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How CSO or CISO need to prepare for physical and digital security threats

How CSO or CISO need to prepare for physical and digital security threats

Cyberattacks, once an underrated topic to discuss, suddenly evolved into a huge concern for organizations after the COVID-19 pandemics forced businesses to stop their operations. With so many uncertainties still doing rounds, especially the ongoing second wave of the pandemic and the probability of the third wave, cybersecurity is capturing high attention to meeting agendas across the board for CSOs/CISOs. The continuous challenge to meet the safety and security standards that could ensure network wellbeing, employee mental and physical health, and business resiliency is becoming more exacerbated. Adjusting to the new normal of hybrid work culture needs to pay more attention to protecting high confidential corporate data while encouraging safer work from home environment. Meeting these high expectations can help CSOs and CISOs keep up with employee productivity, business continuity, and revenue generation.

Cyber threats- an evolving challenge for CSOs and CISOs

Home workspaces were the only devices made available to most workforces as soon as the lockdowns began. Organizations with little to no adequate resources at hand quickly nodded to these norms without measuring their effects. But, the saddest part, many organizations, especially small-scale organizations failed to provide a cyber-safe telecommuting ecosystem. The sudden scenario exposed the organization’s security at risk and led to cybercrime inadvertently.

As per reports from National Cyber Security Center, there was an increase in cyberattacks during the pandemic. WFH was the leading cause of this concern because of the lack of inherent protective home devices.

On top of it, telecommuting is a critical step towards making public health measures effective to curb the virus outbreak. Organizations encouraging this protocol have been facing novel challenges due to the more complex nature of employee health safety standards. Also, not being able to work in a centralized environment, employee communication took a hit, impacting their mental health and also decreasing productivity.

Classification of physical and digital threats organizations are facing

As businesses reopen after months of lockdowns, organizations face dual challenges-

  • Maintaining COVID-19 compliance to ensure the physical security of their people.
  • Maintaining digital security to prevent cyber threats like scams, phishing, and more.

Physical threats

Physical threats are those components that pose risks to mental health or overall wellbeing. In between reopening and reclosing of businesses, the most grueling challenges for organizations or security officers are to maintain social distancing norms at office premises, maintain a proper screening process to identify COVID-19 symptoms so as to be alert, and aid in preventing the transmission risks. The incapability to maintain the basic norms can result in so many issues-

  • Transmission of infectious disease at large
  • Mass infection of employees
  • The shutdown of business operations
  • Revenue losses

Apart from the pandemic threats, bad weather, natural disasters like floods, cyclones, or man-made disasters like terrorist attacks, or active shootouts cause the same consequences for businesses.

Digital threats

Digital threats are information shared online via websites, emails, or landing pages, or social media can deliberately cause risks to physical or information security risks.

One of the key digital threats that invited risks for CSOs or CISOs during a pandemic-

Social engineering

Social engineering scams are proliferating during the pandemic. Many novel tactics of social engineering have surfaced in the wake of COVID-19. Employees are an easy target for cyber intruders to infringe data or steal important credentials.

  • Video conferencing led to data breaches for more than half a million people.
  • A phishing scam shouldering on the key interest of people to get updates of coronavirus related news also deceived.
  • False emails containing malware caused disruptions to IT systems.
  • Phishing emails with malicious links siphoned off millions of dollars.
  • Phishing-related data breaches related to WFH are likely to cause $137,000 worth of losses.

Due to these evolving situations, organizations need to boost employee cyber-security training more than ever, which is a growing challenge for them too.

Threats to concentrate on while an employee is working from home

So, due to the changing norms of work culture in society, we have a reduced workforce, putting more pressure on the employees. Not able to comply with the new work from a home ecosystem, employees tend to compromise their mental health. Away from a supervised environment like that of an office system, mindlessness may crop up. Additionally, working from home does not offer the similar degree of cybersecurity that the office follows. Besides, there are a lot of threats to home devices-

  • Absence of regular anti-virus or anti-malware scans
  • Lack of sophisticated cyber threat prevention measures
  • Weaker Wi-Fi networks, which is susceptible to cyberattacks

All these are a great opportunity for hackers or cybercriminals to prey on personal devices to steal corporate files and data and pose threats to organization reputations.

However, be it physical or digital threats, a CEM platform provides organizations with capabilities to implement immediate critical communications, keep everyone informed of the evolving situations, and prevent the risks before it becomes a huge organizational risk.

How CEM helps CSO / CISO during uncertain times and how it improves response times during physical and digital security threats

Zsuite CEM platform is built to handle critical information in a more flexible way that helps organizations with IT incident management, disease prevention, and business continuity. Some of its sophisticated features guarantee a great level of flexibility and agility to curb major incidents or critical events quickly.

Critical Communications

To simply put, critical communications give organizations the ability to communicate before, during, after critical events. Zsuite features robust crisis communication features to help CSOs/CISOs design their recovery plan to mitigate threats that stem from physical or digital threats.

Two-way communications, multi-channel message delivery, mass notifications, critical alerts, comprehensive contact center along with powerful pre-built message templates make handling crisis communication effortless and efficient. Leveraging these tools can speed up the communication process for CSO/CISOs, keep stakeholders, partners, and employees informed, and give them much-needed resources to communicate at the right time with the right person. Hence, critical communications can improve response time, thus accelerating the recovery process.

Situation awareness

Zsuite unleashes the power of data intelligence to identify risks at granular levels. As this CEM platform helps capture unstructured data from different sources, CSOs can have data relevancy and therefore, enjoy the flexibility of connecting dots, and find missing links. This is probably a faster process to gain situational awareness of the evolving situations, which gives the organization a competitive advantage in identifying risks and opportunities, allocate resources, and communicate efficiently with everyone exposed to risks.

Common operating picture

In-depth visibility into how the critical events can evolve with the changing time or location is an ideal mechanism that provides a common operating picture. It is situational awareness that improves understanding of the critical events for every emergency response team or CSOs/CISOs. Based on what organizations see on the system improve their action plan. It becomes easier to predict threats to physical or digital assets, determine ways to mitigate risk, improve future plans, and help boost business resiliency.

Zsuite CEM is pioneering ways to combat the growing challenges of COVID-19 threats or familiar critical events to businesses. Whether you move to hybrid culture or still follow the traditional operating model, you need the expertise of Zsuite CEM to prevent business threats. Schedule a demo today.

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ZSuite

How Zapoj Zsuite CEM Improves Business Resilience

Overview

Zsuite CEM software automates what is often a slow, manual process of determining if a specific threat impacts your assets (people, facilities, supply chain, IT services, etc.). We provide customers with the capabilities needed to: 

  1. Automatically Discover threats (bad things) nearby critical assets (good things). If the threat is not severe enough to require any action, Zsuite saves our customers money by avoiding the unnecessary disruption of responding to a false/low impact event. If the threat impacts our customers’ assets we alert them and then Locate Who might be impacted?
    Who is needed to respond?
    Who needs to be informed?
  2. As we notify the ‘right people’, we also take Action starting any standard operating procedures or runbook activities needed to restore normal operations.
  3. Provide communication and collaboration necessary for response to implement Crisis or business continuity solution 
  4. We capture all the details about our customers’ critical events so they can Analyze what happened to help them learn from past experiences and be better prepared for new bad things. 

One of the key benefits of the Zapoj Zsuite Critical Event Management Platform is that it allows customers, often with minimal support from us, to address new use cases by innovating on the platform 

 

Common Customer Use Cases

Top Use CasesChallengeExamples of Critical Events
Maintain ResiliencyMaintaining business resiliency in the face of unplanned events which threaten the continuity of operationsNatural disasters; weather events; building fires; political events (e.g., protests, changes of government, upheavals, and terrorist attacks); accident management; power outages; transportation outages; and government emergency operations
Activate TeamsActivating and organizing the work of response teams to respond to critical eventsResponse team activation; union callouts; staffing backfills quota; IT team on-call support and Healthcare team alerting
Protect  EmployeesProtecting  employees amid threats such as severe weather, violence (workplace, terrorism), or environmental upsetsEvacuation management and mustering, widespread health risks or scares, active shooters, armed intruders, missing persons, kidnappings, travel risk management, duty of care compliance, and hazardous material releases (e.g., gas leaks)
Mitigate Supply Chain RiskMinimizing disruptions to supply chains from critical eventsSupply chain risk mitigation and resolution by identifying threats to delivery routes, border crossings, and access to manufacturer’s raw materials/resources.

Each of these use case categories varies based on the verticals/market segments that Zapoj Zsuite targets.

  • Corporate
  • Healthcare
  • State and local governments

When responding to most critical events, multiple use cases are often used. For example, during severe weather or natural disaster, organizations will typically use Zapoj Zsuite  to:

  • Maintain Resiliency by initiating business continuity plans that move mission-critical services (like customer service or e-commerce) to other regions not impacted.
  • Activate Teams by notifying and confirming which employees need and can return to work to either provide a mission-critical service from a back-up location or restoration teams that are needed to start bringing local services back to normal operations.
  • Protect Employees by notifying employees to “Stay safe at home” and to not come to the office unless required.
  • Mitigate Supply Chain Risk by rerouting ‘just in time’ or ‘perishable’ materials to an open facility that can safely store or use the materials.

 

When one disruptive event occurs it is often followed by a cascading set of related disruptive events which require additional teams to be activated or other Standard Operating Procedures (SOP) to be started. Zapoj Zsuite can support our customers across the multiple needs that often arise when responding to critical events. Some examples of common use cases where multiple simultaneous events occur are shown. 

Use CaseMaintain Resilience Activate TeamsProtect EmployeesMitigate Supply Chain Risk
Active shooterYYY
Terrorist attackYYY
HazmatYYY
Severe Weather and Natural DisasterYYYY
Response Team CoordinationYYY
Mass Casualty Response and coordinationYY
IT Incident ResponseYY
IoT Device AlteringY
Product RecallYY
Public CrisisYY
Supply Chain YY
Infectious Diseases YYY

 

What Value does Zsuite provide Customers?

At the highest-level, customers choose Zsuite because we help business, government and healthcare organizations be better prepared to rapidly respond to – and even avoid – sudden, unexpected disruptions. The Zapoj Zsuite Critical Event Management Platform enables organizational resilience on an unprecedented scale – combining real-time risk event detection, situational awareness, and integrated response and collaboration from a single, enterprise-wide view across critical events types.  Zapoj Zsuite CEM solutions provide strategic value to many parts of a business.

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ZSuite

101 of Critical Event Management and Why Your Organization Needs It

Critical event management for business resilience

What Is Critical Event Management (CEM)

Critical Event Management is a software platform, which ensures organizations rapidly respond to business disruptions or even avoid – sudden and unexpected disruptions. An end-to-end CEM solution provides real-time information about global risk events and threats, alerts you when any of the organization’s assets (People, facilities, supply chain, IT) are exposed to threats. It further enables organizations in automating the response to reduce the mean time between failure, optimize crisis communications, and provide a common operating picture to all key stakeholders- Executives, CIO, CEOs, Managers, HRs, Business Continuity, Crisis Management  and Security teams. CEM software improves business resilience for organizations to accomplish the mission.

 

What are the essential components of CEM software?

5 important Critical Event Management Components are

  1. Global Aware Risk Intelligence
  2. Threat Correlation and Common Operating Picture
  3. Crisis or Incident Management and Multi-channel Alerting
  4. Unified Communication and Collaboration for Response Teams
  5. Analytics

 

Who should use Critical Event Management?

A CEM platform is ideal for any organization, big or small, that is looking to converge operation management activities like security planning and management, business continuity and disaster recovery, IT operations and service delivery management, Crisis communications across the entire organization to create an integrated, cross-functional, all-hazards response. Examples include small and medium-sized businesses, large enterprise organizations, healthcare facilities, schools, hospitals and government agencies.

 

Under what circumstances a business can use CEM software?

A critical event management software is a key component of business continuity planning and execution, crisis management  and communications. It brings together the best of your critical communications and crisis management resources to ensure your organization is prepared for any of the risk events given below:

  • Natural disasters and weather-related incidents, such as floods, wildfires and snowstorms
  • IT incidents such as infrastructure issues, database down or application slow response.
  • Denial of access incidents, such as fires or chemical spills or Riots
  • Power outages or Facility disruptions
  • Cyber attacks and data breaches
  • Critical equipment or infrastructure failure
  • Pandemics such as COVID-19 and the influenza virus
  • Active shooter incidents
  • Supply chain disruptions
  • And much more

 

How CEM improves Organizational Resilience

Let’s define what Organizational Resilience means before we understand how CEM improves it.  Organization Resiliency: The ability of a firm to deliver on its brand promise, no matter what the disruption is and how bad it is.

Modern-day customers expect your business to be available round the clock. To meet customer demands, today’s business must strive for resiliency.

 

CEM platform brings together

  • Risk intelligence that proactively assesses potential threats before they become critical events.
  • Common operating pictures of Assets (People, facilities, supply chain, IT services, etc), risk events, and crisis management tasks.
  • Automated workflows to implement business continuity standard operating procedures
  • Communication tools such as Chat, Video Conferences for Teams, and one-to-one voice calls or SMS to enable rapid collaboration for response teams.
  • Analytics that provides Mean Time to identify a Critical Event, Mean Time to Respond by Teams, and Mean Time to Resolve it.

An effective Critical Event Management software is an integrated, end-to-end process that enables organizations to significantly speed up responses to critical events and improve outcomes by mitigating or eliminating the impact of a threat, thereby improving the operations business resilience.