Essential Workplace Lessons to Learn from 2020 Crisis

The pandemic has accelerated existing trends in remote work and automation. Companies imposed a rapid transformation in the business operations to keep the business afloat during the crisis.

Adopting new technologies and methodologies was hardly conceivable in 2019. This has led to changes in conventional attitude to office environments critical to productivity and culture. Remote work is effective with significant performance and higher profits.

Surprisingly, effective technologies for video conferencing, collaboration, crisis management, and more forms of digital technologies were quickly evolving to fill gaps in communication. In most cases, the results have been better than desired, giving rise to corporate flexibility.

According to a Gallup survey report, 54% of U.S workers would leave their current job for one that allows them to work remotely. The workforce transformation was overwhelming, while some went down the hill, many enterprises and emerging growth-stage companies were thriving to sustain production, bringing major focus to leadership.

Moving forward, it has become crucial for businesses to learn from past workplace lessons and plan for any future contingencies.

Remote Workers Are More Productive

Working from home is nothing new, companies were tentative of managing employees remotely, with efficiency and productivity. The health crisis forced many companies to adopt the remote work model and they’re finding it more productive. Many companies have experienced success, remote work is here to stay.

Gartner survey among CFOs reveals that 1 in 5 respondents are expecting 20% of their employees to continue working from home in 2021. Not only businesses can save on renting space, but operational expenses and employees can also avoid frustrating commutes thus increasing productivity and higher morale.

Communication Is The Key

Many organizations realized their communications during the outbreak were lacking in cohesion and crisis management was nonexistent. Emails were not the most efficient way to communicate.

To maintain the employee workflows and in the event of a company-wide situation, communication is vital. Efficient communication ensures productivity and prevents misinterpretations. But now, tech-savvy apps have made communication much easier with texts, audio, or video calls all in one platform.

Cleanliness and Hygiene Is a Priority

Companies should pay extra attention to maintaining a clean environment and hygiene across the work environment. Right from implementing proper COVID-19 safeguarding and protocols, cleanliness seems to be at the forefront of everyone’s mind.

Organizations are providing hand sanitation stations in a highly visible area to aid and encourage workplace cleanliness for the employees to practice disinfecting hands. Frequent sanitization for high-touch surfaces is imperative to avoid the risk of spreading infection.

Plan for a Crisis

The new sets of changes demand fresh thinking and in terms of workplaces is more decentralized. Lacking a crisis management plan was a critical mistake in 2020. Companies having a crisis strategic plan is mandatory. While the rise in profits may be slow, a sustainable plan is always a good idea.

Organizations can retool and consider setting aside funds for weather disasters, rather than others. Even if it’s not 100% accurate, 90% of the time is better than no plan at all.

Invest in tech

Technology investment for each company looks different. Employers must provide everything that employees need to succeed. This includes laptops, tablets, headsets, and possibly a basic workspace setup. For employees who often work on multiple screens, an extra desktop monitor can also help in productivity. It is also important to invest in network security and IT talent to navigate and troubleshoot the challenges of remote employees.

By facilitating, communication channels you can enhance engagement and productivity across your team. A suite of project management tools can help managers to keep track of the projects and measure the productivity levels. These tools enable the team members to act fast and responsibly with data-backed insights to achieve the desired goals.

Upskilling Is a Strategic Advantage

Ongoing learning has become a bigger part of the employment landscape. As many organizations realize that upskilling is essential for innovation and growth, they involve in-person workshops and seminars to train employees for certain functions or a certain population of the company.

Focus On Employee Experience

Progressive organizations communicate openly and frequently about how they support the well-being of employees despite cost-cutting measures. Where possible, explore the possibility of talent-sharing arrangements with other organizations to help relocate employees displaced by COVID-19.

By providing them with a similar user experience to how they surf outside the firewall, you can give them choices, flexibility, and personalization.

Resilience Wins

Covid-19, a black swan event, unexpectedly changed the way businesses operate. We should consider the possibility of further exogenous events. Companies must be able to withstand setbacks and become robust at a moment’s notice.

An organization that can rethink its business model rapidly to suit market conditions will have a better chance of survival than one that cannot. The pandemic has shown it’s important to promote innovation in your organization. It requires a willingness to embrace new ideas and a willingness to take risks.


Many studies indicate that the remote workforce is both more productive and engaged than on-site workers, leading to greater business outcomes. Read our complete guide on how businesses can prepare for remote workspace.

Leaders in the business arena are responding swiftly to the transition to the new normal by protecting employees and migrating to a creative culture offering a sense of belonging and shared purpose without fostering a sense of deprivation among remote workers.

By integrating the right technologies that the employees use, the digital workplace breaks down communication barriers, fostering efficiency through positive experience, innovation and growth. However, you need a proactive approach to effectively implement a digital workplace.

Zsuite is a critical event management platform that enables business leaders and HR to act proactively before and after the crisis. All-inclusive technology is powered by AI that helps you identify threats, incident management, action plans, proven workflows, and more tools for you to be future-ready by capturing data from reliable sources for different critical events for your visualization. Request a demo today!


Zsuite – A Comprehensive Platform for Critical Event Management

An All-In-One Critical Event Management Solution

Between rising security risks, natural disasters, climate change, business application slowdowns, IT outages, and unpredictable man-made threats. it’s not a question of whether, but when, a serious security or performance issue with your digital or physical infrastructure will endanger the health of your business or the communities you serve. The results can be immediate and devastating. For a business, they may include lost revenue, reduced employee productivity, a drop in share price, regulatory fines, and reduced customer satisfaction and retention. For a public safety agency or a health care provider, the stakes can be life or death if a doctor or nurse fails to receive an urgent order, or the public isn’t notified of an emergency evacuation.

The key to successfully managing incidents. both crisis and day-to-day operational incidents, revolve around making informed decisions and having the visibility to communicate quickly and effectively. Zapoj CEM Zsuite platform provides a robust suite of services to empower better decisions throughout the incident lifecycle to protect your most important assets.

The Zapoj Critical Event Management Platform is built on the most secure, scalable, and reliable infrastructure with multiple layers of redundancy to provide real-time threat detection, situational awareness,  integrated response, and collaboration capabilities all with a single, enterprise-wide view.

Built on top of these core functionalities, Zapoj  CEM Suite aka Zsuite provides flexible services to address specific client risk intelligence and critical communication needs and use cases. These services include Visual Risk Intelligence, Crisis Management, Mass Notification, Major Incident Management, IT Event Altering, and Staff Scheduling.

Zapoj CEM framework can be used across many industries to address emergencies. Harnessing thousands of data from various emergency sites, Zapoj CEM identifies the degree of threats to the organization, assets, people, and supply chain depending on its locations. All this necessitates the escalation of automated response preparedness plans as relevant to company policy and compliance meant to analyze blocks and mitigate future risks as well as improve business efficiency.


How it works

Zapoj Zsuite brings together all required services for organization Security, Incident Command Operators, IT Operations Teams and Risk Management professional to  Discover Impacted Assets (People, IT Systems, Supply Chain, etc), Take Action in Initiating Response Teams using Automated Workflows, Collaborative tools such as Chat, Video / Audio Conferencing to keep all stakeholders on the same page, Examine Team Responses, escalations, and overall performance and Finally Analyze Performance of Teams in handling risks. 

Our approach to Critical Event Management enables organizations to quickly and reliably:

  • Increase visibility into global ware threats
  • Reduce or automate the time to initiate action
  • Communicate and collaborate over Chat, Conferences, share documents
  • Minimize the cost to restore normal operations
  • Gain a common operating picture across the organization

Increase visibility into global wide threats and common operating pictures

Via a single, interactive console, users get a birds-eye geographical view of the state of the organization in real-time. Zsuite Visual Risk intelligence delivers the most accurate information in real time to key decision makers by providing them with simultaneous visibility and interactivity to gain a complete and shared boots-on-the-ground understanding of critical events your organization faces so that operations can effectively manage day- to-day challenges and respond to disasters when they arise. 


Reduce or automate the time to initiate action 

As the situation changes, Visual Risk intelligence allows you to alert crisis response teams and key stakeholders through integration with incident communications and mass notification. Through better risk preparedness, organizations can be more proactive when dealing with threats. This can help them mitigate or avoid the impact altogether. This can result in avoidance of costs that might include shutdowns, fines, loss or damaged inventory and even loss of life.


Communicate and collaborate over Chat , Conferences, share documents   

From Zapoj workspaces, crisis teams can coordinate all response activities, teams and resources to accelerate recovery times and maintain command and control when crises evolve into unanticipated scenarios. With all stakeholders – from responders in the field to executives in the boardroom – working from a common operating picture, you will never have to worry that your response plans are not getting executed or tear yourself away from mission critical activities to provide a status update.


Plan and ready for any critical event  

Every day, operational issues impact productivity and revenue, cause production slowdowns, delay responses to time-sensitive issues, and require tracking for compliance purposes. To ensure a quick response and fast resolution, it is critical to follow the correct procedure and include the information required for each incident type. The incident has a prescribed set of processes that must be followed in order to efficiently resume regular operations, notify the correct internal and external stakeholders and comply with organizational and industry guidelines.

With form driven and highly customized templates for Incident Management and Mass Communications, can be configured to fit the needs of any organization or government agency with customizable variables and a separate incident response plan by location, line of business, or facility. Multi-step workflow that prompts users to select the correct incident type.


Data driven analysis for operation business resilience 

Analytics provides incident response trends which are available by group, time or type to help continuously improve processes and assist managers with resource planning and optimizing response times and SLAs. With interactive response timeline monitoring, and early warnings, businesses can proactively ensure adherence to the organizational service level objectives.

  • Actively manage SLAs
  • Manage team capacity
  • Monitor group response performance Assess incident trends

Distinguishing Features of Zapoj CEM 

Zapoj Critical Event Management brings several innovative and advantageous concepts to the management of operational resilience

  • The convergence advantage: merging the disciplines of security, BC/DR, and IT ops into a single model
  • The process advantage: elevating these disciplines to a process view, useful as an integration and measurement framework
  • The Maturity advantage: provides a foundation for practical institutionalization of practices—critical for retaining these practices under times of stress