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ZSuite

Prepare for campus safety with Zapoj CEM

Lately, colleges and universities have explored a new side to emergency threats- having a one-size-fits-all crisis communication tool cannot entirely focus on risk mitigation at campus premises. The volatile nature of the world is exposing students, faculty and its staff to unpredictable campus threats that largely involve terrorisms and active shooter. 

AI-powered location aware technology with built-in risk intelligence that helps anticipate unpredictable campus events can support the recovery efforts to minimize risk and create a safe campus environment. 

As colleges feel the need for a single glass of pane to
allow situational awareness
, a location-based Critical Event Management tool like Zapoj can level up their mitigation efforts to be compliant with the Clery Act- one of the significant law guidelines that ensures safety and security for college or university students. The Clery Act compliance is one side to ensuring student safety- building the best security practices can address a terrorism event or a an active shoot incident and ensure a resilient campus. 

Those are complicated emergency situations and decision-makers need to utilize location intelligence as a basic approach to detect threats on assets and human experience. 

Here’s how decision-makers at higher education institutions can enable a safe campus culture using Zapoj CEM. 

The need for campus event safety 

Large crowds are a common scene at college music concerts, sporting events, and lectures, and hence they have higher chances of inherent risks.

Missing an important threat opportunity means fostering an unsafe environment that could help with active shooting or allow rumors of a violence. As the basic survival instinct prompts to apply any measure to escape the scene, it basically sends shock waves across the campus premises that finally ends up in crowd rush, resulting in the most possible casualties from stampede. The high-speed storm can add an additional layer of concern while mass shooting rampage continues.  Security and emergency management needs to adopt an optimal level of campus safety readiness. The disaster preparedness process requires location intelligence to identify risks and the ability to communicate instantly with its people in harm’s way. 

Given the rapid cases of active shooter events – especially deadliest mass shootings at college campuses or events, college students are worried about unsafe campus events. This evolving scenario requires the security and emergency management at higher education to revisit their emergency plans to simplify location intelligence and emergency response. 

Better insights into threats with location intelligence

Better insights into threats with location intelligence

To proactively leverage the power of emergency communications and mass notifications , emergency preparedness plans must drive real-time threat feed to build visual risk intelligence.

Location intelligence predicts the source of threats and their impacts in real-time on human life and facilities. It’s true organizations are using a large tech stack to track data feeds that provide visibility into incident events of a particular area and help assess the risk impacts on facilities or life.  Tapping into data although is easy, making sense of it seems challenging. Data needs appropriate comprehension to help join dots between dispersed components and ensure information accuracy.

Build situational awareness 

Build situational awareness

The capability to identify risk intelligence varies by how disjointed screens relay information and a single glass of pane communicates threat. 

Basically a traditional command center that higher educations use for the campus safety are not appropriately connected with proper locations. The data feeds it streams are presented on different disjointed screens, making it difficult for security analysts to monitor and develop accurate situational awareness.

The command center built on Zapoj gives a holistic view of its campus events- its surroundings, assets, and people all through a single pane of glass. It fetches all incident feeds and overlays them with so many other sources of data feed. Campus administration and security response teams can derive valuable metrics using AI-powered risk intelligence and assess the trends of threats. 

With predictive analytics identifying the possible potential disruptions through a single glass of pane, security teams can gain situational awareness and improve their decision making. This helps higher education alert people who’s responsible to mitigate the risk and ensure safety to people in harm’s way. 

Quick alerts and mass notifications for campus community Quick alerts and mass notifications for campus community

improving emergency response is critical to ensuring active remediation of critical threats on campus. During an emergency event, campus authority must look to provide contextual awareness through its notification message. Not every specific emergency notification would work for all people in danger. For different scenarios of an active shooter, one segment of people may need emergency notification to evacuate, the other section may hide out to avoid risk, while another segment of the community requires instruction to help with the recovery process. 

Zapoj Critical Event Management gives the emergency response teams the flexibility to preconfigure messages to fit the demanding situations and rapidly reach masses with accurate information. The critical mass notifications also never miss people who’s in danger, which reach the destination via multi-modal paths – including emails, voice calls, social media, SMS or text messages and many more channels. Zapoj critical alerting or mass notifications also escalate via two-way messaging to ensure they are acknowledged and to notify if the recipient is safe or may require immediate support for rescue operations. 

Be compliant with the Clery Act 

Be compliant with the Clery Act

The risks associated with special or large campus events are concerning. Neglecting the Clery Act and your basic responsibilities to have your contingency plans ready means you expose your students and people to life-threatening mass shooting, or terrorism incidents at campus events. ,

The very basic requirement to comply with the Clery Act is to establish a dedicated critical emergency communication and mass notification that could ensure campus safety. According to the Clery Act, universities or colleges must reveal their steps to controlling threats on campus and the inability to comply with the law may draw penalties for them. 

The rapid frequency of campus critical events are a growing concern for higher education and its students. The Clery Act provides guidelines on how universities and colleges can keep their students informed as emergency incidents are unleashing. 

According to the act, the critical event management platform must emphasize on critical communications to alert its stakeholders and help them with the rapid preparedness process. Additionally, the critical communication must provide real-time feed to its students and keep them informed of the situations. By providing visual risk intelligence and location intelligence,  Zapoj helps avoid information fatigue and deliver the right message with its mass notification or emergency alerting system. To simply put, Zapoj Critical Event Management can provide data analytics and reporting, simplifying compliance with the Clery Act. 

Conclusion 

Critical event management platform Zapoj builds a robust recovery plan to combat catastrophic events at campus. To be compliant with the Clery Act and most importantly ensure campus safety, higher education needs AI-powered risk intelligence and emergency communication tools. Using its location intelligence, situational awareness, and mass notification capabilities, Zapoj helps bolster campus security and provides a safe environment for everyone associated with the campus community including your students, faculty, and staff. 

If it is a campus event or natural disaster, Zapoj keeps your people informed and safe and to the best of its potential, it encourages resiliency. 

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ZSuite

Zapoj CEM Makes “Adherence to Assembly Bill 685” Easier for Employers

With global offices returning back to work, the approach to dealing with workplace safety in response to the COVID-19 pandemic is changing its course now. New regulatory compliances are setting in, while the norms differ from state to state. The California Government has added a new layer of safety protocols with changes in Assembly Bill 685 to be followed by employers with an immediate effect.

Assembly Bill 685 or AB 685 is set to enhance California’s Occupational Safety and Health Act (Cal/OSHA) existing COVID-19 emergency and safety standards. It is a temporary standard that remains effective until 2023.

 

Emergency, Temporary Cal/OSHA Standard

As per Cal/OSHA legal obligations, all employers must notify their staff and local health units of the workplace transmission of COVID-19 infections. The incident of potential workplace exposure to the disease must be brought to the notice of concerned persons within one business day.

AB 685 is bolstering its regulations to ensure employee safety and wellness from the COVID-19 pandemic. Employers must adhere to the compliance requirements of the bill and failing to do so may result in hefty civil penalties.

It is about making necessary changes to what businesses already had to combat the COVID-19 outbreak in the workplace, which means new investment in tools and manpower that can possibly help reduce any risk of Cal/OSHA violations. The expenses in round-the-clock vigilance may bring a financial burden to small-scale businesses.

 

Amid so much uncertainty, the question is how you can achieve compliance then? Zapoj CEM brings to you an efficient way of adhering to the AB 685 legal obligations without having to worry about business resiliency. With Zapoj being vigilant at every step of the COVID-19 transmission, it is easy and quick to respond to your employees and public health officials.

 

Keep up with AB 685

AB 685 has several additional legal obligations which employers need to follow. Zapoj is a powerful critical event management tool with built-in capabilities that seamlessly adjusts to immediate requirements in restricting workplace transmission and the risk of getting shut down.

 

Notifying everyone who matters for business resilience

Within your workplace premises, chances are that one of your employees is COVID-19 positive is quite high. During a certain time period, any of your employees who have come into contact with the infectious person must know that fact they may have high risks of contracting COVID-19.

AB 685 states that as an employer, you must provide a written notice to your employees and even the employers of subcontractors who were present in the worksite with the exposed person.

This written notice can come in different forms- emails, text messages, social media messages, and more.

Using Zapoj, you can achieve the flexibility of rapid notification delivery within a specified time. Zapoj has a critical alerting system alongside powerful mass notifications. The real-time notification can escalate immediately when the contact management receives the alerts.

The contact management keeps each of your employee’s data up to date with accurate information about mobile numbers, residence addresses, and locations. The best advantage of Zapoj is that you can flexibly use pre-built notifications and send them in real-time so as to ensure your employees never miss critical information. Alongside, the mass notifications as sent via multi-channels enable you to reach the right person at the right time on devices they use. Emergency notifications can reach your employees through email, text, voice call, push notifications, and pages, and that is significant in adjusting to the notification norms of AB 685. So eventually, you will be satisfied with the capability of Zapoj that gives you global coverage with ease. As a result, you can trace a number of people exposed to potential COVID-19 hazards depending on the response you receive through two-way communication, which also makes building an isolation program easier.

 

Preventing the risks of a shutdown

AB 685 enforces a law where employers must notify local public health agencies of the COVID-19 transmission at the workplace where employees have tested positive with laboratory-confirmed cases for two long weeks.

Similarly, Cal/OSHA preserves the rights of issuing an Order Prohibiting Use (OPU) forcing employers to shut down their operations if they are found to violate safety measures and put their employees at the imminent hazard of COVID-19 infection. The law emphasizes moving employees to the safest place until the place is free of danger or harm of COVID-19 infections.

To take control of the infected routes so no one can meddle with them again and avoid person-to-person and place-to-place contacts, a deep analytics-based risk intelligence can enable data collection, provide visibility into potential future risks of COVID-19, and help implement robust measures to reduce any damage like business disruption.

Zapoj uses location awareness and risk intelligence. Using these two innovative technologies, we can get insights into workplace contact tracing at scale. Zapoj gives us the ability to perform location analytics in close relationships with data we usually collect from the infected locations or routes and determine the accuracy of origin of infection in the workplace premises. This visual awareness speeds up the process of identifying contacts of employees, alerting them of the potential risks and thereby encouraging them to follow social distancing or quarantine norms.

In addition to location awareness, organizations or employers can take immediate actions to employ disinfecting or cleaning measures at the infected locations around the worksite.

With Zapoj offering 360 degrees of view in workplace risks related to COVID-19, you can make data-driven decisions, avoid any major risks that can expose your employees to health risks, and keep up with business continuity. At the same time, adherence to AB 685 is highly maintained at all levels.

 

Maintaining productivity and customer satisfaction

So to maintain the legal obligations of AB 685, if you have any employee contracted with COVID-19 infection, employee wellness is a high priority that requires you to notify your employees and all those who have come in contact with the COVID-19 positive person to go for isolation and under medical checks.

With half the workforce, your predefined business objectives can take a hit. You need double the productivity and efficiency to achieve your goals that cannot impede user experience and incur business losses. Employee scheduling needs to be built up from the ground up, which may take up time and cost you your business.

Zapoj alleviates your pain of building a staff scheduling. With built-in shift calendars, Zapoj can optimize your staffing needs in real-time. Take advantage of on-call staffing notifications to collaborate with your employees as needs may arise at your organization. Calendar views give you a broader picture of how your employees are scheduled for the day, week, or months. During any emergency, you can escalate critical notifications for on-call teams via SMS, push notifications, and email and get your employees who are available to take charge.

During COVID-19 situations, Zapoj staff scheduling can be beneficial in handling unexpected workloads stemming from an absence of concerned employees while giving your business resilience and agility.

Amidst the concern of employers so as to how to adhere to AB 685 legal requirements, Zapoj CEM equips you with all necessary tools important to maintain employee safety and wellness, business continuity, and take responsibility for stopping COVID-19 from spreading at your workplace. In the day’s end, Zapoj strives to foster the economy, boost productivity, and help create a safe place for employees.

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ZSuite

Zapoj Incident Management to Bring Greater Visibility into End-to-End Vaccination Drive

Critical event management is a powerful way that gives every stakeholder resiliency in businesses. This holds true to the operational success of immunization clinics across the globe too. As COVID-19 vaccinations have started picking their pace, public healthcare organizations ensure every individual who is getting immunization is monitored all the time until they get the second dose and develop immunity without any adverse effects.

However, it is not about tracking updates from vaccine volunteers only, COVID-19 vaccination is built on integrated systems with vaccine manufacturers, supply chain distributors, clinicians, and finally consumers relying upon each other.

A little delay in response to time-sensitive issues can impact immunization at large and hit back at governmental compliances.

At every leg of the vaccine journey from its manufacturing unit to volunteers, we need situational awareness and risk intelligence to detect incident types, notify every person involved in the process, and ensure all set of the processes of the COVID-19 immunization is carried out efficiently.

Zapoj IT Incident management tool provides error-free and consistent communication pathways we can use to enable the right incident management processes in vaccination programs and keep everyone well informed about the next course of action.

 

Anticipating Vaccine Vulnerabilities

COVID-19 vaccines are sensitive to high temperatures and susceptible to damage that can impact their efficacy too. Additionally, any unpredicted incidents like fire, vandalism, and labor unrest can further impact the process handling.

Accelerating the process of communicating is quite powerful to mitigate the risks of products being damaged by any form of critical incidents.

Zapoj simplifies the building of COVID-19 vaccine distribution planning. With ready-to-use mass notification templates, you have little to waste upon crafting a critical message from the ground up, making it faster to escalate the contextual message to the right person or recipient who is eligible to take control of the incidents immediately.

Anyone with user permission can edit the message, schedule it, and send via multiple delivery paths- SMS, voice call, social media, and email so that you never miss a critical message and take the right step.

A real-time CEM dashboard on Zapoj improves your visibility into how vaccines are keeping up with the temperature soaring high or any upcoming incidents. The power of risk intelligence makes detecting incidents and sending notifications so easier and faster than you know and your operators can perform the right tasks to move vaccines to the safest location at the earliest. The good news is that two-way communication is quite robust that ensures your notifications reach the right person after it sends back feedback.

Zapoj CEM gives everyone in your team the power to stick together on the same platform and communicate to update in real-time. We, therefore, can reduce any vulnerability to vaccines much ahead of time and ensure immunizations take place at the right time.

 

Verifying Vaccine Status

Vaccination drive must comply with the health and wellbeing of the volunteers. To keep with government compliance, it must provide a way that ensures safe operations while also taking into account several key touchpoints like vaccination records, test results, and the health status of volunteers.

When vaccine availability is confirmed at your medical unit, people who have signed up with Zapoj CEM would receive COVID vaccine availability alerts that notify them to appear on a scheduled clinical meet. After the vaccine is administered, an individual would receive a confirmation message stating the next schedule of vaccines. In between the first and second doses, medical authorities can carry out vaccine polling to verify the wellness and health status of the volunteers. The power of affordable mass notifications brings greater visibility to vaccine efficacy and encourages steps that would probably mitigate any health risks.

Zapoj mass notifications also play important roles by sending social media messages and inform people about the immunization programs taking place in specific locations. Geo-targetted notifications can reach every people who are fit for the drive.

With mass notification capability and incident alerting, Zapoj gives every stakeholder to maximize the potential of unified communications alongside critical event management. Bring it today, design and build fast and scalable communication networks orchestrated to manage vaccination end-to-end, provide critical information flexibility that mitigates vulnerabilities, and help you build trust.

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ZSuite

Zsuite – A Comprehensive Platform for Critical Event Management

An All-In-One Critical Event Management Solution

Between rising security risks, natural disasters, climate change, business application slowdowns, IT outages, and unpredictable man-made threats. it’s not a question of whether, but when, a serious security or performance issue with your digital or physical infrastructure will endanger the health of your business or the communities you serve. The results can be immediate and devastating. For a business, they may include lost revenue, reduced employee productivity, a drop in share price, regulatory fines, and reduced customer satisfaction and retention. For a public safety agency or a health care provider, the stakes can be life or death if a doctor or nurse fails to receive an urgent order, or the public isn’t notified of an emergency evacuation.

The key to successfully managing incidents. both crisis and day-to-day operational incidents, revolve around making informed decisions and having the visibility to communicate quickly and effectively. Zapoj CEM Zsuite platform provides a robust suite of services to empower better decisions throughout the incident lifecycle to protect your most important assets.

The Zapoj Critical Event Management Platform is built on the most secure, scalable, and reliable infrastructure with multiple layers of redundancy to provide real-time threat detection, situational awareness,  integrated response, and collaboration capabilities all with a single, enterprise-wide view.

Built on top of these core functionalities, Zapoj  CEM Suite aka Zsuite provides flexible services to address specific client risk intelligence and critical communication needs and use cases. These services include Visual Risk Intelligence, Crisis Management, Mass Notification, Major Incident Management, IT Event Altering, and Staff Scheduling.

Zapoj CEM framework can be used across many industries to address emergencies. Harnessing thousands of data from various emergency sites, Zapoj CEM identifies the degree of threats to the organization, assets, people, and supply chain depending on its locations. All this necessitates the escalation of automated response preparedness plans as relevant to company policy and compliance meant to analyze blocks and mitigate future risks as well as improve business efficiency.

 

How it works

Zapoj Zsuite brings together all required services for organization Security, Incident Command Operators, IT Operations Teams and Risk Management professional to  Discover Impacted Assets (People, IT Systems, Supply Chain, etc), Take Action in Initiating Response Teams using Automated Workflows, Collaborative tools such as Chat, Video / Audio Conferencing to keep all stakeholders on the same page, Examine Team Responses, escalations, and overall performance and Finally Analyze Performance of Teams in handling risks.

Our approach to Critical Event Management enables organizations to quickly and reliably:

  • Increase visibility into global ware threats
  • Reduce or automate the time to initiate action
  • Communicate and collaborate over Chat, Conferences, share documents
  • Minimize the cost to restore normal operations
  • Gain a common operating picture across the organization

Increase visibility into global wide threats and common operating pictures

Via a single, interactive console, users get a birds-eye geographical view of the state of the organization in real-time. Zsuite Visual Risk intelligence delivers the most accurate information in real time to key decision makers by providing them with simultaneous visibility and interactivity to gain a complete and shared boots-on-the-ground understanding of critical events your organization faces so that operations can effectively manage day- to-day challenges and respond to disasters when they arise.

Reduce or automate the time to initiate action

As the situation changes, Visual Risk intelligence allows you to alert crisis response teams and key stakeholders through integration with incident communications and mass notification. Through better risk preparedness, organizations can be more proactive when dealing with threats. This can help them mitigate or avoid the impact altogether. This can result in avoidance of costs that might include shutdowns, fines, loss or damaged inventory and even loss of life.

 

Communicate and collaborate over Chat , Conferences, share documents

From Zapoj workspaces, crisis teams can coordinate all response activities, teams and resources to accelerate recovery times and maintain command and control when crises evolve into unanticipated scenarios. With all stakeholders – from responders in the field to executives in the boardroom – working from a common operating picture, you will never have to worry that your response plans are not getting executed or tear yourself away from mission critical activities to provide a status update.

 

Plan and ready for any critical event

Every day, operational issues impact productivity and revenue, cause production slowdowns, delay responses to time-sensitive issues, and require tracking for compliance purposes. To ensure a quick response and fast resolution, it is critical to follow the correct procedure and include the information required for each incident type. The incident has a prescribed set of processes that must be followed in order to efficiently resume regular operations, notify the correct internal and external stakeholders and comply with organizational and industry guidelines.

With form driven and highly customized templates for Incident Management and Mass Communications, can be configured to fit the needs of any organization or government agency with customizable variables and a separate incident response plan by location, line of business, or facility. Multi-step workflow that prompts users to select the correct incident type.

Data driven analysis for operation business resilience

Analytics provides incident response trends which are available by group, time or type to help continuously improve processes and assist managers with resource planning and optimizing response times and SLAs. With interactive response timeline monitoring, and early warnings, businesses can proactively ensure adherence to the organizational service level objectives.


Distinguishing Features of Zapoj CEM

Zapoj Critical Event Management brings several innovative and advantageous concepts to the management of operational resilience

  • The convergence advantage: merging the disciplines of security, BC/DR, and IT ops into a single model
  • The process advantage: elevating these disciplines to a process view, useful as an integration and measurement framework
  • The Maturity advantage: provides a foundation for practical institutionalization of practices—critical for retaining these practices under times of stress