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ZSuite

In a Diverse Manufacturing Ecosystem, a CEM Platform Increases the Efficiency of Your Facility

Operational efficiency is one of the most important tenets to establish resilient facilities for manufacturing industries. The unprecedented number of critical events and their frequent occurrences is making it difficult for leaders and stakeholders to keep up with the operational effectiveness and efficiency, while also maintaining the cost and budget for manufacturing operations. 

 

The critical-event-based facility disruptions are major blockers that prevent service continuity,  logistics supply, consumer demand, and finally – business resiliency. Location data is critical to managing facilities more efficiently by identifying risks to businesses. Using Zapoj CEM, leaders will be at the forefront of leveraging location data that helps perform an excellent visual risk analysis. 

 

This gives the facility managers a more accurate visualization of real-world scenarios- where they can deep dive to understand where and how their properties – offices, buildings, vehicles, warehouses, or crucial assets are susceptible to vulnerabilities. A real-time emergency alert before, during, and after unexpected critical events allows them to make better mitigation decisions and avoid the impacts of facility disruptions. 

 

Improve preparedness acts  

 

Tropical storms, cyclones, tornadoes, or hurricanes – some major forms of critical weather conditions bring along the way heavy rainfalls and everybody is quite aware of the situations they may cause to manufacturing industries – if not every industry.

Improve preparedness acts ,zapoj in manufacturing industry.

The impact of these extreme weather conditions exceeds normal business operation disruption. As OSHA defines- employers must build a safe workplace for their employees and ensure safety in the workplace, commuting to work or expecting a safe work environment depending on how employers are following the norms. Following a disaster, a number of variables affect the ability to continue operations, which has a direct impact on the business’s bottom line. 

The first priority step is to ensure the right mitigation efforts to avoid the impact of events before, during, and after as they occur. Additionally, they also need to protect key assets that help operate more effectively. AI-powered Zapoj CEM improves insights into areas or specific facilities in which critical operations happen. 

 

Location analytics makes identifying critical assets more efficient. By developing a common operating picture, leaders can detect severe risks to a specific facility unit or line of units as a whole. Zapoj visual risk analytics specifies the effects of heavy rainfall or water damage to core manufacturing properties or facilities. With advanced analytics in hand much ahead of time, leaders can use a mass notification system to alert people in danger and issue the right preparedness activities. 

 

Integrated with Zapoj CEM, the emergency response team can leverage real-time notification capabilities. For example, during an emergency such as a hurricane or cyclone, they can efficiently streamline contacts preserved in the contact center to only reach the right person who is accountable to undertake the right approach and keep everyone and everything protected.

Using Zapoj, manufacturing leaders enjoy the flexibility to use a multimodal approach, which ensures no critical message goes out of notice. The granular level geo-fencing location technology uncovers the exact location of vulnerabilities, therefore, alerting the emergency response team to move people away from the location to a safe place. Simultaneously, the assets or properties that house in these facilities are shifted to a more safe location so that leaders can avoid expensive replacement or repair costs and be able to continue the manufacturing processes. 

 

Leaders can also design improved preparedness efforts for related critical events like earthquakes, fire, or storms- the primary source of facility disruptions.

 

Encourage better navigation of routes to assets or properties  

 

Facility disruptions are common scenarios as a result of critical events. For stakeholders and partners, optimizing efforts to get back to normal activities is key to ensuring resiliency. 

 

During floods or heavy rainfalls, operations are generally kept on hold until situations are back to normal. In most cases, leaders don’t want the closure of facilities to cling more than for a day or two. 

 

Several hazards are highly likely to come up. This requires them to immediately build a safe environment so that operations do not stop for an indefinite time. Simultaneously, incidences of submerging are quite common during heavy rainfalls, making it difficult to initiate effective safety operations in the affected locations as submerge or floods cause navigation difficulties. 

 

Encourage better navigation of routes to assets,zapoj critical event management

The staff has a difficult time navigating the right area or reaching the right destination. They need more time than usual to find or trace the directions in the vicinity of the manufacturing plants, delaying their efforts to timely achieve operational efficiency. 

 

Zapoj overlays location data of the manufacturing properties and pinpoints the right direction on the geospatial maps that helps staff or rescue personnel find the unnavigable location without any obstructions or safety hazards. The solution of location intelligence, therefore, simplifies the sanitation or safety operations more efficiently. On the other hand, leaders can reduce risks as they eye to mitigate disruptions to facilities with minimal damage to operations or their properties. 

 

Interestingly, knowing exactly where the assets are located gives stakeholders and partners a better way to facilitate asset management and maintenance, which also promises to boost facility performance. Using a Zapoj, they can tailor their facility maps specific to a user or commuter needs in the premises that integrate every detail of buildings, the path of travel, parking area, and more such key area to improve navigation for regular activities as normal. 

 

Prevent disease threat and normalize operations 

 

The spread of COVID-19 has already forced the entire world to work from home stature. But, there are certain challenges for manufacturing leaders as the major part of the operations depends on machinery or machine capabilities. The continuous effort from a scalable workforce ensures production, growth, and customer satisfaction. 

 

Unfortunately, operational resiliency can only be achieved when the workforce can build well-being. Being a highly infectious disease, the transmission rate of the COVID-19 is glaringly high, which can easily infect a large number of people at once when someone comes in contact with infected people. As a result, facility operations can come to halt.

 
 

Prevent disease threat,zapoj,critical event management

With opt-in surveys, Zapoj improves monitoring on the health status of the workforce, enabling to maintain awareness of how things evolve with every passing day. The daily surveys that can be included in the check-ins can pull in information from the responses of the workforce so that new programs can be designed to continue operations according to infections unravel.


 

Also, by leveraging location data, the exact site that was being exposed to infection can be sanitized. The real-time data helps manufacturing leaders allocate appropriate resources and mitigate risk factors to facility disruptions. 

 

Every year, every business type, especially manufacturing operations face disruptions from a number of critical events. But, Zapoj maintains security of service by preventing the impacts of threats from power outages, weather events, fire, man-made disasters, and floods. 

 

Many organizations are building their resilience plans using a critical event management platform. Zapoj integrates with the existing IT system of manufacturing plants or IoT devices to provide a visual dashboard of each and every asset. Therefore, a real-time view into what is happening, how it is evolving, and what impacts is it ensuing improve understanding as well as decision making to accurately progress with enhanced facility management. Ultimately, Zapoj improves operational efficiency by mitigating risks to facility disruptions and provides a better work environment that supports the resiliency and growth of the community. 

 

 

Visit Zapoj for more information and resources that support your operational performance and effectiveness. 

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ZSuite

Bring Critical Event Management to Prevent Unplanned Downtime

Recently manufacturing industries have become increasingly interested in combining smart technologies into manufacturing operations. This particular smart infrastructure aims at shoring up AI technologies to facilitate automation that could reduce human resource burden and manufacturing costs. In addition to improving productivity and enhancing manufacturing efficiency, executives or leaders want to align key objectives of manufacturing resiliency with core goals of keeping equipment operable all the time.

Managing risk to equipment encourages the prevention of equipment failure. This is where manufacturing leaders must have the assurance of data becoming available to them.  By leveraging data from IoT sensors integrated with facility machines or machinery, they can achieve situational awareness and visual risks intelligence together when combined with the critical event management platform. With our CEM platform Zapoj, facility managers can better handle data and prevent equipment breakdown.

Combating manufacturing equipment failure Combating manufacturing equipment failure - ZAPOJ

The idea to leverage data and use them for analytics is practicable to trace types of equipment failure or identify in which facility or plant the machines are susceptible to risk failure. At the heart of the analytics, location intelligence, pulling in data, allowing security information officers to identify predicted failures. Where they locate the vulnerabilities, they collaborate with stakeholders, risk management representatives, and peers to decide potential recovery efforts and make data-driven decisions to adapt to future scenarios.

Integrated with location intelligence and visual risk intelligence – which Zapoj harnesses to combine into its critical event management platform or CEM,  some manufacturing industries are able to mitigate unplanned downtime in manufacturing.

Manufacturing industries, however, are continuously facing challenges in keeping their facilities operable with machines and equipment experiencing a higher rate of exposure to unplanned downtime.

So, how long does manufacturing take to resolve machine failure depends on Mean Time Between Failure and Mean Time To Repair. 

The financial risk of equipment downtime

 

The equipment downtime costs large manufacturing facilities hundreds of millions of dollars each year.

  • As per a study shared by Senseye, machine failures cause manufacturing industries to suffer lost production worth of more than a day each month. 
  • The ‘True Cost of Downtime’ stated the following statistics.
  • Machine or equipment failures result in 323 hours of production loss annually. 
  • The financial risk amounts to $532,000 hourly and $172 million annually because of lost revenues, missed productivity, and time needed to resume the work. 
  • Unplanned downtime costs Fortune Global 500 companies 864 billion due to 3.3 million lost hours annually. 
  • FG500 automotive manufacturing businesses are estimated to lose $557 billion annually.
  • FG500 FMCG manufacturing companies lose $35 billion a year, while small-scale FMCG manufacturing facilities suffer financial losses worth $23,600 per hour for machine failures.
  • Mining manufacturing companies lose $1.2 million a year to machine downtime.
  • Oil and gas suffer unplanned downtime, amounting to $84 million worth of financial losses. 

 

As a preventative measure, predictive maintenance brings much-needed strategic support to manufacturing leaders. However, predictive maintenance can only provide efficiency when combined with the accuracy of predictive analytics that harbors data in massive quantities and helps predict every specific event or scenario. 

The role of critical event management platform 

The solution to implementing the predictive strategy to move out of unplanned downtime and costly financial risks is by getting a critical event management tool, that improves monitoring on the factory floor, each part of equipment in dispersed plants using machine learning.

By capitalizing on machine learning-based visual risk intelligence, Zapoj can improve predictive analytics. Manufacturers thus can build data-backed predictive maintenance strategies to timely resolve machine failure as the CEM tool shrinks duration between Mean Time Between Failure and Mean Time To Repair.

Combine data to achieve real-time risk intelligence Combine data to achieve real-time risk intelligence - ZAPOJ CEM

Unplanned downtime of critical equipment in manufacturing can occur inadvertently or without notice. Many times, these events can happen because of a few conditions- 

  • Heavy water damage to machines or equipment causing jams between parts
  • Part failures- pumps, sensors, bolts, belts, or motors rust or wear and tear for prolonged use
  • Water or oil leaks at the factory site stopping operations
  • Lack of maintenance, or inadequate scheduled maintenance 
  • Unavailability of operators on the floors to manage and restore the failure

Predictive analytics is key to predicting a set of certain conditions that may reveal if machine failure is expected. Leaders have long started using IoT sensors to build connected chains of devices or equipment. Sensors on machines or equipment continuously record performance behavior and status. With Zapoj harnessing these event feeds, it helps filter only those events, which are prone to risk.

For example- the temperature and vibrations are set to some specific control. Big data or IoT monitors if machines are having the right temperature or vibration control. Any type of anomaly if detected, Zapoj develops situational awareness, which further helps in gaining visual risk intelligence to anticipate the specificity of failure. This is how Zapoj reveals the context of dynamic and minor cases and facilitates maintenance tasks for manufacturing leaders or executives.

Mitigate with predictive maintenance alerts maintenance alerts - zapoj

As Zapoj prescribes the maintenance tasks, the factory floor operators or emergency responders need to receive alerts in real-time to prevent unplanned downtime. With visual risk intelligence, when leaders can anticipate risk to critical equipment or machines, they prioritize collaboration and communication.

Creating a conference bridge speeds up the collaboration and decision-making with key stakeholders, peers, partners, and emergency responders.

Two-way messaging is available on a multimodal path, so operators or responders in charge never miss a critical alert. Manufacturing leaders can immediately take corrective action to reduce the unplanned downtime risk. The whole process of preventing unplanned downtime can actively reduce time to tackle the situations.

Identify the location with accuracy Identify the location with accuracy - zapoj

The proactive diagnosis of predictive failure significantly advocates for end-to-end maintenance, so location plays an important role to reach and reduce the impacts of failures before it emerges as a bigger threat and spurs the risk of indefinite closure.

Generally, manufacturing leaders cannot make most of the alerts or signals as they lack geospatial accuracy, which hinders their ability to identify the right location of incidents involving critical equipment failure. With limited location information, they can trace only rough locations, impeding their maintenance or restoration efforts.

Zapoj has embedded location intelligence, which efficiently sieves through thousands of data, builds a common operating picture to allow analytics or emergency responders to trace the location of an event. Further, it helps geolocates the exact location where the assets are located and help address the issue in real-time.

Conclusion

We discussed how unplanned downtime due to critical equipment failure becomes a headache to manufacturing leaders. The inability to prevent or reduce the frequency of machine failures or operation disruptions can increasingly add to lost revenues. However, Zapoj with its AI-powered analytics capabilities can help reduce the risk of unplanned downtime, enhancing operational efficiency across the manufacturing facilities. Integrating Zapoj critical event management not only does help boost better coordination between plants by amplifying the production performance and providing better control of machine productivity. As a result, manufacturing leaders can explore different ways to save costs on costly repair or maintenance or disruptions, bring production efficiencies that enhance cost-effectiveness, and expedite revenue growth.

Learn more about Zapoj to reduce unplanned downtime in various manufacturing industries. Or schedule a demo to advocate smart manufacturing.

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ZSuite

Real-time CEM Helps Manufacturing Industries Keep Their Employees Safe

Seeking to quickly build staff monitoring and rescue efforts into daily operations in manufacturing units, leaders are more than enthusiastic to employ critical event management technology. The technology allows them to tap into the power of AI-powered risk analytics and location intelligence that enhance safety and security programs for their employees. In addition to ensuring employee safety and security, the critical event management tool enhances productivity, improves data accuracy as well as reporting to provide cost-effective solutions to manufacturing production, and help achieve operational efficiency and effectiveness. Taking advantage of the leading CEM tool, Zapoj- manufacturing industries can be well equipped to handle risk, ensure safety in the workplace, and build trust for long-term working relationships with their employees.

Enhancing mitigation efficiency with wayfinding

Enhancing mitigation efficiency with wayfinding - zapoj  

Perhaps, the most significant application of location intelligence is wayfinding- which guides people through to the optimized route to safety instead of making them feel fatigued and lost during evacuation.

Panic and fear are the two most common human behaviors, turning a normal circumstance into a chaotic atmosphere. Being a familiar scenario of a projected vulnerability to employee safety, the absence of a threat mitigation plan can only aggravate the situations for the emergency response team.

From one end to the other- throughout the manufacturing plant are sprawling numerous units, departments, and offices. Critical events that emerge from fire breakout or active shootout could make employee safety efforts hard to manage.

Location intelligence does not only provide real-time threat capability but also helps locate people or staff in danger’s way. Geofencing technology in Zapoj CEM provides a granular level of location proficiency that identifies people at a particular location without the need for spending more time in localizing which could be otherwise focused on accelerating rescue operations.

Combined, the data Zapoj helps harness could enable the emergency response team to derive real-time situation awareness of where and how they can make the most of the resource at an optimal level so that they can optimize the accurate route for evacuation and move their people to safety with ease.

Real-time location tracking is making wayfinding more efficient and effective for different sectors like universities and colleges or big corporate houses to free human resources from taking other responsibilities to guide people to the right destination. The best thing about implementing critical event management is it can harness location intelligence and help people become self-reliant. The application is now becoming a useful tool to improve safety initiatives in manufacturing sectors.

Expediting predictability and relief work for employees with vulnerabilities 

An easy-to-use critical event management platform can easily extend its support for manufacturing leaders to build fast and scalable mitigation efforts in various scenarios.

  • Avoid fatal occupational injury from machines 

Employees working on difficult operations with different pieces of machinery may expose themselves to security threats. Stakeholders and their partners can map threats from handling of the heavy machines and equipment by their staff.

Accidents or safety hazards are common factors to impact operational efficiency and employee productivity. Starting from automotive industries, pharmaceutical to food industries- they all process their operations using heavy machinery and equipment. This requires leaders to implement a robust structure of safety efforts that predicts threat patterns and alerts them to avoid the impacts from sharp edges, moving parts, hot surfaces as they cause serious workplace injury for employees including,

  • amputations
  • burns
  • blindness 

The network of IoT sensors built on machinery and equipment provides round-the-clock monitoring on their health status or working conditions. By predicting defects in operational capability or gaining insights into routine maintenance work using risk analytics through Zapoj CEM, leaders can achieve context and situational awareness. The capability helps them identify which particular machine parts or equipment is likely to expose risks to employee safety, accelerating the maintenance work or restricting further use of those machinery parts until they are replaced or repaired.

 

  • Improve response during disasters 

Improve response during disasters

Disasters are unrecognizable as to how they can wreak havoc and what would be the post-event situations. From the point of identifying the upcoming critical event threats to the point of allocating resources – that can help optimize disaster preparedness, a robust crisis communication streamlines processes of how leaders can effectively plan collaboratively and build a comprehensive approach to bringing their people to safety.

Natural disasters- earthquakes, hailstorms, floods, hurricanes, cyclones, and many more extreme weather conditions pose threats to the community as well as the people of a particular manufacturing plant or units that are located in the affected area.

These critical events are unavoidable, but Zapoj helps build a better disaster recovery plan, resulting in the reduction of post-event impacts on the operations and facilities, most importantly on people who work at manufacturing sites.

For example, floods or cyclones as they erupt, disrupt transportations, commuting, and life. The high probability of property damage increases the safety risk of people or lone workers.

What would be evolving situations of any critical event are the breakthrough ground for emergency response teams to decide effective efforts to keep their people informed and safe. Getting the ability to get billions of data feeds- real-time weather data, satellite imagery, and many many such data could improve visualization. Revealing upcoming patterns in the situations gives them the right way to make data-enabled decisions, eliminating the scope of making mistakes in recovery efforts.

Zapoj interactive command center is interactive. On the screen, the built-in geospatial map can be overlaid with data and predict how the next few hours could appear- whether it makes the situations even more critical or they would subside. Understanding the situation helps people become more productive and responsive.

Analysis of risk and hazard locations, therefore, speeds up the processes for the emergency response team to manage, prioritize, and mitigate risk and help people remain safe.

Historical data that Zapoj preserves can be used for analysis and decision making, simplifying understanding to build more robust rescue operations and emergency preparedness.

 

  • Prioritize employee health and wellness 

One source of truth, location intelligence is used by leading healthcare institutes to detect the spread of the COVID-19 infections in a particular area or on a global scale.

Zapoj uses this technology to allow digital workflows as and when a mass exposure to infection is detected. An emergency notification escalates to alert people of the vulnerabilities, suggests isolation for those who come in contact with the infection, and processes sanitization of facilities to curb spread in the manufacturing areas. Location technology proves to be effective in maintaining COVID-19 protocols as established by the government or the respective governing body.

Besides this basic disease control effort, Zapoj provides opt-in portals that provide far-reaching employees to register with the HRSM system, allowing them to notify their health status in response to COVID-19 exposure. Based on the updates, leaders can streamline their workforce schedules so that they can maintain operational efficiency without any restrictions.

In pace with the changing patterns of critical events,  Zapoj CEM continues to leverage powerful AI technologies to improve its capabilities at a greater level of speed and efficiency. The enhancement of location technology in combination with risk analytics enables leaders across manufacturing industries to capture data and analyze it, helping them reveal threat pictures in real-time. Zapoj users can build an augmented contextual experience. In an attempt to eliminate safety risks to employees, leaders are two times more likely to improve collaboration and communication, while also preventing vulnerabilities at scale.

Learn more about Zapoj here. If you are planning to leverage CEM technology, schedule a demo for Zapoj.

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ZSuite

Navigating efficient ways to mitigate IT system failure with Zapoj

 

IT service alignment is imperative to bring manufacturing wide agility and resilience. Delivering real-time IT information helps keep manufacturing processes up and running. Faced with challenges that restrict connectedness between systems, make processes complex, and add to high operational costs, IT service delivery transformation is key. 

 

Manufacturing CIOs or leaders can utilize Zapoj to bring disconnected systems together and enable floor operators, dispersed workforce, and teams to gather necessary information, enabling seamless delivery of services for consumption – with the fluidity of operational efficiency from plants to supply chain. 

 

Additionally, the leaders must take an innovative strategy to maintain IT service operations so that unplanned downtime does not become a growth challenge. However, a large line of IT resources- ranging between core and legacy systems like ERP, CRM, HRSM systems, or other plant assets may malfunction and affect your business operations as well as the bottom line. 

 

Deploying Zapoj critical event management platform to help with data visualization and automate digital workflows is key to mitigating IT system failure and supporting resilience. 

 

Restricting the diversified effects of IT system failure 

 

During any kind of critical event that affects the continuity of IT services at manufacturing facilities can be termed as an IT incident. More than severe weather conditions, lack of digital innovations or irregular monitoring of manufacturing IT assets allow them to underperform and eventually they stop working in proper order. 

 

More than ever, critical events are becoming critically tough to mitigate as they grow unprecedented and unpredictable. Resilience practitioners or business continuity managers must know IT systems can have impacts from several sources of potential risks- 

 

  • Cyber security threats or data breaches
  • Server downtime or power outage
  • System or hardware failures 
  • Extreme weather events
  • Lack of skills 

 

As part of overall organizational resilience, manufacturing leaders must see IT incidents as critical threats. However, critical event management does not pertain only to weather-related vulnerabilities, it significantly means the disruption of operational efficiency. A dedicated IT service management helps restrict impacts to business processes before letting a critical IT threat become a serious concern and severe challenge. 

 

To prevent an impact of IT system failure or disruption on manufacturing processes, business leaders need to build an effective crisis communication tool to keep staff and stakeholders informed about the ongoing threat to their IT architecture and suggest ways to mitigate potential loss. 

 

Zapoj seamlessly enables leaders to use its built-in two-way communication features and get necessary resources to prevent reputational damage, while continuing the operations across all plants. 

 

The crisis communication tool scales with the growing needs of IT service restoration, which expands its capabilities to allow IT responders to react as automated digital workflows escalate.  

 

Zapoj Cuts Through Noise and Restores Operations

 

Digital workflows can be triggered automatically based on data that manufacturing leaders can collect to build visualization into vulnerabilities of upcoming IT disruptions. 

 

IoT devices connect IT tools. It gives Zapoj CEM a flexible method to collect data, which is used by business owners to analyze, identify and take appropriate action to prevent future incidents. As part of IT incident management, Zapoj increases efficiency in automating digital workflows- as a result, manufacturing leaders can better manage IT incidents.  

 

Mapping vulnerability

 

Sensors implanted on IT systems can easily detect if any failure is approaching. 

 

Zapoj harnesses data from the connected devices to analyze and categorize it by a different type of severity segmentation. 

 

Regardless of minor or major IT failure, IT incident alerting escalates to reach the right to communicate and collaborate with the IT recovery team. Mapping vulnerability,zapoj,critical event management

 

To decide how to prepare for incident management, incident classification takes a major role. The categorization focuses on which plant has a malfunction in its ERP system or which department is likely to face server downtime or a falter in the HRSM system. Even a minor glitch can suspend manufacturing services, making productivity fall that impacts profitability and customer satisfaction. 

 

Zapoj provides an efficient way to visualize and contextualize data, which helps with the categorization of incidents. The data can be then set upon a command center to build a common operating picture, offering an accurate representation of the threat. 

 

With a single pane of glass at hand, the IT team can achieve data-driven decisions, which further suggests appropriate procedures to mitigate priority-wise incidents. 

 

Leaders communicate mitigation strategies through automated digital workflows- and as they resolve the issues, they can close the ticket. 

 

Enhancing manufacturing efficiency and productivity 

 

IT service disruption can no longer be affecting manufacturing operations as leaders leverage the IT incident management platforms. Using machine learning technologies, Zapoj pioneers the best practices and procedures in mitigating IT incidents and delivers better resolutions to address future incidents. Logged-in threat mitigation history in the system clarifies ambiguity and suggests better recovery efforts for dedicated IT agents. 

 

A swift resolution to the IT threat is enabled by getting everyone – the stakeholders, emergency responders to the same platform. A collaborative approach that Zapoj gives to the manufacturing leaders provides a transparent and accurate platform to build a conferencing bridging and improve the level of mitigation efforts.

Enhancing manufacturing efficiency,zapoj,critical event mangement

Employees working at the manufacturing site also have a scalable communication system to notify of the IT incidents to the right IT responder team.  Learning from the historical data and upcoming threat nature helps them select the right approach and minimize the meantime to resolution, thereby eliminating noise, prioritize IT threats, and mitigate them immediately. 

 

Zapoj provides well-documented IT incident management procedures, which are easy to handle for IT responders as well as employees of the organization. Using multi-modal communication capability, employees can interact with the appropriate department for a quick resolution, reducing the length of downtime.

 

Getting back to normal operations immediately has minimal effects on employee experience that improves their efficiency and productivity. As a result, Zapoj boosts manufacturing performance, increases operational efficiency, and helps maintain profitability.

 

Trusted by many organizations to increase business productivity, critical event management platforms today become an integral part of their IT infrastructure. As organizations need to keep operations running smoothly and avoid critical IT threats, Zapoj can provide the necessary resources for business continuity and resilience. For more information on how Zapoj helps manufacturing organizations avoid downtime, schedule a demo today

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ZSuite

Leveraging a CEM when planning for manufacturing resiliency

Overview: 

Manufacturing leaders need to visualize the evolving scenarios of threats to their operations. A business continuity plan designed with scalable and agile critical event management technology supports their vision to mitigate vulnerabilities and nurture growth.

Key Takeaways: 

  • Harnessing real-time data and using it to build a common operating picture improves situational awareness and provides contextual validity. 
  • Leaders can detect and understand the threat nature using visual risk intelligence that helps mitigate risks. 
  • Critical communication technology improves coordination and speeds up recovery efforts while normalizing operations with minimal impacts. 

When looking to build a strong business continuity structure, the most common scenarios manufacturing leaders keep in mind are the impacts of critical events on manufacturing operations and productions.

Manufacturing industries that have dispersed operational plants are having a greater level of challenges. In a plant located at a far-flung location, cyclones may keep the operations shut, while other dispersed branches continue their operations- but with the lagging support from a disrupted plant, supply chain operations collapse and hit customer fulfillment.

Simultaneously, fire means the closure of a manufacturing plant that needs repairs or relocations. More such growing critical event challenges emerge daily. The types of threat may be different by location, with different types of rescue efforts being brought forward for earthquakes in one place and hailstorms in another place.

Visual risk intelligence and location intelligence improves decision-making and builds a better design that encourages business continuity while giving the best ability to mitigate the impacts of critical events at a large scale.

Why do manufacturing leaders focus on business continuity?manufacturing leaders focus on business continuity - zapoj

It is important organizations of all types should consider business continuity or resilience for operational processes. Identifying or addressing resiliency between every step of the process is crucial in manufacturing industries too.

From securing an IT infrastructure to preventing disruptions to critical equipment and facilities through to providing employee safety and maintaining a healthy supply chain management, they can reduce vulnerabilities to operational efficiency.

If leaders fail to realize the importance of business continuity, they are unable to withstand a variety of threats during critical events, which not only impacts their reliability but also affects their growth.

As per IDC, businesses can have monetary losses of up to $100,000 per hour for an infrastructure failure. Critical application failure costs businesses up to $ 1 million per hour.

Each part of the manufacturing process is integral to each other- which means the failure of each component has a ripple effect on the resiliency and most importantly growth. Rapidly responding to critical events and adapting to their impacts can help manufacturing leaders become resilient.

Zapoj CEM can provide flexible business continuity strategies that manufacturing leaders can utilize to be prepared for unexpected threats and get the ability to detect, respond, and recover from critical event threats.

Achieve a better view into threat recoveryAchieve a better view into threat recovery - zapoj

Organizations today look to continue their operations across every significant area. Disaster recovery can only be one side of the resiliency approach, but business continuity provides a holistic advantage to leaders and their future growth scope.

To achieve speed to overall resiliency strategy, recovery efforts should be designed ahead of time – not only when disaster emerges with the trigger of a fire, storm, flood, or other devastative incidents.

The ability to harness historical threat data in respect to the impacts that ensued some time back or a year ago could lead to the discovery of the exact causes of IT system failures or critical equipment failures in some parts of the manufacturing plants. In addition, artificial intelligence that simplifies the identification of threat patterns can reveal missing links in the recovery efforts of a particular time and suggest improved methods to remediate vulnerabilities to operational efficiency.

Zapoj gathers lots of data- from imagery satellite, social media channels, weather feeds, public or private agencies, and multiple sources that interact about the events. This robust CEM platform is a dedicated architecture to preserve data into its database, which gives manufacturing leaders an efficient way to analyze and observe – where the impact was so harsher, how long was the facility disruption, or did their emergency response team manage the threat to their assets with their best capability.

By understanding the conditions and impacts of the critical events, leaders can make an informed decision about how much resources they need to mitigate the threat of facility disruptions or what changes they must make to their contingency plan in response to the identical threat in the future.

With an ability to combine a variety of datasets, Zapoj can perform advanced calculations that help reveal ways to ensure employee safety in various situations during a fire, man-made disaster, or extreme weather conditions.

Respond to threats to manufacturing operational processes Respond to threats to manufacturing operational processes

Critical events are becoming more stubborn, frequent, and less predictable. Like every business sector, manufacturing needs to safeguard its people and assets so that the impact of operation disruptions does not linger for indefinite periods.

The winter weather calamities, cyclones or storms and man-made disasters raise challenges to operational continuity. The most common scenario of the impacts of these critical events is facility disruptions due to roof collapses, failed IT systems, or power outages.

To respond to business closures because of the facility disruptions, critical event management-reinforced recovery efforts are the most desirable. The emergency preparedness plan works efficiently and effectively for emergency response teams in different dispersed manufacturing plants before, during, and after the critical events.

Leaders also need to gather real-time data to ensure safety and resilience to their supply chain efficiency. By building a common operating picture, it is easier to achieve situational awareness about where it is facing weather challenges or political unrest. The location data also helps track evolving situations ahead of its route and allows emergency response teams to coordinate better. As a result, the collaborative approach helps optimize resources and manpower efficiently and facilitates operational continuity.

As discussed earlier, using historical data in the Zapoj database, leaders can prioritize incidents that are more likely to occur and impact business operations.  Different types of testing drills can be effective and help manage rescue efforts for them.

It is important to communicate as quickly as possible to collaborate with the right person and facilitate the recovery efforts. Using a mass notification system in Zapoj, they create customized message templates specific to the evolving situations and build contextual awareness for the receivers.

During any critical situation, if employees are in harm’s way, location intelligence gives location accuracy, and reaching out to the right person becomes easier with an up-to-date contact center built upon Zapoj. Emergency responders can escalate messages to the right person to the right location without creating any panic or adding to information fatigue. In safeguarding employees, real-time critical communication plays an important role. The multimodal communication channel keeps everyone informed and protected.

Business continuity in the manufacturing sector is critical to reducing the supply shortage, meeting consumer demand while building strategies to prevent vulnerabilities.

Zapoj harnesses bespoke AI technologies to equip its capabilities to build visual risk intelligence and situational awareness. With the ability to collect data from a global network of tools and technologies and across the manufacturing locations, leaders utilize Zapoj to monitor every step of the manufacturing processes. The real-time visibility into end-to-end operations involving workforce, IT systems, logistics, or supply chain movement provides actionable insights and accuracy into decision-making.

As leaders need to coordinate and collaborate, real-time critical communications improve understanding and therefore keep their emergency people up for mitigating risks and keep their employees protected.

A major part of a business continuity plan depends on the efficiency and effectiveness of tools and techniques that leaders use to handle risks and restore operations.  Zapoj is purpose-built to meet the expectations of emergency response teams to ensure manufacturing resilience.

We know manufacturing resilience is important to future growth and customer satisfaction. Being a manufacturing leader if you are determined to prevent disruptions and support business continuity, leverage Zapoj. Schedule a demo today.

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ZSuite

Critical Event Management Tool for the Supply Chain Management

The supply chain is a bridge that connects suppliers, businesses, and customers. From sourcing raw materials to delivering to the customer doors, the operational effectiveness of the supply chain begins with how the manufacturing leaders build their network strategy.

Prominent global companies have long maximized advantages of location intelligence and visual risk intelligence to effectively drive supply under any circumstances, provided their ability to create visibility across supply chain networks.

Leaders realizing the need to achieve this level of efficiency and agility for their supply chain management, need to tap into real-time data. To build full visibility into the product life cycle, Zapoj supports the evolution of the digital supply chain using its risk analytics and location intelligence capabilities.

Growing visibility that improves supply chain awareness Growing visibility that improves supply chain awareness - with zapoj CEM

It stresses mapping every step of the supply chain route including the delivery network to visualize what is happening and where it is critically going to encounter vulnerabilities. This requires the manufacturing industry to create end-to-end visibility across the delivery network to improve predictability, productivity, and efficiency so that they can improve responsiveness to user demands.

For manufacturing leaders, deriving and combining value through several touchpoints across the procurement of supply chain through to the production, distribution, and customer delivery is key to achieving end-to-end supply chain visibility.

Moving production from one location to another is more than migrating physical assets. Many variables factor in determining the success of supply chain operations and efficiencies. It needs to support the workforce that can optimize the transportation of goods and services on time and fulfill customer demands.

With COVID-19 disrupting global operations, manufacturing leaders must know what restrictions are in place that can impact the supply of raw materials or affect labor participation. Using location intelligence, they can visualize-

  • how their network can function.
  • What are the intervals of freights as they need to move goods?
  • Which plants can operate?
  • How can they use delivery networks in certain conditions to fulfill orders?

Visual risk analytics, which is a powerful feature of Zapoj, helps leaders unravel risk patterns, trends about the current circumstances, and of course weaknesses of the supply chain capability. This real-time comprehension is critical to allocating resources and manpower to help establish the right supply chain techniques.

Common operating picture strengthens logistics decisions Common operating picture strengthens logistics decisions - zapoj

The convergence of location intelligence into supply chain management enables manufacturing leaders to leverage powerful operational visibility. Companies prioritizing location analytics are twice as likely to prevent various sources of disruptions to supply chain operations than those who give location intelligence amiss.

  • Location intelligence removing risks out of logistics way

This is a capability that always proves to be a powerful technology that can predict trends in response to location-based events. Helping to monitor phenomenal threats such as natural disasters, extreme weather, political unrest, or man-made disasters- location intelligence can reveal various sources of threat feeds to work with Zapoj visual command center and visualize risk using visual risk intelligence capabilities. This is directly related to how leaders can pinpoint the exact source of disruptions and predict the impact of those threats on production and logistics supplies. If leaders see this as an unavoidable threat, it has a direct impact on the supply chain efficiency.

But, supply chain visibility through a common operating picture prevents the likelihood of operational disruptions- and leaders can optimize their operations depending on evolving scenarios.

  • Establishing the best route for logistics

Establishing the best route for logistics with Zapoj CEM

Route optimization is one of the best benefits that leaders can maximize using location intelligence and visual risk intelligence. While in transit, supply chain delivery may come across unpredictable labor unrest, political unrest, man-made disasters like active shootouts or terrorist attacks. Critical weather conditions like massive snowstorms, heavy rainfalls, or floods can impact the transportation of goods. Lying idle due to these critical events has a direct impact on the bottom line of manufacturing industries as they double down the cost of logistics management, extra labor hours, and stocks not moving out fast.

Using location intelligence, stakeholders can fetch weather feeds or critical information from social media channels, news, media, or through people notifying them through built-in crisis communication channels. The real-time risk feed gives them the ability to predict threats ahead of time about a particular location and asset. They can unravel which route has the maximum exposure to risk or its impacts- and also, which route is safe for navigation without the risk of disruptions to supply chain operations.

Smart location technology captures rich context and situation awareness to provide stakeholders and peers with real-time data that improves decision-making. Enabled by high-end communication capabilities, the emergency response team can notify the transportation or logistics staff of the upcoming threat and suggest better solutions.

Overlaying data with geographic locations helps identify patterns of supply chain transportation or movement of vehicles. Location analytics which is an inherent technology of Zapoj helps manufacturing leaders track an entire supply chain route, and optimize their operations at its best.  As a result, leaders can reap the benefits of utilizing their resources appropriately, overcoming supply-related inefficiencies, and implementing best practices to avoid future threats to supply chain management.

Best viewed as a powerful supply chain intelligence tool, Zapoj makes moving of goods, tracking, tracing, and safety of business operations easily achievable for manufacturing leaders. By preventing supply chain disruptions with an end-to-end operating view of the supply operations, Zapoj offers great transparency and performance to keep up with the production and customer demand. In the end, this critical event management tool offers the best value to manufacturing organizations’ financial objectives and secure future initiatives.

To achieve real-time threat mitigation to your supply chain operations and grow revenues, inquire about Zapoj.

 

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ZSuite

Top Three Steps to Keeping Your Pharma Manufacturing Employees Safe

Seeking to build safety monitoring into employee’s regular work routine, the pharma industry needs to employ a technology that integrates location intelligence to map fieldworkers, lone workers, or on-premise staff in the manufacturing site in real-time. When facing health hazards or other safety threats, an automated emergency notification system with two-way communication technology improves staff outreach and ensures safety with a focus on a robust recovery process. A critical event management platform like Zapoj provides modern AI technology to handle pharma manufacturing risks to ensure employee health and safety.

Facilitating situational awareness and emergency response 

Facilitating situational awareness and emergency response - zapoj vectors

Pharma manufacturing plants including warehouse, distribution, and laboratory facilities have regular dealings with heavy machinery and equipment. During the manufacturing and production of drugs or other pharmaceutical products, chemical handling is a daily routine for workers. Pharma leaders must be mindful of manufacturing safety compliance and regulatory standards. Some critical fields for observation and maintenance involve laboratory safety precautions, chemical handling, risk assessment, and material safety assurance- emerging as the tough piece of workplace health safety management to handle.

Zapoj can enable leaders to use AI-driven critical event management technology to significantly drives the safety and health goals of their employees. Crisis communication provides effectiveness to comply with the worker health and safety guidelines.

Situational awareness increases visibility into every touchpoint by closely interacting with data. A real-time threat feed is an active source of information to know what’s happening around its plants and to its people. Chemical manufacturing can deploy situational awareness to monitor if there’s any chemical spill or safety risk from heavy machinery. Using an emergency alerting system, they can notify their employees of the risk and warn them of the evolving situations. As employees are dispersed widely across many of the manufacturing plants, employee outreach must be flexible and outright without having to worry about inefficiency in notification delivery. Location intelligence simplifies the process of identifying the right people in harm’s way and providing resources to accelerate the risk mitigation or evacuation process.

In addition, pharma needs to continually gather different layers of data points to assess risk. Zapoj CEM brings the flexibility of assessing historical data in line with a new set of data to define improvements and strengthen future threat capability.

A chemical spill is a usual incident in the manufacturing or laboratory settings, but it requires immediate attention to prevent its hazardous effects on employee health and safety. Exposure to biohazards, radioactive or inflammable compounds can choke and cause health injury. An automated notification reaches the responder to enable an immediate action to reduce its exposure or impact. Manufacturing leaders can therefore optimize situational awareness capability and location intelligence to detect the source of a chemical spill in real-time and automate a notification that prioritizes spill cleanup processes, helping build a safe workplace for employees.

Employee health screening and disease prevention Employee health screening and disease prevention - zapoj Critical Event Management vectors

Having ample resources to reduce the COVID-19 infectious disease outbreak or exposure has become mandatory for every industry, and pharma manufacturing is seeing this as a step to ensuring public health safety.

As is with the higher frequency proneness of the COVID-19 transmission, pharma can use visual risk intelligence to implement health screening for their employees or people working at different facilities. The opt-in health survey capability allows the staff to share health status or self-report symptoms or contact, and infection-related information with the emergency response team to proactively facilitate the isolation process and restrict transmission in the premises. The built-in contact base also keeps records of the staff with symptoms or temperature to track the health status and initiate a timely return to the workplace as per health guidelines.

Facility mapping scales at speed as the visual risk intelligence and location intelligence capabilities provide accuracy in mapping locations or spaces with a higher probability of infection tendency. So, real-time tracking and monitoring keep everyone informed of infection contact to immediately suggest sanitization of the particular location or site. The solution helps pharma understand the infection risk, evaluate its strategy to curb infection, and develop a safe and risk-free environment for a return to work and continue to achieve operational efficiency.

Real-time emergency notifications 

Real-time emergency notifications- zapoj Critical Event Management

With the ability to use real-time mass notifications on multi-modal channels, the emergency response team can achieve their mission to implement occupational work and health safety and security for their employees from the potential health risk from heavy machinery or factory equipment and exposure to threats like critical weather, fire, active shootout, or terrorism.

As location intelligence identifies people in danger, real-time mass notifications scale to support thousands of people with resources that can provide consistent messaging assistance and take them out of risk without confusing or panicking the others in the community. Real-time messaging, reminder capabilities with two-way messaging are robust to get across the right message until it is acknowledged. This enhanced capability helps pharma monitor and conduct safety operations for lone workers and many people working at the manufacturing site.

Zapoj Critical Event Management platform is built to give pharma manufacturing real-time threat mitigation capability.  By reducing the impact before critical events emerge to be affecting their operations for an indefinite period, pharma provides adequate resources and assistance to its people to keep them informed, safe and secure. As workforce or employee safety enables businesses to run efficiently and smoothly, Zapoj empowers pharma manufacturers to protect their people during any point of emergency, providing long-term sustainability and cost-effectiveness that improves ROI.

If you want to know more about Zapoj CEM or deploy it into your products, schedule a call to initiate a demo.

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ZSuite

Zapoj CEM Helps Manage a Robust IT System in Higher Education

An unplanned IT failure or IT service interruption which is yet to pose a critical IT threat is an IT incident. The sudden IT incident event means key business operations are not continuing, affecting a large number of service areas and people. In this instance,  near real-time, IT incident management built on Zapoj CEM provides innovative solutions with a plethora of tools- visual risk intelligence, reliable IT alerting to improve decision making and to proactively handle critical IT events in a high-growth and ever-expanding learning environments like colleges and universities. 

The CEM technology that Zapoj leverages uses AI-powered solutions to analyze the complexity of IT events, improve visualization with data integration capabilities and enable actions through apps, desktop software for incident responders. The quick actions can deliver faster resolutions to better reinstate IT services and mitigate its impact on operations that college campuses build their interdependencies upon for teamwork and communications.

Here’s what IT outages mean to colleges and universities and how Zapoj as a leading CEM software can help them boost the efficiency of their IT Service Management tool to provide a fantastic experience for staff, faculty, and students. 

What system outage costs your higher education?

What system outage costs your higher education?

IT services are the benchmark to ensure uninterrupted learning, research and development, and the undertaking of official communications and consulting services all through the day, year over year. University administrators, faculty, and staff need a wide range of IT tools that allow them to connect and communicate with students, parents, visitors, stakeholders, and peers.  Crucial administrative operations from building a virtual network for distance learning to offering rapid and ceaseless online course registration- a robust IT service extends its support for user satisfaction, unique experience, and efficiency to help foster an advanced learning environment on a higher level. 

The complexities as exacerbated by sudden application downtime, website crash, power outage, low performances of data centers, networks, and high-risk cyber-attacks can heighten the risks of service disruption

IT downtimes basically are the consequences due to critical events like heavy rains, storms, lighting, and mostly because of unforeseen developments across IT services that appear suddenly as major threats for higher education. 

IT downtime insights: 

As reported by Gartner, IT downtime costs businesses 5,600 USD per minute. A more recent report highlights that an estimated $260,000 gets wasted due to an average downtime per hour. The study reported the degradation by 60% in monetary losses since 2016 across businesses.

Higher education faces modern-day IT outages which impact its ability to deliver service across channels, large spanning departments, and leave little room for IT responders to prevent chaos and troubles.

The routine IT challenges in higher education across universities and college campuses can subside when education administrators or the IT service management team rely on visualization and comprehensive IT alerting responses.

Ensure rapid recovery by optimizing Zapoj CEM IT incident management  

AI-powered IT incident handling tool builds situational awareness across the IT Service Management and helps with event identification, prioritization, and remediation as a form of the initial restoration process. The IT support team in your college campus can establish a unified network that escalates real-time alerting and helps reduce the impact.

Route incidents with predictive intelligence

predictive intelligence

The incident routing is still inconvenient for several academic infrastructures as it relies upon manual workflow processes. The worst part is that it wastes valuable time for recovery and does not provide much progress within scheduled work hours for IT service desk staff. And in parallel, manual handling of workflow is error-prone, and hence routing is more likely to reach the wrong destination, delaying the recovery process. 

With predictive intelligence at the core of Zapoj IT incident management, the CEM tool can harness data from multiple existing ITSM solutions, Service desk, IT monitoring tools, and IT alerting tools. By analyzing risk data, Zapoj improves visibility into evolving IT threats and helps route incident handling workflows in an automated way. 

Apply IT alerting or IT incident communicationsApply IT alerting or IT incident communications

An easy-to-use command center is competent in improving visibility into your workflows. You can use predefined message templates to communicate with IT service desk staff and prioritize incident handling response by creating chatOps and war rooms.  Relying on efficient IT alerting or IT incident communication tools, you can discuss with your response team and derive actionable insights into the next step of the recovery process. 

Communicate IT issues with on-call management 

Zapoj always makes sure your on-call team is ready to solve the IT issues as soon as the issue is escalated. As you build escalation rules, on-call schedule management is much easier. So, the IT incident team is always confident that the right response team does not miss a critical alert until acknowledged and addresses the issues. 

The efficiency of delivering real-time IT incident response improves the mean time to repair (MTTR) and encourages faster resolutions of the IT incident.

Advanced reporting and analytics

Advanced reporting and analytics

Zapoj also carefully designs its analytics dashboard to help the IT response team to assess how they perform during IT incidents. In-depth analysis of team response by area and type help meet service-level expectations. From this perspective, incidents that take too long to handle can be resolved using performance analytics.

Institutes are looking for more effective IT service tools to provide uninterrupted service to advance their learning and knowledge. Zapoj delivers high-caliber support to mission-critical objectives of higher education learning management and also improves ROI by automating IT alerting. In times of pandemic where virtual learning rests on the active and robust IT infrastructure, embedding Zapoj CEM into your ITSM systems enables higher education to deliver a connected experience for students, faculty, and staff. To support your growth and transform the academic experience, Zapoj CEM must feature in your IT infrastructure. Call us for a demo.

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ZSuite

Zapoj Builds The Best Academic Experience for Safe Return to Campus

A new version of campus or university safety is gaining attention as university stakeholders or leaders are faced with challenges for advancing learning in a new environment of the COVID-19 pandemic. The safe return to campus emphasizes the serious involvement of higher education institutions in ensuring safety and security to health risks for students, faculty, and staff. As they decide to reopen, Zapoj CEM enables a safe campus to allow everyone to connect, maintain, and continue future learning efficiently. By providing all necessary core capabilities to encourage the safe return of students, faculty, administration, management, stakeholders, peers, and staff to the key operations of learning management, Zapoj takes higher education to the next level with uncompromised campus experience.

Ensure campus readiness for everyone at higher educations



Ensure campus readiness for everyone at higher educations

The foremost requirement for a safe return to campus is to ensure effective measurements to help control infection from spreading and build a safe environment for campus reopen.

The Zapoj CEM facilitates stakeholders, administrators, security response teams to monitor the infection trends closely using its location intelligence across campus areas and in close proximity in the neighborhood. Gathering trending data to overlay into the system helps visualize case by case status of the infection based on deaths, infection spike, and also cumulative cases. This advanced level of risk visualizations offers a real-time data mapping capability to make data-driven decisions. Therefore, with a clear picture of the situation, higher education institutions can validate their steps to mitigating infection risk or carefully planning the return to schools.

Zapoj also empowers institutions to bolster their campus readiness preparedness strategy and execution. Using the opt-in services, university administration can invite students and each of the university members to submit their responses about regular health status. Zapoj has built-in contact centers where all member or students details are easily accessible and trackable. This is how universities can take advantage of contact tracing and identify infected students or members by using wellness checks or health status surveys.

Based on the real-time health screening feedback, colleges or universities can plan their strategies accordingly. If certain symptoms appear critical to campus reopen, universities can ramp up their efforts to strictly maintain social distancing norms, warn their people of using the infected locations around the college campus, and most importantly instruct the positive members or students to go for quarantine or people in close contacts with the infected person to take extra precaution to curb the transmission.


Prepare school or campus assets to reopen



Prepare school or campus assets to reopen

The facility mapping gives complete awareness of how higher institutions can better manage significant criteria of disease control. Using location intelligence technology, Zapoj empowers facility managers to fully utilize its geospatial mapping solutions to quickly identify the risk-prone zones inside the premises of the campus or within a particular space such as library, office, administrative departments, and anywhere in the university.

This smart approach provides an additional advantage of maintaining social distancing compliance, while also preventing any chance of close proximity encounters. Location mapping observes the social distancing parameters to help with assessment. For instance, if any encounters occur between a healthy member and an infected person, location-based facility mapping instantly sends out notifications about interactions for immediate recovery processes. And in parallel, managers can optimize contact tracing to determine the infected person and identity places with higher risks of contact transmission.

Location tracking when combined with contact tracing capability can be more of use to improve density management. Location tracking is especially important to track density in some spaces like halls or events and, alert over violation of social distancing parameters.

Zapoj prioritizes sanitation drive as a step towards building a clean environment that promises a safe and risk-free campus for students. Real-time infection status through contact tracing is a flexible capacity of Zapoj to keep track of full audit trail history, and therefore, ensuring cleaning tasks when and as necessary over time.

From initiating isolation activities to launching cleaning initiatives, Zapoj CEM is purpose-built to prevent transmission risk and support continuity.


Enable return to campus conveniently with Zapoj 



Build The Best Academic Experience with Safe Return to Campus

A safe return to campus also requires vaccination status on campus. Zapoj CEM is capable of managing a vaccination drive for students. Higher education institutions may need this approach to amp up their campus readiness. Enrolling campus members, staff, faculty, and students in the vaccination is readily available with Zapoj contact tracing capabilities. As members sign up for opt-in services, they can communicate their current status after vaccination and receive reminders for the next dose of vaccine. By having everyone in the contact centers, administrators can keep track of vaccine status and ensure wellness checks. Multiple communication channels also help members continue the vaccination drive and meet all necessary requirements for a safe return to campus.

Zapoj CEM gives scalability with a number of solutions to effectively manage campus readiness. Contact tracing, location intelligence for proximity checks, vaccination status, cleanliness drive are ensuring campus safety and prepare universities to embrace and encourage the safe return to university or campus.

As you begin to reopen, get Zapoj CEM. Contribute not only towards continuity of learning but also ensure active participation in limiting the spread of deadly diseases like COVID-19. Need to know more. Call us or ask for a demo.

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ZSuite

Get smart visitor management solutions for higher education safety with Zapoj CEM

College or university campuses are none less than a micro-city, spreading over acres of land with an uncountable number of people moving around its multiple buildings or facilities and between departments. Staff, faculty, students, and additional people gather here- the number of visitors also fluctuates on any given day, which requires the university to keep track of its people for extra layers of security and safety.

An extreme challenge reveals the inability of the emergency response team of a higher education institution when there are a large group of students, parents, visitors, and sports fans gathering for different events and purposes. To manage an influx of people across college campuses and ensure their safety, an emergency communications system may lack robustness of Critical Event Management capabilities and visitor management applications altogether.

Visitor emergency communications when combined with Critical Event Management enables the higher education institutions to leverage the best-in-class emergency mitigations tools for its people to keep them informed, prepare them for safe evacuation, and ultimately keep them safe out of danger. 

Here’s how SaaS-based CEM platform tool, Zapoj helps security operations managers at higher education with comprehensive visitor management solutions.

Why on-site scenarios at campus call for additional efficiencies and conveniences with emergency communications?



Why on-site scenarios at campus call for additional efficiencies and conveniences with emergency communications

A high volume of visitors can pose safety risks as operational challenges continue to linger with increasing need for quick evacuation processes. Keeping a tab of every visitor on-premise and monitoring their movement is a key approach to discovering what’s going on in and around, and therefore assessing the risk factors.

Campus events – sports day, music fest, public figure speech, including campus visit, parents weekend and more such events are huge crowd-pullers than usual days at the university premises. There could be many such instances that result in unforeseen risks from active shootout, gunman attack, campus fire, and facility damage.

Such scenario urges for an immediate requirement of emergency communications which helps locate and reach the visitors during an emergency. Most importantly, real-time emergency updates are crucial to making sure that every person whosoever is in danger could be reached out during emergency procedures and provided with information that guides them properly. Leveraging Zapoj CEM helps scale visitor management and notifications, while allowing for real-time threat visibility that improves emergency preparedness management.


Act quickly in different critical scenarios with Zapoj CEM solutions



Act quickly in different critical scenarios with Zapoj CEM solutions 

Zapoj uses AI capabilities, which makes identifying threat scopes of unpredictable risks efficiently, enabling emergency security teams to use the built-in contact centers immediately and escalate emergency communications.

As the visitors or groups on university campuses are diverse, Zapoj contact center is flexible to adapt to event-based opt-ins that allow each type of group to sign up and receive real-time event information for increased visibility into the emergency situations . Not only is the contact center fast to get visitor information, but also the predefined messages are scalable to save time and shareable across social media platforms and other channels to enhance reach during emergencies. During any critical situations, higher educations can responsibly connect with the targeted recipients via Facebook, text, webpage, voice call, and on email also.


Marking restricted zones 


The colleges or university can invite different types of visitor groups to its public events. And in parallel, those visitors can also be eager to know more about the safety preparedness. For events like music fests or guest lectures, visitors become careful about their safety.

Marking restricted zones

As part of robust visitor management procedures, emergency security teams can mark hazardous zones as restricted areas. With this precaution in place, in case of an emergency fire breakout, Zapoj CEM  can detect this threat and relay the data to the command center. Using geolocation, Zapoj can mark the exact location of the command center and help the emergency rescue team reach the targeted locations and launch the evacuation process.

Providing on-site visitor management experience 

Providing on-site visitor management experience

Zapoj CEM using its location intelligence technology can help track the whereabouts of visitors in the premises. This capability also enables higher education to know how many visitors and college or university members are on the premises currently. This is helpful in guiding people for evacuation if any emergency occurs.

Accessibility is another security feature of Zapoj CEM to help enhance visitor management. With opt-in features, the identification of visitors can be established, thus eliminating the chances of unauthorized persons to access the premises.

Location technology also scales as an highly efficient wayfinding system to give an opportunity to navigate the large premises with ease. Multiple departments sprawling from one point to another is making it difficult for visitors to locate the right destination, wasting their time and adding to poor visitor experience. Zapoj CEM can help locate the target location as the visitors sign-up for opt-ins and reach the selected destination with no more extra effort.

Visitor engagement and management is an important criteria to ensure safety and security for every visitor higher education has on special days. The ability to provide real-time information through emergency communications is one of the basic requirements that college or university can provide to its people. Zapoj CEM helps in this perspective by enabling real-time emergency response and crisis management capabilities to provide improved visitor experience.

To learn more about Zapoj CEM, and its smart solutions for visitor management, give us a call or book a demo.