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How CEM Technology Leads to Improved High-Tech Resilience ?

Overview

High-tech industry is always focused on becoming resilient. Critical events are the biggest threat to their growth. Developing resilience is not always easy with catastrophic events, digital failure, or geopolitical landscape changing their stance more frequently. The CEM technology can help high-tech leaders mitigate changing circumstances at scale.

Key Takeaways

  • AI technology in Zapoj reduces noise in a massive volume of data and reveals the right patterns of threats.
  • Situational awareness delivers contexts and eliminates information overload, while improving visualization into threats.
  • Location intelligence is critical to identifying the threat landscape and keeping people informed and protected.

High tech companies need to adapt to transformal changes, given the circumstances of volatile situations around it. Capturing the market share through constant production development as well as innovating custom solutions lies in their ability to mitigate the impacts of the disruptions and restore operations.

Their disaster recovery strategy, however, could only be effective when they can identify roadblocks to their operational efficiency in real-time. The approach can significantly help them reduce the cost of operational disruptions and overcome challenges with complex operations and other requirements.

Today’s most pressing concerns that are posing threats to operational efficiency need high-tech operations leaders to rethink their critical equipment failure disaster preparedness plans. They take a look at solutions to combat more frequent critical equipment failure or any kind of threat to their facilities. However, there are more critical events that are fierce and indomitable to battle out with limited resources and context awareness.

With higher propensities of unpredictable critical threats, high-tech leaders are always keen to manage operations all time so that they can drive expected business outcomes. And they must ensure their important resources 一 their people, processes, and technology can unleash their best capabilities and potential at all times. The path to operational efficiency is expected to be smooth and less painful with the adoption of AI-based CEM technology like Zapoj.

Here in this blog, we would reveal how a Critical Event Management platform like that of Zapoj can help high-tech leaders strive for efficiency and achieve them.

Build end-to-end visibility by harnessing sheer volume of data

A key to making high-tech operations more efficient and resilient is building actionable insights into business outcomes and customer satisfaction. This is a significant business target for leaders to keep revenues flowing by meeting demands.

Deep data analytics can help leaders identify bottlenecks to their operation and performance with ease. An end-to-end visibility across every operation touchpoint gives a deep understanding of how their are performing.

Making data easy to understand by revealing different types of patterns and trends is a core functionality that Zapoj provides to the leaders. To achieve this level of accuracy, Zapoj uses AI and machine learning technology, enabling them to achieve situational awareness and eliminate information overload. The effectiveness of data analysis gives satisfaction to leaders in identifying lurking critical threats before they become apparent.

End-to-end visibility across facilities helps them know how their units or departments are gripping under threats. A complete visibility allows high-tech leaders to become aware of the threat all the time, helping them prevent the facility disruptions at scale.

Moreover, IoT-connected data is instantly available through Zapoj for leaders to know which part of a facility is facing risks due to fire, or man-made disasters, thereby accelerating the process of recovery with immediate effect.

Collaborate and communicate with stakeholders

Rapid decision-making is essential for gaining competitive advantage in emergency times. The fact is decisions must provide accuracy and insights so that emergency response teams know the right steps about preventing the damage.Connecting with business stakeholders delivers maximum efficiency. In critical situations, we know every second matters. Zapoj CEM narrowsthe gap between collaboration and communication. With proper visualization into the situations, high-tech leaders and managers gain contexts and optimize their time as they collaborate and communicate. It provides two significant advantages they can use to derive and parse data together with stakeholders, and drive data-driven decisions.

This capability is extremely useful for preventing supply chain disruptions . With IoT-enabled end-to-end visibility across supply chain processes, communicating vulnerabilities is simple for leaders because they have two-way communication technology at their disposal. In addition, they can build a war room to effectively make response management and data-driven decisions in real-time.

Automate response with digital workflows

In driving efficiency, productivity, and managing work processes, digital workflows have long established its popularity to handle mundaneAutomate response with digital workflows-zapoj.comwork. Providing resilience for the high-tech industry is a significant need and automated digital workflows satisfy business continuity objectives by helping with critical incident management.

As a result, leaders can streamline crisis communications, which does not involve too many people to handle the situations. The context-rich information designed with data from IoT-enabled devices and thousands of dispersed systems provides situational awareness. On-the-call resolvers are quick enough to comprehend the immediAllow team members to unleash more effortsate need and rapidly escalate remediation for the incident.

With data centers running 24×7, it is susceptible to failure anytime. There is a growing concern for security threats also. But, predicting the vulnerabilities much before it happens is a safer way to keep up with operational efficiency. Zapoj helps automate workflows to alert response teams and allocate resources to restore operations.

More often, server outages or security threats could come out as a major shocker to interfere with the ongoing DevOps operations. With Zapoj, high-tech operations leadership is able to minimize the risk of IT system failure , and drive successful operations with critical applications rollout.

Allow team members to unleash more efforts

High-tech IT industries scale as their greatest assets are evolving everyday with the changes to product information. However, not all high-tech operations are integrated. They have models that are outsourced, and their supply chain networks are distributed.

The diversity and complexity of work nature in the fast-paced high-tech environment necessitates employee engagement despite physical disconnection. One thing that is more important to employee engagement and reduction of potential loss of employee productivity is building a safer workplace.

Employee wellbeing and health matters when it comes to encouraging employees to create values for businesses. Using location technology and geofencing capabilities in Zapoj, tech giants can improve employee outreach in critical times. The flexibility of employee outreach allows emergency response teams to ensure employee safety and security , while building a safe workplace to integrate everyone to work collaboratively and effectively.

There is a steep pressure to increase demands as consumer expectations grow. High-tech industries are observing this acute phenomenon and they need advanced technology to support their growth strategy. As critical events are becoming severe, finding solutions with the leading critical event management tool like Zapoj helps keep up with the business continuity strategies.

By building effective disaster preparedness plans with Zapoj, leaders can optimize threat capability and utilize all the tools to mitigate risks effectively. As a result, they can accelerate their performance and encourage cost-savings. Overall, Zapoj helps high-tech industries evolve, drive effectiveness of their product offerings, and achieve their visionary goals.

Zapoj CEM is central to business growth. With the successful implementation of the product, leaders can align their people, technology, and processes and push towards building a scalable IT operating model.

Need more information about Zapoj? Schedule a demo today.

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Zapoj CEM makes high-tech assets reliable and safe

For global IT services companies, business continuity is alway a top priority. It is also observed that untimely system failure is a primary concern that can cause their services to disrupt and impact their overall performance and productivity.

The competition between the hi-tech companies is becoming increasingly fierce which consider innovating and rolling out for the public service as a top challenge. However, to provide needed expertise to fuel demand, it needs adequate support of IT resources. The insufficient supply of IT systems and technology support could mean zero production of services for people and processes. To stay competitive, hi-tech leaders must rapidly shore up technologies that help them prevent scarcity of IT resources emerging from critical events like floods, earthquakes, inclement weather conditions, or unexpected system failure for lack of maintenance.

The disruption due to critical events is always a primary concern despite having the disaster recovery plans ready. But, failure to predict the upcoming system failure or anticipating their impacts can be a major setback for hi-tech companies in terms of loss of revenue and customer experience which can significantly cause churn. One major mishap caused the leading tech giant during 2011-2012 to lose to heavy deluge . Western Digital the IT tech giant had it easy to prevent revenue loss only because of their financial strength and huge disaster recovery workforce post the incident. Anticipating or spotting trends of threats could be significantly reducing the huge impact of business disruptions and revenue drops. And CIOs or information security officers need to successfully estimate the vulnerability to machines or equipment so that they can prevent risk to their business operations.

Spotting infrastructure issues to simplify operational processes

IT service innovations, tools and products or hardware and software give people and enterprises an edge to develop, prioritize service, and scale in the ever-increasing competitive landscape. Integrated cloud technologies, application services, system integration, rapid system development and lots more beyond the popular IT products and services deliver unmatched value to the users, helping them visualize their digital future. When hi-tech operations cease, the people, processSpotting infrastructure issues to simplify operational processes-zapoj.com and operations are also likely to cease. But, examining vulnerabilities to machinery and equipment is one effective major procedure to prioritize recovery plans and prevent the fallout even before it could occur.

Zapoj Critical Event Management software understands why hi-tech industries need to be vigilant 24×7 and deliver secure production delivery which helps everyone work efficiently and effectively.

Basically, with thousands of offices spread across more than 10 countries if not more than the count, technical titans know equipment monitoring can become drastically difficult and they need a shared view from a single pane of glass.

COP supports situational awareness

The fact is this complicated part of the job does not remain quite complicated when leaders integrate their dispersed line of machinery with critical event management tools. Zapoj features the best capabilities of an integrated CEM software with artificial intelligence and IoT devices. These robust competencies bring predictive analytics to the frontier of their operation processes. Zapoj helps emergency response teams utilize its visual risk intelligence to monitor their equipment or machines with a granular view. Any emergencyCOP supports situational awareness-zapoj.com trigger that rises from IoT-connected devices, can be a source of vulnerability. To assess, locate, and analyze, leaders can overlay IoT-driven data with the visual command center which helps them build a common operating picture. Achieving a better situational awareness from COP, Zapoj supports predictive analytics for critical assets. It is no guesswork for emergency leaders and a straightforward approach to identifying the right equipment with abnormal conditions or defects in the right location. Location intelligence can be effective in finding the right spot where equipment lives without much effort, accelerating the maintenance process.

Early warning notifications

The ability to integrate and monitor thousands of dispersed systems with CEM gives leaders at hi-tech sectors a better opportunity to take control of asset performance and efficiency. Zapoj has unified alerting embedded into its systems. Leaders can use the alerting to communicate, connect, and discuss data-driven recovery processes that reduce downtime in real-time.

Emergency alerting is fast and responsive across multiple devices employees, stakeholders, or partners probably use and it dramatically reduces friction in communicating the right message in the right time. Automation powered by artificial intelligence is one of the most dynamic technological innovations that Zapoj has embedded into its alerting system to enable smart scheduling. Based on a couple of variables like criticality, duration, and frequency, emergency response teams can design their message communication and escalate as and when needed. With visual risk intelligence revealing risk to assets, leaders can understand what is happening, and what is likely to happen. Based on the data analysis, the scheduled messages can escalate in an automated way and reach the person who can prevent risk to the systems or equipment. An early notification can provide a better view of the system health status, helping initiate asset maintenance and management rapidly.

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<P>Early warning notifications zapoj.com</P>
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With Zapoj, hi-tech leaders can aim to slash asset maintenance and management costs, while also improving MTTR in response to managing the impact of critical system failure. It offers end-to-end system monitoring, which reduces noise through thousands of systems, and delivers actionable insights to help prevent critical operations issues rapidly and without room for further deterioration of the system functions.

As Zapoj builds cost-effective services to diagnose, communicate, and manage, it makes visual risk intelligence and situational awareness a significant tool for business resiliency and continuous improvement. Leaders at hi-tech sectors can become more capable of handling high-volume services for us. However, the ultimate benefit that Zapoj can yield for leaders, stakeholders, and partners across hi-tech sectors boosts customer confidence and paves the way for scalability and growth.

Need to create a continuous ecosystem of high-performing systems and equipment? System monitoring and maintenance through visual intelligence gives you a competitive edge.

Get Zapoj today to work with your thousands of systems and machines. Visit us or schedule a demo today.

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Zapoj prevents disruptions in high-tech facilities

High-tech experts had experienced a different story with the occurrence of the COVID-19. The magnitude of the disease impact that was unknown to everyone was a unique case of disruptor.

To quantify the level of risk with low-impact facility disruptions, traditional methods are effective. Facility disruptions like equipment breakdowns, delays in supply of raw materials, and so on could work well with the existing technology. Also, the historical data makes identifying the bottlenecks and challenges in future easier. But, high-impact disasters like hurricanes, pandemics, floods, major outages due to fires, and public unrest are uncertain and unpredictable. These events are no longer rare, however the traditional methods are not adept to reveal root causes from the limited historical data.

From the COVID-19 experiences, it is a well-known fact that not only small-scale businesses, but also high-tech industries were not prepared to handle the situations initially. Like many of its operation areas, facility management needed proactive approaches to restoring operations.

Besides COVID or any pandemic, today’s facility management needs AI/ML powered tools like Critical Event Management software to stay ahead of the critical events impacts. The mandatory need of restricting facility disruptions with immediate effect and encouraging operational continuity within a predefined budget gets potential support from CEM technologies like Zapoj.

Meet the challenges of facility disruptions

The idea is to adopt multi-disciplinary capabilities from CEM to manage people and assets, and to prevent the impact of disruptions to the ongoing business processes.

Making facilities management robust means stakeholders, partners,Meet the challenges of facility disruptions-zapoj.com marketing leaderships can also support the growth of their technology partners as well as reshape the lives of the community.

Depending on the various disruption touchpoints, maintaining safe and operable conditions is a more pressing concern for facility managers. The disruption that deteriorates business value can amount to billions of dollars in lost revenues. However, using a CEM technology gives the facility managers the ability to respond and mitigate vulnerabilities to facility operations quickly.

Performance management and disaster handling

Field operations are central to high-tech development operations. Gaining real-time field activity data through location intelligence allows leaders to take data-driven decisions on the work progress. The operational efficiency on-site is also an integral part for continuous improvement. Tracking assets, people and processes both inside and outside helps visualize what is happening in real-time.

For a disaster like fire breakout, an emergency response team can help people stay compliant with the necessary safety measures using rapid communication and collaboration tools inside of the Zapoj CEM software. It is an incident which needs immediate data-driven decisions from top-level leadership so the team can optimize resources and drive better business continuity processes.

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style=Also leaders can better prepare for high-impact events like hurricanes, floods, or earthquakes depending on significant real-time data they fetch through IoT-connected technologies embedded in Zapoj. They can visualize and predict how and when the situation will change its course or if it will unleash harsher impacts on their operations. Depending on the visualization of the real-time data, they move their assets to the safe place where they can avoid damage and keep their efficiency moving. In situations where a rapid process is critical to informing and protecting the workforce before, during and after, mass notification capabilities trigger automated notifications for people and processes

Automated digital workflows simplify the process of service restoration for high-tech leaders as they seek faster collaboration and crisis communication channels. Using smart orchestration technology, digital workflows can understand better how to react to the severity of incidents and escalate for the right people to take action. Without creating any response fatigue, the emergency response team can mitigate risks to assets, people and processes.

Continuous optimization of facility spaces

Facility leaders have one top priority to manage operational efficiency post back to work scenario. The COVID-19 pandemic control and safety compliance is key to providing an occupational safe workplace for people and community. Leaders and the management are aware that the high-tech facilities should restrict disease transmission by having end-to-end visibility across customer communication terminals or key business points.

Contact tracing which is key to uncovering valid data of people being affected gives accuracy with the identification of exact number of contacts including the spaces that are infected. Using CEM gives the facility management a quick opportunity to track the infected personContinuous optimization of facility spaces-zapoj.com including those who come in contact with him. The builtin location technology works with the contact center and collects data from opt-in surveys to find infected contacts and spaces to rapidly initiate isolation and sanitation procedures. So, the infected spaces have a speedier process for sanitization work. On the other hand, until the cleaning and disinfecting processes complete, leaders have excellent ways to utilize other facilities to continue their operations. This helps a high-performing facility unit keep out of shutdown for a longer period of time.

The world of information technology has evolved. Tools and technologies are also evolving to support rampant growth and scalability for high-tech industries. Provided the critical events are diverse and unpredictable, they also need advanced and modern cognitive analytics techniques to identify risks and efficient ways to mitigate their impacts.

Zapoj CEM provides the leading critical event management solutions which give high-tech leaders endless possibilities to react to the incidents or disasters in real-time and reduce mean time to respond. As a result, they are more engineered to empower their people, processes and technologies to react to multiple and different critical events actively.

From assessing risk data to escalating efficient response and mitigating risks to restoring the operations back to its normal state, Zapoj makes its wide variety of applications like Mass Notification, Communication and Collaboration, and IT Incident Management highly useful and beneficial for facility managers to use in real-time and tap into their potential in the most critical time. For leaders, stakeholders, and partners, Zapoj means cost-effectiveness and better ROI, while intensifying the process of facility management at scale.

Need Zapoj at your facility? Ask for a quick demo.

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Zapoj CEM ensures ceaseless supply operations

Delivering consumer goods and services is central to success and competitiveness for cutting-edge hi-tech industry. Some of their large clients for instance cloud providers, hardware manufacturers of servers or switches, or contract manufacturers and original equipment manufacturers need speed in supply chain management.

The hi-tech industries are thriving on supply chain efficiency when it comes to meeting the demand surplus or usual consumer supply. Like any other industries, hi-tech leadership and financial analysts focus on the fulfilment of high demand world-class products. Thriving on this expectation can be a reality with manufacturing and distribution when they take place on time. Forget Supply Chain Disruptions-zapoj

Leveraging granular-level supply network visibility streamlines vast and complex supply chain operations. It means leadership can find solutions for supply chain disruptions to critical events, production gap, demand deficit, and logistics failure. So, supply chain resilience is the key objective for hi-tech leaders, they can achieve with the Critical Event Management or CEM tool.

It is already a fact that a hi-tech supply chain is nothing less than a complex and diverse pool of operations. Hi-tech leaders feel the continuous pressure of the critical work process. Starting with the raw material supply to the sourcing and manufacturing of finished goods throw massive challenges for them. Ensuring cost-effectiveness and maximizing ROI through logistics management, they can build a robust brand advocacy and bring consumer satisfaction. With ever-increasing challenges, stakeholders can understand the proper utilization of CEM tools gives them a realistic solution to their ongoing challenges.

End-to-end supply chain responsiveness

Zapoj CEM has enhanced offerings to help leaders optimize supply chain processes at every level. It means our critical event management tool which is driven by location technology and visual risk intelligence can offer end-to-end solutions to supply chain needs.

The common architecture of any supply chain network houses ERP, MIS and other tools and equipment for a steady progress of processes. Failing to perform at any level brings with it unexpected disruption of production and productivity. The workforce loses productivity time, meaning it is a lost productivity without core objectives reaching its goal, while giving out compensation for those lost hours.

End-to-end supply chain responsiveness - zapoj.com

Additionally, the detachment of any supply network can abruptly create expensive downtime. However, the biggest benefit supply chain managers in the hi-tech industry can bring to their operations is leverage CEM to develop deep understanding of where each of their critical components are and how they are doing – always in real-time.

Aligning with IoT devices at operations and production units, location technology in Zapoj CEM can identify high-risk components at the right locations. These components can either have no immediate resources to replace them or without any assistance that can restore them back to operative capabilities. Zapoj simplifies the process of locating abnormal supply chain tools and gains understanding of risks from IoT devices. It excels in risk identification because

1. It is powered by visual risk intelligence.

The benefit of  AI/ML or deep learning technology is that Zapoj integrates into its CEM capabilities visual risk intelligence that helps analyze unstructured data derived from IoT devices on supply chain systems. Layering it over the dashboard to build a common operating picture helps build a holistic vulnerability assessment behavior.

2. It encourages rapid responsiveness.

intelligence is a critical component in Zapoj CEM that identifies high-risk areas without an emergency response team having to struggle with guesswork and come up with a confused solution. They adapt to their disaster recovery preparedness rapidly and encourage resilience through quick remediation of system disruptions or real-time system replacement.

3. It moves your people and processes.

People and processes can move out of stagnation rather than being interrupted by the disruption for a longer period. Zapoj has a cloud architecture that makes its application easily understandable by people. As supply chain management leaders need robust communication and collaboration tools to connect in a real-time, Zapoj provides that ability with the capacity to create a conference bridging and seek data-driven and contextual decisioning. The collaborative effort can reduce fatigue of decision makers and help them initiate a rapid and effective recovery response.

Global operating picture on the supply chain operations

Streamlining technology manufacturing and distribution is critical to managing global supply demand. However, the uncertainty of critical weather conditions, active shootout, or public unrest can impact their bottom line.

Global operating picture on the supply chain operations-zapoj.com

Depending on the interconnectedness of IoT across smart factories, supply routes, and everywhere that supply logistics pass through, leaders can build visualization upon the global operating picture. Any disruptions which are likely to impact the efficiency of workforce, systems, procurement of productions, and distribution are easily communicable via global operating picture. Hi-tech leadership can use the visualization to identify threats to their operational assets in real-time rapidly.

1. Gain situational awareness:

As supply chain moves, leaders increase their attention towards identifying complex operations and the potential impacts to their assets. Tracing them along the way can be critical to mitigating risks and ensuring business continuity. Visual command center brings the global operating picture closer to the security team. Zapoj CEM’s builtin capability easily works with IoT devices and pulls thousands of data feeds. By leveraging data from dispersed systems, weather data, news media, and social channels, it improves access to critical information. With better situational awareness of the adjourned locations or anywhere between supply routes, they can know how to react to the specific threat to their supply chain operations.

2. Real-time tracking and rerouting of logistics:

It is not always easy to know how logistics are sweeping through its destination owing to the frequency of critical events. As it is already in transit, preventing vulnerabilities to the assets and operations can be difficult to achieve. However, the better approach is to connect with the response teams and help optimize supply chain management.

For hi-tech supply chain managers, it is about monitoring thousands of locations, warehouses, and multiple sites to track its ongoing operations. The manual tracking could be none less than a trouble and exhaustive because these are prone to errors and irritable. Integrated upon one single platform like Zapoj CEM, it can help them visualize what is happening to the customer shipments – or if they are facing delays for border clearance or traffic seizure. The best thing they can do to minimize the impact of the disruptions is send the real-time alerts to the response team.

With a shared view into the disruptions, management can take a collaborative approach to optimizing logistics.  The supply reroute can find the best navigable route to reach the destination where the impacts are less effective.

Zapoj CEM is quick to recognize changes to the operational efficiency or the locations supply network lives. With leaders prioritizing rapid remediation of supply disruptions, Zapoj builds a robust response and critical event management system, which has multidisciplinary capabilities to progress supply chain operations.

The real-time tracking of threat landscape to its infrastructure, logistics carriers, people, processes, and technologies helps them prevent the impacts at speed. Managers are confident about their supply chain management and their efficiency to be less likely to face disruptions for a longer period. Mean Time To Respond or Mean Time to React sits at the core of the Zapoj architecture, which helps operations continue rapidly. Hi-tech leaders realized that people, processes, and tools can perform well through coordinated responses, which keeps them well-informed and protected from threats.

Get Zapoj to work with your supply chain systems. With a coordinated response and real-time threat alerts, your supply chain assets, people, and processes can perform and evolve at scale.

Need to know more about Zapoj?

Schedule a demo today!

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CEM platform strengthens IT systems in the hi-tech sector

IT system outages and other costly technical glitches are basically causing serious concerns for business continuity and restoration of operations for hi-tech IT firms. Improving IT incident response and restoration has a better approach to dealing with business continuity and customer service.

But, more than often their initiatives in making IT infrastructure work well only until they unwillingly face unexpected IT challenges and without any preparation. 

The challenges of IT asset management

One recent instance of an outage that the global users have seen a week back was a glaring question: how could hi-tech firms make their response and service less exposed to unexpected outages and glitches. The need here is to survive the outages or IT failure and get back to normal operations as much as minimal losses could entail.

the challenges of it asset management-zapoj.com

For hi-tech firms, accuracy and product quality are top-level and critical. Cutting-edge technology companies have invested millions of millions on resiliency issues. As their product offerings are unleashing greater benefits for all levels of people, processes, and organizations, interconnectedness and dependency have scaled quickly. The fact is customers and consumers derive innovative services at high speed. Failure of operational stability could have a significant negative impact on the brand value, customer experience, and customer satisfaction.

With the higher levels of digitalization and application absorption into their processes, hi-tech companies have zero intolerance for cyber attacks and outages. The biggest challenge of the COVID-19 effects was to manage the workforce in a remote setting. 

On the one hand, they are the early adopters of the latest technologies and applications that include a large number of IT assets or computers, devices, and networks, they have significant information to fall for attacks. On the other hand, the need to adopt digitization also forced hi-tech firms and even small-scale IT companies to multiply their IT assets 一 they have servers, storage systems, and system management  With safety, security, productivity, and management getting exposed to vulnerabilities, CIOs focus on resilient IT infrastructure.

Forward-thinking tech titans can make educated decisions and come forward with the best approach to combating failure in IT systems. The Critical Event Management tool or CEM platform is a big innovation from Zapoj, delivering effectiveness in mitigating complex IT needs and resolving issues at scale.

Visual risk intelligence and cybersecurity threat

With cyberattacks becoming a known activity and hatching out of nascency in the fast-paced environment, where employee interaction happens over a large number of applications, networks, and servers 一 they are open grounds and easy targets for bad actors. Hackers get fast and easy access to the corporate servers by generating fraudulent security certificates. These unscrupulous attacks easily help them decrypt confidential data. With customer information and other sophisticated data largely being in the wrong hands,  financial losses, reputation are at high risk. Additionally, hi-tech companies are highly susceptible to risking their competitive advantage.

Here, CIOs need to make data-driven decisions to mitigate risks. A comprehensive level of monitoring, emergency IT response, and controls can give predictive intelligence that can help reduce impacts of the security threats and possibly the downtime for an indefinite period. The best approach for high-tech firms is to leverage the disaster recovery strategy

Visual risk intelligence and cyber security threat-zapoj.com

by integrating critical event management software platform Zapoj. Using its capability of situational analysis or contextual awareness by utilizing machine learning, CIOs can easily take advantage of a proactive posture to mitigate cybersecurity risks.

Emergency leaders can easily integrate Zapoj into their existing IT infrastructure to pull data that greatly helps in examining data and getting actionable insights into upcoming threats. One interesting phenomenon that Zapoj unleashes for stakeholders and leaders is that they can build interconnectedness with IoT-enabled devices and discover a granular level of whereabout of the IT incidents in real-time.

The embedded location technology also gives a transparent view into the exact location of the incident This way, Zapoj provides IT incident forecasting or predictive analytics to help IT responders to act quickly without creating too much noise and fatigue for the organization workforce or community.

Setting up the right IT infrastructure with visual risk intelligence to restrict cybersecurity breaches would act as a robust disaster recovery plan. So, leaders at hi-tech companies can make their IT services more secure and resilient to unplanned downtime and costly threats to business risk.

Automation to respond to critical IT issues early

Given the volume and complexity of networks of IT assets, monitoring processes are still manual and fragmented. Tools and applications that help accomplish thousands of works may lose touch with the IT response team 一 and the IT response team may miss critical alerts in real-time.

Automating IT incident response is critical to collaborating with the right team and having the team ready to minimize the impacts that could otherwise be an indefinite period of outage or downtime.

Automation to respond to critical IT issues early-zapoj.com

Leaders are quickly recognizing that IT response can provide end-to-end communication solutions to address the issues faster.

To resolve the ineffectiveness of IT communication and combine integrated and automated responses, they can leverage Zapoj CEM tp design and develop their response plan effectively. The critical alerts that escalate from Zapoj can efficiently pass through multimodal communicable channels that effectively give the advantage of two-way communications. It means irrespective of the location of the response teams at any location of the world, anyone is capable of receiving and responding to IT incidents in real-time. Most organizations need to build custom message templates to use according to the IT incident type. Besides providing pre-built message templating flexibility, organizations can anytime set up their message portfolio and schedule it to escalate during an emergency IT incident.

By using historical data or upcoming data threats through visual risk intelligence, leaders know how to retrieve better insights about the threat landscape and use effective IT responses. Leaders have a better choice to connect and suggest effective ways to mitigate risks and help build resilience into their IT infrastructure.

Ensure comprehensive approach to accelerating incident response

We know hi-tech firms have invested big into their IT infrastructure. But, incidents are unpredictable and they will happen. For CIOs or IT leaders, their key objectives are to limit the frequency and severity of IT incidents.

Intelligent IT incident solutions that Zapoj has built into infrastructure can help IT emergency teams address the issues or troubleshoot more quickly. Zapoj CEM has built-in visual risk management and location technology that quickly analyzes what is going to happen and how the situations would remain in the next few hours or days. Based on the insights, leaders can gather additional information, and plan accordingly to reduce Mean Time to Resolve (MMTR).

incident response-zapoj.com

From accurate and real-time IT incident communication and collaboration to message escalation and automation, Zapoj CEM helps leaders manage proactively the IT incidents and bring operational efficacy with limited disruptions. Leaders must know that outages are less likely to go anywhere, but they must arm themselves with proper resources and tools that do not encourage prolonged business disruption, ruin customer relationships, and impact business growth. Zapoj CEM has provided intelligent IT indent solutions to IT leaders that have transformed how inventors and stakeholders, partners, and peers have managed their way to building resilient IT systems. As a result, Zapoj helps hi-tech organizations bring the best value to their service and operations and establish long-term customer relationships. So, as tech giants build resilient IT systems, their IT services are reaping significant benefits in encouraging overall business resilience

For more information on Zapoj and deployment, schedule a call today.

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Zapoj CEM makes high-tech assets reliable and safe

The deadly wildfires caused the catastrophic disaster that raged through Northern California in recent times. Tech-giants located in the Bay-Area are as proactive as always to push forward the rescue efforts and help the community in fighting the deadliest battle for survival.

As is the case with the community that needs support from all walks of life to be safe and secure, high-tech titans are proactively shoring up the best of breed technologies. They need these tools that can be efficient in reducing the disastrous impacts from extreme weather related climate change or the more common workplace threat or active shooter. For employee safety and security, one that is common across all workplace to tackle sensitive life-threatening issues is crisis communication.

But in the view of today’s evolving nature of disasters and their global presence, leadership networks need to build a global operating threat picture to rapidly respond, act, and mitigate. So, a single critical communication or emergency communication tool is insufficient for mission-critical business efficiency and employee safety. To speed up the rescue process, move the employee to the safest place, and restore operations in time they focus on keeping people informed and safe. An AI-based critical event management tool is significantly catching up with the industry leaders. They give contextual information, situational awareness, including the dynamic ability to enable critical communications and emergency notifications anytime and anywhere.

Mobilizing rescue support for employees in danger

High-tech industries are always in full swing . People are monitoring their supply chain operations. They have workforce to manage productions, or innovate new technologies so, it is an environment which is moving at speed inside and outside. With innumerable workforce units spreading across diverse locations, keeping the closest visibility is critical to keeping them informed and safe of the upcoming threat.

A critical management tool like Zapoj that offers mass notifications and global threat intelligence supports business continuity and resilience by overcoming employee safety challenges.

In a scenario where high-tech leaders have their projects running on a site with insufficient power and utilities or proper address the unfavorable conditions may expose their staff to vulnerabilities.

Critical events like hurricanes, earthquakes, or mass shootings put their safety at risk, while making the rescue operations tough for the emergency response team. Using just a crisis communication tool can be useful to warn the employees, but tracing their locations and knowing how many of them are in harm’s way is difficult.

Zapoj offers an opt-in portal that allows users to register their names in the device and keep the employee database updated with the right critical information. In any critical situations, mass notification systems can escalate appropriate and life-saving alerts based on the situations like inclement weather, active shootout, or fire.

The mass emergency notification can reach out to people no matter where they are on-field or on-premise using location intelligence. The feature, like global threat intelligence, uses sensored-based data from IoT-connected devices to help build a common operating picture so that it can bring real-time information from the incident site. By instantly detecting the evolving situations, leaders can connect with the stakeholders and partners via a conference bridge to make data-driven decisions and alert their people in a proper way.

Facilitating contact tracing and employee safety

Industries have seen a drop in their operation efficiency with the pandemic growing at scale. The high-risk of infections that spread due to the human to human contacts poses health risk and increases infection vulnerabilities to employees. The tech giants had the infrastructure to immediately adjust to the sudden work from home approach. But, returning back to work was

the highest priority for everyone to keep up with productivity and operational efficiency. To improve business resilience, leaders realize the importance of building a safe environment. Employees who know their employers have set up all necessary arrangements to keep them safe and secure, are confident to get back to work.

Zapoj CEM enables contact tracing for high-tech organizations that can effectively notify the emergency response team to verify close contacts of infected individuals. More importantly, the critical procedure of vaccination drive can be successfully managed by the leaders too.

  • Employees register for the vaccination program through the opt-in portal
  • Opt-in surveys keep a tab on employees health status
  • Built-in text or voice support help in communicating post-vaccination symptoms or other illnesses
  • Management can follow-up with the second dose of vaccine program
  • Authorities can immediately keep track of infections and address critical situations like the need for
    sanitization or location optimization

By building an end-to-end visibility into the employee movement and the probability of their vulnerability to the infection, high-tech industry leaders keep every employee informed and safe in critical situations. Significant workplace requirements including isolation processes or social distancing so that each and every office space could be utilized at optimal level becomes flexible with Zapoj.

Speeding up the process of employee safety program with Zapoj

Events are rising. Leaders in the hi-tech industry account for ensuring safety for their employees. Zapoj is the most dynamic critical event management or emergency notification system that can efficiently work with the HR system. By escalating notifications across every device type including the desktop, mass notifications can rapidly reach out to the right people and never miss the person who needs it. Also, it reduces

information fatigue as the message remains persistent until it is acknowledged. Included in its mass notification system is a configurable message template. Leaders can customize messages as per critical requirements to combat emergency situations. Since the message is preset, it does not take time to populate immediately. With the geofencing capabilities turned on, critical alerts can be automated to the employee in danger. When the message reaches in real-time, the automated responses alert employees closest to the threat landscape.

Employee safety is fundamental to business growth for any organization. Leaders need tools like Zapoj to keep their employees connected with them and keep them safe in any critical situation.

Active shooters, hurricanes, tornadoes, pandemic and other examples of global threats are evolving rapidly and tech giant leaders can strengthen their disaster recovery plans by leveraging Zapoj.

Need Zapoj for employee safety?Schedule a demo today.

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ZSuite

Why every business need a Emergency Communication Software

Table Contents

Designing a Modern Emergency Communication Plan
How Emergency Communication Software Can help
What to Look for in Emergency Communication Software
Keeping Employees Safe, Informed and Connect with Zapoj CEM

Introduction

Businesses now face an increasing number of threats to their people and operations, from severe weather, natural disasters, and active shooter events to the risk of business-critical disruptions such as cyberattacks, IT outages, and supply chain disruptions. During these critical events, it is the responsibility of leadership to ensure employees are safe, informed, and connected.

When things are going well and business is running as usual, this can be relatively simple. But as soon as an emergency occurs or things start going wrong, ensuring your employees are safe becomes a little (or even a LOT) more complicated

That’s when emergency communication comes in

Communication plans are important for many occasions in a business:

  • a new product launch,
  • a leadership change,
  • a new technology solution, etc.

So it stands to reason that you would have a plan during an emergency, when good communication can be the difference in stopping preventable employee injuries, illnesses, and fatalities.

Emergency preparedness doesn’t start during the emergency; it starts well before. There are a number of preventive and mitigation measures that companies can take to protect their employees and business.

These actions may include but are certainly not limited to:

  • Assessing risks
  • Documenting response plans
  • Training employees
  • Conducting drills
  • Soliciting feedback
  • Building a communications plan

With an effective communication plan, though, you can dramatically reduce the impact of any unexpected, unpredictable, and disruptive events. A good plan and implementation can prevent these events from escalating into crises and mitigate their impact on employee safety.

Throughout the rest of this eBook, you’ll learn how to formulate a communications plan that will help keep your employees safe during any emergency, and you’ll get a detailed look at how the right technology can make it easier.

Designing a Modern Emergency Communication Plan

The best time to prepare for an emergency is well before one strikes. During critical events, the difference between a minor incident and a major disaster could be a matter of minutes or even seconds. The heat of a crisis is not the time to figure out what you need to do to effectively communicate with and ensure the safety of impacted employees.

This is why it’s so important to take a proactive approach to emergency communication. You want to understand and set up the core elements of your emergency communication strategy well in advance of any event or disaster. That way you can ensure the best possible outcomes for your people and the business.

Here are two questions you should ask yourself when developing an emergency communication plan:

WHAT SHOULD WE COMMUNICATE ABOUT?

The first step to designing a modern emergency communication plan is to determine what types of events you may face that would require emergency communication. Employees should be informed of emergency situations anything that could pose a threat or risk interrupting or halting business operations that occur in close proximity to where they live or work, as well as any actions they should take.

It’s also important to reframe your thinking on what constitutes an “emergency.” After all, there are many threats such as IT and operational threats that will never show up on the evening news but could have a significant impact on your people and business. In addition to the traditional emergency situations like natural disasters or threats of violence, there are a number of more common events your business will encounter where effective, timely communication is just as important. Whether it’s cybersecurity threats, disease outbreaks, power/service outages, or sudden office closures, any event in which a large number of employees need information quickly should be taken into account as part of your emergency communication plan.

HOW WILL COMMUNICATION OCCUR BETWEEN EMPLOYEES AND THE BUSINESS?

Perhaps the most important part of any emergency communication plan is how you will communicate. When developing your plan, it is essential to consider how employees will be notified of an emergency, how information will be delivered and received, and how effective the channels of communication will be at reaching every employee in harm’s way.

During critical events, phone calls and emails are no longer enough. Manual phone trees are prone to errors and long delays, and there are several problems with relying solely on email for emergency communication.

Research finds that fewer than half of employees even open internal communication emails. Emails just don’t create the sense of urgency that is needed when communicating time-sensitive information. Some hourly and frontline employees such as retail associates and distribution center workers do not have a company email address. For those that do, they do not have access to it from their personal phone outside of business hours.

Furthermore, if phone lines are down or email is inaccessible as can often be the case in emergency situations your employees may never receive the message at all. If an organization is hit with a network virus, for example, relying on email as the only communication channel would be useless, or even counterproductive.

Fortunately, there are new technology solutions that prove much more effective in helping businesses communicate with employees when an emergency strikes.

How Emergency Communication Software Can Help

Today’s workforce is more dispersed and mobile than ever before, making emergency communication increasingly important and also more challenging. But with a modern emergency communication system, organizations can enable the fast, reliable delivery of mass notifications to any size audience, on any device, over any communication channel, anywhere in the world. This means that you can easily send secure notifications to affected employees in seconds, even from a mobile device.

By using emergency communication software with multichannel, two-way communication capabilities, you can rapidly send and receive messages across multiple channels to ensure the right people get the messages they need, when they need them.

But these software solutions can go even further. Many businesses also use emergency communication software to easily segment and deploy other critical business announcements—such as information about policy changes or open enrollment deadlines—to streamline the internal communication processes and maximize the value of their technology investment.

Every organization regardless of size, industry, or location will face unexpected events that can be managed more effectively with the help of emergency communication technology. And when the health and safety of your people is at stake, only an enterprise emergency communication system can offer the speed, reliability, and user experience you need.

But with so many emergency communication systems on the market today (all with varying levels of sophistication, ease of use, and support) navigating the crowded emergency communication technology landscape can seem overwhelming. So, what features should you focus on to ensure your chosen platform can deliver on its promise to protect your people and your business?

What to Look For in an Emergency Communication System

When it comes to choosing an emergency communication system, first you want to get input from key stakeholders across the business such as IT, HR, EHS, Risk Management, and Corporate Communications to identify and understand the unique characteristics and requirements of the business, that way you can find a solution that works for the business as a whole.

Everyone will have a few different requests, but the most important thing is to find a system you can grow into rather than one you’ll find yourself soon growing out of. An emergency communication system should also have the right balance of simplicity and power: It should be simple enough that anybody can use it without any specialized training, but reliable enough to handle any emergency and not be quickly outgrown as the organization expands or grows in complexity.

To maximize the effectiveness of your emergency communication system, here are a few key capabilities you should look for:

1)  Real Time Location Tracking and Geo-fencing

From severe weather to power outages to office closures and acts of violence, critical events are often location-specific. As such, an emergency communication system should allow you to rapidly connect with all employees who live, work, or are traveling in a specific area should a local emergency arise.

Map tracking and geofencing capabilities give you visibility into where your employees are at any given time and allow you to quickly communicate with everyone in a certain geographical area. Having a map view that layers in multiple known locations for employees such as their home and work addresses is critical to keeping employees informed of local threats. And with geofencing capabilities, you can actually draw a virtual fence around a particular area and alert every employee within that fenced area with targeted messaging.

2) TWO-WAY COMMUNICATION

During an emergency, it’s important to establish a two-way dialogue with your employees, who can often provide important information about the event as it’s taking place. Your system should include audience communication features such as read receipts, surveys, incoming messages, and “need help” requests.

When it comes to meeting your organization’s duty of care responsibilities and ensuring the welfare of employees impacted by critical events, the ability to send a message with a read receipt request is a particularly important feature. To conduct an employee wellness check, you can send a message asking employees to acknowledge receipt by simply pressing a number on their phone’s keypad. When people don’t acknowledge receipt, the message can be automatically resent across multiple channels until delivery is confirmed. This can give you rapid visibility into which employees are safe and which employees might be in need of further assistance, in order to inform your emergency response plans and procedures.

3)  MULTICHANNEL DELIVERY

More than half (52%) of information workers use three or more devices for work purposes, and 90% of us switch between digital screens throughout the day.

When you consider this—along with the possibility that one or more communication channels may be inaccessible, such as during an IT or power outage— the importance of multichannel message delivery becomes apparent.

A communication system needs to enable more than just phone and email communications. After all, if you target only one or two communication channels, you may miss a significant number of employees who may be in harm’s way. Your system should allow you to send and receive unlimited messages to your audience via voice call, text message, email, mobile app push notification, social media, and any number of custom channels.

4)  FULL-FEATURED MOBILE APP

We no longer live in a world where most of us drive to work, stay at the same desk for eight hours, then drive home. Whether you call it remote work, telecommuting, flexwork, or having a dispersed workforce, most employees today are on the go. And that means it’s vital that your emergency communication system comes with a full-featured, native mobile app—for both iOS and Android devices—to effectively communicate with your audience. A best-in-class app should allow you to quickly send messages from a mobile device using pre-built notification templates, monitor potential threats on the fly, and interact with your audience via in-app messaging.

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5)  INTEGRATED RISK INTELLIGENCE AND THREAT ALERTS

An emergency communication system with integrated threat monitoring and intelligence capabilities will help you automatically monitor for threats around the world and calculate the proximity of those threats to your people, locations, and assets so you can proactively protect your business. Using real-time data from thousands

INTEGRATED RISK INTELLIGENCE AND THREAT ALERTS-zapoj.com

of trusted sources which is then curated and verified by trained analysts—a modern emergency communication system with threat intelligence offers relevant insight into how your people and business could be impacted by evolving, nearby threats and will help you accelerate response times.

Acting as your eyes and ears, a vendor-provided 24/7 threat monitoring service should offer the ability to automatically push out alerts when it detects threats that are relevant to your business and your employees. This not only provides your team with real-time alerts and updates during critical events, but it also frees up your time to focus on the other critical tasks that need to take place during an emergency.

6)  HR SYSTEM/DATA INTEGRATION

By communicating directly with your HR system of record, an emergency communication system can access accurate employee contact data in real time. This ensures your employees always get the messages they need, when they need them. Regardless of the location of your contact database—Active Directory, HRIS, CSV file, payroll system, or something else— you should be able to easily import people’s data with automatic data syncs, ensuring employee contact

HR SYSTEM/DATA INTEGRATION-zapoj.com

information is always up to date.

Using this employee data, your system should also allow you to segment employees into dynamic groups based on location, department, or any other attribute. After all, for communication to be effective, it must be targeted. Blasting your entire employee database with updates about location-specific incidents or information that may only be relevant to a subset of employees will only cause recipients to ignore future messages that may actually be critical to their safety and well-being.

7)  INTUITIVE EXPERIENCE

When it comes to emergency communication software, simplicity is the ultimate goal. To be used quickly and seamlessly in emergencies, any communication system must be intuitive and easy to use for both administrators and the audience. The fewer steps, clicks, and screens required to use the system, the better the user experience will be and the more the system will be effectively used. A good system should

INTUITIVE EXPERIENCE-zapoj.com

also be easy to implement with little training or support, allowing you to be up and running within days, if not hours.

Since employees have varying levels of technical comfort and expertise, your emergency communication system should be so intuitive that even someone with minimal technical skills can navigate the system with relative ease. The faster and more accurately administrators can send critical messages or warnings, the safer your employees will be. And in the middle of an emergency when seconds count, you don’t want your people fumbling around trying to remember how to log in, reply to your survey, or send a request for help.

8)  OUTSTANDING CUSTOMER SUPPORT

Customer support is a critical, but often overlooked, aspect of selecting an emergency communication system. But from implementation through the life of your contract, the quality and speed of customer support you receive from your technology provider has a direct impact on the effectiveness and success of your chosen platform. In order to get the most out of your investment, expert technical, tactical, and strategic support needs to be included.

OUTSTANDING CUSTOMER SUPPORT-zapoj.com

An emergency communication software provider should have an extensive knowledge base and a reliable, expertly trained, Worldwide customer support team on call to assist you 24/7/365. Additionally, you should be assigned a single, dedicated customer support contact at no extra charge. This dedicated customer support contact should be able to quickly provide you with the answers and guidance you need—helping add your people to the system, setting up your account, assisting with integrations, providing training, and sharing mass communication best practices on an ongoing basis—to ensure successful solution adoption.

About Zapoj

Zapoj is a cognitive AI-based critical event management and resolution collaboration platform engineered to minimize disruptions proactively. It ensures worldwide business continuity, safety, and faster recovery of your critical assets like People, Facilities, Equipment, IT systems, and supply chain. Zapoj is a comprehensive end-to-end business resiliency platform for every organization of any size.

The Zapoj Platform for Critical Event Management combines leading Visual risk intelligence, Major Incident management, Emergency Mass Notifications, IT and IOT Event Management and critical communication & collaborations needed for Resilience, BCM, Security professionals and IT teams into one SaaS-based global portfolio. Our AI-powered platform is purpose-built to predict risk events with accurate and actionable information, enable critical communications & collaborations to allow response teams to react swifty , calmly and confidently.

Need Zapoj at your facility? Ask for a quick demo.