Uncategorized ZSuite

3 Ways to Prevent IT System Failure in Banking

As is with other sectors, when banking and financial services are scaling their IT components, their investment into IT service continuity must scale too. The lack of robust IT framework and internal controls is in too many cases the reason to cause failure to operational efficiency. Banking and financial services thus, are more often vulnerable to IT system disruptions. 

In recent years, Bank of Ireland had hard times with their IT systems resulting in penalties worth $27.8 millions. The internal breach into IT service continuity services continued to remain activated over 4 years and led to regulatory breaches. Their ignorance to effectively pay attention to this critical matter might have raised the issue. 

With the emergence of advanced digital technology, consumers would prefer concentrated and digitally-controlled banking services. More than often, there are big and small IT incidents in financial firms. Customer inconvenience and their distress account for huge loss of money due to failure of transactions. With IT services enabling the majority of functionalities, it is critical for banking services to adopt a critical event management platform in facilitating operational resilience and continuity. 

In ensuring banking resilience and intolerance to service disruption, Zsuite, a CEM technology has a role to play by identifying risk and enabling crisis communication during IT incidents. Zsuite 


IoT-tied Alerts Builds Cyber Resilience 

IT incidents could be as harmful as other critical events like floods, and earthquakes in deteriorating business operations. With the growing utility of digital applications and tools, follows the vulnerability of cyber threats/cyber-attack or cyber frauds.

IT impacts are a big threat that exposes customer information to ransomware or other bad actors. Other banking activities that happen through connected entities, many of which comprise of vendors, suppliers, and customers that provide direct or indirect services. Telecommunication network providers, cash management providers, card transaction acquirers include these portfolios.

Threats are easy to creep through these channels.

Barclays, despite being a premier provider of financial services and a huge advocate of security assurance, was shattered by phishing attacks. For them, it was a familiar technical issue that exposed pin numbers of customers to the wrong doers. The incident put around 90,0000 customers to risk of money laundering risks way back in 2017. They promised to refund unauthorized transactions, but by then, it had unleashed a lot of damage to Barclays prestige.


These IT incident-borne events are phenomenal in recent times, and cyber resilience is the answer to this. 

Enterprise incident management comprises this critical competency to ensure cybersecurity resilience, which means giving banking leaders the ability to remain adaptable and proactive to continue operations and deliver customer service.


By leveraging IT service management capabilities in Zsuite, IT incident responders can gauge the critical threats caused to their cyber security and harness better understanding to reduce its impacts. Simply put, Zsuite improves mean time to know (MTTK) and  mean time to respond (MTTR), helping financial services organizations tackle critical incidents early and prevent costly repairs and damages.


In addition, Zsuite users can effectively use its IT incident response tool which ensures accuracy and context using IoT sensors. IoT-backed IT incident alerts streamline restoration processes without any delay and bring emergency response teams back to work in mitigating cyber event impacts.



Data Center Operations Scale with Situational Awareness 

The bank data centers always need to be performing to allow connected IT systems to work 24×7. But, a single moment of downtime or outage could be detrimental to critical operations.



If banks are susceptible to outage due to data center failure,  every piece of tool is unable to help in operational efficiency. The scenario needs the support of incident communications so that the status of the current situations are visible to emergency responders in real-time.

Businesses using a critical event management tool easily make quick strides in connecting with on-call responders and help minimize the impact of outage.


To keep up with data center operation management, stakeholders, partners, and emergency response team can tap Zsuite, enabling them to utilize its IT alerting solution to communicate at scale. The solution is convenient in populating IT alerts across different channels, ensuring them to build a rapid conference bridge while avoiding opportunities that could result in critical information being overlooked.


This efficiency gives leaders real-time visibility into what is happening around the site, thus making it easily traceable to detect threats and improve the restoration process.



Visual Risk Intelligence into IT Service Management 


When a data center is underperforming, the entire IT Service Management tool is not capable of handling operational efficiency. Sometimes, however, a data center perfectly works with one of the IT tools performing with its low capacity.


The situation that goes unnoticed is never desirable during wee hours at banks as it needs all of its tools to be able to serve their customers without a glitch.


Zsuite delivers a capability that syncs intelligently with the banking ITSM infrastructure, building a network to help pull IoT data and to enable end-to-end visibility into the entire IT systems. 

When an incident occurs due to the failure of any of the IT tools, Zsuite detects that threat before it could turn the situation into an unmanageable event.

Helping on-call responders to tap visual risk intelligence, Zsuite scales the competencies of situational awareness of the event in real-time and increases the effectiveness of incident response. This results in on-call personnel acting ahead of time to reduce threats to IT systems.


Financial deals are a 24×7 operation today that propose thousands of progressive ways for customers to leverage the benefits of innovative banking solutions. Banking users however, have an elevated need for a ceaseless service, much of which depends on the ceaseless operational efficiency of IT systems. Even a minor IT incident can put the entire banking operations at stake, leading to loss of profits and damage to reputation for banking institutions. The inability to manage this risk is an opportunity for competitors to drive customers into their own system and impact the growth.


For operational resiliency into IT systems, Zsuite is an intelligent CEM tool that harnesses AI tools to determine efficiency across all IT systems. 

With powerful combinations of features, including IT alerting, visual risk intelligence, IoT-powered incident alerting, and common operating pane, Zsuite provides a robust CEM platform to help you make your emergency preparedness efficient and empowering. 

To build a banking solution that is scalable, reliable, and efficient; Zsuite CEM platform is critical to ensuring cost-savings, risk management, and operational efficiency, while encouraging customers to embrace your services and expedite your growth.


Want to leverage AI-powered Zsuite? Schedule a demo today.  


Find Why Is a CEM Tool Critical for Employee Safety in Banking? 

Working with the banking and finance sector remains a sensitive area with exposure to workplace health and safety risks. Now, with the pandemic-related health threats, the existing threats are another level of crisis for employees which is unlikely to die down for stakeholders and leaders, prompting extra length of employee security and safety procedures. 

In most cases, the most usual employee threats can impede decisions to open a new bank operation. In this kind of scenario, bank robberies are a leading threat to employees’ life and security. Other man-made risks that encompass fire incidents, terrorism attack, or active shootout have drastic outcomes on people’s safety for banking operations. The best way for banking and financial operations to ensure safety for its employees is to use a robust critical event management tool. 

With multi-faceted capabilities built within the CEM architecture of Zsuite, the software helps banks with workplace health and safety compliance. It means a CEM is a suitable platform, making it flexible for the emergency management team to implement employee safety and security. Like many Zsuite users, banks can also optimize the CEM technology from its portfolio and build trust and confidence for employee safety. 

Combating man-made risks

Banking and financial personnel never know when they are exposed to threats as the concern for man-made risks are increasingly growing at scale. With bank robberies being one of the common threats to bank employees, the best way to keep emergency responders informed and get appropriate resources to mitigate life-threatening risk is to use AI-based MNS software. 

During any emergency, emergency communications are key to making progress with getting help and risk mitigation. The cutting-edge technology is the powerhouse for Zsuite, helping leverage fast and scalable mass notification systems. Zsuite enhances the message delivery capability, which escalates in real-time for people in harm’s way and anyone who needs information to keep people safe. 

Other than making information fast reach, it also ensures zero tolerance for information overload. It is end-to-end visual risk intelligence built in Zsuite that anticipates threat landscape and sends alerts to the MNS so that it can only relay information which is contextual and provides situational awareness. 

The other way around, by capturing location details of employees using its geo-location capabilities, emergency responders are able to reach the right people who need the right information to react and respond to threats in the most effective manner. 

Multimodal message delivery powered by a contact center is a unique feature of Zsuite that helps detect the right person in danger and helps reduce panic, thereby helping build a safe workplace for banks and financial institutions. 

Also , when orchestrated right upon the emergency  tools, Zsuite helps leaders maximize its emergency notifications or alerts during active shootings, bank robberies, and a minor situation like employee harassment.


Real-time connectivity in extreme weather 

As banks look at ways to work incessantly, employee safety comes as a major growth objective for banks. Situations are unpredictable more than ever now with extreme weather conditions, natural disasters, storms, or floods turning out to be real threats. 

Situations like these always seek for end-to-end monitoring into what and how things are happening. With high-alerts making it to each corner of the extreme environment, emergency leaders at banks also determine their emergency communications work at scale in keeping people safe and informed. 

Built-in real-time visual risk intelligence provides real-time status of the situations, enhancing threat monitoring and enabling targeted and timely alerts to improve response and risk mitigation.

When people are at work, the complexity only increases as banking leaders need support for their safe return back to home. Simultaneously, it is also important to make sure they have no life risk at work environments too. To build defense against weather-related risk, emergency alerts and geo-fencing assist in ensuring safety and security for employees. 

Mapping safe zones at the workplace is easy with Zsuite CEM. Leaders gain actionable insights into safe places so employees can operate safely and avoid any uncertainty of risks. 

Beyond the work territory, Zsuite also provides capabilities to reduce travel-related risks. Opt-in portal is a safe way to be in contact with continuous monitoring through the command center. GPS-tracking and two-way communication model keeps employees informed and aware of risk ahead of their way. Ultimately, employees who can use fast and secure information can respond to rescue procedures quickly and move to a safe zone. 

End-to-end wellbeing monitoring 

As things look to settle down from the phase of the pandemic, the COVID-19 threat does not seem to die down soon. When leaders are aware of the fact, which makes it mandatory to maintain compliance with the government policy for employee health and safety from COVID-19 risks, Zsuite helps. 

Banks can leverage location intelligence and opt-in survey portals, designed specifically for making handling of infections and employee safety convenient.


When employees sign up with opt-in survey portals, they give consent to sharing private and confidential COVID-related feedback. With the contact center working in sync with the opt-in portal, Zsuite makes it easy to trace the right employee with symptoms of infection and restrict movement and close contacts with other employees. 

Also, it speeds up the isolation procedures as well as sanitation work to improve and help compliance monitoring. 

In curbing threats to spread to other locations, leaders can find location intelligence handy as the technology provides granular level visibility into contaminated spaces, and then imply restrictions until further notice. 

By ensuring the well-being of employees, it is never too hard for leaders to enable others to work with full confidence and continue their services without any health risks. 

Having Zsuite with the existing IT system in banking zones can help everyone build a resilient service with a robust team at work 24×7. 

When you aim to build a safe and secure environment to ensure employee safety in banking fraternity, speed and data relevance are critical to responding at scale and being able to react in real-time.

Zsuite has integrated CEM features to protect your people at any time and anywhere. 

Starting from anticipating threat severity to providing deep actionable insights through a common operating picture, Zsuite helps banking leaders harness efficient methods to minimize the impact of any threat. 

Zsuite reduces the time to train emergency responders by building an intuitive interface, which is fast and easy to learn and use before, during and after any threat to employee safety. When it comes to meeting duty of care for employees in the banking setting, Zsuite facilitates employee safety by mitigating the impacts of upcoming risks. 

Reduce mean time to respond and maximize mean time to react with Zsuite to deliver optimal performance before, during, and after any employee safety risks. 

Need assistance to adopt Zsuite? Schedule a demo today. 



Bank and Supply Chain: Build Resilience for Operational Efficiencies with CEM


Critical event management as an option to keep operations resilient with evolving emergencies can significantly reduce the growing concern of supply chain disruptions in the banking industry.  For the industry that involves operations handling money transfers, transactions with cash or digital payment one way or the other preferably seek robust cash supply chain management processes.


Going forward, the cash supply chain holds similar activities as the retail supply chain does. So, the risk that retail inventory entails makes no difference for supply chain operations for banks and credit unions, forcing them to optimize operations at different levels. The effective way to maintain supply chain efficiency is by optimizing critical event management software, which ideally helps supply chain leaders boost cash flow and serve their customers. 


Stimulating cash flow through supply chain management 


The financial institutions worldwide are facing the glaring of cash handling costs, exceeding $300 per year. Leading banks are desperately in need of a way to manage their supply chain operations that would help build a strategy in restructuring their growth expenses.


Despite digital wallet and other sources of integrated methods, cash is still a crucial method to aid global transactions. Global supply chain management from top down encompasses a lot of devices to move cash from bank to customers. The primary sources to make cash available to customers are Automated Teller Machines (ATMs), Recyclers, Video Tellers, and Kiosks among other sophisticated technologies.


Unless supply chains improve their productivity to efficiently help manage, protect, transport, and process cash; optimization of these technologies is largely ineffective, increasing maintenance costs while impacting the bottom line for banks.


To reduce the costs of maintaining cash handling technologies, cash inventory management should scale keeping in mind the proper utilization of the network of ATMs, preventing excess cash sitting idle. The strategy is foolproof to improve cash supply chain productivity while getting competitive advantage in the market.


Most large retail banks are considering the strategy to optimize the cash supply chain that in other ways would help technologies to perform better and enable cost-savings. 


Globally, cash in circulation sees a bump in their growth. For instance, the European Central Bank and United States Federal Reserves conform to the demand of cash and currency being raised exponentially. These also encouraged the increase in cost for ATM deployment and management.


Overall, from central bank to customer, the cash-in-transit journey is costly for banking institutions. The demand asks for an optimized supply chain, which by and large need the support of critical event management solutions. 


With eagerness to build resilient supply chains for cash flows across different locations globally, banking leaders are mostly likely to improve operational efficiency of supply chain as well as optimize ATM networks.


Route optimization to reduce costs and encourage resilience


Leading organizations are applying the power of artificial intelligence to monitor end-to-end functionality across the path of supply chain operations. The strategy has effectively delivered solutions in making the supply chain resilient while meeting their ambitious goals of logistics delivery on time.


Retail banks also have a deep concern for their products being affected by unpredictable threats along their way to destinations. With a focus on achieving significant cost reduction, they also need a solution which helps optimize their supply chain operations for on-time logistics delivery and elevate customer experience.


The effective way to predict threats to their way is by gaining situational awareness into the critical events. The visual risk intelligence capability is significant in predicting risk ahead of time. By giving an effective way to supply chain leaders at banks, Zsuite helps analyze risks through a common operating picture, bringing all threat data to a single pane of glass to work through only critical threats.


As they identify risks to the supply chain processes, it is the easiest solution for banking leaders to optimize the logistics route. Thereby, by detecting risks much ahead of time, visual risk intelligence that builds end-to-end supply chain monitoring, helps prevent possible threats, and manage transportation costs. In addition to reducing transportation costs, Zsuite also streamlines supply chain operations while minimizing logistics costs that would otherwise meet with disruptions in absence of visualization capabilities.


Crisis communications in helping manage supply chain related operations 



Being able to deliver the right information during any emergency is the best thing about crisis communications. The tool built with Artificial Intelligence taps into several modes of communication networks to keep people involved in the process of cash-in-transit informed about any critical incidents.


Expanding its capabilities as emergency alerting or mass notifications, crisis communications can be effective during emergency situations, many of which include inclement weather, labor unrest, natural disasters, pandemic, including man-made disasters. 


Different forms of scenarios resulting from critical events impact cash-in-transit services. As a result, cash supply chain processes face disruptions before they can transport the money to appropriate ATMs at designated locations.


In addition to 40% excess cash idling at branches, armored courier services, including the maintenance of sophisticated technologies, financial institutions have not yet optimized their efficiencies, which is another primary reason for them to shell out extra money. 

But, crisis communications enable cash inventory to move through different channels with proper strategy if leaders have real-time information. Zsuite users already utilized crisis communications before, during, and after critical events to keep their people safe and operations running smoothly at different levels.

Banking operations can also benefit from these advanced crisis communications tools to communicate information which is reliable and contextual. Without having to worry about information fatigue, emergency responders gain proactive emergency preparedness strategies, helping them to mitigate impacts that would otherwise hit the bottomline.


If your banking operations look at ways that could help with cash supply chain management, Zsuite gives you all the tools to enhance your supply chain productivity and save the bottom line.

By leveraging deep insights into critical events, Zsuite delivers the performance in fulfilling the building of integrated supply chain networks across the banking environments. As a result, our CEM tool helps build predictive data analytics capabilities, which discourage operation silos and foster accountability through improvement of insights accuracy. The advantage keeps everyone adaptable with the system functionality, which not only delivers ease of use, but also makes it easy for non-analytics teams to comprehend deep insights.


The real-time comprehension of threat is thereby helpful in mitigating vague perception of the situation and help encourage real-time decision-making. With Zsuite encompassing capabilities that align with the legacy supply chain networks, its IoT connectivity simplifies the visualization of fluctuation in demand and supply, thereby helping suggest better techniques to mitigate risks in real time.

Additionally, Zsuite provides a better opportunity to gather historical data to help banking leaders integrate risk management strategy into their contingency plans to prepare and allocate resources adequately to build a competitive advantage for future risk mitigation. 


Having Zsuite in your banking supply chain management network gives the ability to scale and save costs in terms of enterprise cost management through developing long-term business value. This technology is available as a SaaS-based solution, which is manageable through either onsite monitoring or virtual deployment and inspection.


Are you ready to adopt Zsuite to transform banking supply chain processes? Zsuite helps you leverage this capability.

Schedule a demo today.




Prepare for critical equipment management for uninterrupted banking services



For Mizuho Bank, little did they realize that their inability to transfer data to backup devices during peak operation hours could lead to computer system glitches. What did they not understand was the possible restoration preparation in a situation where their backup function could not work. Their response and reaction were not timely calculated. The outcome of critical system failure was worsening as it impacted operations across all branches, impacting operations at all customer counters. The malfunctioning of computer systems suspended transactions. The poor experience their customers faced impacted their bottom line by and large more than over a week. . 


With a proactive operations resilience strategy, bank leaders can prevent recurrence of data backup failure and then computer systems failure. 


However, the increasing number of modern equipment and device adoption could mean business disruption at any time for the bank’s operation and management.  


Banking leaders can relate the scenario of Mizuho Bank to their own set of financial service and operation challenges which are in most cases unforeseen and unpredictable at different times. 


Using Zsuite’s AI-powered critical event management tools, leaders at banks can scale their ability to mitigate unpredictable business disruptions due to critical equipment failure. As the critical equipment use cases are evolving across banking operations day-to-day, an integrated suite of CEM software delivers operational resilience and makes business agile. There are different scenarios a CEM platform can aid banking operations in becoming more accessible to customers without disruptions. 


CEM technology scales operational resilience for banking services


Banking process failures from critical equipment failure is a glaring risk to growth, which impacts hundreds of millions of businesses in minutes.  There are hundreds of possible scenarios of critical equipment failure in banking sector 一 some of which are usual and some of which can be dreaded and novel by nature.


The emergency response teams are interested in utilizing a technology that helps visualize risk in real-time and reduces time to mitigate vulnerabilities to machines and equipment. Harnessing visual risk intelligence delivers efficiency in identifying future risk to critical equipment not only on-premises but also off-site. There are various advantages of a CEM platform that banking operations could leverage to restore operations while they can be more capable of preparing better for emergencies in the future.

Banking equipment susceptible to critical failures 


Banking leaders are adopting digital transformation to provide consistent customer experience. The rising demand for instant financial services calls for maintenance and functioning of these banking devices and equipment. With emergency response teams needing to monitor each and every set of equipment, every second matters to keep equipment or devices running.


Banking critical equipment or devices include 一

  • remote cash capture
  • coin and currency collector
  • automated teller machines
  • interactive teller machines
  • deal drawer
  • night depository
  • cash recyclers
  • self-service kiosk and many more devices

As digital banking cannot scale without these machines and tools, their capability to operate in full swing is also significant to promoting customer services.


Banking leaders seeking predictive maintenance for critical devices and tools know something more than legacy tools can help them build a robust contingency plan. Failing to conform to this strategy could mean critical equipment disruption and operation failure.


Visual risk intelligence improves emergency responses 


The challenges are diverse and ideas here for banking leaders could be more of visualizing and analyzing them in real-time and possibly offer faster resolution. 


Some services can easily be out of order when the bank’s data center is unable to operate after a primary piece of equipment fails. Such incidents can have a drastic impact on banking centers across different locations, probably nationwide. It results in forcing system admin to declare ‘site unavailable’ on the banks’ home page. The damage translates into checks not getting encashed, leaving the service completely suspended for several days or a week.


As computer systems approach this critical scenario, Zsuite’s CEM capability that harnesses AI-powered visual risk intelligence helps identify the risk ahead of time. Threat intelligence works through data collected from IoT sensors overlayed by different bank equipment pieces. Having to identify this risk helps emergency responders keep the leader in charge informed of the critical incident and prevent mistakes before it prolongs the suspension of services. In addition to mitigating the impacts of critical equipment failure, location intelligence rapidly suggests response teams to reach the affected site in real-time and initiate the maintenance or restoration work. 


Digital workflows for faster incident communication 


Banking systems always need service uptime for their critical equipment. It is not unlikely for leaders to lose track of technical processes. When it happens, customer facing issues are on the rise.  Inaccessibility to finances is a primary issue for customers. 


Real-time trading, check depositing, fund transfers, account information access, new account opening and funding, investment account transactions 一 and many many significant banking processes may be at stake. 


In Zsuite, digital workflows leverages automation to facilitate emergency communications without having to populate emergency alerting at a difficult time when every second matters.


Based on the historical data providing critical information about operation disruptions, Zsuite allows for development of customized messages. Their CEM technology also makes it possible to use predefined message templates and set rules to be used in different scenarios. 


Having the ability to predict situations in real-time, it helps derive situational awareness of the system health. If there is any abnormal behavior detected by risk intelligence, it sends threat alerts to the system. In time of any critical equipment failure, digital workflows work in sync with contact centers, identifying the right person to send alerts and helps take appropriate remedial action. 


Banking leaders can find Zsuite digital workflows powerful integration to their IT service management platforms for delivering the right emergency alerts at the right time to the right person in taking a data-driven approach. 

Rapid risk management and operation restoration 


The values of a common operating picture is phenomenal that leaders seek to visualize risks to their critical equipment. Through a single pane of glass, Zsuite brings together possible threat data in a centralized location and helps analyze severity of risk as well as root cause of machine failure. By analyzing risk at a granular level, the emergency response team can allocate resources accurately and prepare their restoration activity in real-time. 


The emergency response team can also share their views with the stakeholders and other team members through two-way communication channels available on multiple platforms for users. With shared insights from top leadership, the emergency response team can build a faster and powerful risk management process. As a result, they can reduce mean time to response or MTTR, while minimizing time to restore the operations. 


In addition, a common operating picture also provides a view into equipment health and helps schedule for predictive and preventative maintenance. The practice keeps every critical equipment in checks and reduces the possibility of failure.


Zsuite is a powerful critical event management tool, which helps leaders prepare for every failure on their critical assets. It means banking operations leaders can experience fewer failures and damage to their reputations.


The technical failures do not seem like a frequent incident as end-to-end asset monitoring keeps everyone informed about the real-time status. With fewer redundancies, Zapoj that builds Zsuite CEM platform ensures profitability for banking sectors by discouraging delayed response to operational failures. Also, stakeholders and partners are capable of reducing costs to manage risks and encouraging business resilience. This CEM solution from Zsuite is indeed a powerful tool banking leaders can leverage to build plans for a fool-proof customer experience. 


Learn more about how Zsuite can help manage critical equipment here. If you need the Zsuite CEM platform, schedule a demo


Zsuite helping banking industry prevent facility disruptions


The global business operations are reeling under everyday challenges, many of which refer to unexpected critical events. The ongoing crisis preceded by geopolitical crises or threatening events like pandemic impact operational efficiency  for organizations at different parts of the world. From supply chain disruptions and cyber attacks to system failure and employee safety threat, facility disruptions are a usual event that require leaders to take extra precaution and business continuity measurement.


Banking leaders also need to consider the scenario and ramp up their emergency response for operational resiliency in their facilities. In view of ongoing crises, or maybe the usual critical threats, facility disruptions are normal. Customer experience, however, is vital to maintaining brand loyalty, and long-term growth, which is susceptible to threats due to facility disruptions.


As a measurement of handling facility disruptions, banking leaders can use critical event management to anticipate, respond to, and mitigate threats. It is also critical for banking institutions to assess future threats and prepare for emergencies.



Proactive initiatives to encourage operations 


Critical events can expose many critical operations to risks for banking facilities, bringing operation disruptions and affecting their bottom line.



Critical weather conditions, natural disasters, active shooters including fire can impede services at facilities. A situation that can damage assets, put employees at risk, and impact operations is unlikely to subside rapidly.


However, it is critical that other interconnected operations continue to support indirect and some crucial operations in stimulating financial services. Banking leaders are in need to utilize a plan that was prepared with stakeholders and assess the dependencies between vendor supply chain processes.



Activating the plan during a critical event calls for immediate response to decide and activate the plan for business continuity.


In addition, banks also decide which processes are significant to running and maintaining critical operations. The crisis communication tools are powerful assets for banking leaders to build a small war room or conference bridge, where key stakeholders, leaders, and people on-call can connect instantly to discuss strategy for business continuity. The facility in harm’s way which is unable to operate during emergencies like fire, floods, or hail storms can immediately know which part of the work process should go on so that customers’ interactions and services should not discontinue.  Zsuite provides this ability to banking leaders during the critical event and streamlines their communication processes.


In case, leaders do not have any plan, historical data can be useful in identifying ways to mitigate any kind of further service disruptions that started with the unpredictable facility disruptions. 

Zsuite enables data harnessing by allowing business continuity leaders to look at different data points accessible through its embedded system. It is easy for them to analyze data and derive actionable insights that build data-driven decisions with shared views. This advanced AI-based CEM technology with its ability to provide end-to-end historical data saves them time to manage complex initiatives more efficiently. 

Determine impact with visual risk intelligence 


Visual risk intelligence is a powerful feature that uses AI to detect threats and improves visibility into what is happening or how situations are going to evolve.



With unpredictable weather events or natural disasters being highly vulnerable to erupt and disrupt, visual risk intelligence has unique capabilities to detect and alert on-call security personnel about the upcoming threats. A real-time threat alert that pulls feed from IoT connectivity helps them assess threat severity by allowing them to build a common operating picture using thousands of data points. By gaining a situational awareness and contextual lead, emergency responders can visualize risks to their assets, people, and processes.


They know how their operations are going to be affected by the disruptions. Based on the threat identification process, they know how to allocate resources to use in critical times so that their operations do not stop. Besides, it also allows them to move critical assets to other safe locations, in which they know their assets are safe and secure and accessible to operate later.

In addition to natural threats, Zsuite also helps with emergencies like man-made disasters or geopolitical issues. In the affected areas, where situations can become critical to run businesses, bank leaders can prepare a robust plan, which focuses on taking steps in managing supply chain operations and vendors. The plan can be more transparent to alert third-party suppliers or service providers about the next steps in improving resilience. 

Doing this, they can prepare themselves to survive in the global threat landscape, while getting better resources to respond to and lead ahead of potential threats. At the same time, being able to monitor the global situations through a single pane of glass, the impact of threats is less likely to be worse with an emergency response team looking at the situations proactively.


Build resilience and long-term operational goals


Businesses of all sizes and kind realized that emergency preparedness plans that they had did not match how the pandemic had happened and changed its course.

When situations are not favorable and impact the bottom line for banking institutions, a long-term goal might help. 

In fight against covid-related curbs or facility disruptions, Zsuite can help banking processes to be ceaseless and effective for overall economic development. 

Zsuite’s embedded feature that allows for an opt-in portal is a tool to keep track of the health status of each member. Starting from the vaccination drive and a proper scheduling of doses to keeping a watchful eye on the victims to alerting them for the next schedule, Zsuite works in sync with the company’s database and builds transparency to avoid complexity related to COVID restrictions. 

By allowing it to gather data from location intelligence, Zsuite rapidly makes it easy to trace disease, discover employees in harms’ way, and sends across emergency messages to keep operations running.


At different levels, Zsuite provides a massive volume of data, which is useful to derive insights from existing incident data and build a foolproof plan. By prioritizing resilience, organizations gain the ability to eliminate risks and avoid facility disruption failures. 

Critical events are evolving every moment. Having the right CEM tool, Zsuite means banking institutions can leverage a robust emergency preparedness tool to improve their response to business continuity. 

With visual risk intelligence, multi-modal crisis communications, Zsuite provides banking leaders with the ability to scale and mitigate risks at the earliest possible. As a result, before an incident turns into a grave situation, banks can handle the situations in real-time and promote cost-effectiveness. 

Overall, by protecting facility operations from probable threats, banking organizations are able to deliver excellent customer service, helping them build a long-term customer relationship, ensure profits, and build long-term sustainability. 

If your banking operations need to ensure uninterrupted business operations in facilities, Zsuite must feature in your existing IT infrastructure. 

Want Zsuite? Schedule a demo today


Why CEM platform for operational resilience in banking?



With the increasing rise of global critical events, banking operations are undeniably susceptible to disruptions. A CEM or critical event management platform plays a key role in minimizing operational risks and boosting emergency preparedness that helps promote operational resilience. 

Key Takeaways:

  1. Situational awareness backed by a common operating picture clarifies visibility into the evolving threat landscape and accelerates risk mitigation efforts.
  1. Location intelligence provides granular-level mapping and tracing of critical assets, people, and processes to pivot rescue operations as well as restoration of operations. 
  1. Crisis communications bring the fastest mode of communication and collaboration with on-call responders and stakeholders for shared views and data-driven decisions. 



Providing banking services the ability to achieve operational efficiency is the core responsibility of leaders, who also ensure that financial services are always functioning at the top level after disruptions. They aim for operational resilience so that bouncing back to normal operations does not prolong and impede economic growth.

The critical events are increasingly growing at an alarming rate compared to how they looked previously. For banking leaders, building a plan for contingencies with mission-critical business continuity ambitions is the most effective way to minimize impacts from events ranging from pandemic flu to man-made disasters including severe weather patterns up to floods. Enterprise-level operations have already stepped up to leverage the AI-powered CEM platform or critical event management tool to assist with business continuity and mitigation of disruptions.



To strengthen the resiliency of the financial and banking operations, leaders can make arrangements for their contingency plans with a CEM tool, and protect their processes and assets against unpredictable external shocks. In protecting people in harm’s way, CEM provides agility, speed, and performance at scale.



Situational awareness matters when promoting operational resilience 


When Hurricane Katrina swept through Houston and flooded its streets, bankers had the toughest days continuing their operations. They had facility disruptions, which brought their locations to several feet down under the water. With prolonged power outages and inaccessibility, employees and customers were scattered across different locations. Banks were facing raging disruptions for several weeks.


Critical events are nowhere to go though. Bankers need to see these disruptions as a learning experience, absorbing key elements that could help them build operational resilience into their processes. 


The increasing overhaul of digital payments and other associated financial functionalities could have drawn a huge customer base, but without the banking working at the core level, facilities are denied, resulting in economic trade-offs.


In any circumstance, the service deliveries must continue. As is with the growing need to support the economy to scale, banking leaders become concerned with operation continuity temporarily when struck with floods, bad weather, or any critical weather conditions. 


Situational awareness of the evolving situations improves visibility and helps emergency teams step up their capabilities to allocate resources and find a location suitable to resume operations. Pulling large data feeds from different touchpoints makes understanding better and improves decision-making with accuracy. To fuel recovery processes and restore operations, situational awareness gives banking leaders an opportunity to withstand the impacts of disasters and meet customer needs.



A similar approach to using situational awareness is the best way to determine the threat landscape, and anticipate the upcoming vulnerabilities to processes and assets. 


It is not unusual for banking institutions to have their IT systems located on the ground floor. Situational awareness provides the capability of predictive analytics and helps anticipate the rate of damage to their IT systems. With real-time and contextual information from the situational awareness feed, it becomes possible for emergency personnel to prevent

IT system failure



Location intelligence to identify risks to assets 


Location intelligence accurately gives information by ingesting data and analyzing it using geospatial or geofencing capabilities.


Today, location intelligence builds powerful communities and businesses, helping leaders meet the need of protecting critical assets. Some of the leading use cases that location intelligence provide include optimizing sites in threat-hit areas to make them operational,  managing assets in real-time, as well as maintaining critical IT infrastructure. 

With the growing interest to use location intelligence in different enterprise operations, banking operations are critical services that can tap the potential of this AI-based technology. 


With an enormous of devices being connected to the Internet of Things (IoT), leaders are able to harness massive amounts of data to improve visualization and analysis. Using this machine learning and artificial intelligence-based powerful capability, they can gain a competitive advantage during critical events and prepare a holistic plan to help anticipate and mitigate the impacts of the vulnerabilities. 


As a part of a threat mitigation effort, leaders can predict the severity of the threat to their assets through a single pane of glass, where the database clearly points at threat zones and identify evolving risks in real-time.


Critical equipment failure is an incident, which can occur due to a number of critical events encompassing severe weather conditions, man-made disasters, fire, or active shootouts. To take out of this crisis and continue banking operations, leaders can take tap into location intelligence and track assets to keep them safe.



Supply chain disruption is more likely to occur due to vulnerabilities of critical weather, public unrest, or terrorist attacks. A granular view into the map dashboard builds transparency and visibility into how supply chain operations are facing disruptions and assists leaders with resources to prevent disruptions. 


Location intelligence thus represents better visualization of threats in real-time and enhances the ability of leaders to mitigate threats to their assets and processes.



Crisis communications improve response and recovery 


To maintain business continuity, any organization depends on crisis communications. Emergency communications are key to communicating critical information to the right people when a crisis happens. 


As the banking leaders know their outdated systems lack scalability and agility, they look at powerful ways of leveraging crisis communications and not on the outdated systems. 


Crisis communication is integral and significant part of a critical event management tool, which is built on modern architecture to deliver multimodal message delivery capabilities.


Leveraging its extended features of instant messaging, voice calls, social media interaction, and email among others, leaders can ensure messages reach the right audience. Escalated by emergency triggers, and crisis communications alerts and get the right activation team onboard to handle the crisis. 


The effective way to leverage crisis communications during critical events is to ensure

employee safety. Combining location intelligence and multimodal message delivery capabilities, crisis communications can reach the right person in harm’s way, helping them keep informed and safe.



Why is Zsuite an invaluable partner to help build operational resilience for banking operations? 


The scale of critical events impacting banking operations needs an advanced and modern architecture of a critical event management platform to maintain operational efficiency. 


Zsuite is a leading CEM tool, orchestrated on a single platform to help bankers leverage a multifaceted suite of critical tools to anticipate, respond to, and react proactively to mitigate the impacts of vulnerabilities. 


Zsuite features all the capabilities, including situational awareness, visual risk intelligence, location intelligence, and crisis communication. Using this wide variety of powerful tools, emergency activation teams at banks can accomplish critical operations. They can identify threats ahead of time before they could turn out to be a major threat; prepare better, gain capabilities to respond, and recover as early as possible. 


In essence, by leveraging Zsuite CEM tools, banking leaders gain the ability to build operational resilience, while achieving operational risk management so as to prepare better and learn to improve their response to critical threats. 


So, with the right strategy to prevent critical event threats, banks can bolster their incident management program, build an enhanced communication plan, and implement robust business continuity management. 


As they gain an advantage in promoting operational resilience, cost-efficiency is seamlessly integrated while they allocate resources for methods to prevent disruptions. Last but not least, banking leaders are more agile in building customer trust, and thus, pushing forward to sustainable growth. 


Need to build an operational resilience framework for your banking operations? Zsuite can help.

Schedule a demo today.



Make High-Tech Assets Reliable, Safe and High-Performing with Zapoj CEM

For global IT services companies, business continuity is alway a top priority. It is also observed that untimely system failure is a primary concern that can cause their services to disrupt and impact their overall performance and productivity.

The competition between the hi-tech companies is becoming increasingly fierce which consider innovating and rolling out for the public service as a top challenge. However, to provide needed expertise to fuel demand, it needs adequate support of IT resources. The insufficient supply of IT systems and technology support could mean zero production of services for people and processes. To stay competitive, hi-tech leaders must rapidly shore up technologies that help them prevent scarcity of IT resources emerging from critical events like floods, earthquakes, inclement weather conditions, or unexpected system failure for lack of maintenance.

The disruption due to critical events is always a primary concern despite having the disaster recovery plans ready. But, failure to predict the upcoming system failure or anticipating their impacts can be a major setback for hi-tech companies in terms of loss of revenue and customer experience which can significantly cause churn. One major mishap caused the leading tech giant during 2011-2012 to lose to heavy deluge . Western Digital the IT tech giant had it easy to prevent revenue loss only because of their financial strength and huge disaster recovery workforce post the incident. Anticipating or spotting trends of threats could be significantly reducing the huge impact of business disruptions and revenue drops. And CIOs or information security officers need to successfully estimate the vulnerability to machines or equipment so that they can prevent risk to their business operations.


Spotting infrastructure issues to simplify operational processes

IT service innovations, tools and products or hardware and software give people and enterprises an edge to develop, prioritize service, and scale in the ever-increasing competitive landscape. Integrated cloud technologies, application services, system integration, rapid system development and lots more beyond the popular IT products and services deliver unmatched value to the users, helping them visualize their digital future. When hi-tech operations cease, the people, processSpotting infrastructure issues to simplify operational and operations are also likely to cease. But, examining vulnerabilities to machinery and equipment is one effective major procedure to prioritize recovery plans and prevent the fallout even before it could occur.

Zapoj Critical Event Management software understands why hi-tech industries need to be vigilant 24×7 and deliver secure production delivery which helps everyone work efficiently and effectively.

Basically, with thousands of offices spread across more than 10 countries if not more than the count, technical titans know equipment monitoring can become drastically difficult and they need a shared view from a single pane of glass.

COP supports situational awareness

The fact is this complicated part of the job does not remain quite complicated when leaders integrate their dispersed line of machinery with critical event management tools. Zapoj features the best capabilities of an integrated CEM software with artificial intelligence and IoT devices. These robust competencies bring predictive analytics to the frontier of their operation processes. Zapoj helps emergency response teams utilize its visual risk intelligence to monitor their equipment or machines with a granular view. Any emergencyCOP supports situational trigger that rises from IoT-connected devices, can be a source of vulnerability. To assess, locate, and analyze, leaders can overlay IoT-driven data with the visual command center which helps them build a common operating picture. Achieving a better situational awareness from COP, Zapoj supports predictive analytics for critical assets. It is no guesswork for emergency leaders and a straightforward approach to identifying the right equipment with abnormal conditions or defects in the right location. Location intelligence can be effective in finding the right spot where equipment lives without much effort, accelerating the maintenance process.

Early warning notifications

The ability to integrate and monitor thousands of dispersed systems with CEM gives leaders at hi-tech sectors a better opportunity to take control of asset performance and efficiency. Zapoj has unified alerting embedded into its systems. Leaders can use the alerting to communicate, connect, and discuss data-driven recovery processes that reduce downtime in real-time.

Emergency alerting is fast and responsive across multiple devices employees, stakeholders, or partners probably use and it dramatically reduces friction in communicating the right message in the right time. Automation powered by artificial intelligence is one of the most dynamic technological innovations that Zapoj has embedded into its alerting system to enable smart scheduling. Based on a couple of variables like criticality, duration, and frequency, emergency response teams can design their message communication and escalate as and when needed. With visual risk intelligence revealing risk to assets, leaders can understand what is happening, and what is likely to happen. Based on the data analysis, the scheduled messages can escalate in an automated way and reach the person who can prevent risk to the systems or equipment. An early notification can provide a better view of the system health status, helping initiate asset maintenance and management rapidly.

<P>Early warning notifications</P>” width=”7730″ height=”7730″ /></p><p><P>With Zapoj, hi-tech leaders can aim to slash asset maintenance and management costs, while also improving MTTR in response to managing the impact of critical system failure. It offers end-to-end system monitoring, which reduces noise through thousands of systems, and delivers actionable insights to help prevent critical operations issues rapidly and without room for further deterioration of the system functions.</p><p>As Zapoj builds cost-effective services to diagnose, communicate, and manage, it makes visual risk intelligence and situational awareness a significant tool for business resiliency and continuous improvement. Leaders at hi-tech sectors can become more capable of handling high-volume services for us. However, the ultimate benefit that Zapoj can yield for leaders, stakeholders, and partners across hi-tech sectors boosts customer confidence and paves the way for scalability and growth.</p><p>Need to create a continuous ecosystem of high-performing systems and equipment? System monitoring and maintenance through visual intelligence gives you a competitive edge.</P></p><p>Get Zapoj today to work with your thousands of systems and machines. <a
href=Visit us or schedule a demo today.


How CEM Technology Leads to Improved High-Tech Resilience ?


High-tech industry is always focused on becoming resilient. Critical events are the biggest threat to their growth. Developing resilience is not always easy with catastrophic events, digital failure, or geopolitical landscape changing their stance more frequently. The CEM technology can help high-tech leaders mitigate changing circumstances at scale.

Key Takeaways

  • AI technology in Zapoj reduces noise in a massive volume of data and reveals the right patterns of threats.
  • Situational awareness delivers contexts and eliminates information overload, while improving visualization into threats.
  • Location intelligence is critical to identifying the threat landscape and keeping people informed and protected.

High tech companies need to adapt to transformal changes, given the circumstances of volatile situations around it. Capturing the market share through constant production development as well as innovating custom solutions lies in their ability to mitigate the impacts of the disruptions and restore operations.

Their disaster recovery strategy, however, could only be effective when they can identify roadblocks to their operational efficiency in real-time. The approach can significantly help them reduce the cost of operational disruptions and overcome challenges with complex operations and other requirements.

Today’s most pressing concerns that are posing threats to operational efficiency need high-tech operations leaders to rethink their critical equipment failure disaster preparedness plans. They take a look at solutions to combat more frequent critical equipment failure or any kind of threat to their facilities. However, there are more critical events that are fierce and indomitable to battle out with limited resources and context awareness.

With higher propensities of unpredictable critical threats, high-tech leaders are always keen to manage operations all time so that they can drive expected business outcomes. And they must ensure their important resources 一 their people, processes, and technology can unleash their best capabilities and potential at all times. The path to operational efficiency is expected to be smooth and less painful with the adoption of AI-based CEM technology like Zapoj.

Here in this blog, we would reveal how a Critical Event Management platform like that of Zapoj can help high-tech leaders strive for efficiency and achieve them.

Build end-to-end visibility by harnessing sheer volume of data

A key to making high-tech operations more efficient and resilient is building actionable insights into business outcomes and customer satisfaction. This is a significant business target for leaders to keep revenues flowing by meeting demands.

Deep data analytics can help leaders identify bottlenecks to their operation and performance with ease. An end-to-end visibility across every operation touchpoint gives a deep understanding of how their

are performing.

Making data easy to understand by revealing different types of patterns and trends is a core functionality that Zapoj provides to the leaders. To achieve this level of accuracy, Zapoj uses AI and machine learning technology, enabling them to achieve situational awareness and eliminate information overload. The effectiveness of data analysis gives satisfaction to leaders in identifying lurking critical threats before they become apparent.

End-to-end visibility across facilities helps them know how their units or departments are gripping under threats. A complete visibility allows high-tech leaders to become aware of the threat all the time, helping them prevent the facility disruptions at scale.

Moreover, IoT-connected data is instantly available through Zapoj for leaders to know which part of a facility is facing risks due to fire, or man-made disasters, thereby accelerating the process of recovery with immediate effect.

Collaborate and communicate with stakeholders

Rapid decision-making is essential for gaining competitive advantage in emergency times. The fact is decisions must provide accuracy and insights so that emergency response teams know the right steps about preventing the damage.

Connecting with business stakeholders delivers maximum efficiency. In critical situations, we know every second matters. Zapoj CEM narrows

the gap between collaboration and communication. With proper visualization into the situations, high-tech leaders and managers gain contexts and optimize their time as they collaborate and communicate. It provides two significant advantages they can use to derive and parse data together with stakeholders, and drive data-driven decisions.

This capability is extremely useful for preventing supply chain disruptions . With IoT-enabled end-to-end visibility across supply chain processes, communicating vulnerabilities is simple for leaders because they have two-way communication technology at their disposal. In addition, they can build a war room to effectively make response management and data-driven decisions in real-time.

Automate response with digital workflows

In driving efficiency, productivity, and managing work processes, digital workflows have long established its popularity to handle mundane

Automate response with digital

work. Providing resilience for the high-tech industry is a significant need and automated digital workflows satisfy business continuity objectives by helping with critical incident management .

As a result, leaders can streamline crisis communications, which does not involve too many people to handle the situations. The context-rich information designed with data from IoT-enabled devices and thousands of dispersed systems provides situational awareness. On-the-call resolvers are quick enough to comprehend the immediAllow team members to unleash more effortsate need and rapidly escalate remediation for the incident.

With data centers running 24×7, it is susceptible to failure anytime. There is a growing concern for security threats also. But, predicting the vulnerabilities much before it happens is a safer way to keep up with operational efficiency. Zapoj helps automate workflows to alert response teams and allocate resources to restore operations.

More often, server outages or security threats could come out as a major shocker to interfere with the ongoing DevOps operations. With Zapoj, high-tech operations leadership is able to minimize the risk of IT system failure , and drive successful operations with critical applications rollout.

Allow team members to unleash more efforts

High-tech IT industries scale as their greatest assets are evolving everyday with the changes to product information. However, not all high-tech operations are integrated. They have models that are outsourced, and their supply chain networks are distributed.

The diversity and complexity of work nature in the fast-paced high-tech environment necessitates employee engagement despite physical disconnection. One thing that is more important to employee engagement and reduction of potential loss of employee productivity is building a safer workplace.

Employee wellbeing and health matters when it comes to encouraging employees to create values for businesses. Using location technology and geofencing capabilities in Zapoj, tech giants can improve employee outreach in critical times. The flexibility of employee outreach allows emergency response teams to ensure employee safety and security , while building a safe workplace to integrate everyone to work collaboratively and effectively.

There is a steep pressure to increase demands as consumer expectations grow. High-tech industries are observing this acute phenomenon and they need advanced technology to support their growth strategy. As critical events are becoming severe, finding solutions with the leading critical event management tool like Zapoj helps keep up with the business continuity strategies.

By building effective disaster preparedness plans with Zapoj, leaders can optimize threat capability and utilize all the tools to mitigate risks effectively. As a result, they can accelerate their performance and encourage cost-savings. Overall, Zapoj helps high-tech industries evolve, drive effectiveness of their product offerings, and achieve their visionary goals.

Zapoj CEM is central to business growth. With the successful implementation of the product, leaders can align their people, technology, and processes and push towards building a scalable IT operating model.

Need more information about Zapoj? Schedule a demo today.


Zapoj – a Powerful CEM Tool To Prevent Facility Disruptions in High-Tech Industries

High-tech experts had experienced a different story with the occurrence of the COVID-19. The magnitude of the disease impact that was unknown to everyone was a unique case of disruptor.

To quantify the level of risk with low-impact facility disruptions, traditional methods are effective. Facility disruptions like equipment breakdowns, delays in supply of raw materials, and so on could work well with the existing technology. Also, the historical data makes identifying the bottlenecks and challenges in future easier. But, high-impact disasters like hurricanes, pandemics, floods, major outages due to fires, and public unrest are uncertain and unpredictable. These events are no longer rare, however the traditional methods are not adept to reveal root causes from the limited historical data.

From the COVID-19 experiences, it is a well-known fact that not only small-scale businesses, but also high-tech industries were not prepared to handle the situations initially. Like many of its operation areas, facility management needed proactive approaches to restoring operations.

Besides COVID or any pandemic, today’s facility management needs AI/ML powered tools like Critical Event Management software to stay ahead of the critical events impacts. The mandatory need of restricting facility disruptions with immediate effect and encouraging operational continuity within a predefined budget gets potential support from CEM technologies like Zapoj.

Meet the challenges of facility disruptions

The idea is to adopt multi-disciplinary capabilities from CEM to manage people and assets, and to prevent the impact of disruptions to the ongoing business processes.

Making facilities management robust means stakeholders, partners,Meet the challenges of facility marketing leaderships can also support the growth of their technology partners as well as reshape the lives of the community.

Depending on the various disruption touchpoints, maintaining safe and operable conditions is a more pressing concern for facility managers. The disruption that deteriorates business value can amount to billions of dollars in lost revenues. However, using a CEM technology gives the facility managers the ability to respond and mitigate vulnerabilities to facility operations quickly.

Performance management and disaster handling

Field operations are central to high-tech development operations. Gaining real-time field activity data through location intelligence allows leaders to take data-driven decisions on the work progress. The operational efficiency on-site is also an integral part for continuous improvement. Tracking assets, people and processes both inside and outside helps visualize what is happening in real-time.

For a disaster like fire breakout, an emergency response team can help people stay compliant with the necessary safety measures using rapid communication and collaboration tools inside of the Zapoj CEM software. It is an incident which needs immediate data-driven decisions from top-level leadership so the team can optimize resources and drive better business continuity processes.

Performance management and disaster handling-zapoj.</p><p>com” width=”333″ height=”238″ /></p><p>Also leaders can better prepare for high-impact events like hurricanes, floods, or earthquakes depending on significant real-time data they fetch through IoT-connected technologies embedded in Zapoj. They can visualize and predict how and when the situation will change its course or if it will unleash harsher impacts on their operations. Depending on the visualization of the real-time data, they move their assets to the safe place where they can avoid damage and keep their efficiency moving. In situations where a rapid process is critical to informing and protecting the workforce before, during and after, mass notification capabilities trigger automated notifications for people and processes</p><p>Automated digital workflows simplify the process of service restoration for high-tec<del
datetime=h leaders as they seek faster collaboration and crisis communication channels. Using smart orchestration technology, digital workflows can understand better how to react to the severity of incidents and escalate for the right people to take action. Without creating any response fatigue, the emergency response team can mitigate risks to assets, people and processes.

Continuous optimization of facility spaces

Facility leaders have one top priority to manage operational efficiency post back to work scenario. The COVID-19 pandemic control and safety compliance is key to providing an occupational safe workplace for people and community. Leaders and the management are aware that the high-tech facilities should restrict disease transmission by having end-to-end visibility across customer communication terminals or key business points.

Contact tracing which is key to uncovering valid data of people being affected gives accuracy with the identification of exact number of contacts including the spaces that are infected. Using CEM gives the facility management a quick opportunity to track the infected personContinuous optimization of facility including those who come in contact with him. The builtin location technology works with the contact center and collects data from opt-in surveys to find infected contacts and spaces to rapidly initiate isolation and sanitation procedures. So, the infected spaces have a speedier process for sanitization work. On the other hand, until the cleaning and disinfecting processes complete, leaders have excellent ways to utilize other facilities to continue their operations. This helps a high-performing facility unit keep out of shutdown for a longer period of time.

The world of information technology has evolved. Tools and technologies are also evolving to support rampant growth and scalability for high-tech industries. Provided the critical events are diverse and unpredictable, they also need advanced and modern cognitive analytics techniques to identify risks and efficient ways to mitigate their impacts.

Zapoj CEM provides the leading critical event management solutions which give high-tech leaders endless possibilities to react to the incidents or disasters in real-time and reduce mean time to respond. As a result, they are more engineered to empower their people, processes and technologies to react to multiple and different critical events actively.

From assessing risk data to escalating efficient response and mitigating risks to restoring the operations back to its normal state, Zapoj makes its wide variety of applications like Mass Notification, Communication and Collaboration, and IT Incident Management highly useful and beneficial for facility managers to use in real-time and tap into their potential in the most critical time. For leaders, stakeholders, and partners, Zapoj means cost-effectiveness and better ROI, while intensifying the process of facility management at scale.

Need Zapoj at your facility? Ask for a quick demo.


Forget Supply Chain Disruptions: Zapoj CEM Makes Your Supply Operations Ceaseless

Delivering consumer goods and services is central to success and competitiveness for cutting-edge hi-tech industry. Some of their large clients for instance cloud providers, hardware manufacturers of servers or switches, or contract manufacturers and original equipment manufacturers need speed in supply chain management. 

The hi-tech industries are thriving on supply chain efficiency when it comes to meeting the demand surplus or usual consumer supply. Like any other industries, hi-tech leadership and financial analysts focus on the fulfilment of high demand world-class products. Thriving on this expectation can be a reality with manufacturing and distribution when they take place on time. Forget Supply Chain Disruptions-zapoj

Leveraging granular-level supply network visibility streamlines vast and complex supply chain operations. It means leadership can find solutions for supply chain disruptions to critical events, production gap, demand deficit, and logistics failure. So, supply chain resilience is the key objective for hi-tech leaders, they can achieve with the Critical Event Management or CEM tool. 

It is already a fact that a hi-tech supply chain is nothing less than a complex and diverse pool of operations. Hi-tech leaders feel the continuous pressure of the critical work process. Starting with the raw material supply to the sourcing and manufacturing of finished goods throw massive challenges for them. Ensuring cost-effectiveness and maximizing ROI through logistics management, they can build a robust brand advocacy and bring consumer satisfaction. With ever-increasing challenges, stakeholders can understand the proper utilization of CEM tools gives them a realistic solution to their ongoing challenges. 

End-to-end supply chain responsiveness

Zapoj CEM has enhanced offerings to help leaders optimize supply chain processes at every level. It means our critical event management tool which is driven by location technology and visual risk intelligence can offer end-to-end solutions to supply chain needs.



The common architecture of any supply chain network houses ERP, MIS and other tools and equipment for a steady progress of processes. Failing to perform at any level brings with it unexpected disruption of production and productivity. The workforce loses productivity time, meaning it is a lost productivity without core objectives reaching its goal, while giving out compensation for those lost hours.

End-to-end supply chain responsiveness -


Additionally, the detachment of any supply network can abruptly create expensive downtime. However, the biggest benefit supply chain managers in the hi-tech industry can bring to their operations is leverage CEM to develop deep understanding of where each of their critical components are and how they are doing – always in real-time.



Aligning with IoT devices at operations and production units, location technology in Zapoj CEM can identify high-risk components at the right locations. These components can either have no immediate resources to replace them or without any assistance that can restore them back to operative capabilities. Zapoj simplifies the process of locating abnormal supply chain tools and gains understanding of risks from IoT devices. It excels in risk identification because



1.   It is powered by visual risk intelligence.


The benefit of  AI/ML or deep learning technology is that Zapoj integrates into its CEM capabilities visual risk intelligence that helps analyze unstructured data derived from IoT devices on supply chain systems. Layering it over the dashboard to build a common operating picture helps build a holistic vulnerability assessment behavior.


2.   It encourages rapid responsiveness.


intelligence is a critical component in Zapoj CEM that identifies high-risk areas without an emergency response team having to struggle with guesswork and come up with a confused solution. They adapt to their disaster recovery preparedness rapidly and encourage resilience through quick remediation of system disruptions or real-time system replacement.


3.   It moves your people and processes.



People and processes can move out of stagnation rather than being interrupted by the disruption for a longer period. Zapoj has a cloud architecture that makes its application easily understandable by people. As supply chain management leaders need robust communication and collaboration tools to connect in a real-time, Zapoj provides that ability with the capacity to create a conference bridging and seek data-driven and contextual decisioning. The collaborative effort can reduce fatigue of decision makers and help them initiate a rapid and effective recovery response.



Global operating picture on the supply chain operations



Streamlining technology manufacturing and distribution is critical to managing global supply demand. However, the uncertainty of critical weather conditions, active shootout, or public unrest can impact their bottom line.


Global operating picture on the supply chain


Depending on the interconnectedness of IoT across smart factories, supply routes, and everywhere that supply logistics pass through, leaders can build visualization upon the global operating picture. Any disruptions which are likely to impact the efficiency of workforce, systems, procurement of productions, and distribution are easily communicable via global operating picture. Hi-tech leadership can use the visualization to identify threats to their operational assets in real-time rapidly.



1.   Gain situational awareness:



As supply chain moves, leaders increase their attention towards identifying complex operations and the potential impacts to their assets. Tracing them along the way can be critical to mitigating risks and ensuring business continuity. Visual command center brings the global operating picture closer to the security team. Zapoj CEM’s builtin capability easily works with IoT devices and pulls thousands of data feeds. By leveraging data from dispersed systems, weather data, news media, and social channels, it improves access to critical information. With better situational awareness of the adjourned locations or anywhere between supply routes, they can know how to react to the specific threat to their supply chain operations.



2. Real-time tracking and rerouting of logistics:



It is not always easy to know how logistics are sweeping through its destination owing to the frequency of critical events. As it is already in transit, preventing vulnerabilities to the assets and operations can be difficult to achieve. However, the better approach is to connect with the response teams and help optimize supply chain management.



For hi-tech supply chain managers, it is about monitoring thousands of locations, warehouses, and multiple sites to track its ongoing operations. The manual tracking could be none less than a trouble and exhaustive because these are prone to errors and irritable. Integrated upon one single platform like Zapoj CEM, it can help them visualize what is happening to the customer shipments – or if they are facing delays for border clearance or traffic seizure. The best thing they can do to minimize the impact of the disruptions is send the real-time alerts to the response team.



With a shared view into the disruptions, management can take a collaborative approach to optimizing logistics.  The supply reroute can find the best navigable route to reach the destination where the impacts are less effective.



Zapoj CEM is quick to recognize changes to the operational efficiency or the locations supply network lives. With leaders prioritizing rapid remediation of supply disruptions, Zapoj builds a robust response and critical event management system, which has multidisciplinary capabilities to progress supply chain operations.



The real-time tracking of threat landscape to its infrastructure, logistics carriers, people, processes, and technologies helps them prevent the impacts at speed. Managers are confident about their supply chain management and their efficiency to be less likely to face disruptions for a longer period. Mean Time To Respond or Mean Time to React sits at the core of the Zapoj architecture, which helps operations continue rapidly. Hi-tech leaders realized that people, processes, and tools can perform well through coordinated responses, which keeps them well-informed and protected from threats.



Get Zapoj to work with your supply chain systems. With a coordinated response and real-time threat alerts, your supply chain assets, people, and processes can perform and evolve at scale.

Need to know more about Zapoj?

Schedule a demo today!