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What Will Oil and Gas Industry Need to Mitigate IT System Failure?

Every organization needs Information Systems to optimize massive and complicated work processes with proper optimization of resources in order to boost communication and coordination. Oil and gas industries are huge industries – that need performance-oriented IT infrastructure, and there could be less doubt about it. IT system security is essentially mandatory to enable resiliency, bringing the architecture to the forefront of product success and enhanced user experience.

To improve the exploration, development, and production, Zapoj provides robust IT system support to enable an IT architecture to work incessantly with built-in

capabilities of IT alerting, workflows, and rapid communications. Improving efficiency throughout the oil and gas industry operations using the CEM platform technology is one of the greatest enablement of Zapoj. As the industry needs to integrate its IT systems, it can focus on a few important requirements- interoperability, risk analysis, and coordination.

Maximizing IT Systems  at every level of the oil and gas operation processes

Maximizing IT Systems at every level of the oil and gas operation processes - zapoj Blogs

Leaders know the complexity of oil and gas production. Integrating IT systems and bringing data to analysis keeps everyone informed and alerted about any vulnerabilities that likely impact the operations. The mission-critical advantages supported by Zapoj make end-to-end system visibility efficient and fast.

The industry involves three critical stages for resource production – upstream, midstream, and downstream. At every step of the production process, IT systems help streamline operations. From the stage of upstream where exploration and production occur- to midstream processes that encourage storing and transporting of products- to downstream in which by-products are generated, a disparate IT infrastructure is significantly enhancing industry performance.

Leaders know that their participants – employees, like field workers, control central operators, operations staff must leverage a rich and interactive user experience through applications they use-

  • Specialized applications to keep track of oil and gas workflows 
  • Sophisticated drilling software to optimize the design for tubing and casing
  • Word processor or collaboration software to store project-related data in the space of reservoir management 
  • Enterprise-level collaboration application for employees and stakeholders
  • Unified communication system to monitor operational systems 
  • Manufacturing Execution Systems or MES to decide product manufacturing 
  • Computer-integrated manufacturing (CIM) to control the production process
  • ERP to monitor oil reserves or wells, encourage track and traceability, and forecast demand 
  • Human resources systems for employee management and optimization of productivity 

Engineers, geoscientists, and a large oil and gas company staff need reliable and robust application systems that provide the accurate capabilities to perform in real-time.  Making use of these tools on time provides scalability and high performance for resiliency. The system performance and scalability may experience disruptions with the fallout of any of the IT tools, requiring the leaders to build high-grade visualization into its infrastructure to detect IT incidents and real-time alerts to improve Mean Time to Resolve (MTTR).

With Zapoj leveraging visual risk intelligence, stakeholders enable its IT incident management team to make efficient predictability of upcoming incidents involving power outages, system downtime, and cyber security threat. The ability to minimize downtime and its related impact helps leaders drive efficiency, productivity, and quality.

IT System integration capabilities to win back lost businesses IT System integration capabilities to win back lost businesses - zapoj blogs

 

A single architecture that integrates all of these essential IT systems encourages improved work and efficiency. It supports the business by simulating structured and unstructured data to harness actionable insights and encourages collaboration, visualization, decision-making, and problem-solving. In addition to ensuring quality control, Zapoj helps in loss management, allocation of resources to optimize performance, and mitigating IT failure.

Advancing end-to-end IT incident visibility Advancing end-to-end IT incident visibility - zapoj blog

The need for digitization of business processes across any industry has seen the massive adoption of ITSM tools and monitoring tools. By integrating with the existing ITSM infrastructure, this critical event management platform provides the best capabilities to manage IT incidents.

A unified approach to connecting its dispersed and disparate tools while allowing robust coordination between DevOps, ITOPs, SecOps, field service operators, and stakeholders helps bring critical information to everyone’s clutch with ease.

Visual risk intelligence quickly parses data by removing noise and helps build a common operating picture to gain advanced situational awareness of IT incidents in real-time.

Losing track of any of the IT systems- for example, an ERP that helps track key business process operations, monitor batch of certain products, detect business demands, or help with supply chain management, causes predictable consequences. It costs businesses millions of dollars in lost revenue.

Using location intelligence, Zapoj expands its geospatial capabilities, enhancing the tracing efforts in identifying the particular IT system susceptible to risks or impacts of the critical events ahead of time. As leaders can predict IT incident threats and populate automated IT alerting, they can help launch accelerated recovery efforts.

Reduce response time with automated workflows

Industries need to allocate more resources to develop their IT resources team, which promises to monitor systems and processes appropriately. The analytical competencies to identify threats from data as Zapoj collects through sensors built upon IT systems provide enhanced opportunities to create customized and automated digital workflows. Zapoj populates digital workflows when it detects upcoming threats and sends out accurate alerting in real-time. By reducing heavy responsibilities from the entire  IT team, Zapoj targets only the person in charge of mitigating the IT incident event, improving productivity, and Mean Time to Resolve (MTTR).

Increase future response with reporting and analytics increase future response with reporting and analytics - zapoj Blogs

The expansive nature of oil and gas production across its various territories regularly interacts with massive amounts of data. IT incident handling before, during, and after an incident gives a way to sift through data and enables leaders to prepare a better IT incident event management strategy. Building with the data related to risk mitigation, leaders can use Zapoj that helps them analyze different variables like the propensity of IT incident impacts, how it was tracked, who handled the incident, and what steps the team required to mitigate it. The historical data makes it efficient and accurate for the team to build better on-call schedules and allocate resources so that they can alert their people who can use multimodal communication channels and achieve contexts with every message. Also, team collaboration can be more effective with real-time connectivity, enabling them to make data-driven decisions for fewer impacts on their future preparedness actions.

Combining all necessary after-action reporting for audits, leaders in the oil and gas industry can drive strategic value to their operational processes and have improved action plans ready to achieve the targeted results.

Oil and gas industry leaders are interested in exploring the critical event management side of things to know how it can be more significant assistance to risk assessment, operational efficiency, productivity, and performance without prolonging the time of IT incident or IT system failure.

Taking advantage of dashboard analysis that provides insights into impacts, mitigation efforts, and prospects, they know which areas to work with to better maintain their IT system functionality. Zapoj holds massive potential with its offerings like visual risk intelligence, location technology, and situational awareness.

It can be an extended part of the IT management system to integrate all essential tools, build visualization over them, and ensure their performance at the top level.

To enhance the capabilities of IT systems, leaders can make use of Zapoj and help build resources that contribute to the development of society and the community.

Ask us for a demo,. Zapoj can be your strategic partner in transforming your IT system architecture and helps you achieve a competitive advantage.

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ZSuite

Unified Communication and Collaboration Scale Recovery During Critical Events

We know critical events do not limit to a specific domain and it impacts everything at large. Business leaders thus have been identifying business resilience efforts for familiar critical events that include terrorisms, natural disasters, pandemics, telecom outages, cyberattacks, data breaches, server downtime, and many more other possible scenarios. Despite business leaders have preparedness strategies, a different kind of threat environment may impact their efforts to keep up with business continuity and resilience.

Even though you forecast threats and unleash the best efforts, your attempts for business resilience may not work to the fullest when impacted by uncertain pandemics like COVID-19. For the worst-case scenario, the synchronicity of COVID-19 converges and influences other critical events to appear stern and complicated to handle for the world. That was the reason why businesses around the world have incurred losses and still facing hurdles. This is the biggest picture of critical events which is integral to one another.

However, when we talk about a critical event, it does not broadly relate to the high impact volcanic eruption, flood, or anything else. It may refer to incidents that affect your operation at the initial stage.

Be it COVID like critical events or small events, they lead to one common consequence- financial losses, a threat to life, and also reputation damage.

Crisis communication and collaboration that is flexible, scalable, and transparent can give business leaders the speed and power to address challenges much before they appear and impact the business.

In essence, what today’s business leaders need is a crisis communication and collaboration tool to facilitate a critical event management plan with powerful capabilities including multi-modal delivery, two-way communications to coordinate with everyone involved while keeping every stakeholder informed.

Zapoj enables powerful communication and collaboration during critical events and gives all stakeholders the opportunity to work better together towards running initial response, performing the right task, restoring incidents, and continuing business operations.

 

Zapoj architecting crisis communications for your organizations

Thousands of best possible case scenarios related to critical events may appear for your business. If we imagine a conventional fire in your office, what would be the first step of your action plan? Owing to this scenario, Zapoj has tools and features that you can use to implement better preparedness efforts. Now, how should business leaders accomplish their efforts? Let’s deep dive into it.

 

Building relevant plans and policies

As part of your preparedness effort, you should have a plan that includes everything about handling emergency responses, assessing risks, notifying stakeholders to follow-up recovery. Without you having a plan, you play around with guesswork and expect everyone should be aware of their respective responsibility and recovery preparedness. But, this strategy does not work and brings more risks than you could imagine. Be more proactive and rather than just hoping for the best thing to happen, you must have critical event management or a unified communication tool platform – Zapoj, that takes out anticipation and moves you forward to a better solution.

Using task management in Zapoj, you can have your critical event management plans and policies ready and make them accessible to every stakeholder so that they can be aware of specific tasks to be performed during the critical event. Supported by two-way communications, when any critical event occurs, business leaders can make informed decisions and keep everyone informed about what is currently happening internally in the organization and future course of action. Any individual at risk can be reached immediately using emergency notifications, and thus ensuring their safety at future events too.

Business continuity plans can be also be kept in a unified drive, making it easily accessible too for everyone in the organization. No matter where you are, anyone in your team can easily get hold of important information from the drive and share it between team members. Accelerating engagement is twice as effective during critical events.

 

Using predefined templates

During critical events, cognitive intelligence stops working impeding communications to flow at normal speed. In about 80% of cases, figuring out what to communicate becomes tough. Zapoj allows you to build critical communication templates in advance and restore them either in drive or CEM platform.

These templates are error-free and tailored to specific incidents that can escalate on detecting specific emergencies and reach the right person to respond at the right time from CEM. As is with drive, a responder can shuffle through drive and send informative notifications to your employees.  With contextual and clear messages, you communicate in less than predictable time, reduce response time to act, run rescue operations, and keep your employees safe.

 

Targeting personnel by locations

Zapoj can let you build a database or contact center with updated employee information with proper contact numbers, email addresses, residential addresses, and other core information.

 

During any critical events, Zapoj mass notifications can target employees using visual geographic maps or dynamic targeting such as IP addresses so that operator can easily reach the person to alert him or her. The workflows of these emergency notifications will followup when missed the initial alert. Thus, Zapoj brings the flexibility of two-way communication that keeps flowing until the emergency message is acknowledged.

 

Collaborating through the multi-channel delivery pathway

Improving response time during crises is the ultimate goal of Zapoj that keeps people engaged in a fantastic way. Its multi-channel notification delivery pathway is consistent across all channels while maintaining the significance of messages at any condition. A responder can automate any critical notifications on devices like social media, phone, desktop, pager, and others. Regardless of where your people are, messages in the form of voice calls, SMS, emails, social media messages can reach them. So, every time you send, you can ensure your messages are correct and contextual so as to avoid confusion and panic while helping mitigate the business risks with immediate effect.

With Zapoj, we can expect no delay can impede our effort to restore critical event impacts and resume normalcy.

Zapoj provides a scalable solution with its multidimensional features- mass notifications, emergency alerting, drive, task management, IT alerting, and more to facilitate relentless recovery efforts for critical events. If you want a rapid recovery process, Zapoj is the tool that provides you the freedom to help your people stay informed and safe.