How Can Pharma Handle Supply Chain Risks and Improve Business Continuity

When the COVID-19 vaccine distribution was at its peak, the biggest challenge for pharma manufacturers was to handle supply chain complexity. The new disease was unusual, creating a huge demand surge- but supply-chain-related disturbances have never been novel for various industries, including pharma.

Seeking supply chain operational excellence is an all-time necessity, but conforming to the global circumstances is hard for many pharma manufacturers. With a large product line of SKUs in inventories spreading over multiple global locations, leaders seem to bank upon the end-to-end supply chain visibility to reduce the distribution complexity.

But, so much are there to affect pharma production and distribution- from weather events and cross-border disruptions to political uproar and labor unrest, they shore up power to be distressful for supply chain operations. A  forward-looking pharmaceutical organization tends to be quick to collect information from the supply chain management system as the disruption arises and reduces the impact before it could impact customer experience.

By providing situational awareness, visual risk intelligence, and simulation-based location intelligence, Zapoj makes information gathering and monitoring the interconnectedness of the global supply chain seamless and accurate for leaders.

There’s a broader scope of Zapoj CEM that can be utilized to build resiliency into supply chain management across pharma manufacturing.

Locating threat zones 

Locating threat zones - zapoj

Location intelligence is an AI-based geofencing capability to trace or map a particular area. So, analysts can utilize location intelligence to track a diversified nature of the threat around supply chain facilities and different legs of its journey from warehouse pickup point to the delivery destination. By integrating location intelligence into a map, Zapoj CEM gives a flexible way to harness climate data, hazard information, and network data. Insights from these data points are comprehensive in nature so they help pharma leaders get clarity to enhance predictability and identify threats in real-time.

For example, if a firestorm chokes a data center, it can directly impact system performance. Or if a storm or factory fire happens, the production can face challenges. Leveraging the IoT-backed notifications on the Zapoj CEM, the crisis management team can use location intelligence to trace a particular area or system likely to be affected by the events. Also, if it predicts threat, a recovery effort can be activated which was unlikely to be effective when handled manually.

Most importantly, the built-in communication and collaboration capabilities enable the emergency response team to communicate threat crises like earthquakes, fires, active shootouts, and other serious events. So, by achieving predictive analytics, people at risk mitigation duty can already predict the threat capability and allocate resources for efficient recovery work. Being able to reinforce the logistics-related decisions, pharma can relocate its assets or reroute the cargo where critical events are likely to occur. Zapoj CEM also simulates historical weather data in comparison with the latest weather update to build probable future scenarios. The simulation can improve insights into how are circumstances going to be in the next few months or years. So, users can pinpoint vulnerabilities and also improve their contingency plans to tackle them.

Providing supply chain security 

Supply chain attacks have a greater frequency on a global scale. With an increasing risk to the supply chain security, the concern for patient safety is also increasing. One of the greatest challenges in the pharma ambit is cargo theft. The pharmaceutical industry’s expansion into the global marketplace is pushing them to divert its operations across different parts of the world- raw materials are coming from a distant location, the products are occurring at another place while packaging takes place in various places and product supply happen globally.

Providing supply chain security - zapoj Critical event management

The varying level of supply chain processes raises security threats, which forces pharmaceutical companies to bring maximum effectiveness to their supply chain security system. Increasing visibility with location intelligence into the logistics helps create a holistic approach to their security strategy. By utilizing Zapoj, global leaders can shrink the distance between every juncture of the supply chain and monitor the process in real-time- from procurement center, manufacturing units, warehousing, and distribution to marketplace center.

As a result of this agile process, threat monitoring becomes flexible for the security response team. Risk notification capability also solves the problem of communication and collaboration with globally dispersed teams- stakeholders, partners, vendors, external and internal suppliers, and different people can come together to discuss the immediate need of logistic requirements, implement oversight upon supply chain processes, and the best practices for governance and compliance. Leaders, therefore, are oriented to produce collective efforts as they no longer need to work in silos. They collect enough data from the Zapoj dashboard and analyze it to fully understand ambiguities in their security performance to bring maximum effectiveness to the supply chain.

Achieving speed and performance 

An event if it is critical to address or minor to bypass- is worth analyzing. The crisis response team filters data to equip with deliver relevant and actionable insights- and not with data overload. They can build a report with a detailed overview of which manufacturing plants could be impacted, or the logistics trucks are involved.

Achieving speed and performance - zapoj CEM

Besides leadership oversight, the data is critically meaningful for the crisis response team.  When they receive email alerts or crisis notifications on other communication channels, they can quickly create a conference bridge for crisis communications and risk-decisioning. The high-level statistical report helps them understand the situations and identify an alternative supply or support to be replaced for assets in an impact zone. The system provides two-way notifications to confirm their suppliers or employees are healthy and safe, enabling pharma leaders to run normal operations. The location intelligence alongside visual risk intelligence is two great capabilities of Zapoj CEM that help achieve speed and accuracy in threat detection, while also improving threat mitigation efficiency for the pharma.

Harnessing and gaining insights from data across the interconnectedness of pharma supply chain networks brings more power to crisis managers.Location intelligence simplifies the way data was collected and provides broader scope to monitor threats not only on natural disasters but thousands of risk factors cropping out of terrorism, cyberattacks, active shootout, or political unrest.

Now, Zapoj CEM makes managing and avoiding supply chain interruptions efficient. As a result, location intelligence, visual risk intelligence, and situational awareness allow pharma manufacturing to create end-to-end supply chain visibility, avoid disruptions, and reduce costs related to disruptive events, business closure, and restoration. So, resiliency is easier to achieve and maintain for a long-term customer relationship and healthier supply chain operation. To know more about how Zapoj supports your supply chain resiliency, ask for a demo today.


Optimize Zapoj CEM to minimize pharma facility disruptions

In pharma manufacturing, facility managers must ensure the highest degree of security and safety from a series of external shocks. Provided the growing propensity of critical events like floods, heavy snowfalls, cyclones, earthquakes, or man-made disasters, fire, or even IT event failure, their proactive participation in monitoring and upkeep on a regular interval can promise to provide operational efficiency and performance for all the assets or facilities.

But for many facility managers, since it’s a huge pile of maintenance and inspection work that needs to maintain records manually, could be error-prone and ineffective for facility management.  In addition to difficulties with regular maintenance, the detrimental effects of unforeseen critical events are driving threats at scale, making managers struggle to manage all the assets efficiently. This requires the adoption of sophisticated tools to streamline the facility management processes or develop a strong network to achieve real-time threat-monitoring capability that could provide ample support to mitigate facility disruptions from critical threats and prevent their impacts to the facility.

A critical event management platform from Zapoj can help empower facility managers to visualize data using location-aware technology and situational awareness. The ability to harness data and accurately derive actionable insights is a surefire way to uncover what is happening to the facility and its assets- buildings, machinery, equipment, or HVAC or electrical systems, data centers, or IT systems and know their real-time conditions to an upcoming event. The emergency response teams or facility managers can effectively escalate the recovery process and create operational efficiencies to mitigate the impacts of facility disruption using Zapoj.


Increasing visibility into asset management 

A large line of pharma manufacturing assets lying accountable across dispersed locations needs accurate monitoring to develop a deep awareness of their exact whereabouts and prevent the suspension of work for a prolonged period as a result ensuing from critical event-related disruptions.

To include critical factors into an emergency preparedness plan for an immediate response, facility managers consider the consequences of fire, severe storms, floods, wildfire, or an active shootout- and more often power outage or loss of system failure.

Real-time asset monitoring - zapoj

1. Real-time asset monitoring

By pulling in feeds from IoT devices to overlay on Zapoj CEM, facility executives can utilize location intelligence, including visual risk intelligence to optimize data accurately that helps predict which of the critical piece of equipment may fail so as to speed up the mitigation work order. The process is extremely effective when fire damage to the plant’s facilities, water damage to the production equipment, or damage to the exterior or interior of the building are likely to hinder the business continuity.

2. Fast emergency communications

Fast emergency communications with zapoj CEM

Location intelligence can help emergency responders or facility managers to pinpoint the exact location of the disruption site, impacted assets including IT systems or machinery or equipment, and also assess their conditions in real-time to detect if they are operable or they need a quick fix or repair to maintain future operations and productivity.

As real-time failure alerts demand high-caliber crisis communication to fast deliver the notifications, a multi-modal communication channel offers flexibility to improve outreach. The escalation of notification continues until it reaches the right responder to take an action. By preventing a critical message from going unnoticed, Zapoj ensures the intended person never misses a critical message and activates an emergency preparedness plan.

From detection of threats to facilities and collaboration to address the situations to mitigation of the impacts- the transition through the reactive to proactive stage happens faster than it could happen manually in addressing a variety of time-consuming tasks. Pharma leaders can achieve high performance of their facilities and assets that facilitate employee productivity and efficiency by nurturing the effectiveness of location intelligence and visual risk intelligence.

Assessing facility status in real-time

Keeping the facility safe and secure makes everyone confident about the operating capabilities of the pharmaceutical plants and adjacent units. However, the ongoing pandemic has adversely affected facility operations for a high likelihood of disease transmission tendency. To keep their workforces healthy and active and ensure their ability to continue manufacturing operations, location intelligence allows manufacturers to know the real-time status of the facilities. By tracking and tracing contacts of coronavirus in facilities using location intelligence, facility executives improve facility mapping, locate the vulnerable sites to restrict the spread of the disease and also infection transmission.

Also, by using opt-in surveys, field teams or employees gain the ability to share facility updates related to disease or something else such as heavy snowfall at one point of location or facility fire to another location. As they improve situational awareness, they can decide if the facility is in operating condition to allow employees to work or opt for a disclosure. Optimizing the facility in full potential helps improve decision making and reallocate resources to run operations in facility locations where it is viable and it has no vulnerabilities to disruptions.

Getting prepared for risk management 

Getting prepared for risk management

Facility disruptions can be unprecedented, and so be unpredictable. The risks are unavoidable as nobody knows when geopolitical shifts or security threats will strike to prevent productivity. Supply chain disruptions, productivity loss, and poor customer service are the most immediate threats to the pharma bottleneck.

Enterprise leaders already have deployed an emergency team to keep track of comprehensive data sets from a range of current events – weather hazards, and other facility disruption factors. The necessity scales with the expectation to reduce risk and costs for operational efficiency.

Increasingly, pharma facility managers also assess the evolving scenarios of geopolitical and social impacts. An embedded visual command center as it fetches data from thousands of discrete data points like company systems, weather feed, or social media channels or news broadcasts, builds a common operating picture that provides accurate and error-proof decision capabilities. With instant access to information that is free of any ambiguities or vagueness, they can evaluate risk and take appropriate action that actually works for short-term or long-term business perspectives.

Visual risk intelligence is an essential part of risk management that makes the visualization of threats simple to observe and analyze. On a visual command center, far-flung critical events become visibly apparent with traces of exact locations. Executives can evaluate the implications of pharma operations – supply chain distribution, logistics, or employee travel. By analyzing situations with inputs from different sources of events, the emergency response team can predict which vehicle parts are impacted, or labor unrest forces a plant to shut down or superstorm disrupts distributions. A common operating picture that improves risk analysis helps respond quickly to facility disruptions.

Pharma facilities with reliable data visualization abilities can decide at scale and improve risk management. Zapoj ensures all decision-makers get access to data they need to view when and how their facilities are affected by upcoming events and take data-driven actions to maintain facility resilience for a long. Pharmaceutical owners have thus flexibility and agility to uncover future opportunities that bring them profitability and scalability.

If you want to learn more about how Zapoj helps pharma meet operational goals, give us a call or contact us here.