In a Diverse Manufacturing Ecosystem, a CEM Platform Increases the Efficiency of Your Facility

Operational efficiency is one of the most important tenets to establish resilient facilities for manufacturing industries. The unprecedented number of critical events and their frequent occurrences is making it difficult for leaders and stakeholders to keep up with the operational effectiveness and efficiency, while also maintaining the cost and budget for manufacturing operations. 


The critical-event-based facility disruptions are major blockers that prevent service continuity,  logistics supply, consumer demand, and finally – business resiliency. Location data is critical to managing facilities more efficiently by identifying risks to businesses. Using Zapoj CEM, leaders will be at the forefront of leveraging location data that helps perform an excellent visual risk analysis. 


This gives the facility managers a more accurate visualization of real-world scenarios- where they can deep dive to understand where and how their properties – offices, buildings, vehicles, warehouses, or crucial assets are susceptible to vulnerabilities. A real-time emergency alert before, during, and after unexpected critical events allows them to make better mitigation decisions and avoid the impacts of facility disruptions. 


Improve preparedness acts  


Tropical storms, cyclones, tornadoes, or hurricanes – some major forms of critical weather conditions bring along the way heavy rainfalls and everybody is quite aware of the situations they may cause to manufacturing industries – if not every industry.

Improve preparedness acts ,zapoj in manufacturing industry.

The impact of these extreme weather conditions exceeds normal business operation disruption. As OSHA defines- employers must build a safe workplace for their employees and ensure safety in the workplace, commuting to work or expecting a safe work environment depending on how employers are following the norms. Following a disaster, a number of variables affect the ability to continue operations, which has a direct impact on the business’s bottom line. 

The first priority step is to ensure the right mitigation efforts to avoid the impact of events before, during, and after as they occur. Additionally, they also need to protect key assets that help operate more effectively. AI-powered Zapoj CEM improves insights into areas or specific facilities in which critical operations happen. 


Location analytics makes identifying critical assets more efficient. By developing a common operating picture, leaders can detect severe risks to a specific facility unit or line of units as a whole. Zapoj visual risk analytics specifies the effects of heavy rainfall or water damage to core manufacturing properties or facilities. With advanced analytics in hand much ahead of time, leaders can use a mass notification system to alert people in danger and issue the right preparedness activities. 


Integrated with Zapoj CEM, the emergency response team can leverage real-time notification capabilities. For example, during an emergency such as a hurricane or cyclone, they can efficiently streamline contacts preserved in the contact center to only reach the right person who is accountable to undertake the right approach and keep everyone and everything protected.

Using Zapoj, manufacturing leaders enjoy the flexibility to use a multimodal approach, which ensures no critical message goes out of notice. The granular level geo-fencing location technology uncovers the exact location of vulnerabilities, therefore, alerting the emergency response team to move people away from the location to a safe place. Simultaneously, the assets or properties that house in these facilities are shifted to a more safe location so that leaders can avoid expensive replacement or repair costs and be able to continue the manufacturing processes. 


Leaders can also design improved preparedness efforts for related critical events like earthquakes, fire, or storms- the primary source of facility disruptions.


Encourage better navigation of routes to assets or properties  


Facility disruptions are common scenarios as a result of critical events. For stakeholders and partners, optimizing efforts to get back to normal activities is key to ensuring resiliency. 


During floods or heavy rainfalls, operations are generally kept on hold until situations are back to normal. In most cases, leaders don’t want the closure of facilities to cling more than for a day or two. 


Several hazards are highly likely to come up. This requires them to immediately build a safe environment so that operations do not stop for an indefinite time. Simultaneously, incidences of submerging are quite common during heavy rainfalls, making it difficult to initiate effective safety operations in the affected locations as submerge or floods cause navigation difficulties. 


Encourage better navigation of routes to assets,zapoj critical event management

The staff has a difficult time navigating the right area or reaching the right destination. They need more time than usual to find or trace the directions in the vicinity of the manufacturing plants, delaying their efforts to timely achieve operational efficiency. 


Zapoj overlays location data of the manufacturing properties and pinpoints the right direction on the geospatial maps that helps staff or rescue personnel find the unnavigable location without any obstructions or safety hazards. The solution of location intelligence, therefore, simplifies the sanitation or safety operations more efficiently. On the other hand, leaders can reduce risks as they eye to mitigate disruptions to facilities with minimal damage to operations or their properties. 


Interestingly, knowing exactly where the assets are located gives stakeholders and partners a better way to facilitate asset management and maintenance, which also promises to boost facility performance. Using a Zapoj, they can tailor their facility maps specific to a user or commuter needs in the premises that integrate every detail of buildings, the path of travel, parking area, and more such key area to improve navigation for regular activities as normal. 


Prevent disease threat and normalize operations 


The spread of COVID-19 has already forced the entire world to work from home stature. But, there are certain challenges for manufacturing leaders as the major part of the operations depends on machinery or machine capabilities. The continuous effort from a scalable workforce ensures production, growth, and customer satisfaction. 


Unfortunately, operational resiliency can only be achieved when the workforce can build well-being. Being a highly infectious disease, the transmission rate of the COVID-19 is glaringly high, which can easily infect a large number of people at once when someone comes in contact with infected people. As a result, facility operations can come to halt.


Prevent disease threat,zapoj,critical event management

With opt-in surveys, Zapoj improves monitoring on the health status of the workforce, enabling to maintain awareness of how things evolve with every passing day. The daily surveys that can be included in the check-ins can pull in information from the responses of the workforce so that new programs can be designed to continue operations according to infections unravel.


Also, by leveraging location data, the exact site that was being exposed to infection can be sanitized. The real-time data helps manufacturing leaders allocate appropriate resources and mitigate risk factors to facility disruptions. 


Every year, every business type, especially manufacturing operations face disruptions from a number of critical events. But, Zapoj maintains security of service by preventing the impacts of threats from power outages, weather events, fire, man-made disasters, and floods. 


Many organizations are building their resilience plans using a critical event management platform. Zapoj integrates with the existing IT system of manufacturing plants or IoT devices to provide a visual dashboard of each and every asset. Therefore, a real-time view into what is happening, how it is evolving, and what impacts is it ensuing improve understanding as well as decision making to accurately progress with enhanced facility management. Ultimately, Zapoj improves operational efficiency by mitigating risks to facility disruptions and provides a better work environment that supports the resiliency and growth of the community. 



Visit Zapoj for more information and resources that support your operational performance and effectiveness. 


Bring Critical Event Management to Prevent Unplanned Downtime

Recently manufacturing industries have become increasingly interested in combining smart technologies into manufacturing operations. This particular smart infrastructure aims at shoring up AI technologies to facilitate automation that could reduce human resource burden and manufacturing costs. In addition to improving productivity and enhancing manufacturing efficiency, executives or leaders want to align key objectives of manufacturing resiliency with core goals of keeping equipment operable all the time.

Managing risk to equipment encourages the prevention of equipment failure. This is where manufacturing leaders must have the assurance of data becoming available to them.  By leveraging data from IoT sensors integrated with facility machines or machinery, they can achieve situational awareness and visual risks intelligence together when combined with the critical event management platform. With our CEM platform Zapoj, facility managers can better handle data and prevent equipment breakdown.

Combating manufacturing equipment failure Combating manufacturing equipment failure - ZAPOJ

The idea to leverage data and use them for analytics is practicable to trace types of equipment failure or identify in which facility or plant the machines are susceptible to risk failure. At the heart of the analytics, location intelligence, pulling in data, allowing security information officers to identify predicted failures. Where they locate the vulnerabilities, they collaborate with stakeholders, risk management representatives, and peers to decide potential recovery efforts and make data-driven decisions to adapt to future scenarios.

Integrated with location intelligence and visual risk intelligence – which Zapoj harnesses to combine into its critical event management platform or CEM,  some manufacturing industries are able to mitigate unplanned downtime in manufacturing.

Manufacturing industries, however, are continuously facing challenges in keeping their facilities operable with machines and equipment experiencing a higher rate of exposure to unplanned downtime.

So, how long does manufacturing take to resolve machine failure depends on Mean Time Between Failure and Mean Time To Repair. 

The financial risk of equipment downtime


The equipment downtime costs large manufacturing facilities hundreds of millions of dollars each year.

  • As per a study shared by Senseye, machine failures cause manufacturing industries to suffer lost production worth of more than a day each month. 
  • The ‘True Cost of Downtime’ stated the following statistics.
  • Machine or equipment failures result in 323 hours of production loss annually. 
  • The financial risk amounts to $532,000 hourly and $172 million annually because of lost revenues, missed productivity, and time needed to resume the work. 
  • Unplanned downtime costs Fortune Global 500 companies 864 billion due to 3.3 million lost hours annually. 
  • FG500 automotive manufacturing businesses are estimated to lose $557 billion annually.
  • FG500 FMCG manufacturing companies lose $35 billion a year, while small-scale FMCG manufacturing facilities suffer financial losses worth $23,600 per hour for machine failures.
  • Mining manufacturing companies lose $1.2 million a year to machine downtime.
  • Oil and gas suffer unplanned downtime, amounting to $84 million worth of financial losses. 


As a preventative measure, predictive maintenance brings much-needed strategic support to manufacturing leaders. However, predictive maintenance can only provide efficiency when combined with the accuracy of predictive analytics that harbors data in massive quantities and helps predict every specific event or scenario. 

The role of critical event management platform 

The solution to implementing the predictive strategy to move out of unplanned downtime and costly financial risks is by getting a critical event management tool, that improves monitoring on the factory floor, each part of equipment in dispersed plants using machine learning.

By capitalizing on machine learning-based visual risk intelligence, Zapoj can improve predictive analytics. Manufacturers thus can build data-backed predictive maintenance strategies to timely resolve machine failure as the CEM tool shrinks duration between Mean Time Between Failure and Mean Time To Repair.

Combine data to achieve real-time risk intelligence Combine data to achieve real-time risk intelligence - ZAPOJ CEM

Unplanned downtime of critical equipment in manufacturing can occur inadvertently or without notice. Many times, these events can happen because of a few conditions- 

  • Heavy water damage to machines or equipment causing jams between parts
  • Part failures- pumps, sensors, bolts, belts, or motors rust or wear and tear for prolonged use
  • Water or oil leaks at the factory site stopping operations
  • Lack of maintenance, or inadequate scheduled maintenance 
  • Unavailability of operators on the floors to manage and restore the failure

Predictive analytics is key to predicting a set of certain conditions that may reveal if machine failure is expected. Leaders have long started using IoT sensors to build connected chains of devices or equipment. Sensors on machines or equipment continuously record performance behavior and status. With Zapoj harnessing these event feeds, it helps filter only those events, which are prone to risk.

For example- the temperature and vibrations are set to some specific control. Big data or IoT monitors if machines are having the right temperature or vibration control. Any type of anomaly if detected, Zapoj develops situational awareness, which further helps in gaining visual risk intelligence to anticipate the specificity of failure. This is how Zapoj reveals the context of dynamic and minor cases and facilitates maintenance tasks for manufacturing leaders or executives.

Mitigate with predictive maintenance alerts maintenance alerts - zapoj

As Zapoj prescribes the maintenance tasks, the factory floor operators or emergency responders need to receive alerts in real-time to prevent unplanned downtime. With visual risk intelligence, when leaders can anticipate risk to critical equipment or machines, they prioritize collaboration and communication.

Creating a conference bridge speeds up the collaboration and decision-making with key stakeholders, peers, partners, and emergency responders.

Two-way messaging is available on a multimodal path, so operators or responders in charge never miss a critical alert. Manufacturing leaders can immediately take corrective action to reduce the unplanned downtime risk. The whole process of preventing unplanned downtime can actively reduce time to tackle the situations.

Identify the location with accuracy Identify the location with accuracy - zapoj

The proactive diagnosis of predictive failure significantly advocates for end-to-end maintenance, so location plays an important role to reach and reduce the impacts of failures before it emerges as a bigger threat and spurs the risk of indefinite closure.

Generally, manufacturing leaders cannot make most of the alerts or signals as they lack geospatial accuracy, which hinders their ability to identify the right location of incidents involving critical equipment failure. With limited location information, they can trace only rough locations, impeding their maintenance or restoration efforts.

Zapoj has embedded location intelligence, which efficiently sieves through thousands of data, builds a common operating picture to allow analytics or emergency responders to trace the location of an event. Further, it helps geolocates the exact location where the assets are located and help address the issue in real-time.


We discussed how unplanned downtime due to critical equipment failure becomes a headache to manufacturing leaders. The inability to prevent or reduce the frequency of machine failures or operation disruptions can increasingly add to lost revenues. However, Zapoj with its AI-powered analytics capabilities can help reduce the risk of unplanned downtime, enhancing operational efficiency across the manufacturing facilities. Integrating Zapoj critical event management not only does help boost better coordination between plants by amplifying the production performance and providing better control of machine productivity. As a result, manufacturing leaders can explore different ways to save costs on costly repair or maintenance or disruptions, bring production efficiencies that enhance cost-effectiveness, and expedite revenue growth.

Learn more about Zapoj to reduce unplanned downtime in various manufacturing industries. Or schedule a demo to advocate smart manufacturing.


Real-time CEM Helps Manufacturing Industries Keep Their Employees Safe

Seeking to quickly build staff monitoring and rescue efforts into daily operations in manufacturing units, leaders are more than enthusiastic to employ critical event management technology. The technology allows them to tap into the power of AI-powered risk analytics and location intelligence that enhance safety and security programs for their employees. In addition to ensuring employee safety and security, the critical event management tool enhances productivity, improves data accuracy as well as reporting to provide cost-effective solutions to manufacturing production, and help achieve operational efficiency and effectiveness. Taking advantage of the leading CEM tool, Zapoj- manufacturing industries can be well equipped to handle risk, ensure safety in the workplace, and build trust for long-term working relationships with their employees.

Enhancing mitigation efficiency with wayfinding

Enhancing mitigation efficiency with wayfinding - zapoj  

Perhaps, the most significant application of location intelligence is wayfinding- which guides people through to the optimized route to safety instead of making them feel fatigued and lost during evacuation.

Panic and fear are the two most common human behaviors, turning a normal circumstance into a chaotic atmosphere. Being a familiar scenario of a projected vulnerability to employee safety, the absence of a threat mitigation plan can only aggravate the situations for the emergency response team.

From one end to the other- throughout the manufacturing plant are sprawling numerous units, departments, and offices. Critical events that emerge from fire breakout or active shootout could make employee safety efforts hard to manage.

Location intelligence does not only provide real-time threat capability but also helps locate people or staff in danger’s way. Geofencing technology in Zapoj CEM provides a granular level of location proficiency that identifies people at a particular location without the need for spending more time in localizing which could be otherwise focused on accelerating rescue operations.

Combined, the data Zapoj helps harness could enable the emergency response team to derive real-time situation awareness of where and how they can make the most of the resource at an optimal level so that they can optimize the accurate route for evacuation and move their people to safety with ease.

Real-time location tracking is making wayfinding more efficient and effective for different sectors like universities and colleges or big corporate houses to free human resources from taking other responsibilities to guide people to the right destination. The best thing about implementing critical event management is it can harness location intelligence and help people become self-reliant. The application is now becoming a useful tool to improve safety initiatives in manufacturing sectors.

Expediting predictability and relief work for employees with vulnerabilities 

An easy-to-use critical event management platform can easily extend its support for manufacturing leaders to build fast and scalable mitigation efforts in various scenarios.

  • Avoid fatal occupational injury from machines 

Employees working on difficult operations with different pieces of machinery may expose themselves to security threats. Stakeholders and their partners can map threats from handling of the heavy machines and equipment by their staff.

Accidents or safety hazards are common factors to impact operational efficiency and employee productivity. Starting from automotive industries, pharmaceutical to food industries- they all process their operations using heavy machinery and equipment. This requires leaders to implement a robust structure of safety efforts that predicts threat patterns and alerts them to avoid the impacts from sharp edges, moving parts, hot surfaces as they cause serious workplace injury for employees including,

  • amputations
  • burns
  • blindness 

The network of IoT sensors built on machinery and equipment provides round-the-clock monitoring on their health status or working conditions. By predicting defects in operational capability or gaining insights into routine maintenance work using risk analytics through Zapoj CEM, leaders can achieve context and situational awareness. The capability helps them identify which particular machine parts or equipment is likely to expose risks to employee safety, accelerating the maintenance work or restricting further use of those machinery parts until they are replaced or repaired.


  • Improve response during disasters 

Improve response during disasters

Disasters are unrecognizable as to how they can wreak havoc and what would be the post-event situations. From the point of identifying the upcoming critical event threats to the point of allocating resources – that can help optimize disaster preparedness, a robust crisis communication streamlines processes of how leaders can effectively plan collaboratively and build a comprehensive approach to bringing their people to safety.

Natural disasters- earthquakes, hailstorms, floods, hurricanes, cyclones, and many more extreme weather conditions pose threats to the community as well as the people of a particular manufacturing plant or units that are located in the affected area.

These critical events are unavoidable, but Zapoj helps build a better disaster recovery plan, resulting in the reduction of post-event impacts on the operations and facilities, most importantly on people who work at manufacturing sites.

For example, floods or cyclones as they erupt, disrupt transportations, commuting, and life. The high probability of property damage increases the safety risk of people or lone workers.

What would be evolving situations of any critical event are the breakthrough ground for emergency response teams to decide effective efforts to keep their people informed and safe. Getting the ability to get billions of data feeds- real-time weather data, satellite imagery, and many many such data could improve visualization. Revealing upcoming patterns in the situations gives them the right way to make data-enabled decisions, eliminating the scope of making mistakes in recovery efforts.

Zapoj interactive command center is interactive. On the screen, the built-in geospatial map can be overlaid with data and predict how the next few hours could appear- whether it makes the situations even more critical or they would subside. Understanding the situation helps people become more productive and responsive.

Analysis of risk and hazard locations, therefore, speeds up the processes for the emergency response team to manage, prioritize, and mitigate risk and help people remain safe.

Historical data that Zapoj preserves can be used for analysis and decision making, simplifying understanding to build more robust rescue operations and emergency preparedness.


  • Prioritize employee health and wellness 

One source of truth, location intelligence is used by leading healthcare institutes to detect the spread of the COVID-19 infections in a particular area or on a global scale.

Zapoj uses this technology to allow digital workflows as and when a mass exposure to infection is detected. An emergency notification escalates to alert people of the vulnerabilities, suggests isolation for those who come in contact with the infection, and processes sanitization of facilities to curb spread in the manufacturing areas. Location technology proves to be effective in maintaining COVID-19 protocols as established by the government or the respective governing body.

Besides this basic disease control effort, Zapoj provides opt-in portals that provide far-reaching employees to register with the HRSM system, allowing them to notify their health status in response to COVID-19 exposure. Based on the updates, leaders can streamline their workforce schedules so that they can maintain operational efficiency without any restrictions.

In pace with the changing patterns of critical events,  Zapoj CEM continues to leverage powerful AI technologies to improve its capabilities at a greater level of speed and efficiency. The enhancement of location technology in combination with risk analytics enables leaders across manufacturing industries to capture data and analyze it, helping them reveal threat pictures in real-time. Zapoj users can build an augmented contextual experience. In an attempt to eliminate safety risks to employees, leaders are two times more likely to improve collaboration and communication, while also preventing vulnerabilities at scale.

Learn more about Zapoj here. If you are planning to leverage CEM technology, schedule a demo for Zapoj.


Navigating efficient ways to mitigate IT system failure with Zapoj


IT service alignment is imperative to bring manufacturing wide agility and resilience. Delivering real-time IT information helps keep manufacturing processes up and running. Faced with challenges that restrict connectedness between systems, make processes complex, and add to high operational costs, IT service delivery transformation is key. 


Manufacturing CIOs or leaders can utilize Zapoj to bring disconnected systems together and enable floor operators, dispersed workforce, and teams to gather necessary information, enabling seamless delivery of services for consumption – with the fluidity of operational efficiency from plants to supply chain. 


Additionally, the leaders must take an innovative strategy to maintain IT service operations so that unplanned downtime does not become a growth challenge. However, a large line of IT resources- ranging between core and legacy systems like ERP, CRM, HRSM systems, or other plant assets may malfunction and affect your business operations as well as the bottom line. 


Deploying Zapoj critical event management platform to help with data visualization and automate digital workflows is key to mitigating IT system failure and supporting resilience. 


Restricting the diversified effects of IT system failure 


During any kind of critical event that affects the continuity of IT services at manufacturing facilities can be termed as an IT incident. More than severe weather conditions, lack of digital innovations or irregular monitoring of manufacturing IT assets allow them to underperform and eventually they stop working in proper order. 


More than ever, critical events are becoming critically tough to mitigate as they grow unprecedented and unpredictable. Resilience practitioners or business continuity managers must know IT systems can have impacts from several sources of potential risks- 


  • Cyber security threats or data breaches
  • Server downtime or power outage
  • System or hardware failures 
  • Extreme weather events
  • Lack of skills 


As part of overall organizational resilience, manufacturing leaders must see IT incidents as critical threats. However, critical event management does not pertain only to weather-related vulnerabilities, it significantly means the disruption of operational efficiency. A dedicated IT service management helps restrict impacts to business processes before letting a critical IT threat become a serious concern and severe challenge. 


To prevent an impact of IT system failure or disruption on manufacturing processes, business leaders need to build an effective crisis communication tool to keep staff and stakeholders informed about the ongoing threat to their IT architecture and suggest ways to mitigate potential loss. 


Zapoj seamlessly enables leaders to use its built-in two-way communication features and get necessary resources to prevent reputational damage, while continuing the operations across all plants. 


The crisis communication tool scales with the growing needs of IT service restoration, which expands its capabilities to allow IT responders to react as automated digital workflows escalate.  


Zapoj Cuts Through Noise and Restores Operations


Digital workflows can be triggered automatically based on data that manufacturing leaders can collect to build visualization into vulnerabilities of upcoming IT disruptions. 


IoT devices connect IT tools. It gives Zapoj CEM a flexible method to collect data, which is used by business owners to analyze, identify and take appropriate action to prevent future incidents. As part of IT incident management, Zapoj increases efficiency in automating digital workflows- as a result, manufacturing leaders can better manage IT incidents.  


Mapping vulnerability


Sensors implanted on IT systems can easily detect if any failure is approaching. 


Zapoj harnesses data from the connected devices to analyze and categorize it by a different type of severity segmentation. 


Regardless of minor or major IT failure, IT incident alerting escalates to reach the right to communicate and collaborate with the IT recovery team. Mapping vulnerability,zapoj,critical event management


To decide how to prepare for incident management, incident classification takes a major role. The categorization focuses on which plant has a malfunction in its ERP system or which department is likely to face server downtime or a falter in the HRSM system. Even a minor glitch can suspend manufacturing services, making productivity fall that impacts profitability and customer satisfaction. 


Zapoj provides an efficient way to visualize and contextualize data, which helps with the categorization of incidents. The data can be then set upon a command center to build a common operating picture, offering an accurate representation of the threat. 


With a single pane of glass at hand, the IT team can achieve data-driven decisions, which further suggests appropriate procedures to mitigate priority-wise incidents. 


Leaders communicate mitigation strategies through automated digital workflows- and as they resolve the issues, they can close the ticket. 


Enhancing manufacturing efficiency and productivity 


IT service disruption can no longer be affecting manufacturing operations as leaders leverage the IT incident management platforms. Using machine learning technologies, Zapoj pioneers the best practices and procedures in mitigating IT incidents and delivers better resolutions to address future incidents. Logged-in threat mitigation history in the system clarifies ambiguity and suggests better recovery efforts for dedicated IT agents. 


A swift resolution to the IT threat is enabled by getting everyone – the stakeholders, emergency responders to the same platform. A collaborative approach that Zapoj gives to the manufacturing leaders provides a transparent and accurate platform to build a conferencing bridging and improve the level of mitigation efforts.

Enhancing manufacturing efficiency,zapoj,critical event mangement

Employees working at the manufacturing site also have a scalable communication system to notify of the IT incidents to the right IT responder team.  Learning from the historical data and upcoming threat nature helps them select the right approach and minimize the meantime to resolution, thereby eliminating noise, prioritize IT threats, and mitigate them immediately. 


Zapoj provides well-documented IT incident management procedures, which are easy to handle for IT responders as well as employees of the organization. Using multi-modal communication capability, employees can interact with the appropriate department for a quick resolution, reducing the length of downtime.


Getting back to normal operations immediately has minimal effects on employee experience that improves their efficiency and productivity. As a result, Zapoj boosts manufacturing performance, increases operational efficiency, and helps maintain profitability.


Trusted by many organizations to increase business productivity, critical event management platforms today become an integral part of their IT infrastructure. As organizations need to keep operations running smoothly and avoid critical IT threats, Zapoj can provide the necessary resources for business continuity and resilience. For more information on how Zapoj helps manufacturing organizations avoid downtime, schedule a demo today


Critical Event Management Tool for the Supply Chain Management

The supply chain is a bridge that connects suppliers, businesses, and customers. From sourcing raw materials to delivering to the customer doors, the operational effectiveness of the supply chain begins with how the manufacturing leaders build their network strategy.

Prominent global companies have long maximized advantages of location intelligence and visual risk intelligence to effectively drive supply under any circumstances, provided their ability to create visibility across supply chain networks.

Leaders realizing the need to achieve this level of efficiency and agility for their supply chain management, need to tap into real-time data. To build full visibility into the product life cycle, Zapoj supports the evolution of the digital supply chain using its risk analytics and location intelligence capabilities.

Growing visibility that improves supply chain awareness Growing visibility that improves supply chain awareness - with zapoj CEM

It stresses mapping every step of the supply chain route including the delivery network to visualize what is happening and where it is critically going to encounter vulnerabilities. This requires the manufacturing industry to create end-to-end visibility across the delivery network to improve predictability, productivity, and efficiency so that they can improve responsiveness to user demands.

For manufacturing leaders, deriving and combining value through several touchpoints across the procurement of supply chain through to the production, distribution, and customer delivery is key to achieving end-to-end supply chain visibility.

Moving production from one location to another is more than migrating physical assets. Many variables factor in determining the success of supply chain operations and efficiencies. It needs to support the workforce that can optimize the transportation of goods and services on time and fulfill customer demands.

With COVID-19 disrupting global operations, manufacturing leaders must know what restrictions are in place that can impact the supply of raw materials or affect labor participation. Using location intelligence, they can visualize-

  • how their network can function.
  • What are the intervals of freights as they need to move goods?
  • Which plants can operate?
  • How can they use delivery networks in certain conditions to fulfill orders?

Visual risk analytics, which is a powerful feature of Zapoj, helps leaders unravel risk patterns, trends about the current circumstances, and of course weaknesses of the supply chain capability. This real-time comprehension is critical to allocating resources and manpower to help establish the right supply chain techniques.

Common operating picture strengthens logistics decisions Common operating picture strengthens logistics decisions - zapoj

The convergence of location intelligence into supply chain management enables manufacturing leaders to leverage powerful operational visibility. Companies prioritizing location analytics are twice as likely to prevent various sources of disruptions to supply chain operations than those who give location intelligence amiss.

  • Location intelligence removing risks out of logistics way

This is a capability that always proves to be a powerful technology that can predict trends in response to location-based events. Helping to monitor phenomenal threats such as natural disasters, extreme weather, political unrest, or man-made disasters- location intelligence can reveal various sources of threat feeds to work with Zapoj visual command center and visualize risk using visual risk intelligence capabilities. This is directly related to how leaders can pinpoint the exact source of disruptions and predict the impact of those threats on production and logistics supplies. If leaders see this as an unavoidable threat, it has a direct impact on the supply chain efficiency.

But, supply chain visibility through a common operating picture prevents the likelihood of operational disruptions- and leaders can optimize their operations depending on evolving scenarios.

  • Establishing the best route for logistics

Establishing the best route for logistics with Zapoj CEM

Route optimization is one of the best benefits that leaders can maximize using location intelligence and visual risk intelligence. While in transit, supply chain delivery may come across unpredictable labor unrest, political unrest, man-made disasters like active shootouts or terrorist attacks. Critical weather conditions like massive snowstorms, heavy rainfalls, or floods can impact the transportation of goods. Lying idle due to these critical events has a direct impact on the bottom line of manufacturing industries as they double down the cost of logistics management, extra labor hours, and stocks not moving out fast.

Using location intelligence, stakeholders can fetch weather feeds or critical information from social media channels, news, media, or through people notifying them through built-in crisis communication channels. The real-time risk feed gives them the ability to predict threats ahead of time about a particular location and asset. They can unravel which route has the maximum exposure to risk or its impacts- and also, which route is safe for navigation without the risk of disruptions to supply chain operations.

Smart location technology captures rich context and situation awareness to provide stakeholders and peers with real-time data that improves decision-making. Enabled by high-end communication capabilities, the emergency response team can notify the transportation or logistics staff of the upcoming threat and suggest better solutions.

Overlaying data with geographic locations helps identify patterns of supply chain transportation or movement of vehicles. Location analytics which is an inherent technology of Zapoj helps manufacturing leaders track an entire supply chain route, and optimize their operations at its best.  As a result, leaders can reap the benefits of utilizing their resources appropriately, overcoming supply-related inefficiencies, and implementing best practices to avoid future threats to supply chain management.

Best viewed as a powerful supply chain intelligence tool, Zapoj makes moving of goods, tracking, tracing, and safety of business operations easily achievable for manufacturing leaders. By preventing supply chain disruptions with an end-to-end operating view of the supply operations, Zapoj offers great transparency and performance to keep up with the production and customer demand. In the end, this critical event management tool offers the best value to manufacturing organizations’ financial objectives and secure future initiatives.

To achieve real-time threat mitigation to your supply chain operations and grow revenues, inquire about Zapoj.



How Can Pharma Handle Supply Chain Risks and Improve Business Continuity

When the COVID-19 vaccine distribution was at its peak, the biggest challenge for pharma manufacturers was to handle supply chain complexity. The new disease was unusual, creating a huge demand surge- but supply-chain-related disturbances have never been novel for various industries, including pharma.

Seeking supply chain operational excellence is an all-time necessity, but conforming to the global circumstances is hard for many pharma manufacturers. With a large product line of SKUs in inventories spreading over multiple global locations, leaders seem to bank upon the end-to-end supply chain visibility to reduce the distribution complexity.

But, so much are there to affect pharma production and distribution- from weather events and cross-border disruptions to political uproar and labor unrest, they shore up power to be distressful for supply chain operations. A  forward-looking pharmaceutical organization tends to be quick to collect information from the supply chain management system as the disruption arises and reduces the impact before it could impact customer experience.

By providing situational awareness, visual risk intelligence, and simulation-based location intelligence, Zapoj makes information gathering and monitoring the interconnectedness of the global supply chain seamless and accurate for leaders.

There’s a broader scope of Zapoj CEM that can be utilized to build resiliency into supply chain management across pharma manufacturing.

Locating threat zones 

Locating threat zones - zapoj

Location intelligence is an AI-based geofencing capability to trace or map a particular area. So, analysts can utilize location intelligence to track a diversified nature of the threat around supply chain facilities and different legs of its journey from warehouse pickup point to the delivery destination. By integrating location intelligence into a map, Zapoj CEM gives a flexible way to harness climate data, hazard information, and network data. Insights from these data points are comprehensive in nature so they help pharma leaders get clarity to enhance predictability and identify threats in real-time.

For example, if a firestorm chokes a data center, it can directly impact system performance. Or if a storm or factory fire happens, the production can face challenges. Leveraging the IoT-backed notifications on the Zapoj CEM, the crisis management team can use location intelligence to trace a particular area or system likely to be affected by the events. Also, if it predicts threat, a recovery effort can be activated which was unlikely to be effective when handled manually.

Most importantly, the built-in communication and collaboration capabilities enable the emergency response team to communicate threat crises like earthquakes, fires, active shootouts, and other serious events. So, by achieving predictive analytics, people at risk mitigation duty can already predict the threat capability and allocate resources for efficient recovery work. Being able to reinforce the logistics-related decisions, pharma can relocate its assets or reroute the cargo where critical events are likely to occur. Zapoj CEM also simulates historical weather data in comparison with the latest weather update to build probable future scenarios. The simulation can improve insights into how are circumstances going to be in the next few months or years. So, users can pinpoint vulnerabilities and also improve their contingency plans to tackle them.

Providing supply chain security 

Supply chain attacks have a greater frequency on a global scale. With an increasing risk to the supply chain security, the concern for patient safety is also increasing. One of the greatest challenges in the pharma ambit is cargo theft. The pharmaceutical industry’s expansion into the global marketplace is pushing them to divert its operations across different parts of the world- raw materials are coming from a distant location, the products are occurring at another place while packaging takes place in various places and product supply happen globally.

Providing supply chain security - zapoj Critical event management

The varying level of supply chain processes raises security threats, which forces pharmaceutical companies to bring maximum effectiveness to their supply chain security system. Increasing visibility with location intelligence into the logistics helps create a holistic approach to their security strategy. By utilizing Zapoj, global leaders can shrink the distance between every juncture of the supply chain and monitor the process in real-time- from procurement center, manufacturing units, warehousing, and distribution to marketplace center.

As a result of this agile process, threat monitoring becomes flexible for the security response team. Risk notification capability also solves the problem of communication and collaboration with globally dispersed teams- stakeholders, partners, vendors, external and internal suppliers, and different people can come together to discuss the immediate need of logistic requirements, implement oversight upon supply chain processes, and the best practices for governance and compliance. Leaders, therefore, are oriented to produce collective efforts as they no longer need to work in silos. They collect enough data from the Zapoj dashboard and analyze it to fully understand ambiguities in their security performance to bring maximum effectiveness to the supply chain.

Achieving speed and performance 

An event if it is critical to address or minor to bypass- is worth analyzing. The crisis response team filters data to equip with deliver relevant and actionable insights- and not with data overload. They can build a report with a detailed overview of which manufacturing plants could be impacted, or the logistics trucks are involved.

Achieving speed and performance - zapoj CEM

Besides leadership oversight, the data is critically meaningful for the crisis response team.  When they receive email alerts or crisis notifications on other communication channels, they can quickly create a conference bridge for crisis communications and risk-decisioning. The high-level statistical report helps them understand the situations and identify an alternative supply or support to be replaced for assets in an impact zone. The system provides two-way notifications to confirm their suppliers or employees are healthy and safe, enabling pharma leaders to run normal operations. The location intelligence alongside visual risk intelligence is two great capabilities of Zapoj CEM that help achieve speed and accuracy in threat detection, while also improving threat mitigation efficiency for the pharma.

Harnessing and gaining insights from data across the interconnectedness of pharma supply chain networks brings more power to crisis managers.Location intelligence simplifies the way data was collected and provides broader scope to monitor threats not only on natural disasters but thousands of risk factors cropping out of terrorism, cyberattacks, active shootout, or political unrest.

Now, Zapoj CEM makes managing and avoiding supply chain interruptions efficient. As a result, location intelligence, visual risk intelligence, and situational awareness allow pharma manufacturing to create end-to-end supply chain visibility, avoid disruptions, and reduce costs related to disruptive events, business closure, and restoration. So, resiliency is easier to achieve and maintain for a long-term customer relationship and healthier supply chain operation. To know more about how Zapoj supports your supply chain resiliency, ask for a demo today.


Optimize Zapoj CEM to minimize pharma facility disruptions

In pharma manufacturing, facility managers must ensure the highest degree of security and safety from a series of external shocks. Provided the growing propensity of critical events like floods, heavy snowfalls, cyclones, earthquakes, or man-made disasters, fire, or even IT event failure, their proactive participation in monitoring and upkeep on a regular interval can promise to provide operational efficiency and performance for all the assets or facilities.

But for many facility managers, since it’s a huge pile of maintenance and inspection work that needs to maintain records manually, could be error-prone and ineffective for facility management.  In addition to difficulties with regular maintenance, the detrimental effects of unforeseen critical events are driving threats at scale, making managers struggle to manage all the assets efficiently. This requires the adoption of sophisticated tools to streamline the facility management processes or develop a strong network to achieve real-time threat-monitoring capability that could provide ample support to mitigate facility disruptions from critical threats and prevent their impacts to the facility.

A critical event management platform from Zapoj can help empower facility managers to visualize data using location-aware technology and situational awareness. The ability to harness data and accurately derive actionable insights is a surefire way to uncover what is happening to the facility and its assets- buildings, machinery, equipment, or HVAC or electrical systems, data centers, or IT systems and know their real-time conditions to an upcoming event. The emergency response teams or facility managers can effectively escalate the recovery process and create operational efficiencies to mitigate the impacts of facility disruption using Zapoj.


Increasing visibility into asset management 

A large line of pharma manufacturing assets lying accountable across dispersed locations needs accurate monitoring to develop a deep awareness of their exact whereabouts and prevent the suspension of work for a prolonged period as a result ensuing from critical event-related disruptions.

To include critical factors into an emergency preparedness plan for an immediate response, facility managers consider the consequences of fire, severe storms, floods, wildfire, or an active shootout- and more often power outage or loss of system failure.

Real-time asset monitoring - zapoj

1. Real-time asset monitoring

By pulling in feeds from IoT devices to overlay on Zapoj CEM, facility executives can utilize location intelligence, including visual risk intelligence to optimize data accurately that helps predict which of the critical piece of equipment may fail so as to speed up the mitigation work order. The process is extremely effective when fire damage to the plant’s facilities, water damage to the production equipment, or damage to the exterior or interior of the building are likely to hinder the business continuity.

2. Fast emergency communications

Fast emergency communications with zapoj CEM

Location intelligence can help emergency responders or facility managers to pinpoint the exact location of the disruption site, impacted assets including IT systems or machinery or equipment, and also assess their conditions in real-time to detect if they are operable or they need a quick fix or repair to maintain future operations and productivity.

As real-time failure alerts demand high-caliber crisis communication to fast deliver the notifications, a multi-modal communication channel offers flexibility to improve outreach. The escalation of notification continues until it reaches the right responder to take an action. By preventing a critical message from going unnoticed, Zapoj ensures the intended person never misses a critical message and activates an emergency preparedness plan.

From detection of threats to facilities and collaboration to address the situations to mitigation of the impacts- the transition through the reactive to proactive stage happens faster than it could happen manually in addressing a variety of time-consuming tasks. Pharma leaders can achieve high performance of their facilities and assets that facilitate employee productivity and efficiency by nurturing the effectiveness of location intelligence and visual risk intelligence.

Assessing facility status in real-time

Keeping the facility safe and secure makes everyone confident about the operating capabilities of the pharmaceutical plants and adjacent units. However, the ongoing pandemic has adversely affected facility operations for a high likelihood of disease transmission tendency. To keep their workforces healthy and active and ensure their ability to continue manufacturing operations, location intelligence allows manufacturers to know the real-time status of the facilities. By tracking and tracing contacts of coronavirus in facilities using location intelligence, facility executives improve facility mapping, locate the vulnerable sites to restrict the spread of the disease and also infection transmission.

Also, by using opt-in surveys, field teams or employees gain the ability to share facility updates related to disease or something else such as heavy snowfall at one point of location or facility fire to another location. As they improve situational awareness, they can decide if the facility is in operating condition to allow employees to work or opt for a disclosure. Optimizing the facility in full potential helps improve decision making and reallocate resources to run operations in facility locations where it is viable and it has no vulnerabilities to disruptions.

Getting prepared for risk management 

Getting prepared for risk management

Facility disruptions can be unprecedented, and so be unpredictable. The risks are unavoidable as nobody knows when geopolitical shifts or security threats will strike to prevent productivity. Supply chain disruptions, productivity loss, and poor customer service are the most immediate threats to the pharma bottleneck.

Enterprise leaders already have deployed an emergency team to keep track of comprehensive data sets from a range of current events – weather hazards, and other facility disruption factors. The necessity scales with the expectation to reduce risk and costs for operational efficiency.

Increasingly, pharma facility managers also assess the evolving scenarios of geopolitical and social impacts. An embedded visual command center as it fetches data from thousands of discrete data points like company systems, weather feed, or social media channels or news broadcasts, builds a common operating picture that provides accurate and error-proof decision capabilities. With instant access to information that is free of any ambiguities or vagueness, they can evaluate risk and take appropriate action that actually works for short-term or long-term business perspectives.

Visual risk intelligence is an essential part of risk management that makes the visualization of threats simple to observe and analyze. On a visual command center, far-flung critical events become visibly apparent with traces of exact locations. Executives can evaluate the implications of pharma operations – supply chain distribution, logistics, or employee travel. By analyzing situations with inputs from different sources of events, the emergency response team can predict which vehicle parts are impacted, or labor unrest forces a plant to shut down or superstorm disrupts distributions. A common operating picture that improves risk analysis helps respond quickly to facility disruptions.

Pharma facilities with reliable data visualization abilities can decide at scale and improve risk management. Zapoj ensures all decision-makers get access to data they need to view when and how their facilities are affected by upcoming events and take data-driven actions to maintain facility resilience for a long. Pharmaceutical owners have thus flexibility and agility to uncover future opportunities that bring them profitability and scalability.

If you want to learn more about how Zapoj helps pharma meet operational goals, give us a call or contact us here.



Heightening IT System Uptime in Pharma

With the growing user demands around healthcare needs, pharma companies are becoming more dependent on the IT systems to support compliance, product safety, manufacturing efficiency, quality control, affordability, and efficacy of their productions.

Taking steps to slow the IT system failure or disruption can minimize vulnerabilities to production or productivity loss, reduce the cost of maintenance and customer grievances. To live up to this expectation, they need to optimize a Critical Event Management (CEM)platform. By enabling situational awareness, a CEM software tool allows pharma to gain better insights into the IT system health and allocate resources to manage disruption in real-time.

High Ingestion of Technologies in Pharma

Gartner Benchmark Analytics revealed in its finding “IT Metrics Data 2014” that more than any other industry, Pharma, life sciences or medical products have the highest intensity of IT infrastructure. Although it is a seven-year-old report, the fact is still valid today with a major portion of its revenue going into building a comprehensive IT infrastructure.

High Ingestion of Technologies in Pharma with zapoj cem

Going forward, Pharma 4.0 is a model that also spotlights the digitization of pharmaceutical manufacturing, which is continuously creating pressures on manufacturers to adopt new instrumentation, modern informatics, and automation. Employing these digital strategies reduces drug manufacturing-related complexity and cost, and also ensures productivity including product quality and control.

As reported by GlobalData 2020, the healthcare industry is increasingly developing an interest in adopting digital strategies. 30% of the respondents in the survey expressed to leverage digitization, which is 4% more than the number of eager respondents in 2019. This is certainly why the pharma IT budget is heavily invested to make data center and network architecture work to its full potential and help support the scalability of multiple business application software.

Pharma IT Challenges 

Pharma IT Challenges - Zapoj critical event management

The requirement to build a robust IT infrastructure across pharma has doubled over time. Leaders, stakeholders, partners necessitate detail-oriented tech solutions to adapt to complex manufacturing needs. It is a significant approach to bringing efficiency into research and development for clinical trials, production of pharmaceutical products, including laboratory operations, or medical device production.

With this, the reliability of tools like ERP systems, Manufacturing Execution Systems, Asset Management systems, and CRM is increasing to leverage data that helps keep processes in control and maintain customer relationships.  Parallelly, HRSM or ITSM plays a pivotal role that encourages employee productivity and increases production and profitability.

However, as per reports, an unplanned major IT incident can cost a business $8k per minute. Due to the unpredictable events- hardware failure or technical issues including any form of critical events such as fire, facility damage, or untimely and unplanned maintenance, IT outages are throwing up challenges for business continuity.

Given the new normal of the COVID-19 pandemic, some pharma companies chose to reactivate their contingency plans, built to facilitate remote working or hybrid work norms for operational continuity. The IT leaders or IT security teams however are scrambling to protect their data in such scenarios.

Apart from the data security challenges, the critical event threats are likely to converge with the ongoing pandemic, making the situations extremely difficult to handle and mitigate threats to IT infrastructure. The ability to mitigate IT incident risks depends on how fast organizations can assemble their IT teams to restore normal operations. To assess IT risks in their manufacturing operations, the pharmaceutical industry can look to build a unified system to bring all IT systems together onto the same platform and create a uniform view into its processes and operations through the Critical Event Management platform. AI-powered Zapoj helps pharma stay ahead of IT incident challenges and provide actionable insights into threats for better mitigation efforts through the IT service management processes.

Automating digital workflows 

Automating digital workflows

Zapoj CEM takes the hassle out of IT incident management by integrating ITSM- service desk, and all other tools into a single platform, enabling pharma to operationalize and streamline IT incident management processes. With built-in AI capabilities, Zapoj can eliminate noise by deriving discrete data. This provides in-depth situational awareness or context into the IT incident – improving the comprehension to easily make data-driven decisions about the next steps of incident mitigation.

An ability to categorize and prioritize incidents gives incident management teams, IT managers, and stakeholders a better opportunity to enable automated digital workflows by applying rule-based logic. As pharma seems to fall for emerging AI technologies, Zapoj at the same time brings the power of machine learning and predictive analytics into its critical event management system to anticipate an upcoming IT incident and trigger a notification for the designated IT incident responders. Based on the incident priority, they can allocate resources and tools like built-in IT alerting to reach and instruct the right person to address and mitigate the issue in real-time.

Information overload has no room to grow as a feature like a pre-built message template maintains consistency and contextual efficacy of notifications while moving through a variety of devices or emerging through multi-modal channels. In any given situation, the process helps increase the efficiency of the professionals overseeing the IT incidents, freeing them to focus on a more significant piece of work that improves system uptime and zero downtime.

Providing robust data security  

The emergence of a hybrid work model or work from home has thrown security challenges for the pharma industry since more and more organizations allow their employees to use consumer-grade broadband, exposing enterprise business applications or communication networks to soft targets of cybercriminals or hackers.

At the same time, data center and network infrastructure at facilities are fast catching up with man-made or natural cybersecurity threats, bringing the entire system to a halt.

Ransomware threats, phishing attacks being the most common part of security threats for pharma, situational awareness is revealing as a significant catalyst to trace the source of the threat and reduce the meantime to repair. Utilizing location intelligence built upon Zapoj CEM will build this capability, while also enabling the IT incident managers to track the cybersecurity threat for a particular device in real-time at any location- remote or close. However, threat detection can transform into an effective mitigation effort when leaders capitalize on the incident communications tools and determine their actions. Zapoj IT alerting has a flexible platform to reach the right people via SMS, email, voice calls, or social media communications. A high-performance threat capability is easily achievable to prevent data loss and help build a secure IT environment for employees and organizations.<.p>

Making better decisions  

With governance policy compliance, system maintenance, vendor, partner, stakeholder, employee status, and inventory or service emerging as a crucial part of scalable operations and resiliency, pharma needs to build visibility and transparency into all of its systems and processes that help with improved decision-making. Zapoj brings together data to its dashboard to analyze and unravel options to build future recovery efforts. By analyzing anomalies into any of the mitigation processes using KPIs, leaders can achieve flexibility in assessing areas of risk and making arrangements to proactively mitigate threats and improve uptime.

Making better decisions  

Pharma holds a major role in securing human lives with innovation, life science, and engineering. Its scalability and growth hinge on healthy regulatory compliance and process control, which also need support from how effectively IT infrastructure performs in response to managing and running a lot of discrete tools.

By providing a suite of critical event management tools, Zapoj delivers optimal efficiency in building regular monitoring into their IT system operations- to help anticipate future risk and facilitate business continuity. Achieve the performance, efficiency, and cost-effectiveness – with all essential features to allow pharma manufacturing to reduce pressure on the bottom line originating from unforeseen critical events. Integrated with AI, context analysis, and situational awareness, Zapoj provides the ability to reduce response time and prevent threat actors from wreaking havoc on the business assets.

To prevent IT downtime-related operation failure and keep systems secure and running, Zapoj proves to be a profitable option for pharma companies.

To learn more or schedule a demo, visit us here.


Tap Zapoj to increase functional capabilities of pharma manufacturing equipment

A complete production overhaul helps pharma manufacturing strive for growth. The field service capabilities that enable real-time insights into equipment performances, process control, and supply chain distribution build a long-term customer relationship.  Discrete manufacturers consider technology innovation or broadly embrace digital transformation to bring flexibility into service monitoring through location intelligence and visual risk intelligence. efficient

Manufacturers however need to employ crucial CEM capabilities into predictive maintenance as they look to create a frictionless customer experience. The ability to bring effective and efficient asset management could be prioritized through an AI-powered critical event management tool that leverages powerful location and risk intelligence capabilities.

Pharma manufacturers or market leaders overseeing the daily work orders to deliver customer value are realizing the significance of the CEM tool because it is able to bring the capabilities of predictive analytics to help anticipate equipment failure and put them back to normal order before they pose a critical threat to regular operation process.

Zapoj CEM safely meets the objectives of pharma manufacturing, increasing the efficiency and performance of pharmaceutical manufacturing equipment, while also preventing the chances of time-sensitive repairs and maintenance.

Pharma Manufacturing Contributing to Quality of Lives 

Pharma Manufacturing Contributing to Quality of Lives

It is no secret that life science or pharmaceutical manufacturing has a bigger impact on making lives safe. The cycle of drug manufacturing passes through countless stages and innumerous critical equipment, making it critical to ensure compliance with the best manufacturing practices.

The right time-to-market through to customer access requires rigorous planning and execution, in which discrete manufacturers can look for ways to have systems and technologies to maintain regulatory compliance, equipment performance, and operational throughput. A daily auditable process on critical equipment helps keep system uptime and supports the sustainability of pharma manufacturing.

The method of monitoring to get a view into what working conditions are in the diverse platform of assets or critical equipment should run continuously so that millions and millions of consumers don’t have compromised healthcare facilities. Field service, maintenance technicians, or operations managers plan to deploy effective solutions to handle any critical failure before they develop into bigger risks for them. The amalgamation of hundreds if not thousands of critical units such as cooling towers, blowers, boilers, capsule equipment, dryers and granulators, inspection machines, tablet press, labeling equipment, and many more assets transformed the way drugs were manufactured and distributed.

The uninterrupted coordination between all of this critical equipment and the cross-functional team is the only possible template to facilitate the proper work order from processing to quality control, and fleet management to dispatch. Some organizations have limited resources to prioritize these key business differentiation.

Although proactive market leadership possesses the ability to comply with the needs to support revenue generation and customer-centric experience, the structure of equipment maintenance or uptime is basic or not modern enough to handle challenges occurring from unpredictable critical events like power outages, equipment failure, or extreme weather.

In this particular condition, situational awareness and location intelligence or visual risk intelligence reveal as essential technology orchestrated on the Critical Event Management to provide real-time awareness to anticipate and mitigate critical incidents while also empowering field service or service engineers to accelerate the recovery operations.

Identifying and addressing potential faults of pharma equipment Identifying and addressing potential faults of pharma equipment

The critical equipment failure is quite intricate, unsophisticated technologies alone are less effective and successful when real-time visibility into process operations is top of priority.

A small or minor fault could mean a scrapped batch of drugs, reiteration of the same drug production, delayed customer service – causing a risk of loss of about hundreds of dollars.

According to reports, inefficient drug manufacturing left US healthcare costs going up for 15% more, amounting to $50 billion annually. 

  • Human error cost life sciences $30.7 billion in lost businesses. 
  • Asset or machine failure resulted in 77% of production downtime. The total cost of unplanned downtime contributed to $50 billion in losses for companies. 
  • Similarly, unplanned downtime incurred losses of about $21 billion. 

*Reports published in 2017 by AAF and Flanders Group of Companies

The asset-based productivity losses throw up financial risks for pharma manufacturing, which involve several stages of unplanned asset failures.

The unplanned downtime or availability loss pertains to tooling failures, unplanned maintenance, breakdowns, setup, and adjustments failure, minor stops, process defects, incorrect settings, and reduced yield. These scenarios require pharma manufacturing to advocate for a value-driven mindset and embrace AI-based predictive maintenance. The immediate need to establish scalability and reduce productivity losses can, therefore, seek relief through situational awareness into existing systems, ensuring real-time monitoring of assets to allow for immediate restoration of operations much before a minor fault could evolve into a major risk.

The reliability of AI-based risk management also reduces the probability of adjusting to week-long downtime or billions of losses by simplifying and streamlining every intricate process of pharma manufacturing.

Facilitating predictive and preventive maintenance of critical pharma assets

Stakeholders, top leadership, and partners now have extensible opportunities to use IoT devices across all of the assets or sets of equipment in their facilities, enabling them to derive information to deliver smart services. The other way, by integrating seamlessly with IoT devices or sensors, Zapoj CEM can pull in data, overlay them into its command center to build a single pane ofglass. This gives an ability to build situational awareness to ensure optimal conditions to handle equipment or devices, thereby, enabling uninterrupted performance and efficiency without the need to worry about unplanned equipment failure.

With various threat possibilities like excessive voltage, mechanical damage, lack of maintenance, or extreme weather conditions raising the probability of asset failures, pharma leaders realize or rather need to establish 24×7 real-time status monitoring capabilities. By providing or updating status information on critical assets, Zapoj CEM helps stakeholders determine which of the assets are out of order or underperforming at any time of the day. Stakeholders or company leaders, therefore, can use this information to audit and discover the steps to running maintenance processes and planning future maintenance programs. The real-time monitoring status is another effective way to decide whether an equipment failure is of a minor or major type. It further helps emergency management decide if just a remote service is enough to address it or it needs on-site maintenance service immediately.

Real-time status monitoring also allows capturing data-driven decisions, which then translates into enriching employee experience by preventing employees from getting exposed to disease infection. Zapoj CEM henceforth provides workplace safety or employee safety and helps implement the best practices to eliminate COVID-19 disease threat both onsite for workers at facilities or on the field for lone workers. Additionally, AI-based Critical Event Management, Zapoj, gathers data to utilize it to capture visual risk intelligence, helping determine ways to optimize performance and reduce waste and providing the best approach to encourage predictive or preventive maintenance.

Process control and performance enhancement 

Process control and performance enhancement zapoj Critical Event Management

Another key point to consider is fostering an optimal manufacturing environment to improve yield for drug production. This requires pharma leaders to provide enhanced environmental conditions, in which the key priorities fall back upon real-time conditions into various systems like humidifiers, temperature control systems, radiation equipment, and CO2 level systems. By leveraging data from sensors, Zapoj CEM allows system administrators or field engineers to examine it on the dashboard to identify anomalous behavior. Zapoj further helps turn sensor-driven data into actionable insights, and develop views into system conditions. In addition, location intelligence speeds up the process of identifying the faults immediately if there are any. Although built into a large facility, reaching out to the right room or department to look for the defective equipment or system doesn’t seem difficult as location intelligence traces the right system, reducing time to address the issues.

An automated digital workflow escalates upon recognizing any system failure, notifying the on-duty officer to connect with the right field officer or system administrator to address the condition. Until the anomaly is addressed and put back to normal order, the workflows remain active, ensuring timeliness recovery and efficiency. With a lot of advanced technologies built-in Zapoj CEM, manufacturing process control gets enhanced management and productivity, frequent system disruptions, and better maintenance of equipment that ensures quality and process control for drug manufacturing.

Zapoj drives value for Pharma Manufacturing 

Zapoj drives value for Pharma Manufacturing - zapoj Critical Event Management

AI-powered Zapoj CEM helps discrete manufacturers or pharmaceutical leaders build transparency into manufacturing processes and provide a safe environment. The traditional method to procrastinate the operations until systems earn their working conditions or get replaced by new parts is trivial now. More than emphasizing services only, leaders are more inclined towards building a value-driven experience, which equally encourages new revenue streams and long-term customer relationships by reducing system downtime, service-related costs, waste, and improving equipment reliability.

To fast achieve resolution and customer satisfaction, employ Zapoj CEM into your pharma manufacturing systems.

Schedule a call for a quick demo today.



Zapoj CEM Helps Manage a Robust IT System in Higher Education

An unplanned IT failure or IT service interruption which is yet to pose a critical IT threat is an IT incident. The sudden IT incident event means key business operations are not continuing, affecting a large number of service areas and people. In this instance,  near real-time, IT incident management built on Zapoj CEM provides innovative solutions with a plethora of tools- visual risk intelligence, reliable IT alerting to improve decision making and to proactively handle critical IT events in a high-growth and ever-expanding learning environments like colleges and universities. 

The CEM technology that Zapoj leverages uses AI-powered solutions to analyze the complexity of IT events, improve visualization with data integration capabilities and enable actions through apps, desktop software for incident responders. The quick actions can deliver faster resolutions to better reinstate IT services and mitigate its impact on operations that college campuses build their interdependencies upon for teamwork and communications.

Here’s what IT outages mean to colleges and universities and how Zapoj as a leading CEM software can help them boost the efficiency of their IT Service Management tool to provide a fantastic experience for staff, faculty, and students. 

What system outage costs your higher education?

What system outage costs your higher education?

IT services are the benchmark to ensure uninterrupted learning, research and development, and the undertaking of official communications and consulting services all through the day, year over year. University administrators, faculty, and staff need a wide range of IT tools that allow them to connect and communicate with students, parents, visitors, stakeholders, and peers.  Crucial administrative operations from building a virtual network for distance learning to offering rapid and ceaseless online course registration- a robust IT service extends its support for user satisfaction, unique experience, and efficiency to help foster an advanced learning environment on a higher level. 

The complexities as exacerbated by sudden application downtime, website crash, power outage, low performances of data centers, networks, and high-risk cyber-attacks can heighten the risks of service disruption

IT downtimes basically are the consequences due to critical events like heavy rains, storms, lighting, and mostly because of unforeseen developments across IT services that appear suddenly as major threats for higher education. 

IT downtime insights: 

As reported by Gartner, IT downtime costs businesses 5,600 USD per minute. A more recent report highlights that an estimated $260,000 gets wasted due to an average downtime per hour. The study reported the degradation by 60% in monetary losses since 2016 across businesses.

Higher education faces modern-day IT outages which impact its ability to deliver service across channels, large spanning departments, and leave little room for IT responders to prevent chaos and troubles.

The routine IT challenges in higher education across universities and college campuses can subside when education administrators or the IT service management team rely on visualization and comprehensive IT alerting responses.

Ensure rapid recovery by optimizing Zapoj CEM IT incident management  

AI-powered IT incident handling tool builds situational awareness across the IT Service Management and helps with event identification, prioritization, and remediation as a form of the initial restoration process. The IT support team in your college campus can establish a unified network that escalates real-time alerting and helps reduce the impact.

Route incidents with predictive intelligence

predictive intelligence

The incident routing is still inconvenient for several academic infrastructures as it relies upon manual workflow processes. The worst part is that it wastes valuable time for recovery and does not provide much progress within scheduled work hours for IT service desk staff. And in parallel, manual handling of workflow is error-prone, and hence routing is more likely to reach the wrong destination, delaying the recovery process. 

With predictive intelligence at the core of Zapoj IT incident management, the CEM tool can harness data from multiple existing ITSM solutions, Service desk, IT monitoring tools, and IT alerting tools. By analyzing risk data, Zapoj improves visibility into evolving IT threats and helps route incident handling workflows in an automated way. 

Apply IT alerting or IT incident communicationsApply IT alerting or IT incident communications

An easy-to-use command center is competent in improving visibility into your workflows. You can use predefined message templates to communicate with IT service desk staff and prioritize incident handling response by creating chatOps and war rooms.  Relying on efficient IT alerting or IT incident communication tools, you can discuss with your response team and derive actionable insights into the next step of the recovery process. 

Communicate IT issues with on-call management 

Zapoj always makes sure your on-call team is ready to solve the IT issues as soon as the issue is escalated. As you build escalation rules, on-call schedule management is much easier. So, the IT incident team is always confident that the right response team does not miss a critical alert until acknowledged and addresses the issues. 

The efficiency of delivering real-time IT incident response improves the mean time to repair (MTTR) and encourages faster resolutions of the IT incident.

Advanced reporting and analytics

Advanced reporting and analytics

Zapoj also carefully designs its analytics dashboard to help the IT response team to assess how they perform during IT incidents. In-depth analysis of team response by area and type help meet service-level expectations. From this perspective, incidents that take too long to handle can be resolved using performance analytics.

Institutes are looking for more effective IT service tools to provide uninterrupted service to advance their learning and knowledge. Zapoj delivers high-caliber support to mission-critical objectives of higher education learning management and also improves ROI by automating IT alerting. In times of pandemic where virtual learning rests on the active and robust IT infrastructure, embedding Zapoj CEM into your ITSM systems enables higher education to deliver a connected experience for students, faculty, and staff. To support your growth and transform the academic experience, Zapoj CEM must feature in your IT infrastructure. Call us for a demo.