What Will Oil and Gas Industry Need to Mitigate IT System Failure?

Every organization needs Information Systems to optimize massive and complicated work processes with proper optimization of resources in order to boost communication and coordination. Oil and gas industries are huge industries – that need performance-oriented IT infrastructure, and there could be less doubt about it. IT system security is essentially mandatory to enable resiliency, bringing the architecture to the forefront of product success and enhanced user experience.

To improve the exploration, development, and production, Zapoj provides robust IT system support to enable an IT architecture to work incessantly with built-in

capabilities of IT alerting, workflows, and rapid communications. Improving efficiency throughout the oil and gas industry operations using the CEM platform technology is one of the greatest enablement of Zapoj. As the industry needs to integrate its IT systems, it can focus on a few important requirements- interoperability, risk analysis, and coordination.

Maximizing IT Systems  at every level of the oil and gas operation processes

Maximizing IT Systems at every level of the oil and gas operation processes - zapoj Blogs

Leaders know the complexity of oil and gas production. Integrating IT systems and bringing data to analysis keeps everyone informed and alerted about any vulnerabilities that likely impact the operations. The mission-critical advantages supported by Zapoj make end-to-end system visibility efficient and fast.

The industry involves three critical stages for resource production – upstream, midstream, and downstream. At every step of the production process, IT systems help streamline operations. From the stage of upstream where exploration and production occur- to midstream processes that encourage storing and transporting of products- to downstream in which by-products are generated, a disparate IT infrastructure is significantly enhancing industry performance.

Leaders know that their participants – employees, like field workers, control central operators, operations staff must leverage a rich and interactive user experience through applications they use-

  • Specialized applications to keep track of oil and gas workflows 
  • Sophisticated drilling software to optimize the design for tubing and casing
  • Word processor or collaboration software to store project-related data in the space of reservoir management 
  • Enterprise-level collaboration application for employees and stakeholders
  • Unified communication system to monitor operational systems 
  • Manufacturing Execution Systems or MES to decide product manufacturing 
  • Computer-integrated manufacturing (CIM) to control the production process
  • ERP to monitor oil reserves or wells, encourage track and traceability, and forecast demand 
  • Human resources systems for employee management and optimization of productivity 

Engineers, geoscientists, and a large oil and gas company staff need reliable and robust application systems that provide the accurate capabilities to perform in real-time.  Making use of these tools on time provides scalability and high performance for resiliency. The system performance and scalability may experience disruptions with the fallout of any of the IT tools, requiring the leaders to build high-grade visualization into its infrastructure to detect IT incidents and real-time alerts to improve Mean Time to Resolve (MTTR).

With Zapoj leveraging visual risk intelligence, stakeholders enable its IT incident management team to make efficient predictability of upcoming incidents involving power outages, system downtime, and cyber security threat. The ability to minimize downtime and its related impact helps leaders drive efficiency, productivity, and quality.

IT System integration capabilities to win back lost businesses IT System integration capabilities to win back lost businesses - zapoj blogs


A single architecture that integrates all of these essential IT systems encourages improved work and efficiency. It supports the business by simulating structured and unstructured data to harness actionable insights and encourages collaboration, visualization, decision-making, and problem-solving. In addition to ensuring quality control, Zapoj helps in loss management, allocation of resources to optimize performance, and mitigating IT failure.

Advancing end-to-end IT incident visibility Advancing end-to-end IT incident visibility - zapoj blog

The need for digitization of business processes across any industry has seen the massive adoption of ITSM tools and monitoring tools. By integrating with the existing ITSM infrastructure, this critical event management platform provides the best capabilities to manage IT incidents.

A unified approach to connecting its dispersed and disparate tools while allowing robust coordination between DevOps, ITOPs, SecOps, field service operators, and stakeholders helps bring critical information to everyone’s clutch with ease.

Visual risk intelligence quickly parses data by removing noise and helps build a common operating picture to gain advanced situational awareness of IT incidents in real-time.

Losing track of any of the IT systems- for example, an ERP that helps track key business process operations, monitor batch of certain products, detect business demands, or help with supply chain management, causes predictable consequences. It costs businesses millions of dollars in lost revenue.

Using location intelligence, Zapoj expands its geospatial capabilities, enhancing the tracing efforts in identifying the particular IT system susceptible to risks or impacts of the critical events ahead of time. As leaders can predict IT incident threats and populate automated IT alerting, they can help launch accelerated recovery efforts.

Reduce response time with automated workflows

Industries need to allocate more resources to develop their IT resources team, which promises to monitor systems and processes appropriately. The analytical competencies to identify threats from data as Zapoj collects through sensors built upon IT systems provide enhanced opportunities to create customized and automated digital workflows. Zapoj populates digital workflows when it detects upcoming threats and sends out accurate alerting in real-time. By reducing heavy responsibilities from the entire  IT team, Zapoj targets only the person in charge of mitigating the IT incident event, improving productivity, and Mean Time to Resolve (MTTR).

Increase future response with reporting and analytics increase future response with reporting and analytics - zapoj Blogs

The expansive nature of oil and gas production across its various territories regularly interacts with massive amounts of data. IT incident handling before, during, and after an incident gives a way to sift through data and enables leaders to prepare a better IT incident event management strategy. Building with the data related to risk mitigation, leaders can use Zapoj that helps them analyze different variables like the propensity of IT incident impacts, how it was tracked, who handled the incident, and what steps the team required to mitigate it. The historical data makes it efficient and accurate for the team to build better on-call schedules and allocate resources so that they can alert their people who can use multimodal communication channels and achieve contexts with every message. Also, team collaboration can be more effective with real-time connectivity, enabling them to make data-driven decisions for fewer impacts on their future preparedness actions.

Combining all necessary after-action reporting for audits, leaders in the oil and gas industry can drive strategic value to their operational processes and have improved action plans ready to achieve the targeted results.

Oil and gas industry leaders are interested in exploring the critical event management side of things to know how it can be more significant assistance to risk assessment, operational efficiency, productivity, and performance without prolonging the time of IT incident or IT system failure.

Taking advantage of dashboard analysis that provides insights into impacts, mitigation efforts, and prospects, they know which areas to work with to better maintain their IT system functionality. Zapoj holds massive potential with its offerings like visual risk intelligence, location technology, and situational awareness.

It can be an extended part of the IT management system to integrate all essential tools, build visualization over them, and ensure their performance at the top level.

To enhance the capabilities of IT systems, leaders can make use of Zapoj and help build resources that contribute to the development of society and the community.

Ask us for a demo,. Zapoj can be your strategic partner in transforming your IT system architecture and helps you achieve a competitive advantage.


Top 3 Things Higher Education Can Do To Build Resilience


A real-time risk mapping allows higher school authorities to allocate appropriate resources to anticipate, locate, and respond to critical threats with the help of location intelligence and crisis communications- ensuring safety and security for everyone on and off campus.

Key Takeaways 

  • Emergency responders can use visual risk intelligence built on Zapoj CEM to detect the potential threat and its impacts.
  • Security teams can derive data-driven insights into threats and achieve accuracy with decision-making.
  • Higher education authorities can rely upon Zapoj CEM to evaluate safety measurements at campus and build a safe and secure learning environment.

An integrated suite of emergency communications and visual risk intelligence gives stakeholders, facility management and emergency security team of a higher education institution the freedom to prepare their contingency plan effectively. Taking into account the volatile nature of any critical events, getting insights into the trends can improve understanding of the potential risk and anticipate their impact

on the facilities, people, assets, and operation continuity, encouraging remediation efforts rapidly. 

To keep ahead of the critical events, higher education needs real-time data feed from a variety of sources – IoT sensors, drones, satellites, social media channels to achieve speed and relevancy so that they can establish accuracy in decision making and reduce mean time to repair.  

Unpreparedness ramps up unprecedented risks 

Several academic administrators still rely on disjointed emergency communications systems when they seek to adopt tools for critical event mitigation. 

The diverse and evolving nature of critical events can be intimidating when they ensue. Extreme weather conditions – floods, cyclones, including other natural disasters like earthquakes, system outages or IT incidents, campus shootouts or gunman attacks, or disease outbreak could amplify the risk factors for higher education,requiring them to ensure safety and security for their students, staff, administrators, stakeholders, peers, and partners. The ability to mitigate risk, keep everyone safe, and restore functions at scale is the pillar stone to ensure resilience. 

Campus safety

This powerful approach on the other hand could send out a message to students and their families about their capabilities to help build an efficient emergency preparedness strategy, and also inculcate an outlook to be a reliable and safe academic institution. To begin a comprehensive risk assessment and mitigation plan, higher education institutions can seek Zapoj, a fundamental CEM application to eliminate risk and build resilience into higher education ecosystems. 

Let’s illustrate how administrators, stakeholders, and instructional staff can use Zapoj to become resilient by tapping into competitive advantage. 

Keeping your people safe on and off campus 

Keeping your people safe on and off campus

Campus safety
is more significant than ever since the pandemic has hit, requiring colleges and universities to engage with students, faculty, and people all across campus to keep them informed and safe.

Higher education needs a fast and effective crisis response that is highly effective and scalable during diverse campus events like violence, active shootout, fire, and critical weather events. With Zapoj CEM, AI-powered visual risk intelligence can streamline messages and provide only actionable insights to improve decision making and deliver highly targeted messages to the right people. 

During a variety of critical events, designated emergency response teams can categorize event types and automate notifications specific to geolocations of the receiver when in harm’s way. 

This way higher education can build robust recovery operations and encourage a collaborative environment focused on student’s safety. 

By using Zapoj Critical Event Management, university stakeholders, and all partners can tap into the contact tracing capabilities and crisis communications, enabling effective management of disease control, implementing social-distancing norms, and preventing exposure. This helps the top leadership and emergency team at the universities abide by the regulatories to support the Safe return to campus. Also, colleges and universities failing to encourage reopening of learning institutions can reconsider their decision only if they seek help from a critical management tool. 

Making learning more accessible

Apart from making campus safe for students, Zapoj CEM also helps ensure an uninterrupted learning experience. With the formal education shifting to a remote ecosystem, colleges today need to employ virtual learning to adjust to the current curriculum. 

Making learning more accessible

Providing robust IT systems not only keeps up with the education but also helps in unprecedented administrative work, ensures wi-fi connectivity in libraries, and keeps networks running for administrations to continue operations.  A few seconds of IT outage can impact the learning experience and also suspend core operations. By identifying the root cause of IT incidents, Zapoj automates digital workflows to the right IT responder and helps eliminate IT issues instantly. 

Improving on-site coordination 

In the event of an emergency situation during campus events, Zapoj encourages collaboration using location intelligence and enables crisis communication in real-time.

Knowing the whereabouts of the exact number of staff, students, and visitors on the campus, universities can improve outreach and enhance evacuation during fire, shootout or extreme weather events. 

Visitor management

Visitor management is also a great way to ensure safety of people on campus or monitor movement of unauthorized people.  At the same time, location intelligence can be used to help visitors orient themselves and navigate the unidentified routes independently. Simultaneously, visitors can also know the restricted zones and avoid being safe. 



Deriving values from Zapoj CEM gives the university, its stakeholders, and leadership an optimized experience to be resilient by defying the odds of critical events. By using the Critical Event Management platform, higher education can plan, monitor, mitigate and recover the impacts of critical events more effectively. They can therefore enhance their learning efficiency, improve learning outcomes, and deliver bespoke campus experience. 

Many higher education can benefit from critical event management. To know more about Zapoj, give us a call.