Mitigating Critical Equipment Downtime with CEM

Reducing the frequency and severity of critical equipment failures or downtime or degradation helps oil and gas industries save thousands of dollars and keep production profitable. But, the criticality of asset management is undeniable- wherein thousands of critical parts that lie underneath an oilfield or underground and of course- across onsite refinery plants need end-to-end visibility to monitor equipment performance in real-time.

Maintenance engineers or asset management leaders are grappling with the challenges due to their inability to track and monitor each part of the equipment and inefficiencies in providing visibility and control. Improving the predictability of asset or equipment failure is one robust quality of location intelligence and visual risk intelligence leaders can utilize to scale production, mitigate asset management challenges, and most essentially uninterrupted flow of operations. Working with Zapoj- a critical event management platform, oil and gas plant leaders can take location data to the next level of efficiency and capabilities to improve the accuracy of data and bring efficient asset management processes.

Unprecedented challenges for oil and gas producers: Why it is tough to keep track of asset performances?  

Unprecedented challenges for oil and gas producers: Why it is tough to keep track of asset performances?

Large petrochemical plants and oil refineries have their operations built on thousands of pieces of critical equipment and process tools. Unrestrained production of oil and gas includes a wide variety of streamlined processes ranging from the exploration of resources, optimization of wells to eliminating bottlenecks and identifying significant production enhancements to continuous monitoring of machinery or critical equipment.

However, fine tuning the asset monitoring processes is significantly challenging for leaders across the oil and gas industries. It is a huge challenge to keep track of every single piece of equipment parts or pieces – pumps, tanks, valves, pipes, drills bits, and many more all across the plants.

At every gas and oil plant, equipment failure is a common and regular hindrance to production flexibility, which means production loss, missed employee productivity, increased maintenance costs, along with safety hazards, and irreplaceable costly errors.

At the same time, oil refineries or natural gas production manufacturers are facing unprecedented challenges by the regularity and unpredictability of critical events.

Exposure to critical threats of fire, water damage, or employee incapabilities can raise more risks to the operations. Addressing these challenges and replacing them with the overall effectiveness of equipment performance can outperform the rate of operational inefficiency and production disruption, which requires end-to-end visibility into every piece of equipment. Unifying operations, asset assessment, and performance measurements keep channels open for data collection which is useful in determining the overall performance of equipment. Any variation to their performance means a likely outcome of operational disruption. But, keeping track of these events is crucial, although leaders have very little control over functionalities in most cases. As a result, the failure of machines that produce 100 critical parts, or compressor if it goes down, falls short of its target production.

End-to-end visibility into asset maintenance and monitoring ensures profitability, revenue, and compliance. Failure to comply with the critical maintenance objectives, the industry is incapable of handling errors adding to costly replacement and repair and also operational disruption.

COP encourages smart production processes 

COP encourages smart production processes - zapoj blogs

Building connectivity between devices that communicate with each other and deliver real-time events is gaining traction globally across different industries. Oil and gas companies are slow to adopt this technology, but the technology shows massive promises in bringing life to operational performance. The connected devices enable producers to harness critical data and use them for identifying an upcoming threat to operational continuity.

Overlaying data with a critical event management platform such as Zapoj helps detect the proneness of disruption if any in advance.

By gathering data from disparate tools and equipment across the plants or from the field, Zapoj builds a common operating picture that improves visualization and understanding of the evolving situations. With exposure to inefficiencies in parts of equipment, emergency leaders can identify where it needs the most critical attention to address the problems. Simultaneously, location intelligence identifies the exact equipment or machine part to be addressed with resourceful assistance from the right contingency team, eliminating guesswork and freeing up time to focus on recovery efforts immediately.

Improving context and situational awareness also helps coordinate better with the emergency team, who can gather appropriate information and match them to build their own strategy in addressing and mitigating the impacts immediately.

Keeping remote assets in healthy states 


Offshore assets- pumps, wellheads, lifts are tough to monitor or assess, forcing workers to go by sea or row a boat in search of accurate data. The process is risky and labor-intensive, while it does not validate accuracy for information collected through manual processes. In a similar way, onshore workers need to gather data from platform to platform. Historically, they are less in use, are not robust and resourceful.

Oil and gas companies look for a centralized location that unifies assets – both onshore or offshore – on the same platform and provides a unified view into their performance and efficiencies.

The integrated system aims at meeting the growth objectives of oil and gas production owners. No matter where assets are located, employees or maintenance engineers can utilize Zapoj from one single location that enables them to harness the power of location intelligence technology to accurately detect data and display them on a dashboard in real-time.

With Zapoj integrating with onsite-offsite machines and equipment, the emergency operators can rapidly extract operational information and analyze – current condition of a machine part or equipment or visualize data to comprehend trends to disruption vulnerabilities. Alongside onsite asset monitoring, Zapoj helps build remote monitoring. So, condition monitoring, troubleshooting, and making process adjustments are rapidly becoming flexible chores for the emergency teams rather than an unrealistic and painstaking method.

By having location intelligence, they know which particular machine part requires attention and maintenance. Their mission-critical objectives to achieve an increasing uptime and prevent untimely disruption of operations are efficiently met, giving them flexible opportunities to optimize operations and resources.

Regular maintenance through risk intelligence  

Visual risk intelligence is another added advantage of developing security and safety for machine health meaning it enhances performance by alerting vulnerabilities in response to how situations are emerging or taking shape with time during or after catastrophic incidences.

Corrosion, rust, or wear and tear are common to spaces like oil and gas production fields in which operational efficiencies need the support of heavy equipment and machines at a large scale, increasing the frequencies of fallout for regular handling of heavy machines onshore or offshore. As they do not happen in a day or two- they escape the notice of emergency risk managers eventually with manual checks and assessment being generally error-prone and not distinct and accurate by nature.

A similar picture exists for remote assets lying across offshore plants or offshore fields. As is with many oil and gas production units, they understand and embrace the significance of end-to-end visibility- they can gain access to real-time data and build visualizations of the threat picture around their assets across the plants.

Real-time data collected through different sources and disparate tools and machines are the real sources for developing informed decisions about the next step of disaster recovery. Spotting the maintenance trends related to specific machines and equipment, and the emergency alerting system helps them coordinate with the field worker or onsite staff to take the necessary action and mitigate the impact. By restricting the failure of machines in real-time, leaders increase the scalability and operational efficiency of their pipeline, pump stations at oil fields, or gas production fields with ease.

Speed of data gives leaders a flexible way to assess risks and troubleshoot issues with speed too. It is true that IoT helps connect devices and gather data- but at the same time, Zapoj makes parsing and understanding of data efficient and accurate, leaving no room for mistake or inaccurate decision-making. By developing visuals of vulnerabilities and identifying risk-prone equipment with location intelligence, this AI-powered CEM tool helps improve the overall performance of tools and parts of equipment.

Utilizing Zapoj, oil and gas producers have the ability to build advanced coordination networks, encourage real-time monitoring of assets, thus building preventative maintenance capabilities. The best outcomes of critical event management technology like Zapoj are reduced repair cost, improved performance of machines, enhanced maintenance of existing equipment, better optimization of labor, and more flexible operations

Zapoj gives the oil and gas companies the opportunity to maximize equipment reliability and improve operational efficiency, so they become more focused to drive their business objectives and fulfill the community demand. Want to know more about how Zapoj helps your business avoid costs of downtime and help you grow your productivity? Ask us today or schedule a demo.


How Leaders Can Drive Operational Efficiency and Performance in Pharma Industry?


In pharma manufacturing, leaders need critical event management solutions to improve risk management in response to critical threats and prioritize business continuity.

Key Takeaways

  • By leveraging situational awareness through Zapoj CEM, leaders can decide corrective actions to drive sustainable performance for supply chain operations. 
  • Location intelligence combined with greater collaboration capabilities improves employee safety and facility management that ensure facility effectiveness and employee productivity.
  • Visual risk intelligence helps build a single pane of glass to drive asset performance and take care of IT system health. 

From drug production and packaging to supply chain distribution – pharma manufacturing has sought to adopt a more secure approach to making their operation efficient and resilient. The adaptability to the increasing vulnerabilities needs them to make an investment into robust AI-based digital transformation that encourages pharma innovation and modernization. As a result, with enhanced product design and manufacturing process and control, pharma can ensure the availability of products throughout the manufacturing lifecycle.

But, the uninterrupted performance of the pharma manufacturing life cycle does not involve just a single unit to deliver outstanding and robust performance capabilities. The dependency on each core part for achieving operational efficiency is significant to the success and growth of pharma. With a firm grasp of AI-powered critical event management tools, pharma executives can build digitally-transformed drug manufacturing operations, which can facilitate the mitigation of perilous risks.

However, pharma continues to increasingly become vulnerable to disruption. Smart pharma manufacturing is finding ways to tap critical event management capabilities as found in tools like Zapoj to combine the power of artificial intelligence. This way, leaders can gain predictability into threats with a high level of accuracy and risk mitigation capabilities at scale.

Leverage predictive insights to meet market demands

Leverage predictive insights to meet market demands - zapoj vectors

The collaborative effort of supplier and distributor in achieving operational excellence is key to fulfilling market demand. The global market pressure subsides with the supply reaching the destinations. Location intelligence provides real-time actionable insights into every disparate location where goods are manufactured- from the raw material sites to the plants, from where logistics begins its customer journey.

By developing a holistic view into the global network of supply chains, Zapoj CEM brings real-time threat feeds that help improve decisions, investigate threats, and get prepared for preventing supply chain risk – making the supply chain operations more efficient and future-proof.

Delve deep to see the bigger picture of machine or IT health Delve deep to see the bigger picture of machine or IT health - zapoj CEM

Usually, pharma being an asset-intensive industry, a dozen of automated production lines and pieces of machinery is sitting across different plants, which must adhere to operational efficiency each passing hour. A real-time alert notification with location intelligence from the IoT devices delivers vital efficiencies.

Which machines are idle, which plants need immediate maintenance for their lines of machinery are some of the critical observations to address instantly to mitigate equipment failure and continue operations.  The derivation of location intelligence provides an accurate time frame. Pharma executives can use this information to build real-time visual risk intelligence to allocate resources for emergency responders and help with risk management efforts.

Similar to the operational efficiency of critical equipment, each critical process of manufacturing production and distribution also relies on efficient IT systems. That might mean maintaining the performance of a range of IT tools including ERP, CRM, HRSM, or Asset Management systems to allow a huge line of crucial operations.

Building close monitoring into these systems using a common operating picture helps pharma executives predict how IT system disruption is going to affect the entire line of operations.

A visual risk intelligence-driven notification from Zapoj can alert of the malfunctioning of ERP systems as they hinder process control and lose track of a specific lot of drugs or medical devices or inventory. Furthermore, any vulnerabilities from extreme heat or flood, or man-made threats to pharma IT assets – CRM, HRSM, or Asset Management turn passive with smart digital workflows that escalate to alert emergency IT response teams for a proactive mitigation approach.

Building contextual awareness for safe and secure operationsBuilding contextual awareness for safe and secure operations - zapoj work

Creating and implementing plans to keep pharma sites safe or prevent facility disruptions is important as they provide a comprehensive solution to manage each of the sites’ operations while also motivating people to work without having to worry about exposure to chemical hazards or other safety risks. If facilities are open to work, or susceptible to unpredictable critical threats – all related information is handy from Zapoj CEM, allowing pharma leaders to keep their employees informed and safe from possible threats- and turn pharma facilities into safer places to work.

Having geo-fencing-based location analytics makes tracing the right person in danger impactful and gives contextual awareness capabilities. This provides efficacy in reducing the response time to vulnerability with data-backed improved decision making.

During critical events like fire, extreme weather conditions like cyclones or floods, industry hazards like chemical spills, or an active shootout – pharma can build situational awareness into the evolving situations and take a more robust approach to employee safety and security. The built-in emergency communications or mass notifications efficiently facilitate team collaboration and response through conference bridging capabilities. Pharma facility executives therefore can operationalize emergency efforts and determine the next step of mitigation.

In the context of building best practices into operational efficiency, leaders have long embraced sophisticated technologies. However, with the growing frequency of critical events and their evolving nature, industrial businesses have realized the need for technologies that help unify data from various disparate systems and provide a holistic view into the efficient ways to manage and drive operational efficiency in real-time.  To help increase efficiency in pharma manufacturing, Zapoj CEM offers a unique approach to optimizing asset performance, supply chain operations, employee safety and security, IT system robustness, and facility management through AI-based advanced situational awareness and location intelligence.

With real-time threat mitigation support for the manufacturing ecosystem like pharma, Zapoj delivers the best value to business leaders and ensures profitable ROI by eliminating waste.

For queries on deployment in your premises, give us a call to schedule a demo.


How Can You Keep Retail Employees Safe with Zapoj CEM?

Decision-makers would be more reliable on data, analytics, and context towards providing safety to their retail employees. That’s why some leading organizations prefer leveraging the CEM platform to get location-aware technology and visual risk intelligence. Zapoj CEM is indeed a competent tool to provide a significant amount of threat capability to ensure safety for your employees. Discover the relevance of Zapoj CEM in the retail ecosystem today. 

Retail is expanding beyond closed territory into more diversified spaces – dispersed warehouses, logistics, different units of establishments, and more isolated departments to deal with customer interactions and provide customers experience. To offer a more connected employee experience and safety, a 

With so many sites to observe, the retail workforce is no longer limiting their services to onsite only. They are more of a mobile workforce today – they are off-field, in-the-air, or on-the-road so that retail operations can run smoothly.  Retail growth hinges upon the active participation of each of the workforce from the respective fields. Retail employee safety is therefore the impetus that can ensure unprecedented retail growth. 

However, ensuring employee safety in retail spaces can be a daunting task. With half of your workers performing varying levels of responsibilities at different locations- some are business travelers, lone workers, or regularly at office space – organizations, business leaders, and stakeholders are facing new challenges. The inability to ensure employee safety can prove organizational burnout and make employees vulnerable to security and safety risks. 

Retail facing employee safety challenges 

Critical events are increasing the frequency of physical threats to your employees. 


To comply with the global work environment, keeping employees safe is not just a responsibility, but a matter of moral duty. Regardless of where and how your employees are working, they are now exposed to global threats more than ever. 

Natural disasters, active shootouts, infectious diseases – and any critical events can be major threat risks to their life and safety. Not offering sufficient employee protection for your dispersed employees can have a direct impact on productivity and final output. 

At the same time, retail can sustain operational risks without enough support from its major workforce – operation across front service departments, warehouses, security departments, and more places could stop. This is evidently a recipe for growth disasters as customer experience sinks, leading to a drop in sales, and lost revenues.  

Although severe in nature, these challenges are not hard to combat for retail leaders. Location-awareness technology with built-in capability of real-time communication is a critical component that scales your employee safety efforts and ensures excellent efficiency. Leveraging Zsuite CEM, your targeted mission-critical rescue operations can work to keep your people safe. 

Retailers can ensure employee safety with Zapoj Critical Event Management 

Workplace violence impacts your on-site employees, while a natural disaster or infectious disease can increase vulnerability for both on-site and off-site employees.  Location-aware technology in this particular situation provides effective results and accelerates rescue operations for your impacted employees. Zapoj helps you leverage its outstanding features to their fullest potential before and during critical events and save your people. 

Gather threat data 

Zapoj CEM Suite (aka Zsuite)  can pull in data from a wide variety of sources like social media channels, government portals, news sources, and public safety agencies.

Built-in AI tools help extract accurate data out of noise or non-validated information so that you can overlay data on the command center and build situational awareness. This gives you the power of risk intelligence into the evolving situations as they change with time. Categorizing risk severity and urgency can therefore become simple for retail emergency or response teams of your organization. 

Derive location data 

For your increasingly retail mobile staff, a traditional safety system falls short of expectations.

But, with dispersed employees in remote locations or moving between offices, Zsuite can track their locations in real-time using geo-targeted location capabilities. The built-in system allows your employees to sign up for opt-in features, which enhances the geo-target functionality and helps reach the right employee only when impacted. AI-powered Zsuite CEM helps you keep the contact center up to date, so identifying the right location of your employees even if they are away is not a tough job. Additionally, using geo-fencing in Zsuite maps, it will be easier to trace employee locations in real-time and with precision. 

  • You can predict the expected location of your employees- who’s where and when. 
  • Find the last known location of your employees. 

Alert your workforce 

As threats ensue, the most critical job is to notify your people and keep them informed without making them feel thwarted by unforeseen threat potentials. Zsuite gives you context to threats, helping you achieve an accurate threat picture and build an emergency communication that reaches only the right person in harm’s way or to fall prey to critical situations in the next few hours.  Availing the real-time location-based alerts gives you the instant capability to alert your employees with proper SOS and help them get out of danger in no time. With so many critical features like AI-based risk intelligence, Zsuite automates evacuation during an emergency or helps mitigate risks. 

  • Leverage multimodal communication channels to target employee outreach using SMS, mobile app alerts, voice call, and also desktop alerts. 
  • Two-way messaging capabilities ensure confirmation that your employees are safe. 
  • Reduce information fatigue while saving time with pre-populated message templates for faster emergency response. 

Zsuite builds situational awareness into its CEM, making reaching out to people in crisis effortless. Different critical situations can dramatically benefit from Zsuite. Here’s how- 

  • In times of infectious threats like COVID-19, using risk intelligence and location awareness technology is the easiest way to get end-to-end contact tracing. This helps you send threat notifications to your traveling employee and keep them safe. The same approach helps with containment and reduces infection transmission in retail premises too. 
  • Situational awareness and effective communication also help you combat critical situations like active shooter incidents. For your traveling employees, you can ensure safety before any critical situations escalate into a disaster. 

Improve future response 

Zsuite orchestrates its dashboard with pre-configured monitoring capabilities. This is an advanced technology to track and pull in threat data in real-time. Also, it monitors how your response teams unleashed rescue efforts or remediation plans during an emergency. You can get all of this active data as an essential incident report. By auditing and analyzing these reports, you can improve your future response and make your retail operations more resilient and efficient. 

Zsuite CEM empowers your emergency preparedness plan. You are confident to protect your people anywhere in the world and in any location while at duty with retail operations. Ensuring employee safety boosts overall operational productivity and efficiency, which also effectively helps improve customer experience, boost sales, as well as profitability. 

In a threat-prone environment in today’s world, Zsuite CEM fits your emergency preparedness kit to help you achieve resilience and build customer trust. Ask for a demo today.