The Limits of IT Security Management (ITSM) for Managing Critical Event Disruption; Why ITSM Software and Tools aren’t Fit for Purpose

In Information Technology, incident management refers to a process used by DevOps and Ops teams to respond to unplanned events or service interruptions. Incident management, along these lines, has meant restoring services to their operational state as quickly as possible. The steps typically involved in IT incident management and response have included the following:

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