Mitigating Critical Equipment Downtime with CEM

Reducing the frequency and severity of critical equipment failures or downtime or degradation helps oil and gas industries save thousands of dollars and keep production profitable. But, the criticality of asset management is undeniable- wherein thousands of critical parts that lie underneath an oilfield or underground and of course- across onsite refinery plants need end-to-end visibility to monitor equipment performance in real-time.

Maintenance engineers or asset management leaders are grappling with the challenges due to their inability to track and monitor each part of the equipment and inefficiencies in providing visibility and control. Improving the predictability of asset or equipment failure is one robust quality of location intelligence and visual risk intelligence leaders can utilize to scale production, mitigate asset management challenges, and most essentially uninterrupted flow of operations. Working with Zapoj- a critical event management platform, oil and gas plant leaders can take location data to the next level of efficiency and capabilities to improve the accuracy of data and bring efficient asset management processes.

Unprecedented challenges for oil and gas producers: Why it is tough to keep track of asset performances?  

Unprecedented challenges for oil and gas producers: Why it is tough to keep track of asset performances?

Large petrochemical plants and oil refineries have their operations built on thousands of pieces of critical equipment and process tools. Unrestrained production of oil and gas includes a wide variety of streamlined processes ranging from the exploration of resources, optimization of wells to eliminating bottlenecks and identifying significant production enhancements to continuous monitoring of machinery or critical equipment.

However, fine tuning the asset monitoring processes is significantly challenging for leaders across the oil and gas industries. It is a huge challenge to keep track of every single piece of equipment parts or pieces – pumps, tanks, valves, pipes, drills bits, and many more all across the plants.

At every gas and oil plant, equipment failure is a common and regular hindrance to production flexibility, which means production loss, missed employee productivity, increased maintenance costs, along with safety hazards, and irreplaceable costly errors.

At the same time, oil refineries or natural gas production manufacturers are facing unprecedented challenges by the regularity and unpredictability of critical events.

Exposure to critical threats of fire, water damage, or employee incapabilities can raise more risks to the operations. Addressing these challenges and replacing them with the overall effectiveness of equipment performance can outperform the rate of operational inefficiency and production disruption, which requires end-to-end visibility into every piece of equipment. Unifying operations, asset assessment, and performance measurements keep channels open for data collection which is useful in determining the overall performance of equipment. Any variation to their performance means a likely outcome of operational disruption. But, keeping track of these events is crucial, although leaders have very little control over functionalities in most cases. As a result, the failure of machines that produce 100 critical parts, or compressor if it goes down, falls short of its target production.

End-to-end visibility into asset maintenance and monitoring ensures profitability, revenue, and compliance. Failure to comply with the critical maintenance objectives, the industry is incapable of handling errors adding to costly replacement and repair and also operational disruption.

COP encourages smart production processes 

COP encourages smart production processes - zapoj blogs

Building connectivity between devices that communicate with each other and deliver real-time events is gaining traction globally across different industries. Oil and gas companies are slow to adopt this technology, but the technology shows massive promises in bringing life to operational performance. The connected devices enable producers to harness critical data and use them for identifying an upcoming threat to operational continuity.

Overlaying data with a critical event management platform such as Zapoj helps detect the proneness of disruption if any in advance.

By gathering data from disparate tools and equipment across the plants or from the field, Zapoj builds a common operating picture that improves visualization and understanding of the evolving situations. With exposure to inefficiencies in parts of equipment, emergency leaders can identify where it needs the most critical attention to address the problems. Simultaneously, location intelligence identifies the exact equipment or machine part to be addressed with resourceful assistance from the right contingency team, eliminating guesswork and freeing up time to focus on recovery efforts immediately.

Improving context and situational awareness also helps coordinate better with the emergency team, who can gather appropriate information and match them to build their own strategy in addressing and mitigating the impacts immediately.

Keeping remote assets in healthy states 


Offshore assets- pumps, wellheads, lifts are tough to monitor or assess, forcing workers to go by sea or row a boat in search of accurate data. The process is risky and labor-intensive, while it does not validate accuracy for information collected through manual processes. In a similar way, onshore workers need to gather data from platform to platform. Historically, they are less in use, are not robust and resourceful.

Oil and gas companies look for a centralized location that unifies assets – both onshore or offshore – on the same platform and provides a unified view into their performance and efficiencies.

The integrated system aims at meeting the growth objectives of oil and gas production owners. No matter where assets are located, employees or maintenance engineers can utilize Zapoj from one single location that enables them to harness the power of location intelligence technology to accurately detect data and display them on a dashboard in real-time.

With Zapoj integrating with onsite-offsite machines and equipment, the emergency operators can rapidly extract operational information and analyze – current condition of a machine part or equipment or visualize data to comprehend trends to disruption vulnerabilities. Alongside onsite asset monitoring, Zapoj helps build remote monitoring. So, condition monitoring, troubleshooting, and making process adjustments are rapidly becoming flexible chores for the emergency teams rather than an unrealistic and painstaking method.

By having location intelligence, they know which particular machine part requires attention and maintenance. Their mission-critical objectives to achieve an increasing uptime and prevent untimely disruption of operations are efficiently met, giving them flexible opportunities to optimize operations and resources.

Regular maintenance through risk intelligence  

Visual risk intelligence is another added advantage of developing security and safety for machine health meaning it enhances performance by alerting vulnerabilities in response to how situations are emerging or taking shape with time during or after catastrophic incidences.

Corrosion, rust, or wear and tear are common to spaces like oil and gas production fields in which operational efficiencies need the support of heavy equipment and machines at a large scale, increasing the frequencies of fallout for regular handling of heavy machines onshore or offshore. As they do not happen in a day or two- they escape the notice of emergency risk managers eventually with manual checks and assessment being generally error-prone and not distinct and accurate by nature.

A similar picture exists for remote assets lying across offshore plants or offshore fields. As is with many oil and gas production units, they understand and embrace the significance of end-to-end visibility- they can gain access to real-time data and build visualizations of the threat picture around their assets across the plants.

Real-time data collected through different sources and disparate tools and machines are the real sources for developing informed decisions about the next step of disaster recovery. Spotting the maintenance trends related to specific machines and equipment, and the emergency alerting system helps them coordinate with the field worker or onsite staff to take the necessary action and mitigate the impact. By restricting the failure of machines in real-time, leaders increase the scalability and operational efficiency of their pipeline, pump stations at oil fields, or gas production fields with ease.

Speed of data gives leaders a flexible way to assess risks and troubleshoot issues with speed too. It is true that IoT helps connect devices and gather data- but at the same time, Zapoj makes parsing and understanding of data efficient and accurate, leaving no room for mistake or inaccurate decision-making. By developing visuals of vulnerabilities and identifying risk-prone equipment with location intelligence, this AI-powered CEM tool helps improve the overall performance of tools and parts of equipment.

Utilizing Zapoj, oil and gas producers have the ability to build advanced coordination networks, encourage real-time monitoring of assets, thus building preventative maintenance capabilities. The best outcomes of critical event management technology like Zapoj are reduced repair cost, improved performance of machines, enhanced maintenance of existing equipment, better optimization of labor, and more flexible operations

Zapoj gives the oil and gas companies the opportunity to maximize equipment reliability and improve operational efficiency, so they become more focused to drive their business objectives and fulfill the community demand. Want to know more about how Zapoj helps your business avoid costs of downtime and help you grow your productivity? Ask us today or schedule a demo.


In a Diverse Manufacturing Ecosystem, a CEM Platform Increases the Efficiency of Your Facility

Operational efficiency is one of the most important tenets to establish resilient facilities for manufacturing industries. The unprecedented number of critical events and their frequent occurrences is making it difficult for leaders and stakeholders to keep up with the operational effectiveness and efficiency, while also maintaining the cost and budget for manufacturing operations. 


The critical-event-based facility disruptions are major blockers that prevent service continuity,  logistics supply, consumer demand, and finally – business resiliency. Location data is critical to managing facilities more efficiently by identifying risks to businesses. Using Zapoj CEM, leaders will be at the forefront of leveraging location data that helps perform an excellent visual risk analysis. 


This gives the facility managers a more accurate visualization of real-world scenarios- where they can deep dive to understand where and how their properties – offices, buildings, vehicles, warehouses, or crucial assets are susceptible to vulnerabilities. A real-time emergency alert before, during, and after unexpected critical events allows them to make better mitigation decisions and avoid the impacts of facility disruptions. 


Improve preparedness acts  


Tropical storms, cyclones, tornadoes, or hurricanes – some major forms of critical weather conditions bring along the way heavy rainfalls and everybody is quite aware of the situations they may cause to manufacturing industries – if not every industry.

Improve preparedness acts ,zapoj in manufacturing industry.

The impact of these extreme weather conditions exceeds normal business operation disruption. As OSHA defines- employers must build a safe workplace for their employees and ensure safety in the workplace, commuting to work or expecting a safe work environment depending on how employers are following the norms. Following a disaster, a number of variables affect the ability to continue operations, which has a direct impact on the business’s bottom line. 

The first priority step is to ensure the right mitigation efforts to avoid the impact of events before, during, and after as they occur. Additionally, they also need to protect key assets that help operate more effectively. AI-powered Zapoj CEM improves insights into areas or specific facilities in which critical operations happen. 


Location analytics makes identifying critical assets more efficient. By developing a common operating picture, leaders can detect severe risks to a specific facility unit or line of units as a whole. Zapoj visual risk analytics specifies the effects of heavy rainfall or water damage to core manufacturing properties or facilities. With advanced analytics in hand much ahead of time, leaders can use a mass notification system to alert people in danger and issue the right preparedness activities. 


Integrated with Zapoj CEM, the emergency response team can leverage real-time notification capabilities. For example, during an emergency such as a hurricane or cyclone, they can efficiently streamline contacts preserved in the contact center to only reach the right person who is accountable to undertake the right approach and keep everyone and everything protected.

Using Zapoj, manufacturing leaders enjoy the flexibility to use a multimodal approach, which ensures no critical message goes out of notice. The granular level geo-fencing location technology uncovers the exact location of vulnerabilities, therefore, alerting the emergency response team to move people away from the location to a safe place. Simultaneously, the assets or properties that house in these facilities are shifted to a more safe location so that leaders can avoid expensive replacement or repair costs and be able to continue the manufacturing processes. 


Leaders can also design improved preparedness efforts for related critical events like earthquakes, fire, or storms- the primary source of facility disruptions.


Encourage better navigation of routes to assets or properties  


Facility disruptions are common scenarios as a result of critical events. For stakeholders and partners, optimizing efforts to get back to normal activities is key to ensuring resiliency. 


During floods or heavy rainfalls, operations are generally kept on hold until situations are back to normal. In most cases, leaders don’t want the closure of facilities to cling more than for a day or two. 


Several hazards are highly likely to come up. This requires them to immediately build a safe environment so that operations do not stop for an indefinite time. Simultaneously, incidences of submerging are quite common during heavy rainfalls, making it difficult to initiate effective safety operations in the affected locations as submerge or floods cause navigation difficulties. 


Encourage better navigation of routes to assets,zapoj critical event management

The staff has a difficult time navigating the right area or reaching the right destination. They need more time than usual to find or trace the directions in the vicinity of the manufacturing plants, delaying their efforts to timely achieve operational efficiency. 


Zapoj overlays location data of the manufacturing properties and pinpoints the right direction on the geospatial maps that helps staff or rescue personnel find the unnavigable location without any obstructions or safety hazards. The solution of location intelligence, therefore, simplifies the sanitation or safety operations more efficiently. On the other hand, leaders can reduce risks as they eye to mitigate disruptions to facilities with minimal damage to operations or their properties. 


Interestingly, knowing exactly where the assets are located gives stakeholders and partners a better way to facilitate asset management and maintenance, which also promises to boost facility performance. Using a Zapoj, they can tailor their facility maps specific to a user or commuter needs in the premises that integrate every detail of buildings, the path of travel, parking area, and more such key area to improve navigation for regular activities as normal. 


Prevent disease threat and normalize operations 


The spread of COVID-19 has already forced the entire world to work from home stature. But, there are certain challenges for manufacturing leaders as the major part of the operations depends on machinery or machine capabilities. The continuous effort from a scalable workforce ensures production, growth, and customer satisfaction. 


Unfortunately, operational resiliency can only be achieved when the workforce can build well-being. Being a highly infectious disease, the transmission rate of the COVID-19 is glaringly high, which can easily infect a large number of people at once when someone comes in contact with infected people. As a result, facility operations can come to halt.


Prevent disease threat,zapoj,critical event management

With opt-in surveys, Zapoj improves monitoring on the health status of the workforce, enabling to maintain awareness of how things evolve with every passing day. The daily surveys that can be included in the check-ins can pull in information from the responses of the workforce so that new programs can be designed to continue operations according to infections unravel.


Also, by leveraging location data, the exact site that was being exposed to infection can be sanitized. The real-time data helps manufacturing leaders allocate appropriate resources and mitigate risk factors to facility disruptions. 


Every year, every business type, especially manufacturing operations face disruptions from a number of critical events. But, Zapoj maintains security of service by preventing the impacts of threats from power outages, weather events, fire, man-made disasters, and floods. 


Many organizations are building their resilience plans using a critical event management platform. Zapoj integrates with the existing IT system of manufacturing plants or IoT devices to provide a visual dashboard of each and every asset. Therefore, a real-time view into what is happening, how it is evolving, and what impacts is it ensuing improve understanding as well as decision making to accurately progress with enhanced facility management. Ultimately, Zapoj improves operational efficiency by mitigating risks to facility disruptions and provides a better work environment that supports the resiliency and growth of the community. 



Visit Zapoj for more information and resources that support your operational performance and effectiveness. 


Bring Critical Event Management to Prevent Unplanned Downtime

Recently manufacturing industries have become increasingly interested in combining smart technologies into manufacturing operations. This particular smart infrastructure aims at shoring up AI technologies to facilitate automation that could reduce human resource burden and manufacturing costs. In addition to improving productivity and enhancing manufacturing efficiency, executives or leaders want to align key objectives of manufacturing resiliency with core goals of keeping equipment operable all the time.

Managing risk to equipment encourages the prevention of equipment failure. This is where manufacturing leaders must have the assurance of data becoming available to them.  By leveraging data from IoT sensors integrated with facility machines or machinery, they can achieve situational awareness and visual risks intelligence together when combined with the critical event management platform. With our CEM platform Zapoj, facility managers can better handle data and prevent equipment breakdown.

Combating manufacturing equipment failure Combating manufacturing equipment failure - ZAPOJ

The idea to leverage data and use them for analytics is practicable to trace types of equipment failure or identify in which facility or plant the machines are susceptible to risk failure. At the heart of the analytics, location intelligence, pulling in data, allowing security information officers to identify predicted failures. Where they locate the vulnerabilities, they collaborate with stakeholders, risk management representatives, and peers to decide potential recovery efforts and make data-driven decisions to adapt to future scenarios.

Integrated with location intelligence and visual risk intelligence – which Zapoj harnesses to combine into its critical event management platform or CEM,  some manufacturing industries are able to mitigate unplanned downtime in manufacturing.

Manufacturing industries, however, are continuously facing challenges in keeping their facilities operable with machines and equipment experiencing a higher rate of exposure to unplanned downtime.

So, how long does manufacturing take to resolve machine failure depends on Mean Time Between Failure and Mean Time To Repair. 

The financial risk of equipment downtime


The equipment downtime costs large manufacturing facilities hundreds of millions of dollars each year.

  • As per a study shared by Senseye, machine failures cause manufacturing industries to suffer lost production worth of more than a day each month. 
  • The ‘True Cost of Downtime’ stated the following statistics.
  • Machine or equipment failures result in 323 hours of production loss annually. 
  • The financial risk amounts to $532,000 hourly and $172 million annually because of lost revenues, missed productivity, and time needed to resume the work. 
  • Unplanned downtime costs Fortune Global 500 companies 864 billion due to 3.3 million lost hours annually. 
  • FG500 automotive manufacturing businesses are estimated to lose $557 billion annually.
  • FG500 FMCG manufacturing companies lose $35 billion a year, while small-scale FMCG manufacturing facilities suffer financial losses worth $23,600 per hour for machine failures.
  • Mining manufacturing companies lose $1.2 million a year to machine downtime.
  • Oil and gas suffer unplanned downtime, amounting to $84 million worth of financial losses. 


As a preventative measure, predictive maintenance brings much-needed strategic support to manufacturing leaders. However, predictive maintenance can only provide efficiency when combined with the accuracy of predictive analytics that harbors data in massive quantities and helps predict every specific event or scenario. 

The role of critical event management platform 

The solution to implementing the predictive strategy to move out of unplanned downtime and costly financial risks is by getting a critical event management tool, that improves monitoring on the factory floor, each part of equipment in dispersed plants using machine learning.

By capitalizing on machine learning-based visual risk intelligence, Zapoj can improve predictive analytics. Manufacturers thus can build data-backed predictive maintenance strategies to timely resolve machine failure as the CEM tool shrinks duration between Mean Time Between Failure and Mean Time To Repair.

Combine data to achieve real-time risk intelligence Combine data to achieve real-time risk intelligence - ZAPOJ CEM

Unplanned downtime of critical equipment in manufacturing can occur inadvertently or without notice. Many times, these events can happen because of a few conditions- 

  • Heavy water damage to machines or equipment causing jams between parts
  • Part failures- pumps, sensors, bolts, belts, or motors rust or wear and tear for prolonged use
  • Water or oil leaks at the factory site stopping operations
  • Lack of maintenance, or inadequate scheduled maintenance 
  • Unavailability of operators on the floors to manage and restore the failure

Predictive analytics is key to predicting a set of certain conditions that may reveal if machine failure is expected. Leaders have long started using IoT sensors to build connected chains of devices or equipment. Sensors on machines or equipment continuously record performance behavior and status. With Zapoj harnessing these event feeds, it helps filter only those events, which are prone to risk.

For example- the temperature and vibrations are set to some specific control. Big data or IoT monitors if machines are having the right temperature or vibration control. Any type of anomaly if detected, Zapoj develops situational awareness, which further helps in gaining visual risk intelligence to anticipate the specificity of failure. This is how Zapoj reveals the context of dynamic and minor cases and facilitates maintenance tasks for manufacturing leaders or executives.

Mitigate with predictive maintenance alerts maintenance alerts - zapoj

As Zapoj prescribes the maintenance tasks, the factory floor operators or emergency responders need to receive alerts in real-time to prevent unplanned downtime. With visual risk intelligence, when leaders can anticipate risk to critical equipment or machines, they prioritize collaboration and communication.

Creating a conference bridge speeds up the collaboration and decision-making with key stakeholders, peers, partners, and emergency responders.

Two-way messaging is available on a multimodal path, so operators or responders in charge never miss a critical alert. Manufacturing leaders can immediately take corrective action to reduce the unplanned downtime risk. The whole process of preventing unplanned downtime can actively reduce time to tackle the situations.

Identify the location with accuracy Identify the location with accuracy - zapoj

The proactive diagnosis of predictive failure significantly advocates for end-to-end maintenance, so location plays an important role to reach and reduce the impacts of failures before it emerges as a bigger threat and spurs the risk of indefinite closure.

Generally, manufacturing leaders cannot make most of the alerts or signals as they lack geospatial accuracy, which hinders their ability to identify the right location of incidents involving critical equipment failure. With limited location information, they can trace only rough locations, impeding their maintenance or restoration efforts.

Zapoj has embedded location intelligence, which efficiently sieves through thousands of data, builds a common operating picture to allow analytics or emergency responders to trace the location of an event. Further, it helps geolocates the exact location where the assets are located and help address the issue in real-time.


We discussed how unplanned downtime due to critical equipment failure becomes a headache to manufacturing leaders. The inability to prevent or reduce the frequency of machine failures or operation disruptions can increasingly add to lost revenues. However, Zapoj with its AI-powered analytics capabilities can help reduce the risk of unplanned downtime, enhancing operational efficiency across the manufacturing facilities. Integrating Zapoj critical event management not only does help boost better coordination between plants by amplifying the production performance and providing better control of machine productivity. As a result, manufacturing leaders can explore different ways to save costs on costly repair or maintenance or disruptions, bring production efficiencies that enhance cost-effectiveness, and expedite revenue growth.

Learn more about Zapoj to reduce unplanned downtime in various manufacturing industries. Or schedule a demo to advocate smart manufacturing.


Real-time CEM Helps Manufacturing Industries Keep Their Employees Safe

Seeking to quickly build staff monitoring and rescue efforts into daily operations in manufacturing units, leaders are more than enthusiastic to employ critical event management technology. The technology allows them to tap into the power of AI-powered risk analytics and location intelligence that enhance safety and security programs for their employees. In addition to ensuring employee safety and security, the critical event management tool enhances productivity, improves data accuracy as well as reporting to provide cost-effective solutions to manufacturing production, and help achieve operational efficiency and effectiveness. Taking advantage of the leading CEM tool, Zapoj- manufacturing industries can be well equipped to handle risk, ensure safety in the workplace, and build trust for long-term working relationships with their employees.

Enhancing mitigation efficiency with wayfinding

Enhancing mitigation efficiency with wayfinding - zapoj  

Perhaps, the most significant application of location intelligence is wayfinding- which guides people through to the optimized route to safety instead of making them feel fatigued and lost during evacuation.

Panic and fear are the two most common human behaviors, turning a normal circumstance into a chaotic atmosphere. Being a familiar scenario of a projected vulnerability to employee safety, the absence of a threat mitigation plan can only aggravate the situations for the emergency response team.

From one end to the other- throughout the manufacturing plant are sprawling numerous units, departments, and offices. Critical events that emerge from fire breakout or active shootout could make employee safety efforts hard to manage.

Location intelligence does not only provide real-time threat capability but also helps locate people or staff in danger’s way. Geofencing technology in Zapoj CEM provides a granular level of location proficiency that identifies people at a particular location without the need for spending more time in localizing which could be otherwise focused on accelerating rescue operations.

Combined, the data Zapoj helps harness could enable the emergency response team to derive real-time situation awareness of where and how they can make the most of the resource at an optimal level so that they can optimize the accurate route for evacuation and move their people to safety with ease.

Real-time location tracking is making wayfinding more efficient and effective for different sectors like universities and colleges or big corporate houses to free human resources from taking other responsibilities to guide people to the right destination. The best thing about implementing critical event management is it can harness location intelligence and help people become self-reliant. The application is now becoming a useful tool to improve safety initiatives in manufacturing sectors.

Expediting predictability and relief work for employees with vulnerabilities 

An easy-to-use critical event management platform can easily extend its support for manufacturing leaders to build fast and scalable mitigation efforts in various scenarios.

  • Avoid fatal occupational injury from machines 

Employees working on difficult operations with different pieces of machinery may expose themselves to security threats. Stakeholders and their partners can map threats from handling of the heavy machines and equipment by their staff.

Accidents or safety hazards are common factors to impact operational efficiency and employee productivity. Starting from automotive industries, pharmaceutical to food industries- they all process their operations using heavy machinery and equipment. This requires leaders to implement a robust structure of safety efforts that predicts threat patterns and alerts them to avoid the impacts from sharp edges, moving parts, hot surfaces as they cause serious workplace injury for employees including,

  • amputations
  • burns
  • blindness 

The network of IoT sensors built on machinery and equipment provides round-the-clock monitoring on their health status or working conditions. By predicting defects in operational capability or gaining insights into routine maintenance work using risk analytics through Zapoj CEM, leaders can achieve context and situational awareness. The capability helps them identify which particular machine parts or equipment is likely to expose risks to employee safety, accelerating the maintenance work or restricting further use of those machinery parts until they are replaced or repaired.


  • Improve response during disasters 

Improve response during disasters

Disasters are unrecognizable as to how they can wreak havoc and what would be the post-event situations. From the point of identifying the upcoming critical event threats to the point of allocating resources – that can help optimize disaster preparedness, a robust crisis communication streamlines processes of how leaders can effectively plan collaboratively and build a comprehensive approach to bringing their people to safety.

Natural disasters- earthquakes, hailstorms, floods, hurricanes, cyclones, and many more extreme weather conditions pose threats to the community as well as the people of a particular manufacturing plant or units that are located in the affected area.

These critical events are unavoidable, but Zapoj helps build a better disaster recovery plan, resulting in the reduction of post-event impacts on the operations and facilities, most importantly on people who work at manufacturing sites.

For example, floods or cyclones as they erupt, disrupt transportations, commuting, and life. The high probability of property damage increases the safety risk of people or lone workers.

What would be evolving situations of any critical event are the breakthrough ground for emergency response teams to decide effective efforts to keep their people informed and safe. Getting the ability to get billions of data feeds- real-time weather data, satellite imagery, and many many such data could improve visualization. Revealing upcoming patterns in the situations gives them the right way to make data-enabled decisions, eliminating the scope of making mistakes in recovery efforts.

Zapoj interactive command center is interactive. On the screen, the built-in geospatial map can be overlaid with data and predict how the next few hours could appear- whether it makes the situations even more critical or they would subside. Understanding the situation helps people become more productive and responsive.

Analysis of risk and hazard locations, therefore, speeds up the processes for the emergency response team to manage, prioritize, and mitigate risk and help people remain safe.

Historical data that Zapoj preserves can be used for analysis and decision making, simplifying understanding to build more robust rescue operations and emergency preparedness.


  • Prioritize employee health and wellness 

One source of truth, location intelligence is used by leading healthcare institutes to detect the spread of the COVID-19 infections in a particular area or on a global scale.

Zapoj uses this technology to allow digital workflows as and when a mass exposure to infection is detected. An emergency notification escalates to alert people of the vulnerabilities, suggests isolation for those who come in contact with the infection, and processes sanitization of facilities to curb spread in the manufacturing areas. Location technology proves to be effective in maintaining COVID-19 protocols as established by the government or the respective governing body.

Besides this basic disease control effort, Zapoj provides opt-in portals that provide far-reaching employees to register with the HRSM system, allowing them to notify their health status in response to COVID-19 exposure. Based on the updates, leaders can streamline their workforce schedules so that they can maintain operational efficiency without any restrictions.

In pace with the changing patterns of critical events,  Zapoj CEM continues to leverage powerful AI technologies to improve its capabilities at a greater level of speed and efficiency. The enhancement of location technology in combination with risk analytics enables leaders across manufacturing industries to capture data and analyze it, helping them reveal threat pictures in real-time. Zapoj users can build an augmented contextual experience. In an attempt to eliminate safety risks to employees, leaders are two times more likely to improve collaboration and communication, while also preventing vulnerabilities at scale.

Learn more about Zapoj here. If you are planning to leverage CEM technology, schedule a demo for Zapoj.


Navigating efficient ways to mitigate IT system failure with Zapoj


IT service alignment is imperative to bring manufacturing wide agility and resilience. Delivering real-time IT information helps keep manufacturing processes up and running. Faced with challenges that restrict connectedness between systems, make processes complex, and add to high operational costs, IT service delivery transformation is key. 


Manufacturing CIOs or leaders can utilize Zapoj to bring disconnected systems together and enable floor operators, dispersed workforce, and teams to gather necessary information, enabling seamless delivery of services for consumption – with the fluidity of operational efficiency from plants to supply chain. 


Additionally, the leaders must take an innovative strategy to maintain IT service operations so that unplanned downtime does not become a growth challenge. However, a large line of IT resources- ranging between core and legacy systems like ERP, CRM, HRSM systems, or other plant assets may malfunction and affect your business operations as well as the bottom line. 


Deploying Zapoj critical event management platform to help with data visualization and automate digital workflows is key to mitigating IT system failure and supporting resilience. 


Restricting the diversified effects of IT system failure 


During any kind of critical event that affects the continuity of IT services at manufacturing facilities can be termed as an IT incident. More than severe weather conditions, lack of digital innovations or irregular monitoring of manufacturing IT assets allow them to underperform and eventually they stop working in proper order. 


More than ever, critical events are becoming critically tough to mitigate as they grow unprecedented and unpredictable. Resilience practitioners or business continuity managers must know IT systems can have impacts from several sources of potential risks- 


  • Cyber security threats or data breaches
  • Server downtime or power outage
  • System or hardware failures 
  • Extreme weather events
  • Lack of skills 


As part of overall organizational resilience, manufacturing leaders must see IT incidents as critical threats. However, critical event management does not pertain only to weather-related vulnerabilities, it significantly means the disruption of operational efficiency. A dedicated IT service management helps restrict impacts to business processes before letting a critical IT threat become a serious concern and severe challenge. 


To prevent an impact of IT system failure or disruption on manufacturing processes, business leaders need to build an effective crisis communication tool to keep staff and stakeholders informed about the ongoing threat to their IT architecture and suggest ways to mitigate potential loss. 


Zapoj seamlessly enables leaders to use its built-in two-way communication features and get necessary resources to prevent reputational damage, while continuing the operations across all plants. 


The crisis communication tool scales with the growing needs of IT service restoration, which expands its capabilities to allow IT responders to react as automated digital workflows escalate.  


Zapoj Cuts Through Noise and Restores Operations


Digital workflows can be triggered automatically based on data that manufacturing leaders can collect to build visualization into vulnerabilities of upcoming IT disruptions. 


IoT devices connect IT tools. It gives Zapoj CEM a flexible method to collect data, which is used by business owners to analyze, identify and take appropriate action to prevent future incidents. As part of IT incident management, Zapoj increases efficiency in automating digital workflows- as a result, manufacturing leaders can better manage IT incidents.  


Mapping vulnerability


Sensors implanted on IT systems can easily detect if any failure is approaching. 


Zapoj harnesses data from the connected devices to analyze and categorize it by a different type of severity segmentation. 


Regardless of minor or major IT failure, IT incident alerting escalates to reach the right to communicate and collaborate with the IT recovery team. Mapping vulnerability,zapoj,critical event management


To decide how to prepare for incident management, incident classification takes a major role. The categorization focuses on which plant has a malfunction in its ERP system or which department is likely to face server downtime or a falter in the HRSM system. Even a minor glitch can suspend manufacturing services, making productivity fall that impacts profitability and customer satisfaction. 


Zapoj provides an efficient way to visualize and contextualize data, which helps with the categorization of incidents. The data can be then set upon a command center to build a common operating picture, offering an accurate representation of the threat. 


With a single pane of glass at hand, the IT team can achieve data-driven decisions, which further suggests appropriate procedures to mitigate priority-wise incidents. 


Leaders communicate mitigation strategies through automated digital workflows- and as they resolve the issues, they can close the ticket. 


Enhancing manufacturing efficiency and productivity 


IT service disruption can no longer be affecting manufacturing operations as leaders leverage the IT incident management platforms. Using machine learning technologies, Zapoj pioneers the best practices and procedures in mitigating IT incidents and delivers better resolutions to address future incidents. Logged-in threat mitigation history in the system clarifies ambiguity and suggests better recovery efforts for dedicated IT agents. 


A swift resolution to the IT threat is enabled by getting everyone – the stakeholders, emergency responders to the same platform. A collaborative approach that Zapoj gives to the manufacturing leaders provides a transparent and accurate platform to build a conferencing bridging and improve the level of mitigation efforts.

Enhancing manufacturing efficiency,zapoj,critical event mangement

Employees working at the manufacturing site also have a scalable communication system to notify of the IT incidents to the right IT responder team.  Learning from the historical data and upcoming threat nature helps them select the right approach and minimize the meantime to resolution, thereby eliminating noise, prioritize IT threats, and mitigate them immediately. 


Zapoj provides well-documented IT incident management procedures, which are easy to handle for IT responders as well as employees of the organization. Using multi-modal communication capability, employees can interact with the appropriate department for a quick resolution, reducing the length of downtime.


Getting back to normal operations immediately has minimal effects on employee experience that improves their efficiency and productivity. As a result, Zapoj boosts manufacturing performance, increases operational efficiency, and helps maintain profitability.


Trusted by many organizations to increase business productivity, critical event management platforms today become an integral part of their IT infrastructure. As organizations need to keep operations running smoothly and avoid critical IT threats, Zapoj can provide the necessary resources for business continuity and resilience. For more information on how Zapoj helps manufacturing organizations avoid downtime, schedule a demo today


Leveraging a CEM when planning for manufacturing resiliency


Manufacturing leaders need to visualize the evolving scenarios of threats to their operations. A business continuity plan designed with scalable and agile critical event management technology supports their vision to mitigate vulnerabilities and nurture growth.

Key Takeaways: 

  • Harnessing real-time data and using it to build a common operating picture improves situational awareness and provides contextual validity. 
  • Leaders can detect and understand the threat nature using visual risk intelligence that helps mitigate risks. 
  • Critical communication technology improves coordination and speeds up recovery efforts while normalizing operations with minimal impacts. 

When looking to build a strong business continuity structure, the most common scenarios manufacturing leaders keep in mind are the impacts of critical events on manufacturing operations and productions.

Manufacturing industries that have dispersed operational plants are having a greater level of challenges. In a plant located at a far-flung location, cyclones may keep the operations shut, while other dispersed branches continue their operations- but with the lagging support from a disrupted plant, supply chain operations collapse and hit customer fulfillment.

Simultaneously, fire means the closure of a manufacturing plant that needs repairs or relocations. More such growing critical event challenges emerge daily. The types of threat may be different by location, with different types of rescue efforts being brought forward for earthquakes in one place and hailstorms in another place.

Visual risk intelligence and location intelligence improves decision-making and builds a better design that encourages business continuity while giving the best ability to mitigate the impacts of critical events at a large scale.

Why do manufacturing leaders focus on business continuity?manufacturing leaders focus on business continuity - zapoj

It is important organizations of all types should consider business continuity or resilience for operational processes. Identifying or addressing resiliency between every step of the process is crucial in manufacturing industries too.

From securing an IT infrastructure to preventing disruptions to critical equipment and facilities through to providing employee safety and maintaining a healthy supply chain management, they can reduce vulnerabilities to operational efficiency.

If leaders fail to realize the importance of business continuity, they are unable to withstand a variety of threats during critical events, which not only impacts their reliability but also affects their growth.

As per IDC, businesses can have monetary losses of up to $100,000 per hour for an infrastructure failure. Critical application failure costs businesses up to $ 1 million per hour.

Each part of the manufacturing process is integral to each other- which means the failure of each component has a ripple effect on the resiliency and most importantly growth. Rapidly responding to critical events and adapting to their impacts can help manufacturing leaders become resilient.

Zapoj CEM can provide flexible business continuity strategies that manufacturing leaders can utilize to be prepared for unexpected threats and get the ability to detect, respond, and recover from critical event threats.

Achieve a better view into threat recoveryAchieve a better view into threat recovery - zapoj

Organizations today look to continue their operations across every significant area. Disaster recovery can only be one side of the resiliency approach, but business continuity provides a holistic advantage to leaders and their future growth scope.

To achieve speed to overall resiliency strategy, recovery efforts should be designed ahead of time – not only when disaster emerges with the trigger of a fire, storm, flood, or other devastative incidents.

The ability to harness historical threat data in respect to the impacts that ensued some time back or a year ago could lead to the discovery of the exact causes of IT system failures or critical equipment failures in some parts of the manufacturing plants. In addition, artificial intelligence that simplifies the identification of threat patterns can reveal missing links in the recovery efforts of a particular time and suggest improved methods to remediate vulnerabilities to operational efficiency.

Zapoj gathers lots of data- from imagery satellite, social media channels, weather feeds, public or private agencies, and multiple sources that interact about the events. This robust CEM platform is a dedicated architecture to preserve data into its database, which gives manufacturing leaders an efficient way to analyze and observe – where the impact was so harsher, how long was the facility disruption, or did their emergency response team manage the threat to their assets with their best capability.

By understanding the conditions and impacts of the critical events, leaders can make an informed decision about how much resources they need to mitigate the threat of facility disruptions or what changes they must make to their contingency plan in response to the identical threat in the future.

With an ability to combine a variety of datasets, Zapoj can perform advanced calculations that help reveal ways to ensure employee safety in various situations during a fire, man-made disaster, or extreme weather conditions.

Respond to threats to manufacturing operational processes Respond to threats to manufacturing operational processes

Critical events are becoming more stubborn, frequent, and less predictable. Like every business sector, manufacturing needs to safeguard its people and assets so that the impact of operation disruptions does not linger for indefinite periods.

The winter weather calamities, cyclones or storms and man-made disasters raise challenges to operational continuity. The most common scenario of the impacts of these critical events is facility disruptions due to roof collapses, failed IT systems, or power outages.

To respond to business closures because of the facility disruptions, critical event management-reinforced recovery efforts are the most desirable. The emergency preparedness plan works efficiently and effectively for emergency response teams in different dispersed manufacturing plants before, during, and after the critical events.

Leaders also need to gather real-time data to ensure safety and resilience to their supply chain efficiency. By building a common operating picture, it is easier to achieve situational awareness about where it is facing weather challenges or political unrest. The location data also helps track evolving situations ahead of its route and allows emergency response teams to coordinate better. As a result, the collaborative approach helps optimize resources and manpower efficiently and facilitates operational continuity.

As discussed earlier, using historical data in the Zapoj database, leaders can prioritize incidents that are more likely to occur and impact business operations.  Different types of testing drills can be effective and help manage rescue efforts for them.

It is important to communicate as quickly as possible to collaborate with the right person and facilitate the recovery efforts. Using a mass notification system in Zapoj, they create customized message templates specific to the evolving situations and build contextual awareness for the receivers.

During any critical situation, if employees are in harm’s way, location intelligence gives location accuracy, and reaching out to the right person becomes easier with an up-to-date contact center built upon Zapoj. Emergency responders can escalate messages to the right person to the right location without creating any panic or adding to information fatigue. In safeguarding employees, real-time critical communication plays an important role. The multimodal communication channel keeps everyone informed and protected.

Business continuity in the manufacturing sector is critical to reducing the supply shortage, meeting consumer demand while building strategies to prevent vulnerabilities.

Zapoj harnesses bespoke AI technologies to equip its capabilities to build visual risk intelligence and situational awareness. With the ability to collect data from a global network of tools and technologies and across the manufacturing locations, leaders utilize Zapoj to monitor every step of the manufacturing processes. The real-time visibility into end-to-end operations involving workforce, IT systems, logistics, or supply chain movement provides actionable insights and accuracy into decision-making.

As leaders need to coordinate and collaborate, real-time critical communications improve understanding and therefore keep their emergency people up for mitigating risks and keep their employees protected.

A major part of a business continuity plan depends on the efficiency and effectiveness of tools and techniques that leaders use to handle risks and restore operations.  Zapoj is purpose-built to meet the expectations of emergency response teams to ensure manufacturing resilience.

We know manufacturing resilience is important to future growth and customer satisfaction. Being a manufacturing leader if you are determined to prevent disruptions and support business continuity, leverage Zapoj. Schedule a demo today.


Critical Event Management Tool for the Supply Chain Management

The supply chain is a bridge that connects suppliers, businesses, and customers. From sourcing raw materials to delivering to the customer doors, the operational effectiveness of the supply chain begins with how the manufacturing leaders build their network strategy.

Prominent global companies have long maximized advantages of location intelligence and visual risk intelligence to effectively drive supply under any circumstances, provided their ability to create visibility across supply chain networks.

Leaders realizing the need to achieve this level of efficiency and agility for their supply chain management, need to tap into real-time data. To build full visibility into the product life cycle, Zapoj supports the evolution of the digital supply chain using its risk analytics and location intelligence capabilities.

Growing visibility that improves supply chain awareness Growing visibility that improves supply chain awareness - with zapoj CEM

It stresses mapping every step of the supply chain route including the delivery network to visualize what is happening and where it is critically going to encounter vulnerabilities. This requires the manufacturing industry to create end-to-end visibility across the delivery network to improve predictability, productivity, and efficiency so that they can improve responsiveness to user demands.

For manufacturing leaders, deriving and combining value through several touchpoints across the procurement of supply chain through to the production, distribution, and customer delivery is key to achieving end-to-end supply chain visibility.

Moving production from one location to another is more than migrating physical assets. Many variables factor in determining the success of supply chain operations and efficiencies. It needs to support the workforce that can optimize the transportation of goods and services on time and fulfill customer demands.

With COVID-19 disrupting global operations, manufacturing leaders must know what restrictions are in place that can impact the supply of raw materials or affect labor participation. Using location intelligence, they can visualize-

  • how their network can function.
  • What are the intervals of freights as they need to move goods?
  • Which plants can operate?
  • How can they use delivery networks in certain conditions to fulfill orders?

Visual risk analytics, which is a powerful feature of Zapoj, helps leaders unravel risk patterns, trends about the current circumstances, and of course weaknesses of the supply chain capability. This real-time comprehension is critical to allocating resources and manpower to help establish the right supply chain techniques.

Common operating picture strengthens logistics decisions Common operating picture strengthens logistics decisions - zapoj

The convergence of location intelligence into supply chain management enables manufacturing leaders to leverage powerful operational visibility. Companies prioritizing location analytics are twice as likely to prevent various sources of disruptions to supply chain operations than those who give location intelligence amiss.

  • Location intelligence removing risks out of logistics way

This is a capability that always proves to be a powerful technology that can predict trends in response to location-based events. Helping to monitor phenomenal threats such as natural disasters, extreme weather, political unrest, or man-made disasters- location intelligence can reveal various sources of threat feeds to work with Zapoj visual command center and visualize risk using visual risk intelligence capabilities. This is directly related to how leaders can pinpoint the exact source of disruptions and predict the impact of those threats on production and logistics supplies. If leaders see this as an unavoidable threat, it has a direct impact on the supply chain efficiency.

But, supply chain visibility through a common operating picture prevents the likelihood of operational disruptions- and leaders can optimize their operations depending on evolving scenarios.

  • Establishing the best route for logistics

Establishing the best route for logistics with Zapoj CEM

Route optimization is one of the best benefits that leaders can maximize using location intelligence and visual risk intelligence. While in transit, supply chain delivery may come across unpredictable labor unrest, political unrest, man-made disasters like active shootouts or terrorist attacks. Critical weather conditions like massive snowstorms, heavy rainfalls, or floods can impact the transportation of goods. Lying idle due to these critical events has a direct impact on the bottom line of manufacturing industries as they double down the cost of logistics management, extra labor hours, and stocks not moving out fast.

Using location intelligence, stakeholders can fetch weather feeds or critical information from social media channels, news, media, or through people notifying them through built-in crisis communication channels. The real-time risk feed gives them the ability to predict threats ahead of time about a particular location and asset. They can unravel which route has the maximum exposure to risk or its impacts- and also, which route is safe for navigation without the risk of disruptions to supply chain operations.

Smart location technology captures rich context and situation awareness to provide stakeholders and peers with real-time data that improves decision-making. Enabled by high-end communication capabilities, the emergency response team can notify the transportation or logistics staff of the upcoming threat and suggest better solutions.

Overlaying data with geographic locations helps identify patterns of supply chain transportation or movement of vehicles. Location analytics which is an inherent technology of Zapoj helps manufacturing leaders track an entire supply chain route, and optimize their operations at its best.  As a result, leaders can reap the benefits of utilizing their resources appropriately, overcoming supply-related inefficiencies, and implementing best practices to avoid future threats to supply chain management.

Best viewed as a powerful supply chain intelligence tool, Zapoj makes moving of goods, tracking, tracing, and safety of business operations easily achievable for manufacturing leaders. By preventing supply chain disruptions with an end-to-end operating view of the supply operations, Zapoj offers great transparency and performance to keep up with the production and customer demand. In the end, this critical event management tool offers the best value to manufacturing organizations’ financial objectives and secure future initiatives.

To achieve real-time threat mitigation to your supply chain operations and grow revenues, inquire about Zapoj.



Top Three Steps to Keeping Your Pharma Manufacturing Employees Safe

Seeking to build safety monitoring into employee’s regular work routine, the pharma industry needs to employ a technology that integrates location intelligence to map fieldworkers, lone workers, or on-premise staff in the manufacturing site in real-time. When facing health hazards or other safety threats, an automated emergency notification system with two-way communication technology improves staff outreach and ensures safety with a focus on a robust recovery process. A critical event management platform like Zapoj provides modern AI technology to handle pharma manufacturing risks to ensure employee health and safety.

Facilitating situational awareness and emergency response 

Facilitating situational awareness and emergency response - zapoj vectors

Pharma manufacturing plants including warehouse, distribution, and laboratory facilities have regular dealings with heavy machinery and equipment. During the manufacturing and production of drugs or other pharmaceutical products, chemical handling is a daily routine for workers. Pharma leaders must be mindful of manufacturing safety compliance and regulatory standards. Some critical fields for observation and maintenance involve laboratory safety precautions, chemical handling, risk assessment, and material safety assurance- emerging as the tough piece of workplace health safety management to handle.

Zapoj can enable leaders to use AI-driven critical event management technology to significantly drives the safety and health goals of their employees. Crisis communication provides effectiveness to comply with the worker health and safety guidelines.

Situational awareness increases visibility into every touchpoint by closely interacting with data. A real-time threat feed is an active source of information to know what’s happening around its plants and to its people. Chemical manufacturing can deploy situational awareness to monitor if there’s any chemical spill or safety risk from heavy machinery. Using an emergency alerting system, they can notify their employees of the risk and warn them of the evolving situations. As employees are dispersed widely across many of the manufacturing plants, employee outreach must be flexible and outright without having to worry about inefficiency in notification delivery. Location intelligence simplifies the process of identifying the right people in harm’s way and providing resources to accelerate the risk mitigation or evacuation process.

In addition, pharma needs to continually gather different layers of data points to assess risk. Zapoj CEM brings the flexibility of assessing historical data in line with a new set of data to define improvements and strengthen future threat capability.

A chemical spill is a usual incident in the manufacturing or laboratory settings, but it requires immediate attention to prevent its hazardous effects on employee health and safety. Exposure to biohazards, radioactive or inflammable compounds can choke and cause health injury. An automated notification reaches the responder to enable an immediate action to reduce its exposure or impact. Manufacturing leaders can therefore optimize situational awareness capability and location intelligence to detect the source of a chemical spill in real-time and automate a notification that prioritizes spill cleanup processes, helping build a safe workplace for employees.

Employee health screening and disease prevention Employee health screening and disease prevention - zapoj Critical Event Management vectors

Having ample resources to reduce the COVID-19 infectious disease outbreak or exposure has become mandatory for every industry, and pharma manufacturing is seeing this as a step to ensuring public health safety.

As is with the higher frequency proneness of the COVID-19 transmission, pharma can use visual risk intelligence to implement health screening for their employees or people working at different facilities. The opt-in health survey capability allows the staff to share health status or self-report symptoms or contact, and infection-related information with the emergency response team to proactively facilitate the isolation process and restrict transmission in the premises. The built-in contact base also keeps records of the staff with symptoms or temperature to track the health status and initiate a timely return to the workplace as per health guidelines.

Facility mapping scales at speed as the visual risk intelligence and location intelligence capabilities provide accuracy in mapping locations or spaces with a higher probability of infection tendency. So, real-time tracking and monitoring keep everyone informed of infection contact to immediately suggest sanitization of the particular location or site. The solution helps pharma understand the infection risk, evaluate its strategy to curb infection, and develop a safe and risk-free environment for a return to work and continue to achieve operational efficiency.

Real-time emergency notifications 

Real-time emergency notifications- zapoj Critical Event Management

With the ability to use real-time mass notifications on multi-modal channels, the emergency response team can achieve their mission to implement occupational work and health safety and security for their employees from the potential health risk from heavy machinery or factory equipment and exposure to threats like critical weather, fire, active shootout, or terrorism.

As location intelligence identifies people in danger, real-time mass notifications scale to support thousands of people with resources that can provide consistent messaging assistance and take them out of risk without confusing or panicking the others in the community. Real-time messaging, reminder capabilities with two-way messaging are robust to get across the right message until it is acknowledged. This enhanced capability helps pharma monitor and conduct safety operations for lone workers and many people working at the manufacturing site.

Zapoj Critical Event Management platform is built to give pharma manufacturing real-time threat mitigation capability.  By reducing the impact before critical events emerge to be affecting their operations for an indefinite period, pharma provides adequate resources and assistance to its people to keep them informed, safe and secure. As workforce or employee safety enables businesses to run efficiently and smoothly, Zapoj empowers pharma manufacturers to protect their people during any point of emergency, providing long-term sustainability and cost-effectiveness that improves ROI.

If you want to know more about Zapoj CEM or deploy it into your products, schedule a call to initiate a demo.


How Leaders Can Drive Operational Efficiency and Performance in Pharma Industry?


In pharma manufacturing, leaders need critical event management solutions to improve risk management in response to critical threats and prioritize business continuity.

Key Takeaways

  • By leveraging situational awareness through Zapoj CEM, leaders can decide corrective actions to drive sustainable performance for supply chain operations. 
  • Location intelligence combined with greater collaboration capabilities improves employee safety and facility management that ensure facility effectiveness and employee productivity.
  • Visual risk intelligence helps build a single pane of glass to drive asset performance and take care of IT system health. 

From drug production and packaging to supply chain distribution – pharma manufacturing has sought to adopt a more secure approach to making their operation efficient and resilient. The adaptability to the increasing vulnerabilities needs them to make an investment into robust AI-based digital transformation that encourages pharma innovation and modernization. As a result, with enhanced product design and manufacturing process and control, pharma can ensure the availability of products throughout the manufacturing lifecycle.

But, the uninterrupted performance of the pharma manufacturing life cycle does not involve just a single unit to deliver outstanding and robust performance capabilities. The dependency on each core part for achieving operational efficiency is significant to the success and growth of pharma. With a firm grasp of AI-powered critical event management tools, pharma executives can build digitally-transformed drug manufacturing operations, which can facilitate the mitigation of perilous risks.

However, pharma continues to increasingly become vulnerable to disruption. Smart pharma manufacturing is finding ways to tap critical event management capabilities as found in tools like Zapoj to combine the power of artificial intelligence. This way, leaders can gain predictability into threats with a high level of accuracy and risk mitigation capabilities at scale.

Leverage predictive insights to meet market demands

Leverage predictive insights to meet market demands - zapoj vectors

The collaborative effort of supplier and distributor in achieving operational excellence is key to fulfilling market demand. The global market pressure subsides with the supply reaching the destinations. Location intelligence provides real-time actionable insights into every disparate location where goods are manufactured- from the raw material sites to the plants, from where logistics begins its customer journey.

By developing a holistic view into the global network of supply chains, Zapoj CEM brings real-time threat feeds that help improve decisions, investigate threats, and get prepared for preventing supply chain risk – making the supply chain operations more efficient and future-proof.


Delve deep to see the bigger picture of machine or IT health Delve deep to see the bigger picture of machine or IT health - zapoj CEM

Usually, pharma being an asset-intensive industry, a dozen of automated production lines and pieces of machinery is sitting across different plants, which must adhere to operational efficiency each passing hour. A real-time alert notification with location intelligence from the IoT devices delivers vital efficiencies.

Which machines are idle, which plants need immediate maintenance for their lines of machinery are some of the critical observations to address instantly to mitigate equipment failure and continue operations.  The derivation of location intelligence provides an accurate time frame. Pharma executives can use this information to build real-time visual risk intelligence to allocate resources for emergency responders and help with risk management efforts.


Similar to the operational efficiency of critical equipment, each critical process of manufacturing production and distribution also relies on efficient IT systems. That might mean maintaining the performance of a range of IT tools including ERP, CRM, HRMS, or Asset Management systems to allow a huge line of crucial operations.

Building close monitoring into these systems using a common operating picture helps pharma executives predict how IT system disruption is going to affect the entire line of operations.


A visual risk intelligence-driven notification from Zapoj can alert of the malfunctioning of ERP systems as they hinder process control and lose track of a specific lot of drugs or medical devices or inventory. Furthermore, any vulnerabilities from extreme heat or flood, or man-made threats to pharma IT assets – CRM, HRMS, or Asset Management turn passive with smart digital workflows that escalate to alert emergency IT response teams for a proactive mitigation approach.

Building contextual awareness for safe and secure operationsBuilding contextual awareness for safe and secure operations - zapoj work

Creating and implementing plans to keep pharma sites safe or prevent facility disruptions is important as they provide a comprehensive solution to manage each of the sites’ operations while also motivating people to work without having to worry about exposure to chemical hazards or other safety risks. If facilities are open to work, or susceptible to unpredictable critical threats – all related information is handy from Zapoj CEM, allowing pharma leaders to keep their employees informed and safe from possible threats- and turn pharma facilities into safer places to work.


Having geo-fencing-based location analytics makes tracing the right person in danger impactful and gives contextual awareness capabilities. This provides efficacy in reducing the response time to vulnerability with data-backed improved decision making.

During critical events like fire, extreme weather conditions like cyclones or floods, industry hazards like chemical spills, or an active shootout – pharma can build situational awareness into the evolving situations and take a more robust approach to employee safety and security. The built-in emergency communications or mass notifications efficiently facilitate team collaboration and response through conference bridging capabilities. Pharma facility executives therefore can operationalize emergency efforts and determine the next step of mitigation.


In the context of building best practices into operational efficiency, leaders have long embraced sophisticated technologies. However, with the growing frequency of critical events and their evolving nature, industrial businesses have realized the need for technologies that help unify data from various disparate systems and provide a holistic view into the efficient ways to manage and drive operational efficiency in real-time.  To help increase efficiency in pharma manufacturing, Zapoj CEM offers a unique approach to optimizing asset performance, supply chain operations, employee safety and security, IT system robustness, and facility management through AI-based advanced situational awareness and location intelligence.

With real-time threat mitigation support for the manufacturing ecosystem like pharma, Zapoj delivers the best value to business leaders and ensures profitable ROI by eliminating waste.

For queries on deployment in your premises, give us a call to schedule a demo.


How Can You Keep Retail Employees Safe with Zapoj CEM?

Decision-makers would be more reliable on data, analytics, and context towards providing safety to their retail employees. That’s why some leading organizations prefer leveraging the CEM platform to get location-aware technology and visual risk intelligence. Zapoj CEM is indeed a competent tool to provide a significant amount of threat capability to ensure safety for your employees. Discover the relevance of Zapoj CEM in the retail ecosystem today. 

Retail is expanding beyond closed territory into more diversified spaces – dispersed warehouses, logistics, different units of establishments, and more isolated departments to deal with customer interactions and provide customers experience. To offer a more connected employee experience and safety, a 

With so many sites to observe, the retail workforce is no longer limiting their services to onsite only. They are more of a mobile workforce today – they are off-field, in-the-air, or on-the-road so that retail operations can run smoothly.  Retail growth hinges upon the active participation of each of the workforce from the respective fields. Retail employee safety is therefore the impetus that can ensure unprecedented retail growth. 

However, ensuring employee safety in retail spaces can be a daunting task. With half of your workers performing varying levels of responsibilities at different locations- some are business travelers, lone workers, or regularly at office space – organizations, business leaders, and stakeholders are facing new challenges. The inability to ensure employee safety can prove organizational burnout and make employees vulnerable to security and safety risks. 

Retail facing employee safety challenges 

Critical events are increasing the frequency of physical threats to your employees. 


To comply with the global work environment, keeping employees safe is not just a responsibility, but a matter of moral duty. Regardless of where and how your employees are working, they are now exposed to global threats more than ever. 

Natural disasters, active shootouts, infectious diseases – and any critical events can be major threat risks to their life and safety. Not offering sufficient employee protection for your dispersed employees can have a direct impact on productivity and final output. 

At the same time, retail can sustain operational risks without enough support from its major workforce – operation across front service departments, warehouses, security departments, and more places could stop. This is evidently a recipe for growth disasters as customer experience sinks, leading to a drop in sales, and lost revenues.  

Although severe in nature, these challenges are not hard to combat for retail leaders. Location-awareness technology with built-in capability of real-time communication is a critical component that scales your employee safety efforts and ensures excellent efficiency. Leveraging Zsuite CEM, your targeted mission-critical rescue operations can work to keep your people safe. 

Retailers can ensure employee safety with Zapoj Critical Event Management 

Workplace violence impacts your on-site employees, while a natural disaster or infectious disease can increase vulnerability for both on-site and off-site employees.  Location-aware technology in this particular situation provides effective results and accelerates rescue operations for your impacted employees. Zapoj helps you leverage its outstanding features to their fullest potential before and during critical events and save your people. 

Gather threat data 

Zapoj CEM Suite (aka Zsuite)  can pull in data from a wide variety of sources like social media channels, government portals, news sources, and public safety agencies.

Built-in AI tools help extract accurate data out of noise or non-validated information so that you can overlay data on the command center and build situational awareness. This gives you the power of risk intelligence into the evolving situations as they change with time. Categorizing risk severity and urgency can therefore become simple for retail emergency or response teams of your organization. 

Derive location data 

For your increasingly retail mobile staff, a traditional safety system falls short of expectations.

But, with dispersed employees in remote locations or moving between offices, Zsuite can track their locations in real-time using geo-targeted location capabilities. The built-in system allows your employees to sign up for opt-in features, which enhances the geo-target functionality and helps reach the right employee only when impacted. AI-powered Zsuite CEM helps you keep the contact center up to date, so identifying the right location of your employees even if they are away is not a tough job. Additionally, using geo-fencing in Zsuite maps, it will be easier to trace employee locations in real-time and with precision. 

  • You can predict the expected location of your employees- who’s where and when. 
  • Find the last known location of your employees. 

Alert your workforce 

As threats ensue, the most critical job is to notify your people and keep them informed without making them feel thwarted by unforeseen threat potentials. Zsuite gives you context to threats, helping you achieve an accurate threat picture and build an emergency communication that reaches only the right person in harm’s way or to fall prey to critical situations in the next few hours.  Availing the real-time location-based alerts gives you the instant capability to alert your employees with proper SOS and help them get out of danger in no time. With so many critical features like AI-based risk intelligence, Zsuite automates evacuation during an emergency or helps mitigate risks. 

  • Leverage multimodal communication channels to target employee outreach using SMS, mobile app alerts, voice call, and also desktop alerts. 
  • Two-way messaging capabilities ensure confirmation that your employees are safe. 
  • Reduce information fatigue while saving time with pre-populated message templates for faster emergency response. 

Zsuite builds situational awareness into its CEM, making reaching out to people in crisis effortless. Different critical situations can dramatically benefit from Zsuite. Here’s how- 

  • In times of infectious threats like COVID-19, using risk intelligence and location awareness technology is the easiest way to get end-to-end contact tracing. This helps you send threat notifications to your traveling employee and keep them safe. The same approach helps with containment and reduces infection transmission in retail premises too. 
  • Situational awareness and effective communication also help you combat critical situations like active shooter incidents. For your traveling employees, you can ensure safety before any critical situations escalate into a disaster. 

Improve future response 

Zsuite orchestrates its dashboard with pre-configured monitoring capabilities. This is an advanced technology to track and pull in threat data in real-time. Also, it monitors how your response teams unleashed rescue efforts or remediation plans during an emergency. You can get all of this active data as an essential incident report. By auditing and analyzing these reports, you can improve your future response and make your retail operations more resilient and efficient. 

Zsuite CEM empowers your emergency preparedness plan. You are confident to protect your people anywhere in the world and in any location while at duty with retail operations. Ensuring employee safety boosts overall operational productivity and efficiency, which also effectively helps improve customer experience, boost sales, as well as profitability. 

In a threat-prone environment in today’s world, Zsuite CEM fits your emergency preparedness kit to help you achieve resilience and build customer trust. Ask for a demo today.