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ZSuite

How Zapoj Zsuite CEM Improves Business Resilience

Overview

Zsuite CEM software automates what is often a slow, manual process of determining if a specific threat impacts your assets (people, facilities, supply chain, IT services, etc.). We provide customers with the capabilities needed to: 

  1. Automatically Discover threats (bad things) nearby critical assets (good things). If the threat is not severe enough to require any action, Zsuite saves our customers money by avoiding the unnecessary disruption of responding to a false/low impact event. If the threat impacts our customers’ assets we alert them and then Locate Who might be impacted?
    Who is needed to respond?
    Who needs to be informed?
  2. As we notify the ‘right people’, we also take Action starting any standard operating procedures or runbook activities needed to restore normal operations.
  3. Provide communication and collaboration necessary for response to implement Crisis or business continuity solution 
  4. We capture all the details about our customers’ critical events so they can Analyze what happened to help them learn from past experiences and be better prepared for new bad things. 

One of the key benefits of the Zapoj Zsuite Critical Event Management Platform is that it allows customers, often with minimal support from us, to address new use cases by innovating on the platform 

 

Common Customer Use Cases

Top Use CasesChallengeExamples of Critical Events
Maintain ResiliencyMaintaining business resiliency in the face of unplanned events which threaten the continuity of operationsNatural disasters; weather events; building fires; political events (e.g., protests, changes of government, upheavals, and terrorist attacks); accident management; power outages; transportation outages; and government emergency operations
Activate TeamsActivating and organizing the work of response teams to respond to critical eventsResponse team activation; union callouts; staffing backfills quota; IT team on-call support and Healthcare team alerting
Protect  EmployeesProtecting  employees amid threats such as severe weather, violence (workplace, terrorism), or environmental upsetsEvacuation management and mustering, widespread health risks or scares, active shooters, armed intruders, missing persons, kidnappings, travel risk management, duty of care compliance, and hazardous material releases (e.g., gas leaks)
Mitigate Supply Chain RiskMinimizing disruptions to supply chains from critical eventsSupply chain risk mitigation and resolution by identifying threats to delivery routes, border crossings, and access to manufacturer’s raw materials/resources.

Each of these use case categories varies based on the verticals/market segments that Zapoj Zsuite targets.

  • Corporate
  • Healthcare
  • State and local governments

When responding to most critical events, multiple use cases are often used. For example, during severe weather or natural disaster, organizations will typically use Zapoj Zsuite  to:

  • Maintain Resiliency by initiating business continuity plans that move mission-critical services (like customer service or e-commerce) to other regions not impacted.
  • Activate Teams by notifying and confirming which employees need and can return to work to either provide a mission-critical service from a back-up location or restoration teams that are needed to start bringing local services back to normal operations.
  • Protect Employees by notifying employees to “Stay safe at home” and to not come to the office unless required.
  • Mitigate Supply Chain Risk by rerouting ‘just in time’ or ‘perishable’ materials to an open facility that can safely store or use the materials.

 

When one disruptive event occurs it is often followed by a cascading set of related disruptive events which require additional teams to be activated or other Standard Operating Procedures (SOP) to be started. Zapoj Zsuite can support our customers across the multiple needs that often arise when responding to critical events. Some examples of common use cases where multiple simultaneous events occur are shown. 

Use CaseMaintain Resilience Activate TeamsProtect EmployeesMitigate Supply Chain Risk
Active shooterYYY
Terrorist attackYYY
HazmatYYY
Severe Weather and Natural DisasterYYYY
Response Team CoordinationYYY
Mass Casualty Response and coordinationYY
IT Incident ResponseYY
IoT Device AlteringY
Product RecallYY
Public CrisisYY
Supply Chain YY
Infectious Diseases YYY

 

What Value does Zsuite provide Customers?

At the highest-level, customers choose Zsuite because we help business, government and healthcare organizations be better prepared to rapidly respond to – and even avoid – sudden, unexpected disruptions. The Zapoj Zsuite Critical Event Management Platform enables organizational resilience on an unprecedented scale – combining real-time risk event detection, situational awareness, and integrated response and collaboration from a single, enterprise-wide view across critical events types.  Zapoj Zsuite CEM solutions provide strategic value to many parts of a business.

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ZSuite

Unified Communication and Collaboration Scale Recovery During Critical Events

We know critical events do not limit to a specific domain and it impacts everything at large. Business leaders thus have been identifying business resilience efforts for familiar critical events that include terrorisms, natural disasters, pandemics, telecom outages, cyberattacks, data breaches, server downtime, and many more other possible scenarios. Despite business leaders have preparedness strategies, a different kind of threat environment may impact their efforts to keep up with business continuity and resilience.

Even though you forecast threats and unleash the best efforts, your attempts for business resilience may not work to the fullest when impacted by uncertain pandemics like COVID-19. For the worst-case scenario, the synchronicity of COVID-19 converges and influences other critical events to appear stern and complicated to handle for the world. That was the reason why businesses around the world have incurred losses and still facing hurdles. This is the biggest picture of critical events which is integral to one another.

However, when we talk about a critical event, it does not broadly relate to the high impact volcanic eruption, flood, or anything else. It may refer to incidents that affect your operation at the initial stage.

Be it COVID like critical events or small events, they lead to one common consequence- financial losses, a threat to life, and also reputation damage.

Crisis communication and collaboration that is flexible, scalable, and transparent can give business leaders the speed and power to address challenges much before they appear and impact the business.

In essence, what today’s business leaders need is a crisis communication and collaboration tool to facilitate a critical event management plan with powerful capabilities including multi-modal delivery, two-way communications to coordinate with everyone involved while keeping every stakeholder informed.

Zapoj enables powerful communication and collaboration during critical events and gives all stakeholders the opportunity to work better together towards running initial response, performing the right task, restoring incidents, and continuing business operations.

 

Zapoj architecting crisis communications for your organizations

Thousands of best possible case scenarios related to critical events may appear for your business. If we imagine a conventional fire in your office, what would be the first step of your action plan? Owing to this scenario, Zapoj has tools and features that you can use to implement better preparedness efforts. Now, how should business leaders accomplish their efforts? Let’s deep dive into it.

 

Building relevant plans and policies

As part of your preparedness effort, you should have a plan that includes everything about handling emergency responses, assessing risks, notifying stakeholders to follow-up recovery. Without you having a plan, you play around with guesswork and expect everyone should be aware of their respective responsibility and recovery preparedness. But, this strategy does not work and brings more risks than you could imagine. Be more proactive and rather than just hoping for the best thing to happen, you must have critical event management or a unified communication tool platform – Zapoj, that takes out anticipation and moves you forward to a better solution.

Using task management in Zapoj, you can have your critical event management plans and policies ready and make them accessible to every stakeholder so that they can be aware of specific tasks to be performed during the critical event. Supported by two-way communications, when any critical event occurs, business leaders can make informed decisions and keep everyone informed about what is currently happening internally in the organization and future course of action. Any individual at risk can be reached immediately using emergency notifications, and thus ensuring their safety at future events too.

Business continuity plans can be also be kept in a unified drive, making it easily accessible too for everyone in the organization. No matter where you are, anyone in your team can easily get hold of important information from the drive and share it between team members. Accelerating engagement is twice as effective during critical events.

 

Using predefined templates

During critical events, cognitive intelligence stops working impeding communications to flow at normal speed. In about 80% of cases, figuring out what to communicate becomes tough. Zapoj allows you to build critical communication templates in advance and restore them either in drive or CEM platform. These templates are error-free and tailored to specific incidents that can escalate on detecting specific emergencies and reach the right person to respond at the right time from CEM. As is with drive, a responder can shuffle through drive and send informative notifications to your employees.  With contextual and clear messages, you communicate in less than predictable time, reduce response time to act, run rescue operations, and keep your employees safe.

 

Targeting personnel by locations

Zapoj can let you build a database or contact center with updated employee information with proper contact numbers, email addresses, residential addresses, and other core information. During any critical events, Zapoj mass notifications can target employees using visual geographic maps or dynamic targeting such as IP addresses so that operator can easily reach the person to alert him or her. The workflows of these emergency notifications will followup when missed the initial alert. Thus, Zapoj brings the flexibility of two-way communication that keeps flowing until the emergency message is acknowledged.

 

Collaborating through the multi-channel delivery pathway

Improving response time during crises is the ultimate goal of Zapoj that keeps people engaged in a fantastic way. Its multi-channel notification delivery pathway is consistent across all channels while maintaining the significance of messages at any condition. A responder can automate any critical notifications on devices like social media, phone, desktop, pager, and others. Regardless of where your people are, messages in the form of voice calls, SMS, emails, social media messages can reach them. So, every time you send, you can ensure your messages are correct and contextual so as to avoid confusion and panic while helping mitigate the business risks with immediate effect.

With Zapoj, we can expect no delay can impede our effort to restore critical event impacts and resume normalcy.

Zapoj provides a scalable solution with its multidimensional features- mass notifications, emergency alerting, drive, task management, IT alerting, and more to facilitate relentless recovery efforts for critical events. If you want a rapid recovery process, Zapoj is the tool that provides you the freedom to help your people stay informed and safe.

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ZSuite

Zsuite – A Comprehensive Platform for Critical Event Management

An All-In-One Critical Event Management Solution

Between rising security risks, natural disasters, climate change, business application slowdowns, IT outages, and unpredictable man-made threats. it’s not a question of whether, but when, a serious security or performance issue with your digital or physical infrastructure will endanger the health of your business or the communities you serve. The results can be immediate and devastating. For a business, they may include lost revenue, reduced employee productivity, a drop in share price, regulatory fines, and reduced customer satisfaction and retention. For a public safety agency or a health care provider, the stakes can be life or death if a doctor or nurse fails to receive an urgent order, or the public isn’t notified of an emergency evacuation.

The key to successfully managing incidents. both crisis and day-to-day operational incidents, revolve around making informed decisions and having the visibility to communicate quickly and effectively. Zapoj CEM Zsuite platform provides a robust suite of services to empower better decisions throughout the incident lifecycle to protect your most important assets.

The Zapoj Critical Event Management Platform is built on the most secure, scalable, and reliable infrastructure with multiple layers of redundancy to provide real-time threat detection, situational awareness,  integrated response, and collaboration capabilities all with a single, enterprise-wide view.

Built on top of these core functionalities, Zapoj  CEM Suite aka Zsuite provides flexible services to address specific client risk intelligence and critical communication needs and use cases. These services include Visual Risk Intelligence, Crisis Management, Mass Notification, Major Incident Management, IT Event Altering, and Staff Scheduling.

Zapoj CEM framework can be used across many industries to address emergencies. Harnessing thousands of data from various emergency sites, Zapoj CEM identifies the degree of threats to the organization, assets, people, and supply chain depending on its locations. All this necessitates the escalation of automated response preparedness plans as relevant to company policy and compliance meant to analyze blocks and mitigate future risks as well as improve business efficiency.

 

How it works

Zapoj Zsuite brings together all required services for organization Security, Incident Command Operators, IT Operations Teams and Risk Management professional to  Discover Impacted Assets (People, IT Systems, Supply Chain, etc), Take Action in Initiating Response Teams using Automated Workflows, Collaborative tools such as Chat, Video / Audio Conferencing to keep all stakeholders on the same page, Examine Team Responses, escalations, and overall performance and Finally Analyze Performance of Teams in handling risks. 

Our approach to Critical Event Management enables organizations to quickly and reliably:

  • Increase visibility into global ware threats
  • Reduce or automate the time to initiate action
  • Communicate and collaborate over Chat, Conferences, share documents
  • Minimize the cost to restore normal operations
  • Gain a common operating picture across the organization

Increase visibility into global wide threats and common operating pictures

Via a single, interactive console, users get a birds-eye geographical view of the state of the organization in real-time. Zsuite Visual Risk intelligence delivers the most accurate information in real time to key decision makers by providing them with simultaneous visibility and interactivity to gain a complete and shared boots-on-the-ground understanding of critical events your organization faces so that operations can effectively manage day- to-day challenges and respond to disasters when they arise. 

 

Reduce or automate the time to initiate action 

As the situation changes, Visual Risk intelligence allows you to alert crisis response teams and key stakeholders through integration with incident communications and mass notification. Through better risk preparedness, organizations can be more proactive when dealing with threats. This can help them mitigate or avoid the impact altogether. This can result in avoidance of costs that might include shutdowns, fines, loss or damaged inventory and even loss of life.

 

Communicate and collaborate over Chat , Conferences, share documents   

From Zapoj workspaces, crisis teams can coordinate all response activities, teams and resources to accelerate recovery times and maintain command and control when crises evolve into unanticipated scenarios. With all stakeholders – from responders in the field to executives in the boardroom – working from a common operating picture, you will never have to worry that your response plans are not getting executed or tear yourself away from mission critical activities to provide a status update.

 

Plan and ready for any critical event  

Every day, operational issues impact productivity and revenue, cause production slowdowns, delay responses to time-sensitive issues, and require tracking for compliance purposes. To ensure a quick response and fast resolution, it is critical to follow the correct procedure and include the information required for each incident type. The incident has a prescribed set of processes that must be followed in order to efficiently resume regular operations, notify the correct internal and external stakeholders and comply with organizational and industry guidelines.

With form driven and highly customized templates for Incident Management and Mass Communications, can be configured to fit the needs of any organization or government agency with customizable variables and a separate incident response plan by location, line of business, or facility. Multi-step workflow that prompts users to select the correct incident type.

 

Data driven analysis for operation business resilience 

Analytics provides incident response trends which are available by group, time or type to help continuously improve processes and assist managers with resource planning and optimizing response times and SLAs. With interactive response timeline monitoring, and early warnings, businesses can proactively ensure adherence to the organizational service level objectives.

  • Actively manage SLAs
  • Manage team capacity
  • Monitor group response performance Assess incident trends

Distinguishing Features of Zapoj CEM 

Zapoj Critical Event Management brings several innovative and advantageous concepts to the management of operational resilience

  • The convergence advantage: merging the disciplines of security, BC/DR, and IT ops into a single model
  • The process advantage: elevating these disciplines to a process view, useful as an integration and measurement framework
  • The Maturity advantage: provides a foundation for practical institutionalization of practices—critical for retaining these practices under times of stress