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Insurance and Their Processes:

Manage with CEM and Fight Critical Equipment Failure 

 

The insurers plunging into digital transformation are showing their interest to automate about 50-60% of their back-office operations. The adaptation to the digital arena undoubtedly makes operations seamless and efficient.

Chief financial officers or financial managers, however, have another level of challenges with digitalization. Critical equipment failure or machine disruption is a major concern for them. As a survey by FM Global, 94% of financial institutions find critical equipment failure disastrous to business disruptions for financial institutions.

The same report also pointed to property-related losses due to critical equipment failures.

In order to mitigate critical equipment failure or machine disruptions, insurance leaders are realizing the benefits of preventative maintenance measures. A critical event management provides enhanced predictive maintenance capabilities to prevent the impacts of equipment failure, while helping business leaders mitigate financial losses.

IT events are diverse and critical for financial organizations to handle. Zapoj having ingested an orchestrated architecture with CEM features and capabilities provides solutions to prevent machinery disruptions.

MTTR 一 an important step to mitigating critical equipment failure

A small span of equipment disruptions could mean billions of dollars of losses for financial industries.

In equipment failure or critical machine disruption, MTTR ensures the success of the disaster recovery process and restoration of the services in fewer times. A high MTTR means delayed response from the emergency teams and prolonged duration into fixing the equipment fallout. Irrespective of how IT events occur and where they occur, Zapoj gives you a deep understanding of IT incidents and helps you reduce mean time to repair or MTTR.

Leaders and their human resources can experience different sides to critical equipment failure. Some findings say that

  • Maintenance callousness leads to equipment breakdowns
  • Some repairs or fixes can fail immediately 
  • Human element impact causes equipment breakdowns 

Industry leaders improve equipment lifecycle instead of paying for costly repairs or prolonged losses in overall revenue. They need credible information for the company’s preparedness for the next equipment failure. Real-time onsite and offsite IT event failure information is key to predictive analytics and handling the situations better. Zapoj helps fetche real-time threat information using its sensor-based IoT capabilities, thus simplifying the incident mitigation processes for leaders to tackle them.


As soon as Zapoj detects incidents, MTTR starts working. Using its predictive analytics capabilities, critical IT alerting starts populating and reaches the right person to mitigate the situations before it turns out to be a major hit. The emergency response team receives and acknowledges critical notifications during

  • A major system failure
  • A delayed identification of IT incidents 
  • Improper IT incident detection
  • A minor IT equipment failure 

A quick identification of incidents and rapid transmission of critical information enhance response time and resolution. This is how effectively and efficiently MTTR works and helps financial organizations to find solutions to failure immediately.

As is with MTTR, financial leaders most often overlook failures even after repairs. Mean time between failure or MTBF could impact business operations, which is an important part of MTTR. Neglecting this critical aspect can be detrimental to customer experience, and business growth.

Zapoj can suit your IT incident recovery strategy, and help you manage risks better.

Get end-to-end visibility across your critical equipment and tools

Financial leaders can know when and how your IT systems become susceptible to disruptions in real-time. They can get continuous real-time data about the systems’ performance by building visibility across the facilities on-site and off-site.

Zapoj fetches a continuous stream of data from IoT-enabled systems and overlays them upon visual command center. Visualizing the trends and patterns of threats, emergency responders can localize the systems to be impacted with the failure in a specific location. 

For example, if a system or an application fails, Zapoj efficiently helps uncover the root cause of the breakdown and initiates immediate reaction through crisis communications or emergency alerting.

Automated digital workflows to execute incident management 

Automation is the best solution to reduce workforce dependency and handle critical situations better, while reducing the duration of MTTR.

Digital workflows are excellent examples of automation and helping simplify incident remediation processes. Zapoj supports digital workflow automation which is easily customizable. Leaders can set their own rules to define incident types, alerting conditions, and severity of alerting. With automated workflows in place, any critical equipment failure that is about to occur can reach the right person without affecting the entire workforce. 

Emergency managers thus can use resources required to mitigate and initiate repair work or replacement as per the severity of failure.

Analyze incidents and prevent at scale 

If an incident has occured, financial managers must know why equipment failure occurs. Post-mortem report is a rich source of information for them to find out what caused the failure and help prepare better for the upcoming critical equipment failure with proper resources.

Zapoj collects data in its system, giving leaders a better understanding into the incidents and likelihood of their recurrence in future. As a result, leaders are better prepared for mitigating risks and preventing financial losses from lost productivity, business disruptions, and customer grievances.

The ability to identify equipment breakdown causes helps leaders take action to replace or find a permanent solution for future business problems. Frequent equipment failure, minor maintenance issues are some of the issues that they can identify easily using Zapoj AI-powered predictive analytics, location intelligence, and situational awareness.

Insurers need to move along with the business challenges and find out quick solutions that help them reinstate operations as fast as  possible without hampering customer experience. They can have the flexibility to use Zapoj with their existing system, and build extensive monitoring across all tools and equipment, and prevent critical event failure much before they create massive losses to the business. Zapoj follows an architecture that enables every business leader to prevent critical events, keep up with business continuity, and encourage cost-effectiveness.

To schedule a demo, visit us here.

 

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CEM aligns with the insurance industry’s resilience mission

Overview 

As the critical event risks are evolving, insurers need to assess risks, mitigate their impacts, and ensure resilience for sustainability

Key take aways

  • Insurers must detect threats to their business operations from a number of catastrophic risks.
  • Emergency response teams need to adopt AI-based CEM technology to fight every kind of critical event. 

A broader combination of features, including visual risk intelligence, crisis communications, and incident alerting are useful to mitigate impacts of the risk in real-time.

The resilience and future growth for insurers resides in their ability to combat challenges. Owing to the different factors contributing to insurance service disruption and consumer grievances, leaders are seeking help to emerging business risks. 

The harsh impacts of the COVID-19 have resulted in pandemic and disrupted business operations at large. The unpreparedness to tackle the sudden COVID-19 turmoils made insurance services unavailable for users, triggering huge financial losses for the insurance industry.

The blocker to insurance underwriting, investment, and other key service portfolios, however, is already a reason of concern because of natural catastrophe or man-made business risks. The unprecedented magnitude of resilience risks resulted in leaders finding ways that could help them minimize the impacts of the severity of catastrophic losses or pandemic.

The transition to a digital ecosystem where leaders can leverage the power of AI/ML-based critical event management tools can guide them better to run their businesses and fulfill the customer demand. Insurance and its economic environment always need data-driven decisions to move along with the changes. By helping detect what is happening with the occurrence of the critical events, the right CEM tool helps achieve data-driven business decisions and align with the customer expectations.

Mitigating the implications of evolving critical event risks

Unknown with the unwavering impacts of the COVID-19 disease, insurance companies fail to rise to the challenges in the beginning. As time has passed by, it was observed that leaders across different industries are trying to cope with the evolving situations. In most cases, however, they have faced challenges. Mitigating the implications of evolving critical event risks -zapoj.com

The long lockdown imposed across territories and boundaries impacted the supply chain services. Insurers were unable to adapt to the new working style overnight. So, the cross-border seizure or month-long shutdown of logistics operations added to the supply chain disruptions . Paper documentations, claim procedures that led to customer service failure were a major reason for the insurance companies to eagerly wait for the supply chain procedures to become normal.

The COVID-19 impacts are still raging, and supply chain management is one system which is continuing to suffer due to this. So, we can suspect that insurers can have more risks due to the ongoing challenges.

Using an artificial intelligence-powered critical event management system, security leaders can at least detect the severity of risk to their business operations. IoT-connected devices can signal threats to Zapoj dashboard and help analyze what is going to happen to their business processes. The predictive analytics actually help design the future process and mitigate the impacts to improve customer experience.

Seamless productivity and efficiency for employees 

The insurance industry always focuses on customer satisfaction, while boosting the nation’s economy. This requires insurance to continually support their IT systems, and critical equipment, so that employees can have all necessary tools to serve their customers without any glitch.

However, the high ingestion of IT tools and applications has raised threats to cybersecurity, which is  often the reason for IT system failure

Alongside this, employees can see business disruptions due to the critical equipment failure.

Both these incidents are critical for employees and stakeholders to resolve at scale to resume operations.

Industry has long experienced billions of dollars to be stashed away in ransomware settlement. On the other hand, if stakeholders delay in resolving these issues, the infringement of data could be threatening to the privacy of customers and their business reputations. 

Zapoj can support the prevention of any critical issues related to IT systems or critical equipment by using its . As its CEM  tooling sends real-time threat notification to the ITSM and service desk systems, on-call personnel can discover the risk to their operations. They use IT incident alerting at its best to quickly resolve the impacts of cybersecurity attacks or equipment failure before they turn into a major disruption.

 

Not only does Zapoj make sure that all the applications and systems that insurance industry use work efficiently and effectively, but also its crisis communications help their employees be safe in all conditions.

Knowing all the best methods are in place to provide employee safety with Zapoj, stakeholders are likely to keep their employees informed and protected in every critical condition. As a result, insurers can boost employee efficiency and productivity, which in turn helps boost operational efficiency and growth.

Minimizing impacts of endless operational risks to insurance procedures 

To maintain financial stability for customers and process claims with less friction, insurers need to act and react in all critical situations. Climatic risks, man-made disasters, and chemical spills, and many other forms of industrial risks can make their disaster preparedness strategy weak and ineffective if not supported by AI-based CEM.

Facility disruptions
can cause operational inefficiencies for indefinite periods, which prevent insurers from ensuring a better workplace to resume work. Unpredictable critical events such as a sudden fire breakout or active shootout can unleash threats to life and business operations.

 

Zapoj has digital workflows to notify its employees to reduce MTTR and offer protection in real-time. The automation technology gives them flexibility in reducing time to establish end-to-end manual monitoring. Insurers help their emergency responders to proactively react to incidents by receiving notifications through two-way communication channels. Insurers therefore, can focus on core service processes, while also keeping their critical operations under control using Zapoj.

 

 

 

The world has adopted a different kind of threat mitigation approach with the arrival of the COVID-19. For industry leaders in the insurance sector, this phenomenon is making their disaster preparedness efforts inflexible.

To combat the existing climatic threats, man-made disasters, or cybersecurity risks along with the COVID-19 challenges, they realized an all-in-one and integrated critical event management tool can empower them to reduce the impacts of critical events. Zapoj offers an industry-leading technology combination within its CEM suite to help insurers manage critical events in real-time and prevent impacts of the disasters efficiently. 

It is not unknown that critical events are unpredictable and they are occurring at a particular cadence. To have the ability to mitigate their impacts to the business operations, insurers can achieve business resilience and ensure business continuity using Zapoj. Above the cut, leaders can improve healthy business performance that reduces costs to manage disruptions, while encouraging rapid operation restoration. 

In other words, insurance drives profitability, customer retention, and customer satisfaction with better application of Zapoj.

 

 

Need Zapoj to manage critical events for your business? Schedule a demo today

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Strengthening insurance with mitigated supply chain impacts

Global supply chain operations have been crippling under the effects of the COVID-19 pandemic. The cross-border restrictions, travel ban, and piles of cargo sitting at the ports that started for supply chain disruptions continues still today. The reduced workforce impacted its performance. Every industry is facing the ripple effects of the supply chain failure on a global scale. Insurance industry is one such sector which is also facing the heat. Insurers need to be flexible to provide the best customer experience to insureds in order to help them cope with the global disruptions with ease. Supply chain disruption could shrink the operational capacity of the suppliers, but being able to identify the risk factors with their supply chain services can help insurers improve their service levels by improving the mitigation efforts. 

Most insurance companies already have mitigation plans to deal with supply chain threats in place, but they are mostly designed to mitigate the effects of localized events. When critical events evolve beyond the usual earthquakes, floods, storms 一 they have disaster mitigation issues with no preparedness plans easily available handy. 

It just shows that insurers or financial leaders need to have well thought supply chain disaster recovery tools like a critical event management tool. The CEM platform basically focuses on  the deep understanding of the future threat scenario to help locate the threat picture and come out with faster resolutions.  

Cybersecurity threats and their remediation to insurance processes 

Insurance supply chain processes pass through multi-layered communication channels between varied user touchpoints. When it comes to progressing with one particular insurance project, it involves data transfer between parties that include, insurers, third-parties agents, insureds, and back to third-parties again. Between data transfers, one single delay in the data transfer can impede processes, impacting customer experience. 

Larger insurance industries have invested in tools to protect their data. However, their third-party suppliers, and vendors deal with supply chain communications upon systems which are low on cybersecurity strength. Hackers find this opportunity as a swift ground for cyber attacks and demand ransomware.

Vulnerabilities to one network can lead to risks for all parties involved. So, if one insurance supply chain process is linked with too many networks, each one will be at risk. 

 

Cybersecurity risks that occur within the supply chain network in the insurance industry look similar to other industries. The threat involves data leaks, malware attacks, customer data thefts. Cybersecurity threats in the supply chain can lead to operation disruptions for insurance processes.

 

 

As  part of the insurance response plans and cybersecurity mitigation processes, the adoption of IoT sensors-backed CEM software tool opens up ways to mitigate supply chain risks. Instead of being thwarted by the prolonged disruption, Zapoj enables leaders to have better visibility into the threat landscape, get better resources to get complexity out of their operation zones and restore operations sooner. 

Situational awareness gives everyone a better insight into what is happening to complex supply chain networks and how critical vulnerabilities can impact major operational performance. Threat mitigation leaders can react faster and collaborate with the right contingency team. Together with the stakeholders, business leaders, and partners, business owners in the insurance industry know effective and efficient ways to utilize resources at optimal level and reduce the impacts of cybersecurity threats before they pose a serious threat to whole business operations. 

 

Setting up the threat mitigation system with Zapoj creates a robust CEM tool that helps you with cyberattack recovery. 

 

Supply chain risk analysis and disruption mitigation

A layered network of supply chains when connected through IoT-connected devices, it is useful for the insurance industry to develop a common operating picture and get a close view, or more accurately to say a common view. Zapoj has integrated tools to pull data and overlay feeds into a single pane of glass, which reduces the gap into information silos, and provides clarity for risks and disruptions. 

Embedded with location technologies, Zapoj is instrumental in identifying the right supply chain network that is under threat or approaching risk. This is an intelligent solution to reduce time and effort as emergency teams are at minimizing business operation risks. With data from disparate tools, Zapoj ensures that insurance leaders can handle crises by planning and managing disruptions properly. So, leaders who want to build resilience into the supply chain to make insurance processes robust and frictionless can achieve their mission-critical business objectives with the Zapoj CEM software tool.

 

Business continuity and supply chain resilience 

Provided the critical and unpredictable characteristics of critical events 一 wildfires, floods, storms, COVID-19, and man-made disasters, leaders need to predict and view critical threats as source of supply chain disruptions. Insurance companies are having major concerns to mitigate these usual risks upon their business operations and maintain supply chain resilience

Zapoj gives contingency teams to utilize location technology and predictive analytics to detect and prepare for risks based on the threat trends. Smart maps and advanced analytics provide insights and improve cognizance about a wide-spectrum of threats at scale. Localized or regional threats could mean different types of resources to handle their impacts on the supply chain disruptions, and get the ability to manage risks with better understanding.

Supply chain operations in the insurance industry is a significant process to improve business operations and performance. The operational efficiency helps insurance leaders improve customer service, and manage business growth and scalability.

 

With critical events on supply chain services threatening its operation capability, supply chain management could be at stake any time. Leaders can never know when their supply chain operations are vulnerable to a variety of threats. Zapoj helps them discover threat sources and have better contingency plans and mitigate supply chain risks. Being a critical event management tool, Zapoj uses AI-powered capabilities to detect and offer better threat mitigation support to remain stable and resilient even in most critical situations. To build resilience into your supply chain operations and make your insurance services more user-centric and immune to vulnerability, schedule a demo today

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IT System Failure in Insurance: Preventing with CEM Technology

 

The traditional insurance business model has long adopted digitalization. The transition proved profitable for them given the context in which they can produce satisfied customers through 24-hour access to products and services, and quick insurance claims.
Higher customer satisfaction driven by IT systems improves customer retention. But, the massive adoption of IT systems in day-to-day work processes and its different operational processes that insurers use to satisfy customer demand play bad actors for them. Data centers and dedicated servers that run thousands of application software for the insurance organizations could fail with the power outage.

This alone does not interrupt the rapid and significant insurance processes. There are more pains over the leaf.
Leaders are more concerned about the growing  challenges of IT system failure. Looking at a solution which can be agile and powerful to mitigate the risk to their IT system operations much ahead of time is paramount for business continuity.

Combining the best of breed technologies of AI and ML, a critical event management tool proves highly effective in mitigating the ever-increasing threats for business continuity and customer service in the insurance industry. Critical event management has multi-faceted sides to help insurers tackle from minor to severe IT system failures.

Automated critical event notifications for IT system failure 

Critical events are common. The random infiltration of bad actors in the cloud networks, internal software suites, and private applications results in IT system failure. Additionally, network outages, cyber attacks, and ransomware are growing at scale. Insurance companies with modernization of their systems are at higher risk of system failure.

Crippling threats to the insurance industry 

In most cases for ransomware attacks, the insurance industry has experienced that the payout for the settlement is huge. According to Palo Alto Networks, a nearly 171% increase in ransom negotiations was disclosed in 2020.

One of the largest insurance companies in the U.S. experienced ransomware attacks on their networks. The settlement cost them $40 million to resume their operations after overhaul of their networks.

The cyber attack to their networks caused the policyholder data, including coverage limit, to be exposed to the hackers.

There is a year over year rise in cyber attacks on banks and other financial institutions. In 2019, data theft cost insurance companies in 40 countries about $100 million.

Today, hackers ask for anything between $50 million and $70 million as ransom demand.

Preventative measures are always better in managing threats to insurance services and its people. Using critical event management tools, insurers can develop a robust disaster recovery plan to respond and recover from all types of IT system failures in real-time.

Real-time IT incident alerting 

A critical event management system like that of Zapoj delivers consistency in escalating the right and contextual notifications. Leading insurance companies are already using data and high-quality analytics to know risks to value to their customers. In a similar way, they want to have access to more insightful insights about the upcoming risks to their IT system. Situation awareness improves their oversight of the situations and they act accordingly. To improve contextual awareness and prevent information overload for the response team, Zapoj pulls data from social media channels, weather feed, IoT-connected devices to reveal data and assess the risk type. Based on the threat analysis, automated IT alerting notifications escalate.

For example, if an insurer’s legacy system is weak, or they need to undertake an upgrade, the conditions can be an easy stepping stone to infiltrate personal data of the customers.

There are cases in which insurers are forced to opt for forensic analysis to resolve the issues in exchange for hefty amounts. On the other hand, a simple denial of the ransom could mean a denial of service attack, leading to the crashing down of the systems.

The predictive analytics capabilities that Zapoj harbors helps insurers leverage real-time IT alerting and keep the response team notified. Critical notifications are powerful solutions to prevent the impacts of IT system failure and also financial loss.

COP to accentuate IT incidents and remediate the situations

The global operations are one more complicated matter that insurers look towards as a big threat to seamless customer services.  Minor to severe attacks to the IT systems can impede their ability to serve their customers.

The interconnectedness between one office to another needs real-time collaboration and communication support that helps people get information in real-time and serve without any restrictions.

When insurance operations rely on hundreds of applications, a simple form of power outage could result in inaction for several hours, and if not a week. An unprecedented situation like power outages can easily affect the performance of a server and prevent insurance brokers’ abilities to work seamlessly.

In this particular situation, when an office becomes paralyzed, other offices also know some particular forms of work processes cannot progress until they have adequate information or data from their coordinated team mates.

IoT-connected devices that gather data into threat can communicate with Zapoj and notify about the critical situations. Zapoj takes it further by pulling in more data from different sources like surveillance videos, security systems, or IT systems to create a common operating picture, and then helps build a single  pane of glass. The process helps leaders work together and reveal key information related to threats on a visual command center. A deep insight into the evolving matter of how their IT systems could slowly cripple towards dysfunction helps leaders prevent critical issues to the IT systems before they emerge as a big threat.

Location intelligence is a value added feature of Zapoj that identifies where exactly and which IT system is likely to face major disruption or even a minor disruption. The geographical information fetches the accurate and real-time information about the location, which saves time and effort in mitigating IT system risk.

Insurance operators in different locations do not need to wait for several days for the IT system operations to come back to normal operations. Therefore, the objective of business continuity planning is well maintained for them in a fast paced insurance environment.

IT system operations are critical to any business growth and customer satisfaction. Predicting and detecting the cause of the IT system failure and reinstating their services are the primary objectives of Zapoj. Its features and tools that leaders use are reliable and effective in assessing the risk to IT systems, and optimizing resources to help reduce the impact of IT system disruptions for insurance leaders.

The effectiveness of having a robust CEM technology like Zapoj easily brings you the best value for money. It not only takes care of IT system disruption prevention and remediation, but also leaders can ensure long-term customer relationships, and business growth. The cost-effectiveness comes handy as leaders are more quick to remediate situations and restore the normal operations, resulting in prevention of lost productivity hours and customer service interruptions.

Insurance industry is looking to adopt a robust technology to prevent risks to IT systems and Zapoj helps them ensure their business objectives.
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Get CEM to Offer Enhanced Employee safety in The Insurance Sector

 

Real-time emergency information is an important catalyst when employees experience critical events at work. Insurance sectors take up a major responsibility to protect their people following a devastating critical event or upcoming threats. Business continuity can be at stake if emergency response teams cannot speed up the rescue work immediately. 

The workplace safety team in the insurance sectors are aware of their duties of care for their employees. With real-time safety alerts, emergency responders or their security team can keep their employees safe. 

Leaders also take into account that they have to deal beyond usual or typical incidents and they need an integrated tool, which must have critical features, including emergency notifications and deep threat detection capabilities. The best practice to protect employees and manage a better workplace safety is to utilize a critical event management tool. Let us discover how we can ensure and establish the best employee safety in the insurance industry.

Assessing risk environment for employee travel safety 

Insurance needs staff to travel to far-flung areas to take their business ahead of the competition.  It is not business travel every time to handle client communication to discuss new insurance policies and their coverage benefits. Their employees fly out of their office to attend an international workshop, seminar, and research and development for discovering new avenues that help them scale. 

When company employees travel abroad, specific emergency responders have the responsibility to ensure they are safe in the space where they are traveling. It is part of their duty of care.
Assessing risk to their travel itinerary helps them reach the employee in harm’s way in real-time and offer enhanced safety. When their people are on the road, they can use location intelligence embedded in a CEM tool to know where they are and how they are going to face critical situations. 

By offering location intelligence capabilities and real-time notification systems, Zapoj simplifies the process of data harnessing from the associated region and territory. The safety and security team can access real-time alerts from Zapoj when an expected inclement weather approaches or unpredictable active shootout occurs. 

Zapoj has an integrated contact center. Leaders can utilize this repository to store employee information and their travel itineraries. The opt-in member portal gives their employees an easy way to sign up for the emergency alerts.  With contact information accuracy, the emergency and safety response teams know they can track and reach their employees in real-time.
If the situation appears more concerning, the safety team can easily share the detailed risk report to their stakeholders and call off the trip.

When it comes to travel safety for employees, the growing threats from the COVID-19 can expose their employees to health risks. In order to determine the severity of the COVID-19 risk, they assess the infection ratios in the adjacent localities and territories. Based on their findings on the criticality, they can arrange preventive measures such as arranging return flights for their employees before they could be hit by massively imposed travel restrictions.

 

 

Building trust for employee engagement and productivity 

Employees know what could be the probable outcomes to work in harsh winter nights. The conditions would turn out to be even murkier when coupled with the terrible freezing temperatures. 

Emergency responders in the insurance sectors can handle the situations when they have critical information about the disasters. But, the unpredictability of sudden floods or earthquakes is damaging to the safety of their people. 

In this critical situation, they need to react with immediate action. What they could do is find out where their employees are serving right at this moment. In context to the severity of the critical events, the team rapidly checks with the contact center and traces their presence. 

Zapoj contact center is a ready-to-use and up-to-date employee information center. So, responders can have real-time employee information to reach them. The emergency notifications reach out to every employee stuck in the grave situation and offer help so that they can speed up the rescue efforts. Without any conflicts in the emergency communications and location tracing, rescue teams can avoid information fatigue while they efficiently manage their operations to protect their employees. 

The advancements of two-way communications keep their employees informed about how the rescue operations are progressing and what support their staff can also provide to efficiently reduce the chance of collapse. 

Knowing their employers have allocated the best arrangements for their safety, employees are more eager to be productive and engaged in their work. Additionally, insurance operations also never see any disruptions in productivity due to employee inactivity.

 

Minimizing minor to severe impacts to employee safety through COP 

Any critical event that erupts has different evolving situations with the changing time. From HR teams to emergency teams responsible to provide a safe workplace or safety to employees, they need real-time information and end-to-end visibility for this particular situation. 

 

Zapoj helps them build a common operating picture to overlay threat data into the system and derive actionable insights into the future threat landscape in real-time. With contextual information and situational awareness into the situations, leaders could know how they can restrict risks to their people and processes and help keep everything in proper order. 

 

To maintain business continuity in the insurance sector, leaders can also make great use of a common operating picture to coordinate with the COVID-19 responses. As Zapoj offers opt-in survey options to track real-time disease infection, the COP offers better visibility into employees being infected and suggests better health safety precautions. The process helps manage a safe workplace that does not expose any employee to infections while promoting social distancing measurement efficiently. 

 

Zapoj uses cutting-edge technology to efficiently provide the best means to prevent the impacts of critical events for the insurance industry and help manage the business operations.

 

With multilingual capabilities that provide user flexibility and ease of use, Zapoj scales its service offerings as the situation evolves. This is an advanced reason why Zapoj as a CEM scales to offer massive usability for different situations. Its location intelligence, visual risk intelligence, situational awareness are best-in-class technologies to help the stakeholders in insurance industry to react to critical events and mitigate their impacts in real-time. This gives business leaders powerful tools to manage risks and continue their business operations by providing a better workplace for employees. 

 

With Zapoj in your emergency preparedness plan, leaders can empower their employees and foster business continuity.

 

Take your business risk detection to the next level. Schedule a demo