IT Event Management

Sivaraman Subramaniam

Before we go much deeper into this, let's understand what an IT Event means. An IT event is simply a state of change to an IT service. The goal of IT event management is to detect and log these changes in order to gain full visibility into the IT service. For example, a user login, information about a recent deployment, or the completion of a server maintenance are changes that technical teams need to keep track of.

While such changes don't inherently imply service degradation, they can be indicative of simmering issues that may be customer- impacting. Thus, events must be collected, prioritized, and acted upon as necessary. In modern IT shops, each IT service is monitored by multiple combinations of monitoring tools.