Author: Java Programmer Team

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ZSuite

What is Devops

 

DevOps  is both a cultural and technical approach to IT development cum operations management that’s been gaining popularity over the last decade or so. DevOps transformed the IT development and IT operations of an organization into a single role. It is rooted in cultural values and people skill sets rather than just a specific toolset, process, or developmental architecture. 

Devops (Development and Operations) practice enabled organizations to deliver new IT services or Products at high velocity and at the same time manage and maintain existing deployments with ease. Organizations who embrace DevOps can also use employees’ time more efficiently. 

How to Adopt Devops

To embrace DevOps fully, it takes time as it needs people skills and cultural shifts from traditional IT practice of being separate Development and operations teams. Also it’s essential to understand that it cannot just be implemented and forgotten about. Building a DevOps culture is a continuous process. 

  • Start small: Enterprises can begin by encouraging the adoption of DevOps principles on a small scale within certain groups (may be new applications or products). Once the model has been proved, expansion will follow.

  • Improve Communication: Organizations need communication tools that can aggregate both human and machine data on the state of software and systems. The Devops tools should make it easy to understand the nature of an issue and coordinate responses in real-time.

  • Focus on Integration: Enterprises that rely on legacy software, and struggle to coordinate operations across teams, should integrate their software tools and workflows as much as possible. This will help make data available to the personnel when they need it.

  • Implement Flexible Roles: Members of different teams – from engineers to ITOps – should be equipped with the knowledge and communication skills to collaborate outside of their specialist areas.

Devops Journey

An organization’s DevOps journey typically follows the paths outlined below as it evolves from a basic embrace of DevOps values toward an advanced DevOps culture: 

Software Delivery Practices

  • Traditional: Waterfall model. Releases every 1-2 years. Deployments require planning.

  • Beginning: Quarterly releases. Development and ITOps may interact, but changes require manual handoff.

  • Intermediate: Coordination between Development, ITOps and QA. Deployments impact fewer services. Faster software releases and less downtime.

  • Advanced: Continuous integration, deployment, and delivery. Releases throughout the day, zero downtime.

 

Troubleshooting Processes

  • Traditional: Development/QA send ad hoc manual requests to ITOps. ITOps is not automatically notified of problems.

  • Beginning: Development/QA have a process for sending requests to ITOps, but goals are uncoordinated.

  • Intermediate: IT Ops enables some self-service access for Development. ITOps is engaged with Development for troubleshooting.

  • Advanced: Teams collaborate throughout the software delivery lifecycle. Collective accountability for maximizing performance. Recovery is quick.

Environment and Tooling

  • Traditional: Static test environments and manual change management. Incidents are handled on an ad hoc basis. No parity between development and production environments.

  • Beginning: Some environment parity, automated build and testing, and automated alerts are in place. Alert response and escalations are manual.

  • Intermediate: Service-oriented monitoring and automated test-and build are in place. Deployment may require specialized ITOps skillsets.

  • Advanced: Complete automation across test-and-build. Incident response mobilization. Development and production environments are completely and automatically integrated.

Benefits  of DevOps

DevOps Benefits can be broken down into six core values: 

  • Agility: The ability to adapt quickly to embrace new technologies and services, and seamlessly scale tools and processes.

  • Collaboration: Breaking down organizational “silos” existing between developers, ITOps admins, and business stakeholders to enable cross-team collaboration.

  • Code Ownership: By emphasizing the principle of “owning your code,” DevOps encourages developers to participate in all steps of software delivery, from writing and deploying code to monitoring applications in production.

  • Automation: DevOps emphasizes the automation of processes, from code builds and deploys to application monitoring, driving better agility and collaboration.

  • Continuous Learning: By collecting metrics and building continuous feedback loops, DevOps lets organizations constantly assess their performance and continuously improve.

  • Communication: Effective, organization-wide communication is the foundation to implementing these values.

Achieving  DevOps With Zapoj IT Event Management

DevOps adoption is only set to increase. However, in order to reap the benefits, organizations must build continuous improvement into their culture and commit to their ongoing DevOps journey. With Zapoj IT Event Management, organizations can build efficient communication into the core of their culture, enabling them to continue their DevOps journey. 

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ZSuite

AI Powered Visual Risk Intelligence 101: How It Works and Why It’s a Business Imperative


It has been more than two years since countries around the world went into COVID-19 lockdowns. During this period, many business resiliency strategies have been put to the test. Beyond the pandemic, physical, cyber, brand, climate, supply chain and economic risks are also occurring with unprecedented frequency and, in many cases, unpredictability. 

Due to this evolving risk landscape, organizations now face a myriad of multidimensional challenges, risks and opportunities. And many of those challenges come down to not having enough information—or not having it at the right time to make important decisions quickly. This is why enterprises need more than ever an early and clear line of sight into an emerging crisis, with additional context to inform their decisions as an incident unfolds.

Risk Intelligence alerting solutions, like Zapoj Visual Risk Intelligence, do just that. Through our Risk alerts, organizations receive the earliest indications of high-impact critical events and emerging risks. This allows them to deploy well-informed response plans via Zapoj Incident Management , so they can better protect their employees and assets. Having the earliest possible indications of potential risks also gives organizations more time to assess and direct the right resources quickly and efficiently.

 

 

 

Who is Risk Intelligence alerting for? 

 

AI Powered Risk Intelligence information benefits all organizations, regardless of industry, age and size. It ensures both security and business leaders receive the necessary information, in real time, to:

 

  • swiftly assess whether a potential crisis will impact their organization
  • determine the safety of employees, customers and assets
  • gauge any enduring impacts on business continuity
  • quickly seek the right course of action

 

 

Not only does this enable security leaders and teams to stay ahead of crises and threats, it all but eliminates the chance that senior leadership will find out about potential crises or threats before they do. The worst scenario for any security team is to learn about a risk or event after it has occurred, causing delayed reactions or forcing the business to scramble to recover. And as critical events often trigger multiple layers of internal processes and triage, having Risk Intelligence information ensures better outcomes.This is true for security operations of all types and scales—small and nascent, large and established, centralized or decentralized.

 

 

How does Visual Risk Intelligence alerting work?

To understand how  alerting works, let’s take a look at our Risk Intelligence alerting solution, Visual Risk Intelligence. Think of it as your first layer of crisis response. Here are a few quick facts about what Visual Risk Intelligence is and how it works:

  • Uses an industry-leading artificial intelligence (AI) platform to process billions of units of public information daily
  • Leverages hundreds of thousands of public data sources, including social media, news outlets, blogs, Internet of Things (IoT) sensors, the deep and dark web. 
  • Has a diversity of global, regional and hyperlocal data in Multiple languages and multiple formats to ensure our Risk Intelligence alerts are as relevant and actionable as possible 
  • Detects a vast range of early indicators of risk that are often difficult to manually search for and identify
  • Delivers alerts in close proximity to the time at which events occur or risks emerge, often within seconds or minutes of an occurrence 

The goal of our Risk Intelligence alerts is simple: to help you discover and contextualize the earliest, most comprehensive signals about high-impact events, threats and emerging risks. They are a catalyst for your security workflow, enabling you to maximize the time needed to assess risks and accelerate responses in critical, time-sensitive situations. In addition, the alerts are tailored to your industry, business needs and priority assets, so you receive only the most relevant information. 

But that’s not all there is to Risk Intelligence alerting. What makes Zapoj CEM Platform  even more valuable is its geovisualization and collaboration workflow capabilities that help you operationalize and act on the alerts you receive.

Through geovisualization, security leaders and teams can use rich visual data to determine when risks are occurring near their personnel, facilities, assets and supply chain—and seamlessly visualize their global footprint to better assess the full scope of potential business disruptions. With this visual context, teams can take action faster and more proactively. For example, when managing extreme weather events and mitigating their impact over time.

With our collaboration workflow capabilities, security teams can coordinate cross-functionally and throughout their company to plan for, simulate and activate rapid responses to high-impact events. These collaboration tools also provide clear customizable playbooks and processes for a variety of incidents to make sure everyone is on task at the most critical time.

Here are some examples of how Risk Intelligence alerts work

Over the course of the pandemic, many businesses—particularly retailers—struggled to remain in compliance with a sometimes conflicting patchwork of local, state and federal health mandates. Zapoj CEM Platform delivered Risk Intelligence alerts on new mandates within seconds of official public announcements, helping organizations to stay informed of the latest policies so they could enforce rules accordingly.

Between March and July 2021, through various public data sources, Zapoj CEM Platform  sent dozens of alerts to loss prevention managers so they could quickly track and react to the use of bank ATM skimming devices. As a result, customers were able to narrow the time gap between discovering skimmers and re-securing transactions.

Another example of Risk Intelligence alerting in action is when Zapoj CEM Platform notified customers about the series of deadly tornadoes that struck the U.S. Midwest in December 2021. As the events unfolded,  more than 200 Risk Intelligence alerts were sent, enabling businesses to effectively protect their personnel by tracking tornado paths, directing facility closures and avoiding blindspots in their disaster response. 

 

Why is Risk Intelligence alerting a business imperative?

As businesses look to strengthen their security posture to prepare for future crises, security leaders and teams must always remember that an unexpected event can happen anywhere, at any moment, significantly affecting people and business operations.

Forward-thinking companies understand the importance of Risk Intelligence information in  staying ahead of and mitigating such unexpected events and unforeseen risks. They also recognize that Risk Intelligence information is the catalyst for their business continuity functions and workflows.

We know that the risk landscape is expansive and ever-evolving. About 95% of Zapoj CEM Platform’s public data sources didn’t even exist when the company was founded in 2018. In the next decade, one can only imagine the number and types of public information sources from which we’ll be able to extract data. 

 

To keep pace with the changing information landscape, it’s vital that you have the right technology—which ensures you have access to Risk Intelligence data pulled from new public sources as risks and events occur and unfold. Learn more about Zapoj CEM Platform  and how the Risk Intelligence alerting it provides helps security leaders and teams detect the earliest indications of high-impact events, threats and other business critical information so they can respond with speed and confidence.

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White papers

Guide to Emergency Management Requirements Incident Response

Natural and/or man-made catastrophic events are quickly becoming the
norm. Indeed, since the 1970s, the number of weather and climate-related
disasters alone has more than quadrupled to around 400 per year.

Unfortunately, for responder agencies, few things are more challenging
than procuring and deploying the right resources to the right people and
places during complex disasters covering wide areas and causing mass
casualties and damage. In these scenarios, the imperatives of incident
response routinely overwhelm the resources and capabilities of individual
agencies acting alone. Meeting the life and property-saving objectives of
the disaster response, then, requires an influx of personnel, skills,
technologies, facilities, equipment, and/or funding from other
organizations. 

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White papers

Guide to Understand the (Incident Management System)

ICS: The History
Over the last half century, one of the key developments in emergency
management has been the creation of the Incident Command System (ICS),
an operational incident management structure that provides a standardized
approach to the command, control, and coordination of emergency response
for organizations across the U.S. 

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ITSM software/tools are not fit for purpose in critical events.

 

Sivaraman Subramaniam

 

In Information Technology, incident management refers to a process used
by DevOps and Ops teams to respond to unplanned events or service
interruptions. Incident management, along these lines, has meant
restoring services to their operational state as quickly as possible.
The steps typically involved in IT incident management and response have
included the following:

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White papers

GUIDE TO OPERATING A SECURITY OPERATIONS CENTER (SOC)

The September 11, 2001 terror attacks occasioned a wide-ranging
reevaluation of operational security in most industries, especially in the
critical infrastructure sector not just asset operators, either, but
ecosystem partners all along the supply chain. That trend of bolstering
operational security of vulnerable physical assets continues to this day.
Physical security is still vulnerable to common industrial security risks,
e.g., workplace threats, violence, theft, counterfeiting, sabotage,
trespassing, activist disruption, vandalism, contamination, and,of course,terrorist attacks.

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Uncategorized

Why digitalizing Business continuity needs to be a priority in 2022

The new normal calls for “C” Level executives to invest in a CEM  Platform

  • Supply chain interruptions and labor shortages remain acute, as well, while severe weather events grow in kind, cost, and intensity – 2020 alone saw a record 50-billion-dollar weather disasters.
  • Indeed, a confluence of forces is creating the need for organizations to rethink their critical event management practices – oftentimes they jerry-rigged those practices to respond to the initial COVID outbreak.
  • Employers also are often working without granular information as to where their employees are located. That is the kind of data needed to keep employees safe and reduce the risks of events likely to cause business continuity impacts.
  • Many challenges to effective critical event management are hangovers from pre-COVID times, as well. Data sources, such as HR databases, remain siloed or strewn across multiple systems – none of which integrate with the other.
  • As a result, critical events now emerge without organizations able to get information out of their badly fragmented systems with the speed needed to inform crisis decision-making.

 

Digitalizing critical event management – At Zapoj, we recommend digitalizing critical event management, to manage an organization’s preparation, response, and recovery from events that impact continuity, operations, and safety.

What is Critical Event Management (CEM), and how does it protect?

A Critical Event Management platform uses technology to take manual processes and automate them. Amplifying real-time data feeds to provide richer intelligence and correlating threats with locations of assets and people, ensures more rapid and comprehensive incident assessment and remediation. By having a critical event management plan in place, organizations can be more ready to face the ever-changing threat landscape, which will allow them to respondmore quickly and efficiently to critical incidents. An integrated strategy across all sectors of the business will enable organizations to prepare for natural, human-made, or digital incidents that pose a serious risk or threats to assets or people; be it severe weather, terrorism, civil unrest and protests, system failures, cyber-attacks, data breaches or infectious diseases.

Zapoj Zsuite is easy-to-use ONE Platform to support business continuity, disaster recovery, emergency response, natural disaster, IT incidentrisk management, mass notifications, and communication.

How can Critical Event Management help organizations?

While threats are always changing, it is becoming increasingly difficult to predict and respond to crises. In such unpredictable circumstances, a detailed emergency plan is vital for business continuity. Critical events can arise in any line of business and spread quickly throughout the entire organization. The automated functionality of CEM will assess and respond to threats and capture any valuable information for critical event reporting. This will contribute toward greater enterprise-wide efficiency across Business Operations, Security Operations, HR Operations, management operations, competitive advantage, reduced costs, and better situational awareness and response visibility across the whole enterprise.

When it comes to the evolving threat landscape, Critical Event Management can provide valuable security and assurance for organizations. Having such a plan in place will facilitate faster recovery of operations and avoid monetary loss and reputational damages while supporting enterprises in their move toward a proactive crisis prevention approach. Evaluate Zapoj Zsuite for your organization now!

What are the four components of Critical Event Management?

  1. Intelligence: A CEM platform should proactively assess potential risks before they manage to develop into full-blown critical events. It should also provide built-in risk intelligence and data feeds supported by analysts around the clock. The platform should also offer organizations thousands of sources of data from weather to information on the dark web, which the platform then filters and categorizes according to their risk factor, simplifying the response process.
  2. Correlation: The CEM platform should provide a dynamic correlation engine, which aligns risk events to assets and combines static location, expected location, and last known location of people and assets to determine who or what may be impacted during the incident.
  3. Orchestration: In addition, the platform should also offer automated workflows which allow organizations to continuously monitor for threats while automating and orchestrating SOPs, communications, and action plans during the crisis to ensure the right action is always taken.
  4. Analytics: Finally, integrated metrics will guarantee that the incidents are responded to and mitigated in the right way at the right time, helping organizations understand the effectiveness of their own actions and how they can improve for future cases.

Zapoj Critical Event Management platform uses technology to take manual processes and automate them. Amplifying real-time data feeds to provide richer intelligence and correlating threats with locations of assets and people, ensures more rapid and comprehensive incident assessment and remediation.

Find the best CEM for your business – “https://zapoj.com/plans”

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Platform as a Resource.

Historically, there has been resistance to adaptation of new technologies, platforms or automation and tendency to stick around with the old manual processes or the legacy systems. 

During Crisis, organisations which rely on manual data or managing with semi automation like RPA ,excel files etc may not be able to make timely decision on response / recovery. 

Crisis Management / Business Continuity / Disaster Recovery are Business Critical Functions in today’s environment where Organisations have to deal multiple incidents at the same time .The Crisis gets even more complex when your resources are distributed, command and communication is stretched like the Work from home scenario, or a regional incident impacting multiple locations 

Impact of each Incident is different wherein multiple strategies and plans are required to be put in place .This is easier said than done due to frequent/multiple changes in Business, changes in SME/Critical employees etc. As the size of the Crisis /BCM team is generally small ,recovery gets cumbersome and chances of dealing with inaccurate data is really high. 

Though, in an ideal situation all Crisis Management or Business Continuity plans should be rehearsed and tested but in actual it is scaled down /conducted in TTE form or in worst case never tested. Some time when Incident impacts Organisations, Key personal/SME may not be available and the leaders present to deal with Incident has to swift mountain of information manually, analyse and communicate to the stakeholders which itself is an herculean task. 

Enablers like an AI tool which uses multiple tech SAAS based micro service architecture will be a force multiplier ;-
Environment Scanning and Early warning (EW) .EW will be accurate to your nearest Facility/Resources
AI anticipates Risk and prevents damage caused by disruptions 

Visual understanding and intelligence about critical assets in threat area with dashboards alongwith embedded graphics for easy understanding
Automated IT and Incident IOT incident alerting. 

Updated and latest data for stakeholders for decision making, dissemination and communication of the minutes by the CMT/BCM. Automatic meeting scheduler with drop downs 

Communication Platform with failover options like Voice, SMS and Email. AI platforms link the Call tree DB to HRMS system and updates/deletes as per the employee status. 

List of Critical Business with BCM parameters like 24/7 operations, RTO,RPO etc.

Avoids confusion during real time and enables confidence with all involved including the CMT and Business leaders means Situational Intelligence and Common Operating Picture 

Multi use Case Solutions, Cost Optimisation and Superior Integration. 

A realistic appraisal of your CM/BCM capabilities , shedding inertia and projecting a strong case to your sponsors/CEO can help in faster adoption of AI in your Function or Organisation thereby,dealing multiple disruptions with confidence and ensuring minimal impact. 

Schedule a demo today.

 

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White papers

Emergency Mass Notification – Platform as Resource-II

Communication has evolved from early Dispatch Riders (DR) going on Bullet Motorcycles to present day SAAS Based Tech platforms. Notification systems like Pagers, SMS, or even the earliest Morse code now have evolved into Artificial Intelligence (AI) enabling two-way multi-mode communication systems. 

The adoption & capability of smartphones has further helped in geo-tagging (Geo-Mapping) for Visual Risk and Threat intelligence and sending location specific communication(real time Maps loc). Acknowledgement received helps to plan further decisions and actions. It is prudent to evaluate new platforms when hybrid events are occurring simultaneously.

Few Prerequisites of EMN 

Two Way communication with auto launching of Incidents and aid with Visualisation dashboards
Preferably be on SAAS and AI Platform(Open Architecture) cost effective and provides a common operative picture to Org
Cloud Offering -Scale and Secure Infrastructure. 

Superior Integration by creating DB by overlaying on org DB
Enterprise level, Global Contextual delivery with broadcast scale
Alerts, Reporting and Analytics for People, IOT enabled Infrastructure ,IT devices, Transportation & SCM etc
Ability to utilize social media tools by using one click alert globally
Omni Channel Capability with pre-built templates for IVR,SMS/MMS, Email, Voice to Text, Att
Meeting scheduler with auto adding employees coming in next shift
Ability to Pop up on screens thereby alerting the recipients
Organization Requirements

Available globally but implementable locally adhering to Local Statutory requirements
Platform adaptability to multi functions in the same organization
Compliant with Data Privacy Regulations as applicable (GDPR etc)
Communications broadcast support preferable in local languages
Data driven analytics with incident specific metrics 

Responses to real number instead to a virtual number
Provide simple & quick integrations with HRMS & Applications
Data Leakages and protection against malware, hacking, phishing
Capacity to support in an event of Natural Disaster with allotment of preferential bandwidth
Support for Mandarin, Japanese, Nordic Scripts or regions where use of native languages is overwhelming
Platform agreements with multiple service providers globally
Effective in Supply Chain, Warehouse, Hospitals, Gas & Air fields where workforce are dispersed
On demand support and customisation albeit to an extent possible
Pay per user/Asset vs Fixed or on usage 

EMN with AI will be able to deal with any Catastrophe intelligently and effectively AI provides the Data & Technology unlock which will plug gaps, improve process & efficiency, protect brand Image and gain Client confidence. and seamless integration with other technology powering the Business to new heights .Organizations need to evaluate the latest tech in the same enthusiasm as they do for human resources .
Did you evaluate any new tech in the last six months? 

Schedule a demo today.

 

 

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Uncategorized ZSuite

3 Ways to Prevent IT System Failure in Banking

As is with other sectors, when banking and financial services are scaling their IT components, their investment into IT service continuity must scale too. The lack of robust IT framework and internal controls is in too many cases the reason to cause failure to operational efficiency. Banking and financial services thus, are more often vulnerable to IT system disruptions. 

In recent years, Bank of Ireland had hard times with their IT systems resulting in penalties worth $27.8 millions. The internal breach into IT service continuity services continued to remain activated over 4 years and led to regulatory breaches. Their ignorance to effectively pay attention to this critical matter might have raised the issue. 

With the emergence of advanced digital technology, consumers would prefer concentrated and digitally-controlled banking services. More than often, there are big and small IT incidents in financial firms. Customer inconvenience and their distress account for huge loss of money due to failure of transactions. With IT services enabling the majority of functionalities, it is critical for banking services to adopt a critical event management platform in facilitating operational resilience and continuity. 

In ensuring banking resilience and intolerance to service disruption, Zsuite, a CEM technology has a role to play by identifying risk and enabling crisis communication during IT incidents. Zsuite 

IoT-tied Alerts Builds Cyber Resilience 

IT incidents could be as harmful as other critical events like floods, and earthquakes in deteriorating business operations. With the growing utility of digital applications and tools, follows the vulnerability of cyber threats/cyber-attack or cyber frauds.

IT impacts are a big threat that exposes customer information to ransomware or other bad actors. Other banking activities that happen through connected entities, many of which comprise of vendors, suppliers, and customers that provide direct or indirect services. Telecommunication network providers, cash management providers, card transaction acquirers include these portfolios.

Threats are easy to creep through these channels. 

Barclays, despite being a premier provider of financial services and a huge advocate of security assurance, was shattered by phishing attacks. For them, it was a familiar technical issue that exposed pin numbers of customers to the wrong doers. The incident put around 90,0000 customers to risk of money laundering risks way back in 2017. They promised to refund unauthorized transactions, but by then, it had unleashed a lot of damage to Barclays prestige.These IT incident-borne events are phenomenal in recent times, and cyber resilience is the answer to this. 

Enterprise incident management comprises this critical competency to ensure cybersecurity resilience, which means giving banking leaders the ability to remain adaptable and proactive to continue operations and deliver customer service.

 

By leveraging IT service management capabilities in Zsuite, IT incident responders can gauge the critical threats caused to their cyber security and harness better understanding to reduce its impacts. Simply put, Zsuite improves mean time to know (MTTK) and  mean time to respond (MTTR), helping financial services organizations tackle critical incidents early and prevent costly repairs and damages.

 

In addition, Zsuite users can effectively use its IT incident response tool which ensures accuracy and context using IoT sensors. IoT-backed IT incident alerts streamline restoration processes without any delay and bring emergency response teams back to work in mitigating cyber event impacts.

 

Data Center Operations Scale with Situational Awareness

The bank data centers always need to be performing to allow connected IT systems to work 24×7. But, a single moment of downtime or outage could be detrimental to critical operations.
If banks are susceptible to outage due to data center failure,  every piece of tool is unable to help in operational efficiency. The scenario needs the support of incident communications so that the status of the current situations are visible to emergency responders in real-time.

Businesses using a critical event management tool easily make quick strides in connecting with on-call responders and help minimize the impact of outage.

 

To keep up with data center operation management, stakeholders, partners, and emergency response team can tap Zsuite, enabling them to utilize its IT alerting solution to communicate at scale. The solution is convenient in populating IT alerts across different channels, ensuring them to build a rapid conference bridge while avoiding opportunities that could result in critical information being overlooked.

 

This efficiency gives leaders real-time visibility into what is happening around the site, thus making it easily traceable to detect threats and improve the restoration process.

 

Visual Risk Intelligence into IT Service Management 

When a data center is underperforming, the entire IT Service Management tool is not capable of handling operational efficiency. Sometimes, however, a data center perfectly works with one of the IT tools performing with its low capacity.

 

The situation that goes unnoticed is never desirable during wee hours at banks as it needs all of its tools to be able to serve their customers without a glitch.

 

Zsuite delivers a capability that syncs intelligently with the banking ITSM infrastructure, building a network to help pull IoT data and to enable end-to-end visibility into the entire IT systems. 

When an incident occurs due to the failure of any of the IT tools, Zsuite detects that threat before it could turn the situation into an unmanageable event.

Helping on-call responders to tap visual risk intelligence, Zsuite scales the competencies of situational awareness of the event in real-time and increases the effectiveness of incident response. This results in on-call personnel acting ahead of time to reduce threats to IT systems.

 

Financial deals are a 24×7 operation today that propose thousands of progressive ways for customers to leverage the benefits of innovative banking solutions. Banking users however, have an elevated need for a ceaseless service, much of which depends on the ceaseless operational efficiency of IT systems. Even a minor IT incident can put the entire banking operations at stake, leading to loss of profits and damage to reputation for banking institutions. The inability to manage this risk is an opportunity for competitors to drive customers into their own system and impact the growth.

 

For operational resiliency into IT systems, Zsuite is an intelligent CEM tool that harnesses AI tools to determine efficiency across all IT systems. 

With powerful combinations of features, including IT alerting, visual risk intelligence, IoT-powered incident alerting, and common operating pane, Zsuite provides a robust CEM platform to help you make your emergency preparedness efficient and empowering. 

To build a banking solution that is scalable, reliable, and efficient; Zsuite CEM platform is critical to ensuring cost-savings, risk management, and operational efficiency, while encouraging customers to embrace your services and expedite your growth.

 

Want to leverage AI-powered Zsuite? Schedule a demo today.