ITSM software/tools are not fit for purpose in critical events.
In Information Technology, incident management refers to a process used by DevOps and Ops teams to respond to unplanned events or service interruptions. Incident management, along these lines, has meant restoring services to their operational state as quickly as possible. The steps typically involved in IT incident management and response have included the following:
Are youprepared to handle critical events? Signup for free
If you intersted to follow our blogs : Subscribe