Author: admin

Categories
ZSuite

How Zapoj Zsuite CEM Improves Business Resilience

business-resilience-1200x667-min

Overview

Zsuite CEM software automates what is often a slow, manual process of determining if a specific threat impacts your assets (people, facilities, supply chain, IT services, etc.). We provide customers with the capabilities needed to:

  1. Automatically Discover threats (bad things) nearby critical assets (good things). If the threat is not severe enough to require any action, Zsuite saves our customers money by avoiding the unnecessary disruption of responding to a false/low impact event. If the threat impacts our customers’ assets we alert them and then Locate Who might be impacted?
    Who is needed to respond?
    Who needs to be informed?
  2. As we notify the ‘right people’, we also take Action starting any standard operating procedures or runbook activities needed to restore normal operations.
  3. Provide communication and collaboration necessary for response to implement Crisis or business continuity solution 
  4. We capture all the details about our customers’ critical events so they can Analyze what happened to help them learn from past experiences and be better prepared for new bad things. 

One of the key benefits of the Zapoj Zsuite Critical Event Management Platform is that it allows customers, often with minimal support from us, to address new use cases by innovating on the platform 

 

Common Customer Use Cases

Top Use CasesChallengeExamples of Critical Events
Maintain ResiliencyMaintaining business resiliency in the face of unplanned events which threaten the continuity of operationsNatural disasters; weather events; building fires; political events (e.g., protests, changes of government, upheavals, and terrorist attacks); accident management; power outages; transportation outages; and government emergency operations
Activate TeamsActivating and organizing the work of response teams to respond to critical eventsResponse team activation; union callouts; staffing backfills quota; IT team on-call support and Healthcare team alerting
Protect  EmployeesProtecting  employees amid threats such as severe weather, violence (workplace, terrorism), or environmental upsetsEvacuation management and mustering, widespread health risks or scares, active shooters, armed intruders, missing persons, kidnappings, travel risk management, duty of care compliance, and hazardous material releases (e.g., gas leaks)
Mitigate Supply Chain RiskMinimizing disruptions to supply chains from critical eventsSupply chain risk mitigation and resolution by identifying threats to delivery routes, border crossings, and access to manufacturer’s raw materials/resources.

Each of these use case categories varies based on the verticals/market segments that Zapoj Zsuite targets.

  • Corporate
  • Healthcare
  • State and local governments

When responding to most critical events, multiple use cases are often used. For example, during severe weather or natural disaster, organizations will typically use Zapoj Zsuite  to:

  • Maintain Resiliency by initiating business continuity plans that move mission-critical services (like customer service or e-commerce) to other regions not impacted.
  • Activate Teams by notifying and confirming which employees need and can return to work to either provide a mission-critical service from a back-up location or restoration teams that are needed to start bringing local services back to normal operations.
  • Protect Employees by notifying employees to “Stay safe at home” and to not come to the office unless required.
  • Mitigate Supply Chain Risk by rerouting ‘just in time’ or ‘perishable’ materials to an open facility that can safely store or use the materials.

 

When one disruptive event occurs it is often followed by a cascading set of related disruptive events which require additional teams to be activated or other Standard Operating Procedures (SOP) to be started. Zapoj Zsuite can support our customers across the multiple needs that often arise when responding to critical events. Some examples of common use cases where multiple simultaneous events occur are shown. 

Use CaseMaintain Resilience Activate TeamsProtect EmployeesMitigate Supply Chain Risk
Active shooterYYY
Terrorist attackYYY
HazmatYYY
Severe Weather and Natural DisasterYYYY
Response Team CoordinationYYY
Mass Casualty Response and coordinationYY
IT Incident ResponseYY
IoT Device AlteringY
Product RecallYY
Public CrisisYY
Supply Chain YY
Infectious Diseases YYY

 

What Value does Zsuite provide Customers?

At the highest-level, customers choose Zsuite because we help business, government and healthcare organizations be better prepared to rapidly respond to – and even avoid – sudden, unexpected disruptions. The Zapoj Zsuite Critical Event Management Platform enables organizational resilience on an unprecedented scale – combining real-time risk event detection, situational awareness, and integrated response and collaboration from a single, enterprise-wide view across critical events types.  Zapoj Zsuite CEM solutions provide strategic value to many parts of a business.

Categories
ZSuite

Zapoj CEM tracks COVID-19 supply chain for a successful rollout

Zapoj-empowering-Supply-Chains-in-delivering-COVID-19-vaccines (1)-min

The road to COVID-19 distribution from researching and developing eyes to end the pandemic is by building fast herd immunity. Although we have limited doses available, we need fast transit of deliveries. State and local government entities need highly efficient logistics or supply chain management to get vaccines across the specified health centers within the time-compressed period. Time is a constraint, logistics infrastructure needs to have a different approach this time, while we should make efforts to enable broad successful distribution.

At times when the government wants massive manpower to distribute vaccines for its residents, it is challenging to keep track of supply chain management that can optimize its routes and eventually determines on-time vaccine administration.

In addition to this, we need to build specialized distribution networks to bring every stakeholder- manufacturers, distributors, medical agencies, and public health officers on the same platform – to implement vaccine programs efficiently for consumers.

At every leg of the supply chain journey, we need a critical event management tool to build connectivity by providing correlated information.

 

Eliminating visualization hurdles in supply chain

Operational visibility is the key to ensuring where vaccines are and where they need to be. This is even more important wherein vaccine preservation highly depends on the specialized and temperature-controlled cold storage. But, the limited infrastructure of cold storage can increase risks for supply chain delivery and hamper the distribution.

Besides, other disruptions- weather, civil unrest, transportation failures are familiar obstacles that impede supply chain efficiency.

Zapoj can empower future supply chain tracking and government agencies to act more responsibly and address predictable challenges.

Zapoj CEM features some unique built-in capabilities – smart maps and geographic information systems (GIS), making it one of the best supply chain tracking systems with an integrated focus on the power of visualization.

Zapoj helps you collect data throughout the way from manufacturing to distribution in real-time. GIS-based maps give situational awareness to help predict any temperature-related issues or flaws in cold chain management. This helps avoid any damage to vaccines.

With location intelligence, Zapoj can simplify location tracking also to visualize shipment routes and temperature inconsistency. Smart maps improve transparency and let you use emergency notifications to alert your transporters. As a result, you can reroute and avoid targeted locations that may result in any losses. Hence, using Zapoj, you can achieve location-based visualization and improve efficiency in delivering vaccines on time.

Doing away with location issues

The COVID-19 vaccine must reach every interior part of the states and localities. We need to optimize geo-targeted locations where infected residents inhabit and curb the spread of the disease. However, the cold chain also decides where the supply chain during vaccination must deliver and where not. Zapoj CEM enables you to use location intelligence and determine the possible locations.

 

Minimizing disruptions with immunizations

Zapoj CEM helps build a virtual platform that gives a unified communication and collaboration experience between medical volunteers and vaccinators. Everyone in this loop can get information about the probability of delays, the number of vials delivered, and expected delivery dates. Based on this input, the healthcare administration can easily decide who to vaccinate,  when to vaccinate, and determine the outreach in vulnerable populations or underserved populations with a mass notification system.

Zapoj CEM gives you the opportunity to build a common operating picture across COVID vaccine supply chain management and makes every process efficient. Get Zapoj CEM today. Contribute to a successful COVID-19 vaccine rollout.

Categories
ZSuite

Zapoj CEM simplifies AB 685 compliance for employers.

Zapoj-CEM-inspiring-leaders-to-come-back-to-work-or-school-effortlessly-min

With global offices returning back to work, the approach to dealing with workplace safety in response to the COVID-19 pandemic is changing its course now. New regulatory compliances are setting in, while the norms differ from state to state. The California Government has added a new layer of safety protocols with changes in Assembly Bill 685 to be followed by employers with an immediate effect.

Assembly Bill 685 or AB 685 is set to enhance California’s Occupational Safety and Health Act (Cal/OSHA) existing COVID-19 emergency and safety standards. It is a temporary standard that remains effective until 2023.

 

Emergency, Temporary Cal/OSHA Standard

As per Cal/OSHA legal obligations, all employers must notify their staff and local health units of the workplace transmission of COVID-19 infections. The incident of potential workplace exposure to the disease must be brought to the notice of concerned persons within one business day.

AB 685 is bolstering its regulations to ensure employee safety and wellness from the COVID-19 pandemic. Employers must adhere to the compliance requirements of the bill and failing to do so may result in hefty civil penalties.

It is about making necessary changes to what businesses already had to combat the COVID-19 outbreak in the workplace, which means new investment in tools and manpower that can possibly help reduce any risk of Cal/OSHA violations. The expenses in round-the-clock vigilance may bring a financial burden to small-scale businesses.

 

Amid so much uncertainty, the question is how you can achieve compliance then? Zapoj CEM brings to you an efficient way of adhering to the AB 685 legal obligations without having to worry about business resiliency. With Zapoj being vigilant at every step of the COVID-19 transmission, it is easy and quick to respond to your employees and public health officials.

 

Keep up with AB 685

AB 685 has several additional legal obligations which employers need to follow. Zapoj is a powerful critical event management tool with built-in capabilities that seamlessly adjusts to immediate requirements in restricting workplace transmission and the risk of getting shut down.

 

Notifying everyone who matters for business resilience

Within your workplace premises, chances are that one of your employees is COVID-19 positive is quite high. During a certain time period, any of your employees who have come into contact with the infectious person must know that fact they may have high risks of contracting COVID-19.

AB 685 states that as an employer, you must provide a written notice to your employees and even the employers of subcontractors who were present in the worksite with the exposed person.

This written notice can come in different forms- emails, text messages, social media messages, and more.

Using Zapoj, you can achieve the flexibility of rapid notification delivery within a specified time. Zapoj has a critical alerting system alongside powerful mass notifications. The real-time notification can escalate immediately when the contact management receives the alerts.

The contact management keeps each of your employee’s data up to date with accurate information about mobile numbers, residence addresses, and locations. The best advantage of Zapoj is that you can flexibly use pre-built notifications and send them in real-time so as to ensure your employees never miss critical information. Alongside, the mass notifications as sent via multi-channels enable you to reach the right person at the right time on devices they use. Emergency notifications can reach your employees through email, text, voice call, push notifications, and pages, and that is significant in adjusting to the notification norms of AB 685. So eventually, you will be satisfied with the capability of Zapoj that gives you global coverage with ease. As a result, you can trace a number of people exposed to potential COVID-19 hazards depending on the response you receive through two-way communication, which also makes building an isolation program easier.

 

Preventing the risks of a shutdown

AB 685 enforces a law where employers must notify local public health agencies of the COVID-19 transmission at the workplace where employees have tested positive with laboratory-confirmed cases for two long weeks.

Similarly, Cal/OSHA preserves the rights of issuing an Order Prohibiting Use (OPU) forcing employers to shut down their operations if they are found to violate safety measures and put their employees at the imminent hazard of COVID-19 infection. The law emphasizes moving employees to the safest place until the place is free of danger or harm of COVID-19 infections.

To take control of the infected routes so no one can meddle with them again and avoid person-to-person and place-to-place contacts, a deep analytics-based risk intelligence can enable data collection, provide visibility into potential future risks of COVID-19, and help implement robust measures to reduce any damage like business disruption.

Zapoj uses location awareness and risk intelligence. Using these two innovative technologies, we can get insights into workplace contact tracing at scale. Zapoj gives us the ability to perform location analytics in close relationships with data we usually collect from the infected locations or routes and determine the accuracy of origin of infection in the workplace premises. This visual awareness speeds up the process of identifying contacts of employees, alerting them of the potential risks and thereby encouraging them to follow social distancing or quarantine norms.

In addition to location awareness, organizations or employers can take immediate actions to employ disinfecting or cleaning measures at the infected locations around the worksite.

With Zapoj offering 360 degrees of view in workplace risks related to COVID-19, you can make data-driven decisions, avoid any major risks that can expose your employees to health risks, and keep up with business continuity. At the same time, adherence to AB 685 is highly maintained at all levels.

 

Maintaining productivity and customer satisfaction

So to maintain the legal obligations of AB 685, if you have any employee contracted with COVID-19 infection, employee wellness is a high priority that requires you to notify your employees and all those who have come in contact with the COVID-19 positive person to go for isolation and under medical checks.

With half the workforce, your predefined business objectives can take a hit. You need double the productivity and efficiency to achieve your goals that cannot impede user experience and incur business losses. Employee scheduling needs to be built up from the ground up, which may take up time and cost you your business.

Zapoj alleviates your pain of building a staff scheduling. With built-in shift calendars, Zapoj can optimize your staffing needs in real-time. Take advantage of on-call staffing notifications to collaborate with your employees as needs may arise at your organization. Calendar views give you a broader picture of how your employees are scheduled for the day, week, or months. During any emergency, you can escalate critical notifications for on-call teams via SMS, push notifications, and email and get your employees who are available to take charge.

During COVID-19 situations, Zapoj staff scheduling can be beneficial in handling unexpected workloads stemming from an absence of concerned employees while giving your business resilience and agility.

Amidst the concern of employers so as to how to adhere to AB 685 legal requirements, Zapoj CEM equips you with all necessary tools important to maintain employee safety and wellness, business continuity, and take responsibility for stopping COVID-19 from spreading at your workplace. In the day’s end, Zapoj strives to foster the economy, boost productivity, and help create a safe place for employees.

Categories
ZSuite

Zapoj Incident Management boosts vaccination drive visibility.

33-min

Critical event management is a powerful way that gives every stakeholder resiliency in businesses. This holds true to the operational success of immunization clinics across the globe too. As COVID-19 vaccinations have started picking their pace, public healthcare organizations ensure every individual who is getting immunization is monitored all the time until they get the second dose and develop immunity without any adverse effects.

However, it is not about tracking updates from vaccine volunteers only, COVID-19 vaccination is built on integrated systems with vaccine manufacturers, supply chain distributors, clinicians, and finally consumers relying upon each other.

A little delay in response to time-sensitive issues can impact immunization at large and hit back at governmental compliances.

At every leg of the vaccine journey from its manufacturing unit to volunteers, we need situational awareness and risk intelligence to detect incident types, notify every person involved in the process, and ensure all set of the processes of the COVID-19 immunization is carried out efficiently.

Zapoj IT Incident management tool provides error-free and consistent communication pathways we can use to enable the right incident management processes in vaccination programs and keep everyone well informed about the next course of action.

 

Anticipating Vaccine Vulnerabilities

COVID-19 vaccines are sensitive to high temperatures and susceptible to damage that can impact their efficacy too. Additionally, any unpredicted incidents like fire, vandalism, and labor unrest can further impact the process handling.

Accelerating the process of communicating is quite powerful to mitigate the risks of products being damaged by any form of critical incidents.

Zapoj simplifies the building of COVID-19 vaccine distribution planning. With ready-to-use mass notification templates, you have little to waste upon crafting a critical message from the ground up, making it faster to escalate the contextual message to the right person or recipient who is eligible to take control of the incidents immediately.

Anyone with user permission can edit the message, schedule it, and send via multiple delivery paths- SMS, voice call, social media, and email so that you never miss a critical message and take the right step.

A real-time CEM dashboard on Zapoj improves your visibility into how vaccines are keeping up with the temperature soaring high or any upcoming incidents. The power of risk intelligence makes detecting incidents and sending notifications so easier and faster than you know and your operators can perform the right tasks to move vaccines to the safest location at the earliest. The good news is that two-way communication is quite robust that ensures your notifications reach the right person after it sends back feedback.

Zapoj CEM gives everyone in your team the power to stick together on the same platform and communicate to update in real-time. We, therefore, can reduce any vulnerability to vaccines much ahead of time and ensure immunizations take place at the right time.

 

Verifying Vaccine Status

Vaccination drive must comply with the health and wellbeing of the volunteers. To keep with government compliance, it must provide a way that ensures safe operations while also taking into account several key touchpoints like vaccination records, test results, and the health status of volunteers.

When vaccine availability is confirmed at your medical unit, people who have signed up with Zapoj CEM would receive COVID vaccine availability alerts that notify them to appear on a scheduled clinical meet. After the vaccine is administered, an individual would receive a confirmation message stating the next schedule of vaccines. In between the first and second doses, medical authorities can carry out vaccine polling to verify the wellness and health status of the volunteers. The power of affordable mass notifications brings greater visibility to vaccine efficacy and encourages steps that would probably mitigate any health risks.

Zapoj mass notifications also play important roles by sending social media messages and inform people about the immunization programs taking place in specific locations. Geo-targetted notifications can reach every people who are fit for the drive.

With mass notification capability and incident alerting, Zapoj gives every stakeholder to maximize the potential of unified communications alongside critical event management. Bring it today, design and build fast and scalable communication networks orchestrated to manage vaccination end-to-end, provide critical information flexibility that mitigates vulnerabilities, and help you build trust.

Categories
ZSuite

Zapoj CEM inspires an effortless return to work or school.

back-to-office-min

Zapoj Critical Event Management or CEM strives to lessen the impact as aggravated by the rush to get back to the normal pattern of life as before. The COVID-19 pandemic is still unleashing its grudge with double the power to infect people and push them back to the standstill point.

Today, businesses, organizations, and schools are building new compliances so as to maintain new guidelines that elaborate on safety and precautionary measures to help reduce the spread of the infection. As people from these sectors are striving to reopen safely, they also need a powerful weapon to support the compliance requirements for monitoring vaccination and health status. Zapoj CEM orchestrates a network built on a powerful command center that uses risk intelligence, situational awareness, and epidemic capability in assisting the most crucial operational objectives every leader needs right at this time.

 

Fighting COVID-19 to achieve performance

Starting with schools, government organizations, and businesses- all they want is assurance for safety compliance, which must be well in place to keep everyone safe whosoever comes in contact with these establishments as well as ensuring employee wellness and health.

Integrated with the Epidemic tool, Zapoj CEM gives you a common operating picture through the Command Center. Its flexibility to pull in information in real-time helps you carry out COVID-19 tests and schedule vaccination for your employees.

If any potential exposure is found, you can take action well in advance, preventing your operations from being shut for a temporary period that can impact your productivity and scalability.

With COVID-19 testing, as well as vaccination, becoming more widespread, Zapoj with its expanded capability can ensure that you can easily cross-check with the vaccine status of individuals at your organizations and also track their health conditions in between the first and second dose and post-vaccination.

Two-way communication is an efficient way to build a database. Zapoj integrates into its alerting system- the power of geo-targeting capabilities that easily enables you to send map-based notifications to your employees, school children, and other officials by their specific geographic locations or zip codes if any vaccine or pandemic related emergency occurs. As you build up your database with contacts based on their locations, Zapoj CEM provides a faster way to draw a map on the command center and they appear as dots on the screen. During every step of the vaccine administration at work, if any emergency takes place, you can send out a targeted message without having to panic other people in the same facility. So, tracking is simply a message away, which is contextual and specific to people who really need it.

Customization is another great capability of Zapoj CEM which is flexible to tailor your message templates meant to target a specific group or skills at work locations. Individuals know who to reply back or ask a question when a certain query arises. Mass notifications here simplify sending and receiving messages end-to-end among large people, clarifying ambiguities, and laying the foundation that promotes a healthy work culture.

Moving forward, Zapoj is a CEM tool we need to strengthen the compliance to maintain vaccine management, supply chain accountability, and employee management.

Built with risk intelligence and visualization, Zapoj CEM relays information in real-time via its Command Center where you can verify which of your employees has been administered with the vaccines, essential vaccine results of recipients, and also health status, including fever, temperature among others.

As the vaccine is administered, the individual would receive an SMS that verifies its credibility. Besides this traditional method, Zapoj escalates messages in different regional languages and delivers via multi-channels including social media, voice calls, and even emails. It would be great that your organization can communicate in a flexible manner and encourage your people to share the information that has end-to-end data encryption, hence reducing the probability of rumor while building trust and credibility for your organization.

 

Contact tracing alerts

Now along with the vaccination, every data is crucial to keeping with the business resiliency.

As 100% vaccine efficacy is not established yet, the risks associated with vaccine side effects and resurgence of infection are highly likely. All crucial precautions- social distancing, health monitoring, reporting back ill healths, tracking victims- all remain unchanged for now. If we need to reopen, we must monitor every activity to avoid any cross-contamination of COVID-19 infections.

 

Zapoj CEM utilizes AI-based risk intelligence to ease the whole process of monitoring.

Offices, especially schools have tough managing sitting arrangements or routes critical to avoiding the high risk of exposure – close interactions or contaminations.

At the base of all things COVID-19, communication is crucial to mitigate interactions and avoid further risks. The reopening of the workplace or schools is putting emphasis on how we can track locations that are contaminated by a staff tested positive with the disease so that sanitation gets underway accurately and precisely.

Zapoj gives us dynamic capabilities of location awareness and visualization. Zapoj provides real-time monitoring of its people around a facility or within a building where contact contamination can become highly predominant. Given all possibilities, robust communication or contact tracing alerts are significantly getting information across to your people with ease and prevent them from being in touch with people who have been infected or come in contact with them.

We can achieve a broader level of visibility into which we can monitor movements, tracks, locations where employees, school children, or students enter. Based on the inputs we get from Zapoj, contact tracing alerts can be sent to people who have violated social distancing norms inadvertently. With transparent communication between our people, we can decide which places are sanitized or scheduled for sanitization. More so, we can design seating arrangements compliant with social distancing norms.

So when we communicate; managers, students, and employees will be able to know which locations they should avoid in the facility, reducing the probability of the spread of the disease, ensuring wellbeing for everyone while encouraging efficient performance at all levels.

Zapoj is a true leader in critical event management, which gives significant value to the organization leaders, institute authorities, and everyone who is keen to reopen its facilities amid the COVID-19 pandemic. Using its situational awareness, location tracking, contact tracing, and communication capabilities, we can achieve a high level of accuracy, performance, and efficiency that helps us move forward.

Categories
ZSuite

Enhancing Employee Outreach in the Time of COVID-19 Pandemic

Unified Communication and Collaboration Scale Recovery During Critical Events
Unified Communication and Collaboration Scale Recovery During Critical Events

COVID-19 vaccines are out now, raising hopes for organizations to return to work safely to the traditional workplace from the phase of WFH normals. However, until vaccines help develop herd immunity or deliver 100% efficacy, employee wellbeing and safety is the major concern for every business leader.

Amidst this situation, employers are looking to optimize hybrid working practices- where physical presence at work and remote work will blend together to yield employee efficiency, productivity, and create value for every stakeholder.

For employers and HR directors, this new work model is nothing less than a challenge because health-vulnerable employees cannot enter the physical workplace, instead, they continue working from home. The other way around, field workers or frontline workers also need protection from their employers. Since all norms remain unchanged to help eliminate the transmission of the disease, organizations must comply with new regulations to strengthen employee safety as well as wellness.


Organizations need to bring the best practices that provide situational awareness with the ability to locate and communicate with their employees whenever they are exposed to vulnerabilities.

 




Leveraging risk intelligence and contact tracing

Creating a unified emergency response helps bring your employees to the same platform and tackle unforeseeable emergencies in an efficient manner. Zapoj Critical Event Management or CEM empowers organizations and employees to adjust to the safe return to the office by leveraging the power of risk intelligence and contact tracing.

With contextualized data at your fingertips, it is easier to detect potential threats in real-time, thus escaping the impact well in advance.

Risk intelligence can better work in conjunction with location intelligence or geographic information systems to enhance data collection, visualization, and better understanding. Pulling together all data, Zapoj Command Center provides situational awareness through a comprehensive dashboard where business leaders can identify data associated with employees, assets, and facilities.

Situational awareness also identifies which of the employees are present in the facility at a specific time along with details of their locations. Also, employees provide data to Zapoj Command Center about when they will be available in the facility. Accurate data mapping leads to organizations or HR recruiters make informed decisions – who to continue work at office premises or continue from home. The comprehensive data also helps manage social distancing norms at the office.

Depending on the location analytics, Zapoj CEM makes capturing location data easier and efficient for your organization and enables flexibility with government regulations. As a result, any organization can intensify end-to-end contact tracing and establish a comprehensive employee wellness program to proceed with operations without any disruptions.

  • Conduct wellness checks for employees on a regular basis
  • Conduct surveys to verify COVID-19 vaccinations and health status, and also employee needs
  • Know employee readiness to return to work
  • Enhance efficiency by providing access to employee data repository asset

Enhancing employee reach out

Zapoj CEM leverages geofence-based notifications and alerts. So, organizations can set up zones to identify location-specific risks and boost recovery. When the system detects a specific event related to COVID-19 using its situational awareness capabilities, it alerts an operator. Built-in flexible workflows can escalate rapidly when pre-defined requirements are not met and warn employees of potential threats. Notification and alerts reach the right employee at the right to keep them safe and keep them ready to tackle any health emergency. Employees can be notified for


Zapoj CEM is designed to adjust to the current situation at organizations where employees can feel safe. With end-to-end contact tracing and risk intelligence, business leaders can communicate critical information in time should there be any COVID-19 infections, and help them avoid getting infected or spread any transmission. The goal is to keep up with the business continuity while also helping your staff stay safe and healthy.

Zapoj CEM helps you reimagine your current work conditions and maintain compliance with the regulations promoting employee safety and wellbeing. The key is enhancing employee outreach in times of pandemic so that organizations can limit the transmission, restrict employees from getting infected and take appropriate steps to keep up with business operations.

Categories
ZSuite

Role of Critical Event Management for Vaccine Distribution

Role of critical event management for vaccine distribution

With COVID-19 vaccines ready and on track to be approved by government health departments, the next big hurdle remains: How will the vaccine reach billions of people?

Now Vaccine distribution is the key to saving lives and hastening economic recovery. Multiple industries will be responsible for various pieces of this urgent, herculean undertaking, but each can benefit from utilizing the Critical Event Management platform Although vaccine distribution is promising news, delivery of hundreds of millions of vaccine doses is a logistics challenge that’s unprecedented and distribution is being introduced at a time when Covid cases are increasing again with new emerging strains.

Zapoj can help stakeholders including state and local government, pharmaceutical manufacturers, retailers & pharmacies, logistics companies, and healthcare organizations to better understand and assess the operational landscape, respond to potential disruptions, communicate with their patients and employees, and more effectively fulfill their important role in vaccine distribution. Zapoj Critical Event Management Platform provides a common operating platform to manage critical events, redundant protection of people/systems/processes, and enables organizations to operate efficiently and effectively while mitigating disruptive forces.

Zapoj is uniquely positioned with its Critical Event Management and Collaboration hub platform in providing end-to-end digital solutions to all key stakeholders involved in  Vaccines distribution.

Here are some examples of how we work with stakeholders to ensure safety & continuity and operational efficiency with vaccine distribution plan :

  1. Enable the government and authorized organizations to monitor the vaccine supply chain, and any associated risks (e.g. disruptive forces including weather, civil unrest).
  2. Provide detailed and the latest vaccine distribution information and visualization into potential supply chain disruptions, including alerts from Cold Chain sensors to support risk alerts from vaccine supply chain distribution logistics, and manage last-mile supply chain integrity.
  3. Better understand and assess the operational landscape and respond to potential disruptions; compile project-specific assets into CEM including supply routes, critical infrastructure e.g. cold storage facilities, and points of distribution.
  4. Integrated Contact Management helps drive vaccine adoption and distribution providing hyper-focused contact details to reach vulnerable and underserved populations or those that haven’t opted in to receive notifications.
  5. Provide detailed analytics and precise geo-targeted Notifications for state-wide or country-wide mass notifications updating employees or citizens about locations for vaccinations or updates/changes to locations and or schedules, Follow up polling and wellness checks, dosage tracking, i.e. when individuals should take first and the second dose, providing automated and privacy-sensitive alerts.
  6. With the capabilities of the COVID-19 vaccine tracker, monitoring test results for potential adverse reactions to the vaccine as people report them will be twice as easy.
  7. Establish Crisis Communications and collaborations among various frontline workers via chat, web conferencing, secure file drive, task management in facilitating efficient implementations of various supply chain logistics in COVID-19 response vaccine distribution management without any hassles.
  8. Secure clinical communications for Care team members and while providing telehealth for Wellness checks, medical prescriptions, nutrition counseling, Mental health counseling.

To know more about Zapoj, reach us at contactus@zapoj.com

Categories
ZSuite

Unified Comms and Collab Scale Recovery in Critical Events

communication-collaboration-min

We know critical events do not limit to a specific domain and it impacts everything at large. Business leaders thus have been identifying business resilience efforts for familiar critical events that include terrorisms, natural disasters, pandemics, telecom outages, cyberattacks, data breaches, server downtime, and many more other possible scenarios. Despite business leaders have preparedness strategies, a different kind of threat environment may impact their efforts to keep up with business continuity and resilience.

Even though you forecast threats and unleash the best efforts, your attempts for business resilience may not work to the fullest when impacted by uncertain pandemics like COVID-19. For the worst-case scenario, the synchronicity of COVID-19 converges and influences other critical events to appear stern and complicated to handle for the world. That was the reason why businesses around the world have incurred losses and still facing hurdles. This is the biggest picture of critical events which is integral to one another.

However, when we talk about a critical event, it does not broadly relate to the high impact volcanic eruption, flood, or anything else. It may refer to incidents that affect your operation at the initial stage.

Be it COVID like critical events or small events, they lead to one common consequence- financial losses, a threat to life, and also reputation damage.

Crisis communication and collaboration that is flexible, scalable, and transparent can give business leaders the speed and power to address challenges much before they appear and impact the business.

In essence, what today’s business leaders need is a crisis communication and collaboration tool to facilitate a critical event management plan with powerful capabilities including multi-modal delivery, two-way communications to coordinate with everyone involved while keeping every stakeholder informed.

Zapoj enables powerful communication and collaboration during critical events and gives all stakeholders the opportunity to work better together towards running initial response, performing the right task, restoring incidents, and continuing business operations.

 

Zapoj architecting crisis communications for your organizations

Thousands of best possible case scenarios related to critical events may appear for your business. If we imagine a conventional fire in your office, what would be the first step of your action plan? Owing to this scenario, Zapoj has tools and features that you can use to implement better preparedness efforts. Now, how should business leaders accomplish their efforts? Let’s deep dive into it.

 

Building relevant plans and policies

As part of your preparedness effort, you should have a plan that includes everything about handling emergency responses, assessing risks, notifying stakeholders to follow-up recovery. Without you having a plan, you play around with guesswork and expect everyone should be aware of their respective responsibility and recovery preparedness. But, this strategy does not work and brings more risks than you could imagine. Be more proactive and rather than just hoping for the best thing to happen, you must have critical event management or a unified communication tool platform – Zapoj, that takes out anticipation and moves you forward to a better solution.

Using task management in Zapoj, you can have your critical event management plans and policies ready and make them accessible to every stakeholder so that they can be aware of specific tasks to be performed during the critical event. Supported by two-way communications, when any critical event occurs, business leaders can make informed decisions and keep everyone informed about what is currently happening internally in the organization and future course of action. Any individual at risk can be reached immediately using emergency notifications, and thus ensuring their safety at future events too.

Business continuity plans can be also be kept in a unified drive, making it easily accessible too for everyone in the organization. No matter where you are, anyone in your team can easily get hold of important information from the drive and share it between team members. Accelerating engagement is twice as effective during critical events.

 

Using predefined templates

During critical events, cognitive intelligence stops working impeding communications to flow at normal speed. In about 80% of cases, figuring out what to communicate becomes tough. Zapoj allows you to build critical communication templates in advance and restore them either in drive or CEM platform.

These templates are error-free and tailored to specific incidents that can escalate on detecting specific emergencies and reach the right person to respond at the right time from CEM. As is with drive, a responder can shuffle through drive and send informative notifications to your employees.  With contextual and clear messages, you communicate in less than predictable time, reduce response time to act, run rescue operations, and keep your employees safe.

 

Targeting personnel by locations

Zapoj can let you build a database or contact center with updated employee information with proper contact numbers, email addresses, residential addresses, and other core information.

 

During any critical events, Zapoj mass notifications can target employees using visual geographic maps or dynamic targeting such as IP addresses so that operator can easily reach the person to alert him or her. The workflows of these emergency notifications will followup when missed the initial alert. Thus, Zapoj brings the flexibility of two-way communication that keeps flowing until the emergency message is acknowledged.

 

Collaborating through the multi-channel delivery pathway

Improving response time during crises is the ultimate goal of Zapoj that keeps people engaged in a fantastic way. Its multi-channel notification delivery pathway is consistent across all channels while maintaining the significance of messages at any condition. A responder can automate any critical notifications on devices like social media, phone, desktop, pager, and others. Regardless of where your people are, messages in the form of voice calls, SMS, emails, social media messages can reach them. So, every time you send, you can ensure your messages are correct and contextual so as to avoid confusion and panic while helping mitigate the business risks with immediate effect.

With Zapoj, we can expect no delay can impede our effort to restore critical event impacts and resume normalcy.

Zapoj provides a scalable solution with its multidimensional features- mass notifications, emergency alerting, drive, task management, IT alerting , and more to facilitate relentless recovery efforts for critical events. If you want a rapid recovery process, Zapoj is the tool that provides you the freedom to help your people stay informed and safe.

Categories
ZSuite

Why Critical Event Management Is Important For Your Business?

How CEM improves Organizational Resilience

Critical events are unpredictable. But, business leaders are accountable for managing unforeseeable critical events which are apparent in day-to-day operations.

Workplace violence, IT outages, cyber threats, natural disasters, extreme weather, terror attacks, riots, geopolitical crises, and others are twice as more relevant at the present time. Unfortunately, any of these critical events can be threatening to the supply chain operations as it can delay raw material delivery, product manufacturing, on-time delivery to customers, and finally impact the user experience. Also, the risk of business disruption is much higher.

 

Critical Event Threats To Your Business Continuity

Businesses can be at risk every day, any time. Critical events can be disruptive when they take shape as extreme weather like storms or cyclones, and earthquakes, floods, pandemics to name a few. These are ceaseless disruptions and omnipresent at any point in time.

For organizations looking to combat critical event threats, using tools that lack an end-to-end recovery process and include fewer resources can impede their business recovery strategies. Hence, risk management professionals are unable to map potential business threats and have enough time to react to them. As a result, the failure gives rise to uncertainties and you cannot avoid the negative impacts of critical events.

The Global Risks Report 2020 released by the World Economic Forum raised concerns about growing critical threats to humans as well as businesses. The report also sheds light on the top five risks in the future.

So many glaring critical threats last year or previous years put a huge financial strain on businesses.

  • COVID alone resulted in $29 billion in lost revenues.
  • An estimated loss of Cyclone Amphan was $130 million.
  • Climate and weather incurred losses of $1 billion during 2019.
  • According to Cybersecurity Ventures, cybercrime is about to add to losses of up to $6 trillion in 2021 and for wrong reasons, small businesses are the greatest target. Also, cybercrime to cost the world$10.5 trillion by 2025.

Apart from financial losses, there are more risks associated with critical events. These include


The nature of events can be anything, but if they impact your business and assets, they are critical and you must be equipped with the right CEM tool to satisfy your goal. Critical Event Management provides a unified, automated, and collaborative tool to take control of future critical events well in advance.

Experts believe that Critical Event Management can come to the rescue of all of these emergencies or even small events. An emergency tool that gives you immediate access to form critical communication and automate unified responses to emergencies is the most effective critical management tool for every business irrespective of its size. Keeping your people informed and safe at every step of critical events is the best way to keep your business running and avoid losses.

Categories
ZSuite

Zapoj Empowers Businesses to Implement Infectious Disease Tracking

disease infection tracking
disease infection tracking

Today’s business needs to be resilient at all levels all while ensuring disease is far beyond the reach of your employees and people to give them a safer experience. Infectious disease tracking is key to staying ahead of infectious disease risks, preventing your employees from being exposed to infection, restricting transmission, ensuring employee wellness, and boosting their readiness to join offices. Zapoj CEM platform is a powerful end-to-end infectious disease tracking or contact tracing software helping business boost their confidence to facilitate the return to work as seamlessly as possible.

 

Zapoj CEM platform keeps businesses ahead of the COVID-19 vulnerabilities

Zapoj critical event management software harnesses the power of Artificial Intelligence to deep understand the source of the infection so businesses can hurriedly get insights into where is the risks generating from, how’s the impact going to be, and finally it simplifies decision making.

Leveraging this critical event management tool, it will be 10x easier to identify risk patterns related to COVID-19 in real-time which means you can take immediate action that restricts the spread of the disease and keep with government compliance.

 

How it works?

Zapoj CEM is more capable than Bluetooth-enabled contact tracing mobile apps.

The data accuracy is not always at par standard with what governments or organizations actually need to handle disease efficiently using Bluetooth contact tracing apps. To pull information from people being in the proximity of infectious persons or personally infected, apps must require people to give consent to use it. Owing to this fact, privacy becomes a concern for these people, limiting the collection of adequate information.

Harnessing the CEM capabilities of Zapoj; businesses and individuals can get better versions of infectious disease tracking flexibility.

COVID-19 tracking means you have risk intelligence in place to help your business keep track of contact events that may cause infection. Based on the fact of this information, businesses can immediately notify the person who has been in contact with the infected person. On a broader scale, organizations can identify potential threats to their employees, notify them to be extra cautious, suggest tests, and respond accordingly to ensure their wellness.

Without having to violate employee privacy, Zapoj gives every organization an opportunity to use location intelligence or awareness of their employees to accelerate the process of infection disease tracking.

 

Comprehensive location-tracking with Zapoj

Zapoj flexibly adapts to your organization’s contact management system which you’ve built for different purposes. On the other hand, if you don’t have such contact management, Zapoj CEM allows you to create a contact database that works in tandem with your organization’s compliance policy.

Location-based infectious disease tracking becomes much easier with available data such as GPS signals, addresses, contact numbers, Wi-Fi location. Zapoj dashboard provides situational awareness into identifying the person through an in-depth route mapping where the COVID-19 positive person may have moved about and uncovers other contacts with potential threats. With all tracked contacts being identified and notified, you can easily strategize isolation, wellness programs, and restrict the infection from spreading.

An advantage with Zapoj CEM is that it has built-in mass notifications and emergency alerting systems. So, not every end-user has to download it. With an accurate COVID-19 infection update in your hand, you can automate notifications or alerts right through the Zapoj dashboard which reaches the right person at the right time via a multimodal delivery path. It can be social media alerts, texts, emails, voice calls – so anything that your employees use which ensures every critical message works effectively with real-time feedback.

Geofencing and location tracking – these two intelligent tools embedded in Zapoj gives efficiency in density management in shared paces like conference rooms, cafeteria, and other places. This is a way forward to keeping you ahead of all potential threats, making risk assessment easier. It also ensures you embrace the return to work rapidly and provide a safe place for your employees to mobilize your operations.