Tag: Business Resiliency

IT system outages and other costly technical glitches are basically causing serious concerns for business continuity and restoration of operations for hi-tech IT firms. Improving IT incident response and restoration has a better approach to dealing with business continuity and customer service.

But, more than often their initiatives in making IT infrastructure work well only until they unwillingly face unexpected IT challenges and without any preparation. 

The challenges of IT asset management

One recent instance of an outage that the global users have seen a week back was a glaring question: how could hi-tech firms make their response and service less exposed to unexpected outages and glitches. The need here is to survive the outages or IT failure and get back to normal operations as much as minimal losses could entail.

For hi-tech firms, accuracy and product quality are top-level and critical. Cutting-edge technology companies have invested millions of millions on resiliency issues. As their product offerings are unleashing greater benefits for all levels of people, processes, and organizations, interconnectedness and dependency have scaled quickly. The fact is customers and consumers derive innovative services at high speed. Failure of operational stability could have a significant negative impact on the brand value, customer experience, and customer satisfaction.

With the higher levels of digitalization and application absorption into their processes, hi-tech companies have zero intolerance for cyber attacks and outages. The biggest challenge of the COVID-19 effects was to manage the workforce in a remote setting. 

On the one hand, they are the early adopters of the latest technologies and applications that include a large number of IT assets or computers, devices, and networks, they have significant information to fall for attacks. On the other hand, the need to adopt digitization also forced hi-tech firms and even small-scale IT companies to multiply their IT assets 一 they have servers, storage systems, and system management  With safety, security, productivity, and management getting exposed to vulnerabilities, CIOs focus on resilient IT infrastructure.

Forward-thinking tech titans can make educated decisions and come forward with the best approach to combating failure in IT systems. The Critical Event Management tool or CEM platform is a big innovation from Zapoj, delivering effectiveness in mitigating complex IT needs and resolving issues at scale.

Visual risk intelligence and cybersecurity threat

With cyberattacks becoming a known activity and hatching out of nascency in the fast-paced environment, where employee interaction happens over a large number of applications, networks, and servers 一 they are open grounds and easy targets for bad actors. Hackers get fast and easy access to the corporate servers by generating fraudulent security certificates. These unscrupulous attacks easily help them decrypt confidential data. With customer information and other sophisticated data largely being in the wrong hands,  financial losses, reputation are at high risk. Additionally, hi-tech companies are highly susceptible to risking their competitive advantage.

Here, CIOs need to make data-driven decisions to mitigate risks. A comprehensive level of monitoring, emergency IT response, and controls can give predictive intelligence that can help reduce impacts of the security threats and possibly the downtime for an indefinite period. The best approach for high-tech firms is to leverage the disaster recovery strategy

by integrating critical event management software platform Zapoj. Using its capability of situational analysis or contextual awareness by utilizing machine learning, CIOs can easily take advantage of a proactive posture to mitigate cybersecurity risks.

Emergency leaders can easily integrate Zapoj into their existing IT infrastructure to pull data that greatly helps in examining data and getting actionable insights into upcoming threats. One interesting phenomenon that Zapoj unleashes for stakeholders and leaders is that they can build interconnectedness with IoT-enabled devices and discover a granular level of whereabout of the IT incidents in real-time.

The embedded location technology also gives a transparent view into the exact location of the incident This way, Zapoj provides IT incident forecasting or predictive analytics to help IT responders to act quickly without creating too much noise and fatigue for the organization workforce or community.

Setting up the right IT infrastructure with visual risk intelligence to restrict cybersecurity breaches would act as a robust disaster recovery plan. So, leaders at hi-tech companies can make their IT services more secure and resilient to unplanned downtime and costly threats to business risk.

Automation to respond to critical IT issues early

Given the volume and complexity of networks of IT assets, monitoring processes are still manual and fragmented. Tools and applications that help accomplish thousands of works may lose touch with the IT response team 一 and the IT response team may miss critical alerts in real-time.

Automating IT incident response is critical to collaborating with the right team and having the team ready to minimize the impacts that could otherwise be an indefinite period of outage or downtime.

Leaders are quickly recognizing that IT response can provide end-to-end communication solutions to address the issues faster.

To resolve the ineffectiveness of IT communication and combine integrated and automated responses, they can leverage Zapoj CEM tp design and develop their response plan effectively. The critical alerts that escalate from Zapoj can efficiently pass through multimodal communicable channels that effectively give the advantage of two-way communications. It means irrespective of the location of the response teams at any location of the world, anyone is capable of receiving and responding to IT incidents in real-time. Most organizations need to build custom message templates to use according to the IT incident type. Besides providing pre-built message templating flexibility, organizations can anytime set up their message portfolio and schedule it to escalate during an emergency IT incident.

By using historical data or upcoming data threats through visual risk intelligence, leaders know how to retrieve better insights about the threat landscape and use effective IT responses. Leaders have a better choice to connect and suggest effective ways to mitigate risks and help build resilience into their IT infrastructure.

Ensure comprehensive approach to accelerating incident response

We know hi-tech firms have invested big into their IT infrastructure. But, incidents are unpredictable and they will happen. For CIOs or IT leaders, their key objectives are to limit the frequency and severity of IT incidents.

Intelligent IT incident solutions that Zapoj has built into infrastructure can help IT emergency teams address the issues or troubleshoot more quickly. Zapoj CEM has built-in visual risk management and location technology that quickly analyzes what is going to happen and how the situations would remain in the next few hours or days. Based on the insights, leaders can gather additional information, and plan accordingly to reduce Mean Time to Resolve (MMTR).

From accurate and real-time IT incident communication and collaboration to message escalation and automation, Zapoj CEM helps leaders manage proactively the IT incidents and bring operational efficacy with limited disruptions. Leaders must know that outages are less likely to go anywhere, but they must arm themselves with proper resources and tools that do not encourage prolonged business disruption, ruin customer relationships, and impact business growth. Zapoj CEM has provided intelligent IT indent solutions to IT leaders that have transformed how inventors and stakeholders, partners, and peers have managed their way to building resilient IT systems. As a result, Zapoj helps hi-tech organizations bring the best value to their service and operations and establish long-term customer relationships. So, as tech giants build resilient IT systems, their IT services are reaping significant benefits in encouraging overall business resilience

For more information on Zapoj and deployment, schedule a call today.

The deadly wildfires caused the catastrophic disaster that raged through Northern California in recent times. Tech-giants located in the Bay-Area are as proactive as always to push forward the rescue efforts and help the community in fighting the deadliest battle for survival.

As is the case with the community that needs support from all walks of life to be safe and secure, high-tech titans are proactively shoring up the best of breed technologies. They need these tools that can be efficient in reducing the disastrous impacts from extreme weather related climate change or the more common workplace threat or active shooter. For employee safety and security, one that is common across all workplace to tackle sensitive life-threatening issues is crisis communication.

But in the view of today’s evolving nature of disasters and their global presence, leadership networks need to build a global operating threat picture to rapidly respond, act, and mitigate. So, a single critical communication or emergency communication tool is insufficient for mission-critical business efficiency and employee safety. To speed up the rescue process, move the employee to the safest place, and restore operations in time they focus on keeping people informed and safe. An AI-based critical event management tool is significantly catching up with the industry leaders. They give contextual information, situational awareness, including the dynamic ability to enable critical communications and emergency notifications anytime and anywhere.

Mobilizing rescue support for employees in danger

High-tech industries are always in full swing . People are monitoring their supply chain operations. They have workforce to manage productions, or innovate new technologies so, it is an environment which is moving at speed inside and outside. With innumerable workforce units spreading across diverse locations, keeping the closest visibility is critical to keeping them informed and safe of the upcoming threat.

A critical management tool like Zapoj that offers mass notifications and global threat intelligence supports business continuity and resilience by overcoming employee safety challenges.

In a scenario where high-tech leaders have their projects running on a site with insufficient power and utilities or proper address the unfavorable conditions may expose their staff to vulnerabilities.

Critical events like hurricanes, earthquakes, or mass shootings put their safety at risk, while making the rescue operations tough for the emergency response team. Using just a crisis communication tool can be useful to warn the employees, but tracing their locations and knowing how many of them are in harm’s way is difficult.

Zapoj offers an opt-in portal that allows users to register their names in the device and keep the employee database updated with the right critical information. In any critical situations, mass notification systems can escalate appropriate and life-saving alerts based on the situations like inclement weather, active shootout, or fire.

The mass emergency notification can reach out to people no matter where they are on-field or on-premise using location intelligence. The feature, like global threat intelligence, uses sensored-based data from IoT-connected devices to help build a common operating picture so that it can bring real-time information from the incident site. By instantly detecting the evolving situations, leaders can connect with the stakeholders and partners via a conference bridge to make data-driven decisions and alert their people in a proper way.

Facilitating contact tracing and employee safety

Industries have seen a drop in their operation efficiency with the pandemic growing at scale. The high-risk of infections that spread due to the human to human contacts poses health risk and increases infection vulnerabilities to employees. The tech giants had the infrastructure to immediately adjust to the sudden work from home approach. But, returning back to work was

the highest priority for everyone to keep up with productivity and operational efficiency. To improve business resilience, leaders realize the importance of building a safe environment. Employees who know their employers have set up all necessary arrangements to keep them safe and secure, are confident to get back to work.

Zapoj CEM enables contact tracing for high-tech organizations that can effectively notify the emergency response team to verify close contacts of infected individuals. More importantly, the critical procedure of vaccination drive can be successfully managed by the leaders too.

• Employees register for the vaccination program through the opt-in portal
• Opt-in surveys keep a tab on employees health status
• Built-in text or voice support help in communicating post-vaccination symptoms or other illnesses
• Management can follow-up with the second dose of vaccine program
• Authorities can immediately keep track of infections and address critical situations like the need for
  sanitization or location optimization

By building an end-to-end visibility into the employee movement and the probability of their vulnerability to the infection, high-tech industry leaders keep every employee informed and safe in critical situations. Significant workplace requirements including isolation processes or social distancing so that each and every office space could be utilized at optimal level becomes flexible with Zapoj.

Speeding up the process of employee safety program with Zapoj

Events are rising. Leaders in the hi-tech industry account for ensuring safety for their employees. Zapoj is the most dynamic critical event management or emergency notification system that can efficiently work with the HR system. By escalating notifications across every device type including the desktop, mass notifications can rapidly reach out to the right people and never miss the person who needs it. Also, it reduces

information fatigue as the message remains persistent until it is acknowledged. Included in its mass notification system is a configurable message template. Leaders can customize messages as per critical requirements to combat emergency situations. Since the message is preset, it does not take time to populate immediately. With the geofencing capabilities turned on, critical alerts can be automated to the employee in danger. When the message reaches in real-time, the automated responses alert employees closest to the threat landscape.

Employee safety is fundamental to business growth for any organization. Leaders need tools like Zapoj to keep their employees connected with them and keep them safe in any critical situation.

Active shooters, hurricanes, tornadoes, pandemic and other examples of global threats are evolving rapidly and tech giant leaders can strengthen their disaster recovery plans by leveraging Zapoj.

Need Zapoj for employee safety?Schedule a demo today.

Table Contents

Designing a Modern Emergency Communication Plan
How Emergency Communication Software Can help
What to Look for in Emergency Communication Software
Keeping Employees Safe, Informed and Connect with Zapoj CEM

Introduction

Businesses now face an increasing number of threats to their people and operations, from severe weather, natural disasters, and active shooter events to the risk of business-critical disruptions such as cyberattacks, IT outages, and supply chain disruptions. During these critical events, it is the responsibility of leadership to ensure employees are safe, informed, and connected.

When things are going well and business is running as usual, this can be relatively simple. But as soon as an emergency occurs or things start going wrong, ensuring your employees are safe becomes a little (or even a LOT) more complicated

That’s when emergency communication comes in

Communication plans are important for many occasions in a business:

• a new product launch,
• a leadership change,
• a new technology solution, etc.

So it stands to reason that you would have a plan during an emergency, when good communication can be the difference in stopping preventable employee injuries, illnesses, and fatalities.

Emergency preparedness doesn’t start during the emergency; it starts well before. There are a number of preventive and mitigation measures that companies can take to protect their employees and business.

These actions may include but are certainly not limited to:

• Assessing risks
• Documenting response plans
• Training employees
• Conducting drills
• Soliciting feedback
• Building a communications plan

With an effective communication plan, though, you can dramatically reduce the impact of any unexpected, unpredictable, and disruptive events. A good plan and implementation can prevent these events from escalating into crises and mitigate their impact on employee safety.

Throughout the rest of this eBook, you’ll learn how to formulate a communications plan that will help keep your employees safe during any emergency, and you’ll get a detailed look at how the right technology can make it easier.

Designing a Modern Emergency Communication Plan

The best time to prepare for an emergency is well before one strikes. During critical events, the difference between a minor incident and a major disaster could be a matter of minutes or even seconds. The heat of a crisis is not the time to figure out what you need to do to effectively communicate with and ensure the safety of impacted employees.

This is why it’s so important to take a proactive approach to emergency communication. You want to understand and set up the core elements of your emergency communication strategy well in advance of any event or disaster. That way you can ensure the best possible outcomes for your people and the business.

Here are two questions you should ask yourself when developing an emergency communication plan:

WHAT SHOULD WE COMMUNICATE ABOUT?

The first step to designing a modern emergency communication plan is to determine what types of events you may face that would require emergency communication. Employees should be informed of emergency situations anything that could pose a threat or risk interrupting or halting business operations that occur in close proximity to where they live or work, as well as any actions they should take.

It’s also important to reframe your thinking on what constitutes an “emergency.” After all, there are many threats such as IT and operational threats that will never show up on the evening news but could have a significant impact on your people and business. In addition to the traditional emergency situations like natural disasters or threats of violence, there are a number of more common events your business will encounter where effective, timely communication is just as important. Whether it’s cybersecurity threats, disease outbreaks, power/service outages, or sudden office closures, any event in which a large number of employees need information quickly should be taken into account as part of your emergency communication plan.

HOW WILL COMMUNICATION OCCUR BETWEEN EMPLOYEES AND THE BUSINESS?

Perhaps the most important part of any emergency communication plan is how you will communicate. When developing your plan, it is essential to consider how employees will be notified of an emergency, how information will be delivered and received, and how effective the channels of communication will be at reaching every employee in harm’s way.

During critical events, phone calls and emails are no longer enough. Manual phone trees are prone to errors and long delays, and there are several problems with relying solely on email for emergency communication.

Research finds that fewer than half of employees even open internal communication emails. Emails just don’t create the sense of urgency that is needed when communicating time-sensitive information. Some hourly and frontline employees such as retail associates and distribution center workers do not have a company email address. For those that do, they do not have access to it from their personal phone outside of business hours.

Furthermore, if phone lines are down or email is inaccessible as can often be the case in emergency situations your employees may never receive the message at all. If an organization is hit with a network virus, for example, relying on email as the only communication channel would be useless, or even counterproductive.

Fortunately, there are new technology solutions that prove much more effective in helping businesses communicate with employees when an emergency strikes.

How Emergency Communication Software Can Help

Today’s workforce is more dispersed and mobile than ever before, making emergency communication increasingly important and also more challenging. But with a modern emergency communication system, organizations can enable the fast, reliable delivery of mass notifications to any size audience, on any device, over any communication channel, anywhere in the world. This means that you can easily send secure notifications to affected employees in seconds, even from a mobile device.

By using emergency communication software with multichannel, two-way communication capabilities, you can rapidly send and receive messages across multiple channels to ensure the right people get the messages they need, when they need them.

But these software solutions can go even further. Many businesses also use emergency communication software to easily segment and deploy other critical business announcements—such as information about policy changes or open enrollment deadlines—to streamline the internal communication processes and maximize the value of their technology investment.

Every organization regardless of size, industry, or location will face unexpected events that can be managed more effectively with the help of emergency communication technology. And when the health and safety of your people is at stake, only an enterprise emergency communication system can offer the speed, reliability, and user experience you need.

But with so many emergency communication systems on the market today (all with varying levels of sophistication, ease of use, and support) navigating the crowded emergency communication technology landscape can seem overwhelming. So, what features should you focus on to ensure your chosen platform can deliver on its promise to protect your people and your business?

What to Look For in an Emergency Communication System

When it comes to choosing an emergency communication system, first you want to get input from key stakeholders across the business such as IT, HR, EHS, Risk Management, and Corporate Communications to identify and understand the unique characteristics and requirements of the business, that way you can find a solution that works for the business as a whole.

Everyone will have a few different requests, but the most important thing is to find a system you can grow into rather than one you’ll find yourself soon growing out of. An emergency communication system should also have the right balance of simplicity and power: It should be simple enough that anybody can use it without any specialized training, but reliable enough to handle any emergency and not be quickly outgrown as the organization expands or grows in complexity.

To maximize the effectiveness of your emergency communication system, here are a few key capabilities you should look for:

1)  Real Time Location Tracking and Geo-fencing

From severe weather to power outages to office closures and acts of violence, critical events are often location-specific. As such, an emergency communication system should allow you to rapidly connect with all employees who live, work, or are traveling in a specific area should a local emergency arise.

Map tracking and geofencing capabilities give you visibility into where your employees are at any given time and allow you to quickly communicate with everyone in a certain geographical area. Having a map view that layers in multiple known locations for employees such as their home and work addresses is critical to keeping employees informed of local threats. And with geofencing capabilities, you can actually draw a virtual fence around a particular area and alert every employee within that fenced area with targeted messaging.

2) TWO-WAY COMMUNICATION

During an emergency, it’s important to establish a two-way dialogue with your employees, who can often provide important information about the event as it’s taking place. Your system should include audience communication features such as read receipts, surveys, incoming messages, and “need help” requests.

When it comes to meeting your organization’s duty of care responsibilities and ensuring the welfare of employees impacted by critical events, the ability to send a message with a read receipt request is a particularly important feature. To conduct an employee wellness check, you can send a message asking employees to acknowledge receipt by simply pressing a number on their phone’s keypad. When people don’t acknowledge receipt, the message can be automatically resent across multiple channels until delivery is confirmed. This can give you rapid visibility into which employees are safe and which employees might be in need of further assistance, in order to inform your emergency response plans and procedures.

3)  MULTICHANNEL DELIVERY

More than half (52%) of information workers use three or more devices for work purposes, and 90% of us switch between digital screens throughout the day.

When you consider this—along with the possibility that one or more communication channels may be inaccessible, such as during an IT or power outage— the importance of multichannel message delivery becomes apparent.

A communication system needs to enable more than just phone and email communications. After all, if you target only one or two communication channels, you may miss a significant number of employees who may be in harm’s way. Your system should allow you to send and receive unlimited messages to your audience via voice call, text message, email, mobile app push notification, social media, and any number of custom channels.

4)  FULL-FEATURED MOBILE APP

We no longer live in a world where most of us drive to work, stay at the same desk for eight hours, then drive home. Whether you call it remote work, telecommuting, flexwork, or having a dispersed workforce, most employees today are on the go. And that means it’s vital that your emergency communication system comes with a full-featured, native mobile app—for both iOS and Android devices—to effectively communicate with your audience. A best-in-class app should allow you to quickly send messages from a mobile device using pre-built notification templates, monitor potential threats on the fly, and interact with your audience via in-app messaging.

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5)  INTEGRATED RISK INTELLIGENCE AND THREAT ALERTS

An emergency communication system with integrated threat monitoring and intelligence capabilities will help you automatically monitor for threats around the world and calculate the proximity of those threats to your people, locations, and assets so you can proactively protect your business. Using real-time data from thousands

of trusted sources which is then curated and verified by trained analysts—a modern emergency communication system with threat intelligence offers relevant insight into how your people and business could be impacted by evolving, nearby threats and will help you accelerate response times.

Acting as your eyes and ears, a vendor-provided 24/7 threat monitoring service should offer the ability to automatically push out alerts when it detects threats that are relevant to your business and your employees. This not only provides your team with real-time alerts and updates during critical events, but it also frees up your time to focus on the other critical tasks that need to take place during an emergency.

6)  HR SYSTEM/DATA INTEGRATION

By communicating directly with your HR system of record, an emergency communication system can access accurate employee contact data in real time. This ensures your employees always get the messages they need, when they need them. Regardless of the location of your contact database—Active Directory, HRIS, CSV file, payroll system, or something else— you should be able to easily import people’s data with automatic data syncs, ensuring employee contact

information is always up to date.

Using this employee data, your system should also allow you to segment employees into dynamic groups based on location, department, or any other attribute. After all, for communication to be effective, it must be targeted. Blasting your entire employee database with updates about location-specific incidents or information that may only be relevant to a subset of employees will only cause recipients to ignore future messages that may actually be critical to their safety and well-being.

7)  INTUITIVE EXPERIENCE

When it comes to emergency communication software, simplicity is the ultimate goal. To be used quickly and seamlessly in emergencies, any communication system must be intuitive and easy to use for both administrators and the audience. The fewer steps, clicks, and screens required to use the system, the better the user experience will be and the more the system will be effectively used. A good system should

also be easy to implement with little training or support, allowing you to be up and running within days, if not hours.

Since employees have varying levels of technical comfort and expertise, your emergency communication system should be so intuitive that even someone with minimal technical skills can navigate the system with relative ease. The faster and more accurately administrators can send critical messages or warnings, the safer your employees will be. And in the middle of an emergency when seconds count, you don’t want your people fumbling around trying to remember how to log in, reply to your survey, or send a request for help.

8)  OUTSTANDING CUSTOMER SUPPORT

Customer support is a critical, but often overlooked, aspect of selecting an emergency communication system. But from implementation through the life of your contract, the quality and speed of customer support you receive from your technology provider has a direct impact on the effectiveness and success of your chosen platform. In order to get the most out of your investment, expert technical, tactical, and strategic support needs to be included.

An emergency communication software provider should have an extensive knowledge base and a reliable, expertly trained, Worldwide customer support team on call to assist you 24/7/365. Additionally, you should be assigned a single, dedicated customer support contact at no extra charge. This dedicated customer support contact should be able to quickly provide you with the answers and guidance you need—helping add your people to the system, setting up your account, assisting with integrations, providing training, and sharing mass communication best practices on an ongoing basis—to ensure successful solution adoption.

About Zapoj

Zapoj is a cognitive AI-based critical event management and resolution collaboration platform engineered to minimize disruptions proactively. It ensures worldwide business continuity, safety, and faster recovery of your critical assets like People, Facilities, Equipment, IT systems, and supply chain. Zapoj is a comprehensive end-to-end business resiliency platform for every organization of any size.

The Zapoj Platform for Critical Event Management combines leading Visual risk intelligence, Major Incident management, Emergency Mass Notifications, IT and IOT Event Management and critical communication & collaborations needed for Resilience, BCM, Security professionals and IT teams into one SaaS-based global portfolio. Our AI-powered platform is purpose-built to predict risk events with accurate and actionable information, enable critical communications & collaborations to allow response teams to react swifty , calmly and confidently.

Need Zapoj at your facility? Ask for a quick demo.