Navigating efficient ways to mitigate IT system failure with Zapoj

IT service alignment is imperative to bring manufacturing wide agility and resilience. Delivering real-time IT information helps keep manufacturing processes up and running. Faced with challenges that restrict connectedness between systems, make processes complex, and add to high operational costs, IT service delivery transformation is key.

Manufacturing CIOs or leaders can utilize Zapoj to bring disconnected systems together and enable floor operators, dispersed workforce, and teams to gather necessary information, enabling seamless delivery of services for consumption - with the fluidity of operational efficiency from plants to supply chain.

Additionally, the leaders must take an innovative strategy to maintain IT service operations so that unplanned downtime does not become a growth challenge. However, a large line of IT resources- ranging between core and legacy systems like ERP, CRM, HRSM systems, or other plant assets may malfunction and affect your business operations as well as the bottom line.

Deploying Zapoj critical event management platform to help with data visualization and automate digital workflows is key to mitigating IT system failure and supporting resilience.

Restricting the diversified effects of IT system failure 

During any kind of critical event that affects the continuity of IT services at manufacturing facilities can be termed as an IT incident. More than severe weather conditions, lack of digital innovations or irregular monitoring of manufacturing IT assets allow them to underperform and eventually they stop working in proper order.

More than ever, critical events are becoming critically tough to mitigate as they grow unprecedented and unpredictable. Resilience practitioners or business continuity managers must know IT systems can have impacts from several sources of potential risks- 

• Cyber security threats or data breaches
• Server downtime or power outage
• System or hardware failures 
• Extreme weather events
• Lack of skills 

As part of overall organizational resilience, manufacturing leaders must see IT incidents as critical threats. However, critical event management does not pertain only to weather-related vulnerabilities, it significantly means the disruption of operational efficiency. A dedicated IT service management helps restrict impacts to business processes before letting a critical IT threat become a serious concern and severe challenge.

To prevent an impact of IT system failure or disruption on manufacturing processes, business leaders need to build an effective crisis communication tool to keep staff and stakeholders informed about the ongoing threat to their IT architecture and suggest ways to mitigate potential loss.

Zapoj seamlessly enables leaders to use its built-in two-way communication features and get necessary resources to prevent reputational damage, while continuing the operations across all plants.

The crisis communication tool scales with the growing needs of IT service restoration, which expands its capabilities to allow IT responders to react as automated digital workflows escalate.

Zapoj Cuts Through Noise and Restores Operations

Digital workflows can be triggered automatically based on data that manufacturing leaders can collect to build visualization into vulnerabilities of upcoming IT disruptions.

IoT devices connect IT tools. It gives Zapoj CEM a flexible method to collect data, which is used by business owners to analyze, identify and take appropriate action to prevent future incidents. As part of IT incident management, Zapoj increases efficiency in automating digital workflows- as a result, manufacturing leaders can better manage IT incidents.

Mapping vulnerability

Sensors implanted on IT systems can easily detect if any failure is approaching.

Zapoj harnesses data from the connected devices to analyze and categorize it by a different type of severity segmentation.

Regardless of minor or major IT failure, IT incident alerting escalates to reach the right to communicate and collaborate with the IT recovery team.

To decide how to prepare for incident management, incident classification takes a major role. The categorization focuses on which plant has a malfunction in its ERP system or which department is likely to face server downtime or a falter in the HRSM system. Even a minor glitch can suspend manufacturing services, making productivity fall that impacts profitability and customer satisfaction.

Zapoj provides an efficient way to visualize and contextualize data, which helps with the categorization of incidents. The data can be then set upon a command center to build a common operating picture, offering an accurate representation of the threat.

With a single pane of glass at hand, the IT team can achieve data-driven decisions, which further suggests appropriate procedures to mitigate priority-wise incidents.

Leaders communicate mitigation strategies through automated digital workflows- and as they resolve the issues, they can close the ticket.

Enhancing manufacturing efficiency and productivity 

IT service disruption can no longer be affecting manufacturing operations as leaders leverage the IT incident management platforms. Using machine learning technologies, Zapoj pioneers the best practices and procedures in mitigating IT incidents and delivers better resolutions to address future incidents. Logged-in threat mitigation history in the system clarifies ambiguity and suggests better recovery efforts for dedicated IT agents.

A swift resolution to the IT threat is enabled by getting everyone - the stakeholders, emergency responders to the same platform. A collaborative approach that Zapoj gives to the manufacturing leaders provides a transparent and accurate platform to build a conferencing bridging and improve the level of mitigation efforts.

Employees working at the manufacturing site also have a scalable communication system to notify of the IT incidents to the right IT responder team.  Learning from the historical data and upcoming threat nature helps them select the right approach and minimize the meantime to resolution, thereby eliminating noise, prioritize IT threats, and mitigate them immediately.

Zapoj provides well-documented IT incident management procedures, which are easy to handle for IT responders as well as employees of the organization. Using multi-modal communication capability, employees can interact with the appropriate department for a quick resolution, reducing the length of downtime.

Getting back to normal operations immediately has minimal effects on employee experience that improves their efficiency and productivity. As a result, Zapoj boosts manufacturing performance, increases operational efficiency, and helps maintain profitability.

Trusted by many organizations to increase business productivity, critical event management platforms today become an integral part of their IT infrastructure. As organizations need to keep operations running smoothly and avoid critical IT threats, Zapoj can provide the necessary resources for business continuity and resilience. For more information on how Zapoj helps manufacturing organizations avoid downtime, schedule a demo today.