Prevent IT service downtime with Zapoj IT Event Management.


In today's digital age, IT services play a critical role in the success of any business. However, IT service downtime can have a significant impact on an organization's bottom line. In this article, we will discuss the cost of IT service downtime and how it can be prevented.

The Cost of IT Service Downtime:

IT service downtime can be costly for an organization in several ways. Some of the most significant costs include:

  1. Lost revenue: When IT services are down, businesses may lose the ability to process transactions, take orders, or provide customer service. This can result in lost revenue and potential long-term damage to the company's reputation. According to a study by Gartner, the average cost of IT downtime is $5,600 per minute.
  2. Productivity loss: IT service downtime can also result in a loss of productivity as employees are unable to access the tools and resources they need to do their jobs. The same study by Gartner estimates that the average cost of IT downtime per employee per hour is around $450.
  3. Compliance penalties: Some industries are subject to compliance regulations, and IT service downtime can result in penalties or fines.
  4. IT recovery costs: In addition to the direct costs of IT service downtime, organizations also have to bear the cost of IT recovery, including fixing the issue and restoring services.

It's important to note that the actual cost of IT service downtime can vary widely depending on the specific circumstances, such as the nature of the business, the size of the organization, and the specific services that are impacted.

How Zapoj IT Event Management Reduces IT Service Downtime:

IT event management is a critical function in ensuring that IT services are intelligently  monitored, and any issues are identified and resolved quickly using IT Service Ownership. Zapoj, a cloud-based Critical event management Platform, can help organizations streamline their IT event management process and ensure that their IT services are always available. Here's how:

  • Real-Time Event correlation and Alerting: Zapoj IT event Management consumes metrics data coming from monitoring tools of IT services, and if any issues are identified, it immediately sends alerts to the IT team. This ensures that the IT team can quickly identify and respond to any issues, thereby minimizing downtime.
  • Automated Incident Management: Zapoj automates incident management by creating a centralized incident management system that brings all the stakeholders involved in resolving the issue together. This ensures that the issue is resolved quickly and efficiently, thereby minimizing the downtime.
  • Root Cause Analysis: Zapoj provides root cause analysis of the incidents, which helps the IT team identify the underlying cause of the issue. This ensures that the IT team can take proactive measures to prevent the issue from occurring again.
  • Customizable Dashboards and Reports: Zapoj provides customizable dashboards and reports that provide insights into IT service performance and help identify any potential issues. This ensures that the IT team can take proactive measures to prevent any issues from occurring.


In conclusion, IT service downtime can have severe consequences for businesses, ranging from productivity loss to reputational damage. Zapoj IT event management can help organizations minimize the downtime and ensure that their IT services are always available. With its real-time monitoring and alerting, automated incident management, root cause analysis, and customizable dashboards and reports, Zapoj provides a comprehensive IT event management solution for organizations of all sizes.

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