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Gain situational awareness and improve business resilience

Situational awareness refers to an ability to derive, process, and analyze data related to critical events. To simply put, situational awareness tells you what is happening around you, how things change with time, and being relevant to situations as they appear. Enabling human experience or situational awareness is the most important approach in bridging the gap between life and death because it helps with logical output and more informed decision-making. As critical events are more frequent than ever, situational awareness can be the key to mitigate emergencies before they occur or impact your business.

When we fail to have a good understanding of a critical event or don’t have full situational awareness, poor decision making, inadequate communications and weak management of the crisis are likely results. It sounds straightforward in principle, but in reality, it requires defined processes, appropriate resources and practice. Often, many crisis management teams and enterprise command centers (ECC) overlook and result in last-minute scrambling to figure out the information management process and fully understand the incident and its impact.

But, the question is how capable are you to achieve situational awareness? If you don’t have insights into this, what ways can you try to seek it?

 

Challenges for a modern business to get hold of situational awareness

Did you ever think about what stops you from taking proactive action to mitigate the fast-evolving impacts of critical events? The answer is no. Reasons can range from information overload to the traditional approach of handling emergencies for organizations. They include,

Incessant attacks of critical events

Incidents are more frequent these days. Businesses are at stake as the synchronicity of different incidents makes it more complex to handle. With pandemics still raging through, one could never anticipate how it can complicate measures to handle critical events like natural disasters, man-made disasters, industrial threats such as IT incidents, or data breaches. Due to the evolving nature of these events, crisis response teams fail to leverage enough data from critical event endpoints, which is indispensable to build situational awareness.

Information overload

The digital world is full of DATA, DATA and DATA. Crisis Management teams often describe gathering situational awareness and managing that information during a crisis as like drinking out of a fire hose. How does one manage such a volume, velocity and variety of information?

A traditional approach to data handling

Most organizations still rely on an old infrastructure to analyze information wherein the crisis response team manually integrates data into a system. But they lack a comprehensive understanding to validate data, resulting in intelligence slipping through hands. These siloed systems add to more complexity to discern who and what are in harm’s way and delay informed decision making.

Inability to parse explosion of data

Data is generated in a massive volume. But, there is unstructured data more than ever business can draw immense value by deriving them. But, businesses using conventional systems are not capable of parsing this which can be valuable to tap into insights. In another way, it is tough for businesses to store a massive volume of unstructured data. As we gather data related to critical events, we can’t verify its accuracy because of its inconsistent nature and quality issues. However, by implementing the power of natural language processing or artificial intelligence, we can make findings more valuable for critical event management as they provide risk intelligence.

To build situational awareness, we need accurate data, not inconsistent data.

Sources of data to build situational awareness

To create situational awareness, we need to derive data from disparate sources. One thing is critical that manual data processing can ruin its approach. The comprehensiveness of relevant information related to specific locations or surroundings or assets in connection with the incident can be of immense value. So, we need to work with stakeholders and partners to gather validated information for complete visibility into situations. Demographic breakdown of data can help us make a visual representation of incidents and potential threats to people and assets and thus improve situational awareness. To add to this, data may include an existing emergency plan, a live feed from sensors, weather or traffic feed, or dynamic data like critical events. By integrating these data points into a system, organizations can build a common operating picture, simplifying the process of getting risk intelligence for ever-evolving emergencies and enhance decision-making.

Importance of visualization in critical event management

Leveraging the common operating picture is critical to resolving issues faster and preparing a more robust approach to handling future threats. Situational awareness solidifies the foundation of the common operating picture wherein emergency response teams can use technology to bring context to information and integrate it into a system. Using all datasets, we can visualize data or build an intuitive model that enhances understanding of critical events that change with time and necessitate emergency preparedness. Through comprehensive situational awareness, we can better visualize to allocate emergency help to priority areas well in advance so further damage to life or property can be avoided.

Situational Awareness is key to business resilience

Critical events undoubtedly restrict business operations. The ongoing COVID-19 has its impacts on the global economy as businesses had to pause and shift to new models of doing business. Besides, natural threats, cyberattacks, or any kind of disasters can aggravate supply chain disruptions, putting direct effects on its scalability or resilience. Having situational awareness into the evolving situations can better prepare your emergency response, which comprehensively helps in mitigating risks and encouraging business continuity.

Role of situational awareness in critical event management

As we discussed, situation awareness gives you an idea about what is going on around you, ways to predict things with time, and remain relevant to the changing environment. Critical event management gives your organization the fastest means to unify data by communicating with stakeholders or partners and make more informed decisions specific to emergencies. A CEM system eliminates the necessity of having so many tools to communicate, gather data, map risks, and mitigate risks in real-time. As the unified CEM brings you valuable data, you can easily incorporate them to create situational awareness, therefore making more informed decisions, speeding up the process of handling situations better.

Ways to achieve situational awareness

It is all about getting better ideas to respond to critical events more proactively. Situational awareness makes it easier to get insights into types of incidents and various approaches to deal with them. Since data is key, we need a more comprehensive system that collects data from even disparate sources and gives context too. Zsuite – a powerful CEM tool that enables organizations to gather the right information at the right time from the right source can provide comprehensive data to locate, assess, act, and analyze.

Zsuite features the most advanced tools that include unified communication tools with two-way communication and multichannel capabilities to help keep information consistent. Integrated with geofencing location tracking and sensors, Zsuite can scale with situations, provide contextual information to be relevant to your emergency handling workflows, and finally help react to mitigate critical events. So with the right data in hand, you can gain situational awareness by implementing the right method.

 

Values organizations can derive from situational awareness

Situational awareness enhances the ability to comprehend, react, and decide based on geographic context. Organizations can power up their emergency preparedness plan before any event occurring. This ability helps mitigate the crisis in a much lesser time, improves cost-savings, enhances overall productivity and efficiency while also generating revenues.

Handling critical events depends on situational awareness. And we can bring a more comprehensive approach to this dynamicity using the Zsuite CEM tool. It enhances data gathering, communication, visualization, and emergency response.

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ZSuite

Why Critical Event Management Is Important For Your Business?

Critical events are unpredictable. But, business leaders are accountable for managing unforeseeable critical events which are apparent in day-to-day operations.

Workplace violence, IT outages, cyber threats, natural disasters, extreme weather, terror attacks, riots, geopolitical crises, and others are twice as more relevant at the present time. Unfortunately, any of these critical events can be threatening to the supply chain operations as it can delay raw material delivery, product manufacturing, on-time delivery to customers, and finally impact the user experience. Also, the risk of business disruption is much higher.

 

Critical Event Threats To Your Business Continuity

Businesses can be at risk every day, any time. Critical events can be disruptive when they take shape as extreme weather like storms or cyclones, and earthquakes, floods, pandemics to name a few. These are ceaseless disruptions and omnipresent at any point in time.

For organizations looking to combat critical event threats, using tools that lack an end-to-end recovery process and include fewer resources can impede their business recovery strategies. Hence, risk management professionals are unable to map potential business threats and have enough time to react to them. As a result, the failure gives rise to uncertainties and you cannot avoid the negative impacts of critical events.

The Global Risks Report 2020 released by the World Economic Forum raised concerns about growing critical threats to humans as well as businesses. The report also sheds light on the top five risks in the future.

So many glaring critical threats last year or previous years put a huge financial strain on businesses.

  • COVID alone resulted in $29 billion in lost revenues.
  • An estimated loss of Cyclone Amphan was $130 million.
  • Climate and weather incurred losses of $1 billion during 2019.
  • According to Cybersecurity Ventures, cybercrime is about to add to losses of up to $6 trillion in 2021 and for wrong reasons, small businesses are the greatest target. Also, cybercrime to cost the world$10.5 trillion by 2025.

Apart from financial losses, there are more risks associated with critical events. These include


The nature of events can be anything, but if they impact your business and assets, they are critical and you must be equipped with the right CEM tool to satisfy your goal. Critical Event Management provides a unified, automated, and collaborative tool to take control of future critical events well in advance.

Experts believe that Critical Event Management can come to the rescue of all of these emergencies or even small events. An emergency tool that gives you immediate access to form critical communication and automate unified responses to emergencies is the most effective critical management tool for every business irrespective of its size. Keeping your people informed and safe at every step of critical events is the best way to keep your business running and avoid losses.

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ZSuite

Zapoj Empowers Businesses to Implement Infectious Disease Tracking

Today’s business needs to be resilient at all levels all while ensuring disease is far beyond the reach of your employees and people to give them a safer experience. Infectious disease tracking is key to staying ahead of infectious disease risks, preventing your employees from being exposed to infection, restricting transmission, ensuring employee wellness, and boosting their readiness to join offices. Zapoj CEM platform is a powerful end-to-end infectious disease tracking or contact tracing software helping business boost their confidence to facilitate the return to work as seamlessly as possible.

 

Zapoj CEM platform keeps businesses ahead of the COVID-19 vulnerabilities

Zapoj critical event management software harnesses the power of Artificial Intelligence to deep understand the source of the infection so businesses can hurriedly get insights into where is the risks generating from, how’s the impact going to be, and finally it simplifies decision making.

Leveraging this critical event management tool, it will be 10x easier to identify risk patterns related to COVID-19 in real-time which means you can take immediate action that restricts the spread of the disease and keep with government compliance.

 

How it works?

Zapoj CEM is more capable than Bluetooth-enabled contact tracing mobile apps.

The data accuracy is not always at par standard with what governments or organizations actually need to handle disease efficiently using Bluetooth contact tracing apps. To pull information from people being in the proximity of infectious persons or personally infected, apps must require people to give consent to use it. Owing to this fact, privacy becomes a concern for these people, limiting the collection of adequate information.

Harnessing the CEM capabilities of Zapoj; businesses and individuals can get better versions of infectious disease tracking flexibility.

COVID-19 tracking means you have risk intelligence in place to help your business keep track of contact events that may cause infection. Based on the fact of this information, businesses can immediately notify the person who has been in contact with the infected person. On a broader scale, organizations can identify potential threats to their employees, notify them to be extra cautious, suggest tests, and respond accordingly to ensure their wellness.

Without having to violate employee privacy, Zapoj gives every organization an opportunity to use location intelligence or awareness of their employees to accelerate the process of infection disease tracking.

 

Comprehensive location-tracking with Zapoj

Zapoj flexibly adapts to your organization’s contact management system which you’ve built for different purposes. On the other hand, if you don’t have such contact management, Zapoj CEM allows you to create a contact database that works in tandem with your organization’s compliance policy.

Location-based infectious disease tracking becomes much easier with available data such as GPS signals, addresses, contact numbers, Wi-Fi location. Zapoj dashboard provides situational awareness into identifying the person through an in-depth route mapping where the COVID-19 positive person may have moved about and uncovers other contacts with potential threats. With all tracked contacts being identified and notified, you can easily strategize isolation, wellness programs, and restrict the infection from spreading.

An advantage with Zapoj CEM is that it has built-in mass notifications and emergency alerting systems. So, not every end-user has to download it. With an accurate COVID-19 infection update in your hand, you can automate notifications or alerts right through the Zapoj dashboard which reaches the right person at the right time via a multimodal delivery path. It can be social media alerts, texts, emails, voice calls – so anything that your employees use which ensures every critical message works effectively with real-time feedback.

Geofencing and location tracking – these two intelligent tools embedded in Zapoj gives efficiency in density management in shared paces like conference rooms, cafeteria, and other places. This is a way forward to keeping you ahead of all potential threats, making risk assessment easier. It also ensures you embrace the return to work rapidly and provide a safe place for your employees to mobilize your operations.

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ZSuite

Zsuite – A Comprehensive Platform for Critical Event Management

An All-In-One Critical Event Management Solution

Between rising security risks, natural disasters, climate change, business application slowdowns, IT outages, and unpredictable man-made threats. it’s not a question of whether, but when, a serious security or performance issue with your digital or physical infrastructure will endanger the health of your business or the communities you serve. The results can be immediate and devastating. For a business, they may include lost revenue, reduced employee productivity, a drop in share price, regulatory fines, and reduced customer satisfaction and retention. For a public safety agency or a health care provider, the stakes can be life or death if a doctor or nurse fails to receive an urgent order, or the public isn’t notified of an emergency evacuation.

The key to successfully managing incidents. both crisis and day-to-day operational incidents, revolve around making informed decisions and having the visibility to communicate quickly and effectively. Zapoj CEM Zsuite platform provides a robust suite of services to empower better decisions throughout the incident lifecycle to protect your most important assets.

The Zapoj Critical Event Management Platform is built on the most secure, scalable, and reliable infrastructure with multiple layers of redundancy to provide real-time threat detection, situational awareness,  integrated response, and collaboration capabilities all with a single, enterprise-wide view.

Built on top of these core functionalities, Zapoj  CEM Suite aka Zsuite provides flexible services to address specific client risk intelligence and critical communication needs and use cases. These services include Visual Risk Intelligence, Crisis Management, Mass Notification, Major Incident Management, IT Event Altering, and Staff Scheduling.

Zapoj CEM framework can be used across many industries to address emergencies. Harnessing thousands of data from various emergency sites, Zapoj CEM identifies the degree of threats to the organization, assets, people, and supply chain depending on its locations. All this necessitates the escalation of automated response preparedness plans as relevant to company policy and compliance meant to analyze blocks and mitigate future risks as well as improve business efficiency.

 

How it works

Zapoj Zsuite brings together all required services for organization Security, Incident Command Operators, IT Operations Teams and Risk Management professional to  Discover Impacted Assets (People, IT Systems, Supply Chain, etc), Take Action in Initiating Response Teams using Automated Workflows, Collaborative tools such as Chat, Video / Audio Conferencing to keep all stakeholders on the same page, Examine Team Responses, escalations, and overall performance and Finally Analyze Performance of Teams in handling risks.

Our approach to Critical Event Management enables organizations to quickly and reliably:

  • Increase visibility into global ware threats
  • Reduce or automate the time to initiate action
  • Communicate and collaborate over Chat, Conferences, share documents
  • Minimize the cost to restore normal operations
  • Gain a common operating picture across the organization

Increase visibility into global wide threats and common operating pictures

Via a single, interactive console, users get a birds-eye geographical view of the state of the organization in real-time. Zsuite Visual Risk intelligence delivers the most accurate information in real time to key decision makers by providing them with simultaneous visibility and interactivity to gain a complete and shared boots-on-the-ground understanding of critical events your organization faces so that operations can effectively manage day- to-day challenges and respond to disasters when they arise.

Reduce or automate the time to initiate action

As the situation changes, Visual Risk intelligence allows you to alert crisis response teams and key stakeholders through integration with incident communications and mass notification. Through better risk preparedness, organizations can be more proactive when dealing with threats. This can help them mitigate or avoid the impact altogether. This can result in avoidance of costs that might include shutdowns, fines, loss or damaged inventory and even loss of life.

 

Communicate and collaborate over Chat , Conferences, share documents

From Zapoj workspaces, crisis teams can coordinate all response activities, teams and resources to accelerate recovery times and maintain command and control when crises evolve into unanticipated scenarios. With all stakeholders – from responders in the field to executives in the boardroom – working from a common operating picture, you will never have to worry that your response plans are not getting executed or tear yourself away from mission critical activities to provide a status update.

 

Plan and ready for any critical event

Every day, operational issues impact productivity and revenue, cause production slowdowns, delay responses to time-sensitive issues, and require tracking for compliance purposes. To ensure a quick response and fast resolution, it is critical to follow the correct procedure and include the information required for each incident type. The incident has a prescribed set of processes that must be followed in order to efficiently resume regular operations, notify the correct internal and external stakeholders and comply with organizational and industry guidelines.

With form driven and highly customized templates for Incident Management and Mass Communications, can be configured to fit the needs of any organization or government agency with customizable variables and a separate incident response plan by location, line of business, or facility. Multi-step workflow that prompts users to select the correct incident type.

Data driven analysis for operation business resilience

Analytics provides incident response trends which are available by group, time or type to help continuously improve processes and assist managers with resource planning and optimizing response times and SLAs. With interactive response timeline monitoring, and early warnings, businesses can proactively ensure adherence to the organizational service level objectives.


Distinguishing Features of Zapoj CEM

Zapoj Critical Event Management brings several innovative and advantageous concepts to the management of operational resilience

  • The convergence advantage: merging the disciplines of security, BC/DR, and IT ops into a single model
  • The process advantage: elevating these disciplines to a process view, useful as an integration and measurement framework
  • The Maturity advantage: provides a foundation for practical institutionalization of practices—critical for retaining these practices under times of stress