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Gain situational awareness and improve business resilience

Situational awareness refers to an ability to derive, process, and analyze data related to critical events. To simply put, situational awareness tells you what is happening around you, how things change with time, and being relevant to situations as they appear. Enabling human experience or situational awareness is the most important approach in bridging the gap between life and death because it helps with logical output and more informed decision-making. As critical events are more frequent than ever, situational awareness can be the key to mitigate emergencies before they occur or impact your business.

When we fail to have a good understanding of a critical event or don’t have full situational awareness, poor decision making, inadequate communications and weak management of the crisis are likely results. It sounds straightforward in principle, but in reality, it requires defined processes, appropriate resources and practice. Often, many crisis management teams and enterprise command centers (ECC) overlook and result in last-minute scrambling to figure out the information management process and fully understand the incident and its impact.

But, the question is how capable are you to achieve situational awareness? If you don’t have insights into this, what ways can you try to seek it?

Challenges for a modern business to get hold of situational awareness

Did you ever think about what stops you from taking proactive action to mitigate the fast-evolving impacts of critical events? The answer is no. Reasons can range from information overload to the traditional approach of handling emergencies for organizations. They include,

Incessant attacks of critical events

Incidents are more frequent these days. Businesses are at stake as the synchronicity of different incidents makes it more complex to handle. With pandemics still raging through, one could never anticipate how it can complicate measures to handle critical events like natural disasters, man-made disasters, industrial threats such as IT incidents, or data breaches. Due to the evolving nature of these events, crisis response teams fail to leverage enough data from critical event endpoints, which is indispensable to build situational awareness.

Information overload

The digital world is full of DATA, DATA and DATA. Crisis Management teams often describe gathering situational awareness and managing that information during a crisis as like drinking out of a fire hose. How does one manage such a volume, velocity and variety of information?

A traditional approach to data handling

Most organizations still rely on an old infrastructure to analyze information wherein the crisis response team manually integrates data into a system. But they lack a comprehensive understanding to validate data, resulting in intelligence slipping through hands. These siloed systems add to more complexity to discern who and what are in harm’s way and delay informed decision making.

Inability to parse explosion of data

Data is generated in a massive volume. But, there is unstructured data more than ever business can draw immense value by deriving them. But, businesses using conventional systems are not capable of parsing this which can be valuable to tap into insights. In another way, it is tough for businesses to store a massive volume of unstructured data. As we gather data related to critical events, we can’t verify its accuracy because of its inconsistent nature and quality issues. However, by implementing the power of natural language processing or artificial intelligence, we can make findings more valuable for critical event management as they provide risk intelligence.

To build situational awareness, we need accurate data, not inconsistent data.

Sources of data to build situational awareness

To create situational awareness, we need to derive data from disparate sources. One thing is critical that manual data processing can ruin its approach. The comprehensiveness of relevant information related to specific locations or surroundings or assets in connection with the incident can be of immense value. So, we need to work with stakeholders and partners to gather validated information for complete visibility into situations. Demographic breakdown of data can help us make a visual representation of incidents and potential threats to people and assets and thus improve situational awareness. To add to this, data may include an existing emergency plan, a live feed from sensors, weather or traffic feed, or dynamic data like critical events. By integrating these data points into a system, organizations can build a common operating picture, simplifying the process of getting risk intelligence for ever-evolving emergencies and enhance decision-making.

Importance of visualization in critical event management

Leveraging the common operating picture is critical to resolving issues faster and preparing a more robust approach to handling future threats. Situational awareness solidifies the foundation of the common operating picture wherein emergency response teams can use technology to bring context to information and integrate it into a system. Using all datasets, we can visualize data or build an intuitive model that enhances understanding of critical events that change with time and necessitate emergency preparedness. Through comprehensive situational awareness, we can better visualize to allocate emergency help to priority areas well in advance so further damage to life or property can be avoided.

Situational Awareness is key to business resilience

Critical events undoubtedly restrict business operations. The ongoing COVID-19 has its impacts on the global economy as businesses had to pause and shift to new models of doing business. Besides, natural threats, cyberattacks, or any kind of disasters can aggravate supply chain disruptions, putting direct effects on its scalability or resilience. Having situational awareness into the evolving situations can better prepare your emergency response, which comprehensively helps in mitigating risks and encouraging business continuity.

Role of situational awareness in critical event management

As we discussed, situation awareness gives you an idea about what is going on around you, ways to predict things with time, and remain relevant to the changing environment. Critical event management gives your organization the fastest means to unify data by communicating with stakeholders or partners and make more informed decisions specific to emergencies. A CEM system eliminates the necessity of having so many tools to communicate, gather data, map risks, and mitigate risks in real-time. As the unified CEM brings you valuable data, you can easily incorporate them to create situational awareness, therefore making more informed decisions, speeding up the process of handling situations better.

Ways to achieve situational awareness

It is all about getting better ideas to respond to critical events more proactively. Situational awareness makes it easier to get insights into types of incidents and various approaches to deal with them. Since data is key, we need a more comprehensive system that collects data from even disparate sources and gives context too. Zsuite – a powerful CEM tool that enables organizations to gather the right information at the right time from the right source can provide comprehensive data to locate, assess, act, and analyze.

Zsuite features the most advanced tools that include unified communication tools with two-way communication and multichannel capabilities to help keep information consistent. Integrated with geofencing location tracking and sensors, Zsuite can scale with situations, provide contextual information to be relevant to your emergency handling workflows, and finally help react to mitigate critical events. So with the right data in hand, you can gain situational awareness by implementing the right method.

Discover

Data helps you build a common operating picture that helps you assess the threat’s nature. Assessing this data, you can have risk intelligence and know who and what can be at risk.

Locate

Zsuite’s geofencing capability makes it easier to identify people or assets in harm’s way. Location intelligence also helps you reach your employees faster and communicate with them to participate and resolve issues.

Take action

As you know the upcoming threats, you can plan your response. Zsuite gives you the ability to use predefined critical message templates. So, when in danger, auto-escalation can deliver the right message to the right persons and motivate them to act accordingly.

Analyze

Improved situational awareness can help assess bottlenecks, your performance during critical events, and also capabilities of your existing system. So if you miss anything, you can plan dynamically.

Values organizations can derive from situational awareness

Situational awareness enhances the ability to comprehend, react, and decide based on geographic context. Organizations can power up their emergency preparedness plan before any event occurring. This ability helps mitigate the crisis in a much lesser time, improves cost-savings, enhances overall productivity and efficiency while also generating revenues.

Handling critical events depends on situational awareness. And we can bring a more comprehensive approach to this dynamicity using the Zsuite CEM tool. It enhances data gathering, communication, visualization, and emergency response.

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Zapoj CEM Enables COVID-19 Supply Chain Tracking to Ensure Successful Rollout

The road to COVID-19 distribution from researching and developing eyes to end the pandemic is by building fast herd immunity. Although we have limited doses available, we need fast transit of deliveries. State and local government entities need highly efficient logistics or supply chain management to get vaccines across the specified health centers within the time-compressed period. Time is a constraint, logistics infrastructure needs to have a different approach this time, while we should make efforts to enable broad successful distribution.

At times when the government wants massive manpower to distribute vaccines for its residents, it is challenging to keep track of supply chain management that can optimize its routes and eventually determines on-time vaccine administration.

In addition to this, we need to build specialized distribution networks to bring every stakeholder- manufacturers, distributors, medical agencies, and public health officers on the same platform – to implement vaccine programs efficiently for consumers.

At every leg of the supply chain journey, we need a critical event management tool to build connectivity by providing correlated information.

 

Eliminating visualization hurdles in supply chain

Operational visibility is the key to ensuring where vaccines are and where they need to be. This is even more important wherein vaccine preservation highly depends on the specialized and temperature-controlled cold storage. But, the limited infrastructure of cold storage can increase risks for supply chain delivery and hamper the distribution.

Besides, other disruptions- weather, civil unrest, transportation failures are familiar obstacles that impede supply chain efficiency.

Zapoj can empower future supply chain tracking and government agencies to act more responsibly and address predictable challenges.

Zapoj CEM features some unique built-in capabilities – smart maps and geographic information systems (GIS), making it one of the best supply chain tracking systems with an integrated focus on the power of visualization.

Zapoj helps you collect data throughout the way from manufacturing to distribution in real-time. GIS-based maps give situational awareness to help predict any temperature-related issues or flaws in cold chain management. This helps avoid any damage to vaccines.

With location intelligence, Zapoj can simplify location tracking also to visualize shipment routes and temperature inconsistency. Smart maps improve transparency and let you use emergency notifications to alert your transporters. As a result, you can reroute and avoid targeted locations that may result in any losses. Hence, using Zapoj, you can achieve location-based visualization and improve efficiency in delivering vaccines on time.

Doing away with location issues

The COVID-19 vaccine must reach every interior part of the states and localities. We need to optimize geo-targeted locations where infected residents inhabit and curb the spread of the disease. However, the cold chain also decides where the supply chain during vaccination must deliver and where not. Zapoj CEM enables you to use location intelligence and determine the possible locations.

 

Minimizing disruptions with immunizations

Zapoj CEM helps build a virtual platform that gives a unified communication and collaboration experience between medical volunteers and vaccinators. Everyone in this loop can get information about the probability of delays, the number of vials delivered, and expected delivery dates. Based on this input, the healthcare administration can easily decide who to vaccinate,  when to vaccinate, and determine the outreach in vulnerable populations or underserved populations with a mass notification system.

Zapoj CEM gives you the opportunity to build a common operating picture across COVID vaccine supply chain management and makes every process efficient. Get Zapoj CEM today. Contribute to a successful COVID-19 vaccine rollout.

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Enhancing Employee Outreach in the Time of COVID-19 Pandemic

COVID-19 vaccines are out now, raising hopes for organizations to return to work safely to the traditional workplace from the phase of WFH normals. However, until vaccines help develop herd immunity or deliver 100% efficacy, employee wellbeing and safety is the major concern for every business leader.

Amidst this situation, employers are looking to optimize hybrid working practices- where physical presence at work and remote work will blend together to yield employee efficiency, productivity, and create value for every stakeholder.

For employers and HR directors, this new work model is nothing less than a challenge because health-vulnerable employees cannot enter the physical workplace, instead, they continue working from home. The other way around, field workers or frontline workers also need protection from their employers. Since all norms remain unchanged to help eliminate the transmission of the disease, organizations must comply with new regulations to strengthen employee safety as well as wellness.

Organizations need to bring the best practices that provide situational awareness with the ability to locate and communicate with their employees whenever they are exposed to vulnerabilities.

 

Leveraging risk intelligence and contact tracing

Creating a unified emergency response helps bring your employees to the same platform and tackle unforeseeable emergencies in an efficient manner. Zapoj Critical Event Management or CEM empowers organizations and employees to adjust to the safe return to the office by leveraging the power of risk intelligence and contact tracing.

With contextualized data at your fingertips, it is easier to detect potential threats in real-time, thus escaping the impact well in advance.

Risk intelligence can better work in conjunction with location intelligence or geographic information systems to enhance data collection, visualization, and better understanding. Pulling together all data, Zapoj Command Center provides situational awareness through a comprehensive dashboard where business leaders can identify data associated with employees, assets, and facilities.

Situational awareness also identifies which of the employees are present in the facility at a specific time along with details of their locations. Also, employees provide data to Zapoj Command Center about when they will be available in the facility. Accurate data mapping leads to organizations or HR recruiters make informed decisions – who to continue work at office premises or continue from home. The comprehensive data also helps manage social distancing norms at the office.

Depending on the location analytics, Zapoj CEM makes capturing location data easier and efficient for your organization and enables flexibility with government regulations. As a result, any organization can intensify end-to-end contact tracing and establish a comprehensive employee wellness program to proceed with operations without any disruptions.

  • Conduct wellness checks for employees on a regular basis
  • Conduct surveys to verify COVID-19 vaccinations and health status, and also employee needs
  • Know employee readiness to return to work
  • Enhance efficiency by providing access to employee data repository asset

Enhancing employee reach out

Zapoj CEM leverages geofence-based notifications and alerts. So, organizations can set up zones to identify location-specific risks and boost recovery. When the system detects a specific event related to COVID-19 using its situational awareness capabilities, it alerts an operator. Built-in flexible workflows can escalate rapidly when pre-defined requirements are not met and warn employees of potential threats. Notification and alerts reach the right employee at the right to keep them safe and keep them ready to tackle any health emergency. Employees can be notified for

  • Identifying the nearest testing locations
  • Getting the latest information about COVID-19 infections
  • Self-reporting COVID-19 symptoms

Zapoj CEM is designed to adjust to the current situation at organizations where employees can feel safe. With end-to-end contact tracing and risk intelligence, business leaders can communicate critical information in time should there be any COVID-19 infections, and help them avoid getting infected or spread any transmission. The goal is to keep up with the business continuity while also helping your staff stay safe and healthy.

Zapoj CEM helps you reimagine your current work conditions and maintain compliance with the regulations promoting employee safety and wellbeing. The key is enhancing employee outreach in times of pandemic so that organizations can limit the transmission, restrict employees from getting infected and take appropriate steps to keep up with business operations.